Getting Started
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Table of contents 1 Getting information ..................................................................................................... 1 2 Features ....................................................................................................................... 4 3 Setting up your computer .......................................................................................... 6 Protecting your computer ................................................................................
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1 Getting information Type of information Where to find ● Set up your computer. Setup documentation included with your computer. ● See how-to videos about Visit www.hp.com/supportvideos (English only) using the features of your Tap the Tutorial icon (select models only) in the carousel within the HP computer. TouchSmart application. ● Use the computer. Getting Started (this guide) ● Connect to the Internet. ● Recover factory settings.
Type of information Where to find ● www.hp.com/support/consumer-forum Get up-to-date information and help from the Windows community. ● Connect to a TV. Setup documentation included with your computer. Watching and Recording TV Tap the Start button, tap All Programs, and then tap User Guides. If the guide is not available there, visit www.hp.com/support ● ● Get special utilities for PC Help & Tools folder computer owners. Tap the Start button, tap All Programs, and then tap PC Help & Tools.
WARNING! To prevent direct exposure to a laser beam, do not try to open the enclosure of the CD or DVD drives. NOTE: Some features might not be available on systems that are shipped without a version of Microsoft Windows.
2 Features Features vary by model. The HP TouchSmart PC is a touch-enabled high-performance computer built into a high-definition widescreen display. The slim computer offers select features, that vary by model, such as an adjustable webcam, a CD/DVD and Blu-ray player and burner, Bluetooth capability, USB ports, a media card reader, Wireless 802.11n networking, full support for Beats Audio™ devices (sold separately), and high quality speakers.
● ◦ View all applications and website shortcuts by tapping the Quick Launch button. ◦ Size application views to full screen, partial screen, or icon. Website Tiles Add shortcut tiles to your favorite websites into the carousel. For additional information about HP TouchSmart 5.0, tap the Start button, tap Help and Support, and then tap HP TouchSmart, or tap the Help and Support icon on the Carousel and then tap HP TouchSmart.
3 ❑ ❑ Setting up your computer Follow the steps in the setup documentation included with your computer. Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it. ❑ Connect all power cords from the computer and accessories to a power surge protection device that is specifically labeled as having surge protection, an uninterruptible power supply (UPS), or a similar device.
Computer risk Computer feature Unauthorized access to data Firewall software and ongoing threats to the ● Windows 7 includes firewall software preinstalled on the computer. ● The antivirus software, which is preinstalled on the computer, includes computer firewall software. Computer security Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. NOTE: Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them.
◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an Internet connection. 2. 8 Get Internet service.
◦ Sign up with an Internet service provider (ISP). If you already have an account with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: a. Tap the Start button, tap All Programs, and then tap Get Online. b. Follow the onscreen instructions to select an ISP and set up Internet service.
Computer orientation Your HP TouchSmart PC can be tilted from the stand, within the range of –5 degrees to 30 degrees. If the computer is wall-mounted (select HP TouchSmart PC models only), it can be displayed in landscape orientation only. For instructions on wall-mounting your HP TouchSmart PC, refer to the Wall-Mounting your HP TouchSmart user guide.
Connecting a game console Select HP TouchSmart PC models only Some computer models allow you to use your system as a high-resolution monitor for gaming. An HDMI game console port is located on right side of the computer, at the bottom. You can get audio from the internal speakers, from headphones, or from external speakers connected to the A/V source connector (audio out) (1) located at the back of the computer. 1. Connect the game box cable to the HDMI port to enable onscreen display. 2.
Using the remote control in gaming mode Use the A/V source button on your remote control to toggle between source modes: PC mode and gaming mode.
Adjusting settings with onscreen display (game console models only) HP TouchSmart PCs with the game console option include an onscreen display (OSD) button on the right side of the computer, just above the volume buttons. 1. Press the display menu button on the right side of the computer. The onscreen display menu opens, enabling you to select the display mode (default, movie, text, or gaming), adjust brightness and contrast, and make other display and sound adjustments. 2.
Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that are optimized for Beats Audio™ headphones and external audio systems (purchased separately). Select HP TouchSmart PC models also include four Beats-optimized internal speakers and a Beats toggle button on the keyboard. Your computer comes ready for you to experience music with Beats enabled. To disable Beats, press the Beats toggle button; the Beats-off icon appears on the screen.
Locate the HP TouchSmart PC in the room to minimize glare from the screen. You can also reduce glare by tilting the screen. The HP TouchSmart screen can be used as an input device; therefore, the computer should be placed so that your shoulders and neck are comfortable. The computer might need to be moved close to your body to keep your shoulders relaxed while you are touching the screen. Keep your shoulders low and your upper arm close to your body when you touch the screen.
4 Troubleshooting and maintenance Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a printer. The following sections present some issues you might encounter while installing, starting up, or using your computer and possible solutions. For more information or for additional troubleshooting options, see Getting information on page 1.
Power Symptom Possible solution Error message: When drive activity stops, remove the disc, and then press the spacebar on the keyboard. Invalid system The computer should start up. disk or NonSystem disk or Disk error. Computer does Press and hold the Power button until the computer turns off. Check Power Settings. not turn off when the Power button is pressed. Computer shuts ● The computer might be in an exceedingly hot environment. Let it cool down.
