HP Compaq Business PC Maintenance and Service Guide Pro 6300 Series Microtower Pro 6300 Series Small Form Factor
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product Features ............................................................................................................................................ 1 Standard Configuration Features ......................................................................................................... 1 Microtower (MT) Front Panel Components .......................................................................................... 2 Small Form Factor (SFF) Front Panel Components ............
Drives ................................................................................................................................. 28 Misc boards ....................................................................................................................... 29 Sequential part number listing ........................................................................................... 29 Small Form Factor (SFF) chassis spare parts ...................................................................
Computer Access Panel ..................................................................................................................... 52 Front Bezel ......................................................................................................................................... 53 Front Bezel Security ........................................................................................................................... 54 Bezel Blanks .......................................................
Drive Positions ................................................................................................................. 106 Installing and Removing Drives ....................................................................................... 106 Removing a 5.25-inch Drive from a Drive Bay ................................................ 107 Installing a 5.25-inch Drive into a Drive Bay ................................................... 108 Removing a 3.5-inch Drive from a Drive Bay .............
POST Error Messages ................................................................................................................................ 175 POST Numeric Codes and Text Messages ..................................................................................... 176 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 184 10 Password Security and Resetting CMOS ...........................................................................
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1 Product Features Standard Configuration Features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only).
NOTE: The Small Form Factor computer can also be used in a tower orientation. For more information, see Using the Small Form Factor Computer in a Tower Orientation on page 132 in this guide. Microtower (MT) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Table 1-1 Front Panel Components 1 5.25-inch Optical Drives 5 3.
Small Form Factor (SFF) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Figure 1-3 Front Panel Components Table 1-2 Front Panel Components 1 5.25-inch Optical Drive 5 Microphone/Headphone Connector 2 Dual-State Power Button 6 3.
Microtower (MT) Rear Panel Components Figure 1-4 Rear Panel Components Table 1-3 Rear Panel Components 1 Power Cord Connector 6 Line-Out Connector for powered audio devices (green) 2 Line-In Audio Connector (blue) 7 PS/2 Keyboard Connector (purple) 3 PS/2 Mouse Connector (green) 8 VGA Monitor Connector 4 Serial Connector 9 DisplayPort Monitor Connector 5 RJ-45 Network Connector 10 USB 3.0 ports (blue) 11 USB 2.0 ports (black) NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.
Small Form Factor (SFF) Rear Panel Components Figure 1-5 Rear Panel Components 1 RJ-45 Network Connector 7 DisplayPort Monitor Connector 2 Serial Connector 8 VGA Monitor Connector 3 PS/2 Mouse Connector (green) 9 PS/2 Keyboard Connector (purple) 4 Power Cord Connector 10 Line-Out Connector for powered audio devices (green) 5 USB 2.0 ports (black) 11 Line-In Audio Connector (blue) 6 USB 3.0 ports (blue) NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.
Serial Number Location Each computer has a unique serial number and a product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance.
2 Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form.
Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. Once an Internet connection has been established, click the Start button. 3. Select the All Programs menu. 4. Click on the Windows Update link. In Windows 7, the Windows Update screen appears. Click view available updates and make sure all critical updates are selected. Click the Install button and follow the instructions on the screen.
Launching Windows XP from Windows 7 Windows XP Mode for Windows 7 allows you to install and launch Windows XP applications from the Windows 7 taskbar. This feature is available on some computer models only. To set up from a pre-installed Windows 7 desktop, click Start > Windows Virtual PC > Virtual Windows XP and follow the instructions on the screen. Accessing Disk Image (ISO) Files There are disk image files (ISO files) included on your PC that contain the installation software for additional software.
3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: 10 ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive).
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ● Hard Disk: Size, model, firmware version, serial number, connector color.
Table 3-3 Computer Setup—Storage (continued) Storage Options eSATA Port (some models) Allows you to set a SATA port as an eSATA port for use with an external drive. Default is enabled. This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com. NOTE: eSATA is not available on USDT systems.
Table 3-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
Table 3-4 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: ● Embedded security device (some models) ● System audio ● Network controller NOTE: You must disable AMT before trying to hide the network controller.
Table 3-4 Computer Setup—Security (continued) System IDs Master Boot Record Security Allows you to set: ● Asset tag (18-byte identifier), a property identification number assigned by the company to the computer. ● Ownership tag (80-byte identifier) displayed during POST. ● Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.
Table 3-4 Computer Setup—Security (continued) System Security (some models: these options are hardware dependent) Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. Default is enabled. Virtualization Technology (VTx)(some models) (enable/disable) - Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. ● Idle Power Savings—Extended/Normal.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦ QuickBoot (default) = Do not clear memory or perform a memory test. ◦ FullBoot = Memory test (count) on cold boot. Clears memory on all boots. ◦ Clear Memory = No memory count on cold boot.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Bus Options Device Options 22 On some models, allows you to enable or disable: ● PCI SERR# Generation. Default is enabled. ● PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration space; only needed when more than one graphics controller is installed. Default is disabled. Allows you to set: ● Monitor Tracking (enable/disable). Allows ROM to save monitor asset information. Default is disabled.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: ● AMT (enable/disable). Allows you to enable or disable functions of the embedded Management Engine (ME) such as Active Management Technology (AMT).
4 Illustrated parts catalog Microtower (MT) chassis spare parts Computer major components 24 Item Description (1) Front bezel Spare part number For use in all countries and regions except China 689377-001 For use in China 689378-001 5.
Item Description Spare part number 3.5-inch bezel blank (not illustrated) 583653-001 (2) Access panel 646825-001 (3) Power supply (4) 320W, 90% efficient 613764-001 320W, standard 613765-001 System board (includes replacement thermal material) 657239-001 Memory modules (PC3-12800, 1600-MHz; not illustrated) 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 processor 3770, 3.
Cables 26 Item Description Spare part number (1) Front I/O assembly 646827-001 (2) SATA optical drive power cable 646834-001 (3) SATA hard drive power cable 646833-001 (4) Power switch/LED assembly 646828-001 (5) SATA cable, 18 inch, 1 straight end, 1 angled end (labeled; not illustrated) 646830-001 (6) SATA cable, 17.
Misc parts Item Description Spare part number (1) Heat sink (includes replacement thermal material) 645326-001 (2) Fan with guard 585884-001 (3) Hood sensor 638816-001 (4) Speaker 645330-001 (5) Solenoid lock 641498-001 (6) Rear chassis fan 636922-001 (7) Printer port, PCI card (not illustrated) 638817-001 Fan duct assembly 646824-001 Serial port, PCI card (not illustrated) 638815-001 2.
Item Description Spare part number Washable 619580-001 Wireless 674317-001 Transceiver for use with wireless mouse and keyboard 674319-001 eSATA port assembly, PCI card (not illustrated) 645558-001 Clamp lock, includes universal cable (plate not included; not illustrated) 508987-001 Antenna for use with 538048-001 (not illustrated) 583345-001 HP Business Digital Headset (not illustrated) 642738-001 External USB Webcam (not illustrated) 609252-001 Keyboards (not illustrated) PS/2, basic 5
Description Spare part number 16X SATA DVD-ROM drive 581599-001 Grommet, hard drive isolation, blue 450712-001 Misc boards Description Spare part number GeForce GT630 PCIe x16 graphics card, 2 GB 684591-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 682411-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001 AMD Radeon HD6350 PCIe x16 graphics card, 51
30 Spare part number Description 583345-001 Antenna for use with 538048-001 583653-001 Bezel blank, 3.5-inch 585884-001 Chassis fan with guard 586721-001 2.
Spare part number Description 645330-001 Speaker 645558-001 eSATA port assembly, PCI card 646809-001 160-GB Solid-state drive, SATA 3.0 646824-001 Fan duct assembly 646825-001 Access panel 646827-001 Front I/O assembly 646828-001 Power switch/LED with holder 646830-001 SATA cable, 18 inch, 1 straight end, 1 angled end 646833-001 Hard drive power cable 646834-001 Optical drive power cable 655973-001 Intel Pentium G850 (2.
32 Spare part number Description 687943-001 Intel Core i5 3470 procoessor (3.2-GHz, 6-MB L3 cache) 688162-001 Intel Core i5 3570 (3.4-GHz, 6-MB L3 cache) 688164-001 Intel Core i7 3770 (3.4-GHz, 8-MB L3 cache) 688950-001 Intel Core i3 3220 (3.3-GHz, 3-MB L3 cache, 65-W) 688951-001 Intel Core i3 3240 (3.
Small Form Factor (SFF) chassis spare parts Computer major components Item Description Spare part number (1) Front bezel 687950-001 Bezel blank (optical drive; not illustrated) 570838-001 Bezel blank (diskette drive; not illustrated) 583653-001 (2) Access panel 646815-001 (3) Power supply (4) 240W, 90% efficient 613762-001 240W, standard 613763-001 System board (includes replacement thermal material) 657239-001 Memory modules (PC3-12800, 1600-MHz; not illustrated) 8-GB 689375-001 4-
Item Description Spare part number Processors (include replacement thermal material; not illustrated) Intel Core i7 processor 3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-001 3470, 3.2 GHz, 6-MB L3 cache, 95W 687943-001 Intel Core i3 processors 3240, 3.4 GHz, 3-MB L3 cache 688951-001 3225, 3.3 GHz, 3-MB L3 cache, 55W 689578-001 3220, 3.3 GHz, 3-MB L3 cache, 65W 688950-001 2130, 3.4 GHz, 3-MB L3 cache 665120-001 2120, 3.
Cables Item Description Spare part number (1) Front I/O and power switch assembly 636926-001 (2) SATA cable, 19.5 inch, 2 straight ends 638813-001 (3) SATA drive power cable 636923-001 SATA cable, 25.
Misc parts 36 Item Description Spare part number (1) Chassis fan 645327-001 (2) Fan duct (not illustrated) 636921-001 (3) Heat sink (includes replacement thermal material) 645326-001 (4) Speaker 636925-001 (5) Solenoid lock 641471-001 (6) Printer port, PCI card 638817-001 (7) Hood sensor 638816-001 Rubber feet 583654-001 Chassis stand 587451-001 Chapter 4 Illustrated parts catalog
Item Description Spare part number Serial port, PCI card (not illustrated) 638815-001 2.
Drives Description Spare part number Hard drive 1-TB, 7200-rpm 636930-001 500-GB, 7200-rpm, 2.5-inch, SED 696442-001 500-GB, 7200-rpm 636929-001 320-GB, 7200-rpm, 2.5-inch 634824-001 250-GB, 7200-rpm 636927-001 256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001 180-GB Solid-state Drive (SSD), SATA 6.0 696622-001 160-GB Solid-state Drive (SSD), SATA 3.0 646809-001 128-GB Solid-state Drive (SSD), SATA 2.0 665961-001 120-GB Solid-state Drive (SSD), SATA 2.
Sequential part number listing Spare part number Description 330458-001 Screw Kit 393956-001 Screw Kit - tamper resistant screws 397117-001 Hard drive conversion bracket 450712-001 Grommet, hard drive isolation, blue 463023-001 DMS-59 to dual VGA cable 487562-001 DisplayPort cable 508987-001 Clamp lock, includes universal cable (plate not included) 537745-xx1 PS/2 basic keyboard 537746-xx1 USB basic keyboard 537749-001 Mouse, USB, optical, jack black 538048-001 HP WLAN 802.
40 Spare part number Description 636166-001 Card reader, 22-in-1 636917-001 USB powered speakers 636921-001 Fan duct 636922-001 Fan 636923-001 SATA power cable 636925-001 Speaker 636926-001 Front I/O cable and power switch assembly 636927-001 250-GB, 7200-rpm hard drive 636929-001 500-GB, 7200-rpm hard drive 636930-001 1-TB, 7200-rpm hard drive 637213-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637591-001 HP FireWire / IEEE 1394a PCIe x1 card 637995-001 AMD Radeon HD6350
Spare part number Description 665119-001 Intel Celeron G540 (2.5-GHz, 2-MB L3 cache) 665120-001 Intel Core i3 2130 (3.4-GHz, 3-MB L3 cache) 665122-001 Intel Pentium G630 (2.7-GHz, 3-MB L3 cache) 665123-001 Intel Pentium G860 (3.0-GHz, 3-MB L3 cache) 665961-001 128-GB Solid-state drive, SATA 2.
5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs from Styrofoam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V These are then multi-packaged inside plastic tubes, trays, or Styrofoam. NOTE: 700 volts can degrade a product. Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD.
Grounding the Work Area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas.
Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. ● Never restrict the airflow into the computer by blocking any vents or air intakes.
To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will evaporate quickly and not leave a residue.
Cleaning the Mouse Before cleaning the mouse, ensure that the power to the computer is turned off. ● Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. ● To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 45.
Cables and Connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.0 Gb/s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives.
● Some flat ribbon cables come prefolded. Never change the folds on these cables. ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ● Never crease a SATA data cable. ● Do not rely on components like the drive cage, power supply, or computer cover to push cables down into the chassis. Always position the cables to lay properly by themselves.
6 Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Computer Access Panel Description Spare part number Access panel 646825-001 To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 51) 2. Loosen the two captive thumbscrews (1) that secure the access panel to the computer chassis. 3. Use the handle located between the thumbscrews to lift the access panel off the unit (2). NOTE: You may want to lay the computer on its side to install internal parts.
Front Bezel Description Spare part number Front bezel for use in all countries and regions except China 689377-001 Front bezel for use in China 689378-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 51) 2. Remove the access panel (Computer Access Panel on page 52) 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2).
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
8. Install the screw through the interior of the front of the chassis into the front bezel. The screw hole is located toward the middle of the right edge of the chassis between the hard drive bay and speaker. Figure 6-4 Installing the Front Bezel Security Screw 9. Replace the access panel. 10. Reconnect the power cord and turn on the computer. 11. Lock any security devices that were disengaged when the access panel was removed.
Bezel Blanks Description Spare part number 3.5-inch bezel blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Computer Access Panel on page 52) 2. Remove the front bezel (Front Bezel on page 53) 3.
Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels.
3. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 6-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B.
Expansion Cards Description Spare part number GeForce GT630 PCIe x16 graphics card, 2 GB 684591-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 682411-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 637995-001 Intel PRO/1000CT2 NIC, includes bracket 635523-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001 HP FireWire / IEEE 1394a PCIe x1 Card 637
5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up then away from the inside of the chassis.
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components. Figure 6-9 Removing a Standard PCI Expansion Card c.
7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8.
System Board Connections Refer to the following illustrations and tables to identify the system board connectors for your model. Figure 6-12 System Board Connections Table 6-1 System Board Connections 64 No.
Table 6-1 System Board Connections (continued) No.
Drives Description Spare part number DVD±RW drive 660408-001 DVD-ROM drive 581599-001 Blu-ray BD-Writer XL Drive 682219-001 Blu-ray BD-RW SuperMulti DL Drive 656792-001 1 TB, 7200 rpm SATA hard drive 636930-001 500 GB, 7200 rpm, 2.5 inch, SED, SATA hard drive 696422-001 500 GB, 7200 rpm SATA hard drive 636929-001 320 GB, 7200 rpm SATA hard drive, 2.5-inch 634824-001 250 GB, 7200 rpm SATA hard drive 636927-001 256 GB Solid State Drive (SSD), self-encrypting (SED), SATA 6.
guide screws and eight M3 metric guide screws), installed on the side of the drive bays. The 6-32 isolation mounting screws are required for a secondary hard drive. All other drives (except the primary hard drive) use M3 metric screws. The HP-supplied metric screws are black and the HP-supplied isolation mounting screws are silver and blue.
Drive Positions Figure 6-14 Drive Positions Table 6-2 Drive Positions 1 Two 5.25-inch drive bays for optional drives (optical drives shown) 2 One 3.5-inch drive bay for optional drive (media card reader shown) 3 Secondary 3.5-inch internal hard drive bay for optional hard drive 4 Primary 3.5-inch internal hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above.
b. If you are removing a media card reader, disconnect the USB cable from the system board. Figure 6-15 Disconnecting the Media Card Reader USB Cable 5. A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2). Figure 6-16 Removing the Drives Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay 1.
3. Remove the front bezel (Front Bezel on page 53) 4. If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank. See Bezel Blanks on page 56 for more information. 5. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided eight extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black.
b. If your are installing a media card reader, connect the USB cable to the USB system board connector labeled MEDIA. Figure 6-19 Connecting the Media Card Reader USB Cable 8. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector. NOTE: If you are installing a new SATA optical drive, connect the data cable for the first optical drive to the white SATA connector on the system board labeled SATA2.
Removing a Hard Drive from a Drive Bay NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 51) 2. Remove the access panel (Computer Access Panel on page 52) 3. Disconnect the power cable and data cable from the back of the hard drive. 4.
3. Install guide screws on the sides of the drive. If you are installing a 2.5-inch drive, you must install the drive in an adapter bracket. NOTE: The hard drive uses 6-32 isolation mounting guide screws. Four extra guide screws are installed on the exterior of the hard drive bays. The HP-supplied isolation mounting guide screws are silver and blue. Refer to Drives on page 66 for an illustration of the extra 6-32 isolation mounting guide screws location.
◦ Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive. Figure 6-23 Securing the Drive in the Adapter Bracket ◦ Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket (two on each side of the bracket).
4. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. The bottom bay is for the primary hard drive. The upper bay is for an optional secondary hard drive. Figure 6-25 Sliding a Hard Drive into the Drive Bay 5. Connect the power cable and data cable to the back of the hard drive. NOTE: The power cable for the hard drives is a two-headed cable that is routed from the system board to the rear of the hard drive bays. 6.
Front Fan Assembly Description Spare part number Front fan assembly 585884-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 51). 2. Remove the access panel (Computer Access Panel on page 52). 3. Remove the cables from the clip on the top of the fan assembly. Figure 6-26 Removing the cables from atop the front fan assembly 4. 76 Unplug the fan cable from the system board connector labeled CHFAN.
5. Press the lever that secures the assembly to the chassis (1), pivot the assembly forward toward the front of the computer (2), and then lift the assembly straight up and out of the computer (3). Figure 6-27 Removing the front fan assembly To reinstall the front fan, reverse the removal procedure.
Front I/O Assembly Description Spare part number Front I/O assembly 646827-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 51). 2. Remove the computer access panel (Computer Access Panel on page 52). 3. Remove the front bezel (Front Bezel on page 53). 4. Remove the front fan (Front Fan Assembly on page 76). 5. Disconnect the three front I/O cables (yellow, green, and blue) from the system board connectors (FRONT USB, FRONT USB2, and FRONT AUD). 6.
Power Switch/LED Assembly Description Spare part number Power switch/LED assembly 646828-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 51). 2. Remove the access panel (Computer Access Panel on page 52). 3. Remove the front bezel (Front Bezel on page 53). 4. Remove the front fan (Front Fan Assembly on page 76). 5. Disconnect the cable from the system board connector labeled PB/LED. 6.
Heat sink Description Spare part number Heat sink 645326-001 WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 51). 2. Remove the computer access panel (Computer Access Panel on page 52). 3. Remove the front fan (Front Fan Assembly on page 76). 4. Loosen the four silver captive Torx T15 screws that secure the heat sink to the system board.
5. Lift the heat sink from atop the processor. When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
Processor Description Spare part number Intel Core i7 processor 3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-001 3470, 3.2 GHz, 6-MB L3 cache, 95W 687943-001 Intel Core i3 processors 3240, 3.4 GHz, 3-MB L3 cache 688951-001 3225, 3.3 GHz, 3-MB L3 cache, 55W 689578-001 3220, 3.3 GHz, 3-MB L3 cache, 65W 688950-001 2130, 3.4 GHz, 3-MB L3 cache 665120-001 2120, 3.3 GHz, 3-MB L3 cache 638629-001 Intel Pentium processors G870, 3.
6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
To install a new processor: 1. Place the processor in its socket and close the retainer. 2. Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 5. 3. If reusing the existing heat sink, apply the thermal grease provided in the spares kit to the top of the processor. 4. Clean the bottom of the heat sink with the provided alcohol pad and place it atop the processor. 5.
Speaker Description Spare part number Speaker 645330-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 51). 2. Remove the access panel (Computer Access Panel on page 52). 3. Remove the front fan assembly (Front Fan Assembly on page 76). 4. Disconnect the speaker wire from the system board connector labeled SPKR. 5. From the inside of the chassis, remove the two silver Torx T15 screws (1) that secure the speaker to the chassis. 6.
Rear Chassis Fan Description Spare part number Rear chassis fan 636922-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 51). 2. Remove the access panel (Computer Access Panel on page 52). 3. Remove the four silver Phillips screws that secure the fan to the chassis. Figure 6-32 Rear fan screws 4. 86 Disconnect the fan control cable (1) from the system board connector labeled CHFAN2.
5. Lift the fan out of the chassis (2). Figure 6-33 Removing the rear fan To install the fan assembly, reverse the removal procedure. Be sure to orient the air flow out of the unit.
Power Supply Description Spare part number Power supply, 320W, 90% efficient 613764-001 Power supply, 320W 613765-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 51). 2. Remove the access panel (Computer Access Panel on page 52). 3. Disconnect the power cables from the white system board connector labeled PWR and the white system board connector labeled PWRCMD. 4. Remove the power cables from the clip on the base pan. 5.
7. Slide the power supply toward the front of the computer (2), rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3). Figure 6-35 Removing the power supply To install the power supply, reverse the removal procedure.
System Board Description Spare part number System board (includes thermal material) 657239-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 51). 2. Remove the access panel (Computer Access Panel on page 52). 3. Remove the front fan assembly (Front Fan Assembly on page 76). 4.
7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Access Panel Description Spare part number Access panel 646815-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 91). 2. If the computer is on a stand, remove the computer from the stand. 3. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 7-1 Removing the access panel To install the access panel, reverse the removal procedure.
Front Bezel Description Spare part number Front bezel 687950-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 91). 2. Remove the access panel (Access Panel on page 92). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 7-2 Removing the front bezel To install the front bezel, reverse the removal procedure.
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
9. Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 7-4 Installing the Front Bezel Security Screw 10. Replace the access panel. 11. If the computer was on a stand, replace the stand. 12. Reconnect the power cord and turn on the computer. 13. Lock any security devices that were disengaged when the access panel was removed.
Bezel Blanks Description Spare part number 3.5-inch bezel blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Access Panel on page 92). 2. Remove the front bezel (Front Bezel on page 93).. 3.
Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels.
4. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 7-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B.
Expansion Card Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 682411-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 637995-001 Intel PRO/1000CT2 NIC, includes bracket 635523-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001 HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 The computer has one PCI expansion slot, two PCI
5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up then away from the inside of the chassis. Figure 7-8 Removing an Expansion Slot Cover b.
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components. Figure 7-10 Removing a PCI Express x16 Expansion Card 6.
8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2). Figure 7-11 Installing an Expansion Card NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot. 9.
System Board Connections Refer to the following illustration and table to identify the system board connectors for your model. Figure 7-12 System Board Connections Table 7-1 System Board Connections No.
Table 7-1 System Board Connections (continued) No. System Board Connector System Board Label Color Component 18 PCI Express x1 X4PCIEXP black Expansion Card 19 PCI Express x16 X16PCIEXP black Expansion Card 20 PCI PCI white Expansion Card Drives Description Spare part number DVD±RW drive 660408-001 DVD-ROM drive 581599-001 Blu-ray BD-RW SuperMulti DL Drive 656792-001 Blu-ray BD-Writer XL Drive 682219-001 1 TB, 7200 rpm SATA hard drive 636930-001 500 GB, 7200 rpm, 2.
Drive Positions Figure 7-13 Drive Positions Table 7-2 Drive Positions 1 3.5-inch internal hard drive bay 2 3.5-inch drive bay for optional drives (media card reader shown) 3 5.25-inch drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup.
remove the four silver and blue 6-32 isolation mounting guide screws from the old hard drive and install them in the new hard drive. Figure 7-14 Extra Guide Screw Locations No. Guide Screw Device 1 Black M3 Metric Screws All Drives (except primary and secondary hard drives) 2 Silver 6-32 Standard Screws Secondary Hard Drive There are at total of five extra silver 6-32 standard screws. Four are used as guide screws for a secondary hard drive.
4. If removing an optical drive, disconnect the power cable and data cable from the rear of the optical drive. CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. 5. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. 6.
4. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to Installing and Removing Drives on page 106 for an illustration of the extra M3 metric guide screws location. NOTE: When replacing the drive, transfer the four M3 metric guide screws from the old drive to the new one. CAUTION: Use only 5-mm long screws as guide screws.
9. Connect the power cable and data cable to the rear of the optical drive. NOTE: The power cable for the optical drive is a three-headed cable that is routed from the system board to the hard drive, then to the rear of the optical drive. 10. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. 11. Replace the front bezel (if removed) and access panel. 12. If the computer was on a stand, replace the stand. 13.
Removing a 3.5-inch Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. The 3.5-inch drive is located underneath the 5.25-inch drive. You must remove the 5.25-inch drive before removing the 3.5-inch drive. 1. Follow the procedure in Removing a 5.25-inch Drive from a Drive Bay on page 107 to remove the 5.25-inch drive and access the 3.5-inch drive.
Installing a 3.5-inch Drive into a Drive Bay The 3.5-inch bay is located underneath the 5.25-inch drive. To install a drive into the 3.5-inch bay: NOTE: Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (four 6-32 standard screws and four M3 metric screws), installed in the front of the chassis, under the front bezel. A secondary hard drive uses 6-32 standard screws.
b. If installing a media card reader, connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA. Figure 7-22 Connecting the Media Card Reader USB Cable NOTE: Refer to System Board Connections on page 104 for an illustration of the system board drive connectors. 6. Replace the 5.25-inch drive. 7. Replace the front bezel (if removed) and access panel. 8. If the computer was on a stand, replace the stand. 9.
4. Rotate the power supply to its upright position. The hard drive is located beneath the power supply. Figure 7-23 Raising the Power Supply 5. Disconnect the power cable and data cable from the back of the hard drive. 6. Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2).
7. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Figure 7-25 Installing Hard Drive Guide Screws 8. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 7-26 Installing the Hard Drive 9. Connect the power cable and data cable to the back of the hard drive.
Fan duct Description Spare part number Fan duct 636921-001 The fan duct sits between the front fan and the heat sink. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 91). 2. Remove the access panel (Access Panel on page 92). 3. Lift the fan duct straight up out of the chassis. Figure 7-27 Removing the fan duct To install the fan duct, reverse the removal procedure.
Front Fan Assembly Description Spare part number Front fan 645327-001 The front fan assembly is attached to the front of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 91). 2. Remove the access panel (Access Panel on page 92). 3. Remove the front bezel (Front Bezel on page 93). 4. Remove the baffle (Fan duct on page 116). 5. Disconnect the fan cable from the red/brown system board connector labeled CHFAN.
7. Pull the assembly toward the rear of the unit (2), and then lift it out of the chassis. Figure 7-29 Removing the front fan To install the front fan, reverse the removal procedure. Be sure to orient the air flow into the unit.
Hood Sensor Description Spare part number Hood sensor 638816-001 The hood sensor is attached in a slot in the rear of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 91). 2. Remove the access panel (Access Panel on page 92). 3. Unplug the sensor cable from the system board connector labeled HSENSE (1). 4. Slide the hood sensor straight out of the notch in the chassis (2). NOTE: A flat blade screwdriver can be used to push the hood sensor out of the slot.
Front I/O, Power Switch Assembly Description Spare part number Front I/O and power switch assembly 636926-001 The front I/O and power switch/LEDs is one assembly, attached to the front of the chassis. Push the assembly into the chassis to remove. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 91). 2. Remove the access panel (Access Panel on page 92). 3. Remove the front bezel (Front Bezel on page 93). 4. Remove the chassis fan (Front Fan Assembly on page 117). 5.
8. Route the cables through the slots beneath the drive cage, rotate the assembly into the chassis (2), and then remove the assembly from the computer. Figure 7-32 Removing the front I/O, power switch/LED assembly screw To install the front I/O and power switch assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly. Proper cable routing prevents damage to the cables and allows the drive cage to close properly.
Speaker Description Spare part number Speaker 636925-001 The speaker is attached to the front of the chassis under the rotating drive cage. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 91). 2. Remove the access panel (Access Panel on page 92). 3. Remove the front bezel (Front Bezel on page 93). 4. Rotate the drive cage to its upright position. 5. Disconnect the speaker wire from the white system board labeled SPKR (1). 6.
Heat sink Description Spare part number Heat sink 645326-001 The heat sink is secured atop the processor with four captive Torx screws. The heat sink does not include a fan. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 91). 2. Remove the access panel (Access Panel on page 92). 3. Remove the fan duct (Fan duct on page 116). 4. Remove the front fan (Front Fan Assembly on page 117). 5.
6. After loosening the Torx T15 screws (1), lift the heat sink from atop the processor (2) and set it on its side to keep from contaminating the work area with thermal grease. Figure 7-35 Removing the heat sink When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
Processor Description Spare part number Intel Core i7 processor 3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-001 3470, 3.2 GHz, 6-MB L3 cache, 95W 687943-001 Intel Core i3 processors 3240, 3.4 GHz, 3-MB L3 cache 688951-001 3225, 3.3 GHz, 3-MB L3 cache, 55W 689578-001 3220, 3.3 GHz, 3-MB L3 cache, 65W 688950-001 2130, 3.4 GHz, 3-MB L3 cache 665120-001 2120, 3.3 GHz, 3-MB L3 cache 638629-001 Intel Pentium processors G870, 3.
8. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections. Figure 7-36 Removing the processor To install a new processor: 1.
2. Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 6. Figure 7-37 Removing the processor 3. If reusing the existing heat sink, clean the bottom of the heat sink with the alcohol pad provided in the spares kit. CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit.
Power Supply Description Spare part number Power supply, 90% efficient 613762-001 Power supply, standard 613763-001 WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The rotating power supply is located at the rear of the chassis. It is held in place by a bracket – no screws are used.
7. Pull the power supply forward until the posts on the power supply move forward in the power supply bracket, and then lift the power supply straight up and out of the chassis. Figure 7-38 Removing the power supply To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply.
System Board Description Spare part number System board (includes thermal material) 657239-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 91). 2. Remove the access panel (Access Panel on page 92). 3.
11. Lift up the front of the system board, and then pull the system board forward, up, and out of the chassis (2). Figure 7-39 Removing the system board To install the system board, reverse the removal procedure. NOTE: BIOS. When replacing the system board, you must also change the chassis serial number in the CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit.
Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 91). 2. Orient the computer so that its right side is facing down and place the computer in the optional stand.
8 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 134 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/ go/ispe. Access the Business Support Center (BSC) at http://www.hp.
● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup.
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers). 2. Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly. 3. Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume.
Table 8-1 Solving General Problems (continued) Poor performance is experienced. Cause Solution Too many applications running. 1. Close unnecessary applications to free up memory. 2. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray. To prevent these applications from launching at startup, go to Start > Run (Windows XP) or Start > All Programs > Accessories > Run (Windows 7) and type msconfig.
System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the voltage selector, located on the rear of the power supply on some models, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 5V_aux light on the system board turns on. 3.
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table 8-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Contact an authorized service provider to replace the power supply.
Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). 1. Check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region. 2.
Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: The computer does not support internal diskette drives. Only USB diskette drives are supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving Hardware Installation Problems on page 160 for instructions. Table 8-3 Solving Diskette Problems Diskette drive light stays on. Cause Solution Diskette is damaged.
Table 8-3 Solving Diskette Problems (continued) Diskette drive cannot write to a diskette. Cause Solution Not enough space is left on the diskette. 1. Use another diskette. 2. Delete unneeded files from diskette. Diskette is damaged. Replace the damaged disk. Cannot format diskette. Cause Solution Invalid media reported. When formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.
“Invalid system disk” message is displayed. Cause Solution A diskette that does not contain the system files needed to start the computer has been inserted in the drive. When drive activity stops, remove the diskette and press the Spacebar. The computer should start up. Diskette error has occurred. Restart the computer by pressing the power button. Cannot Boot to Diskette. Cause Solution Diskette is not bootable. Replace with a bootable diskette. Diskette boot has been disabled in Computer Setup.
Solving Hard Drive Problems Table 8-4 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. In Windows 7, right-click Start, click Explore, and rightclick on a drive. Select Properties then select the Tools tab. Under Error-checking click Check Now. 2.
Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not bootable. Remove the diskette from the diskette drive. The system is trying to start from the hard drive but the hard drive may have been damaged. 1. Insert a bootable diskette into the diskette drive and restart the computer. 2. Check the hard drive format using fdisk: If NTFS formatting, use a third party reader to evaluate the drive.
Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. The removable hard drive has no power to the hard drive enclosure. Cause Solution The lock on the enclosure is not turned to the “ON” position. Insert the key and turn the lock clockwise 90 degrees.
Solving Media Card Reader Problems Table 8-5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Most digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. Open My Computer (Windows XP) or Computer (Windows 7), right-click on the corresponding drive icon, and select Eject. Then pull the card out of the slot. NOTE: Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table 8-6 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. Bad monitor. Try a different monitor. The cable connections are not correct.
Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolution. Change requested resolution. Graphics card is bad. Replace the graphics card. The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted.
Vibrating or rattling noise coming from inside a CRT monitor when powered on. Cause Solution Monitor degaussing coil has been activated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming from inside a CRT monitor. Cause Solution Electronic relays have been activated inside the monitor. None. It is normal for some monitors to make a clicking noise when turned on and off, when going in and out of standby mode, and when changing resolutions.
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table 8-7 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Direct sound latency, common in many media player applications. In Windows XP only: 1. From the Control Panel, select Sounds and Audio Devices. 2.
Table 8-7 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Internal speaker is disabled in Computer Setup. Enable the internal speaker in Computer Setup.
There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
Table 8-8 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on. Printer is offline. Cause Solution The printer may be out of paper. Check the paper tray and refill it if it is empty. Select online.
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table 8-9 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. 1. On the Windows XP Desktop, click Start > Shut Down.
Table 8-10 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Solution Program in use has stopped responding to commands. Shut down the computer using the keyboard then restart the computer. Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in standby mode. Press the power button to resume from standby mode.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module.
Table 8-12 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Saving. S5 Wake on LAN is disabled. : Enable the S5 Wake on LAN option in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN. Wake-on-LAN is not enabled. To enable Wake-on-LAN in Windows XP: 1. Select Start > Control Panel. 2.
Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status. Network controller is disabled. 1.
Table 8-12 Solving Network Problems (continued) Network controller stopped working when an expansion board was added to the computer. Cause Solution The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. The expansion board installed is a network card (NIC) and conflicts with the embedded NIC. Under the Computer Setup Advanced menu, change the resource settings for the board.
CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
Table 8-15 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in the Computer Setup utility. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security. Removable Media Boot is disabled in the Computer Setup utility. Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options.
Table 8-15 Solving CD-ROM and DVD Problems (continued) Movie will not play in the DVD drive. Cause Solution Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock. Media installed upside down. Reinstall media. Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly.
Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table 8-16 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified).
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table 8-17 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power.
Table 8-18 Solving Internet Access Problems (continued) Unable to connect to the Internet. Cause Solution Cable/DSL service is not available or has been interrupted due to bad weather. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the “cable” LED light on the front of the cable/DSL modem will be on.) The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector.
Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows 7 1. Select Start > Control Panel. 2. Click on Hardware and Sound. 3. Click on Device Manager. 4. Double-click Modems. 5. Double-click Agere Systems PCI-SV92PP Soft Modem. 6. On the General tab, click Diagnostics. 7. Click Query Modem. A “Success” response indicates the modem is connected and working properly.
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
9 POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table 9-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 1. Reseat the graphics card (if applicable). 2. Clear CMOS.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 601-Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect. 1. Check and/or replace cables. 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 188.) 3. Replace diskette drive. 4. Replace the system board. 1. Disconnect any other diskette controller devices (tape drives). 2. Clear CMOS.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) 1. Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated. 2212-USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly. 1. Try a different USB key device for provisioning. 2.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2230-General error during MEBx execution Error occurred during MEBx execution which fails into the “General” grouping. Status information displayed along with the error provides further clarity into the failure. MEBx handles transference of information between the system BIOS and ME firmware. 1. Reboot the computer. 2.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities.
Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 2 Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins.
Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 5 Pre-video memory error. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 10 Bad option card. 1. Check each option card by removing the card (one at a time if multiple cards), then power on the system to see if fault goes away. 2.
10 Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Resetting the Password Jumper To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power.
Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password. The password will default to “admin” and will need to be reset. The AMT settings will also need to be reset. To access the MEBx, press Ctrl+P during POST.
4. Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure 10-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM). 5. Replace the computer cover or access panel. 6. Reconnect the external devices. 7. Plug in the computer and turn on power.
11 Backup and Recovery Windows 7 – Backup and Recovery To protect your information, use Windows® Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only), or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a screen shot: 1. Display the screen you want to save. 2.
Performing a recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. ● F11 recovery tools: You can use the F11 recovery tools to recover your original hard drive image.
5. Select one of the first three listed tools to repair your computer. 6. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. Using F11 CAUTION: Using F11 completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed.
NOTE: This process takes several minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions.
A Battery Replacement The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery.
7. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the battery out of its holder. Figure A-1 Removing a Coin Cell Battery (Type 1) b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 a. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery.
b. Insert the new battery and position the clip back into place. Figure A-3 Removing a Coin Cell Battery (Type 3) NOTE: After the battery has been replaced, use the following steps to complete this procedure. 8. Replace the computer access panel. 9. Plug in the computer and turn on power to the computer. 10. Reset the date and time, your passwords, and any special system setups using Computer Setup. 11. Lock any security devices that were disengaged when the computer access panel was removed.
B Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch internal drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay. To remove and replace a drive in the carrier: NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1.
3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2). Figure B-2 Removing the Thermal Sensor 4. Remove the four screws from the bottom of the hard drive carrier.
5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure B-4 Removing the Hard Drive 6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure B-5 Replacing the Hard Drive 202 Appendix B Removing and Replacing a Removable 3.
7. Replace the four screws in the bottom of the carrier to hold the drive securely in place. Figure B-6 Replacing the Security Screws 8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2).
9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2). Figure B-8 Replacing the Carrier Cover 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive. 204 Appendix B Removing and Replacing a Removable 3.
C Unlocking the Smart Cover Lock NOTE: The Smart Cover Lock is an optional feature included on some models only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The computer ships with the Smart Cover Lock in the unlocked position. For more information about locking the Smart Cover Lock, refer to the Desktop Management Guide.
Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock To open the access panel with the Smart Cover Lock engaged: 1. Prepare the computer for disassembly. 2. Use the Smart Cover FailSafe Key to remove the two tamper-proof screws that secure the Smart Cover Lock to the chassis.
Figure C-3 Removing the Smart Cover Lock Screws from the Small Form Factor You can now remove the access panel. To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screws.
D Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
E Specifications MT Specifications Table E-1 Specifications Chassis Height 14.9 in 37.7 cm Width 7.0 in 17.7 cm Depth 17.0 in 43.1 cm Approximate Weight 20.5 lb 9.3 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30° to 60°C Temperature Range NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight.
Table E-1 Specifications (continued) 1 Standard Efficiency 320W High Efficiency 320W active PFC; 87/90/87% efficient at 20/50/100% load Rated Input Current 5.5A This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
SFF Specifications Table E-2 Specifications Chassis (in the desktop position) Height 4.0 in 10.0 cm Width 13.3 in 33.8 cm Depth 14.9 in 37.9 cm Approximate Weight 16.7 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30° to 60°C Temperature Range NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight.
Index Symbols/Numerics 2.
error codes 175, 184 messages 176 eSATA port (expansion), spare part number 31, 40 eSATA port assembly, spare part number 28, 37 expansion card MT installation 60 MT removal 60 SFF installation 100 SFF removal 100 expansion slot cover MT removal 61 SFF removal 101 external USB webcam, spare part number 28, 37 F F11 recovery 195 FailSafe Key 205 fan MT spare part number 86 fan duct SFF removal and replacement 116 SFF spare part number 116 fan duct, SFF spare part number 36, 40 fan with guard, MT spare part n
K keyboard cleaning 46 spare part numbers 28, 29, 30, 37, 39 keyboard problems 158 L LEDs blinking power 184 blinking PS/2 keyboard 184 locks MT front bezel 54 SFF front bezel 94 Smart Cover Lock 205 M media card reader MT installation 69 MT removal 68 SFF installation 112 SFF removal 111 Media Card Reader problems 148 memory MT installation 57 MT socket population 57 MT specifications 57 SFF installation 97 SFF socket population 97 SFF specifications 97 memory module spare part number 57, 97 memory modules
hardware installation 160 Internet access 170 keyboard 158 Media Card Reader 148 memory 164 monitor 150 mouse 158 network 161 power 140 printer 156 processor 166 software 173 processor MT removal and replacement 82 SFF removal and replacement 125 spare part number 25, 32, 34, 41 processor problems 166 product ID locations 6 R rear chassis fan MT removal and replacement 86 MT spare part number 86 rear panel components MT 4 SFF 5 recovering information 194 recovery partition 195 removal and replacement MT fan
solenoid lock, spare part number 36 speaker removal and replacement 122 speaker, spare part number 36, 40 system board removal and replacement 130 system board, spare part number 33, 40 Smart Cover Lock 205 software problems 173 servicing computer 47 solenoid lock spare part number 27, 30, 40 solenoid lock, SFF spare part number 36 solid-state drive, spare part number 28, 38 spare part number tamper-resistant wrench 47 Torx T-15 screwdriver 47 speaker MT removal and replacement 85 MT spare part number 85 SF