Keyboard and mouse (with cable) Symptom Possible solution Keyboard Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of commands and your computer, and then restart your computer. typing are not recognized by the computer. Mouse (with Unplug and reconnect the mouse cable to your computer. cable) does not work or is not If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse detected. cable, and then restart the computer.
Symptom Possible solution Cursor responds For a mouse with a roller ball: slowly, moves ● only vertically or counterclockwise), remove the ball, and clean it by using a damp, lint-free cloth (not horizontally, or does not track smoothly. Clean the roller ball: Remove the roller ball cover from bottom of mouse (rotate it paper). Also clean the rollers on which the ball moves. ● Use a mouse pad or other rough surface under the mouse.
Keyboard and mouse (wireless) Symptom Possible solution Wireless ● during initial setup or for re-synchronization. mouse does not work or is Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) keyboard or ● not detected. Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Tap the left mouse button to reactivate it.
Speakers and sound Symptom Possible solution Volume is very Ensure that you connected the speakers to the Audio Out connector on the back of the low or computer. (Additional audio connectors are used for multiple-channel speakers.) Detached unsatisfactory. non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Replace the non-powered speakers with powered speakers. No sound is For Windows 7: produced. 1.
Symptom Possible solution Cannot connect to For Windows 7: the Internet. 1. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Network and Internet, tap Connect to the Internet. Verify that you are using the proper cables for your Internet connection type. Your computer might have an Ethernet network adapter (also called a network interface card, or NIC). The network adapter uses a network cable, to connect to a local area network (LAN).
Symptom Possible Solution No Signal ● Ensure that the gaming device is on. message appears ● Make sure the HDMI cable is connected from the gaming device to the computer. on the display. Audio drops when ● being played. The system is on Mute. Press the Volume + or Volume – button on the side of the computer to get out of Mute state. a video game is ● Check the volume setting on the Onscreen Display menu.
Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1. Tap the Start button. 2. Type Device Manager into the Start Search box, and then tap Device Manager to open the Device Manager window. 3. Tap the plus sign (+) to expand the type of device you want to update or rollback. (For example, DVD/CDROM drives). 4. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Tap the Driver tab. 6.
To add restore points manually: 1. Close all open programs. 2. Tap the Start button, tap Computer, tap Properties, and then tap System protection. 3. Under Protection Settings, tap the disk for which you want to create a restore point. 4. Tap Create, and then follow the onscreen instructions.
To reinstall a program using the Recovery Manager: 1. Tap the Start button, tap All Programs, tap Recovery Manager, and then tap Recovery Manager. 2. Tap Software Program Reinstallation, and then tap Next at the Welcome screen. 3. Choose the program you want to install, tap Next, and follow the onscreen instructions. 4. When you have finished reinstalling, restart the computer. Do not skip this last step. You must restart the computer after recovering software programs or hardware drivers.
System Recovery In time, your system might still get bogged down, depending on the computer usage. Use System Recovery to wipe your Windows operating system installation clean, restoring it to the original configuration when you first started your system. Make a backup of important data files before proceeding with a System Recovery. See System Recovery on page 28 for further details.
Cleaning the keyboard and When cleaning the keyboard keys, use a low setting on a battery-powered vacuum mouse cleaner, to avoid removing key caps and springs. 1. Vacuum between the keys of the keyboard and along the grooves. 2. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on the keyboard keys and along its edges. 3. Wipe the body of the mouse and the mouse cord by using cleaning wipes. If you have a roller-ball mouse, clean the ball and rollers inside: 1.
NOTE: Some features might not be available on systems that are shipped without a version of Microsoft Windows. You must choose one of the following methods to perform a System Recovery: ● Recovery Image — Run the System Recovery from a recovery image stored on your hard disk drive. The recovery image is a file that contains a copy of the original factory-shipped software. To perform a System Recovery from a recovery image, see System Recovery from the Windows 7 Start Menu on page 29.
If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery. 1. Turn off the computer. 2. Disconnect all peripheral devices from the computer except the keyboard and mouse. 3. Turn on the computer. 4. Tap the Start button, tap All Programs, tap Recovery Manager, and then tap Recovery Manager. If prompted, tap Yes to allow the program to continue. 5. 6. Under I need help immediately, tap System Recovery. Tap Yes, and then tap Next. Your computer restarts.
If Windows 7 is not responding, but the computer is working, follow these steps to perform a System Recovery. 1. Turn off the computer. If necessary, press and hold the Power button until the computer turns off. 2. Disconnect all peripheral devices from the computer, except the keyboard and mouse. 3. Press the Power button to turn on the computer. 4. As soon as you see the initial company logo screen appear, repeatedly press the F11 key on your 5. Under I need help immediately, tap System Recovery.
To perform a System Recovery using recovery media: 1. If the computer is working, create a backup DVD, or backup USB flash drive, containing all the data files you want to save, and then remove the backup media from the computer. 2. Insert recovery disc #1 into the DVD drive tray, and close the tray; or if using a recovery USB flash drive, insert it into a USB port. 3. If the computer works, tap the Start button, and then tap Shut Down.
Choosing recovery media ● To create recovery discs, your computer must have a DVD writer, and you must use only high-quality blank DVD+R or DVD-R discs. NOTE: You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create recovery discs. ● ● You have the option of creating a recovery USB flash drive instead, using a high-quality blank USB drive. If you are creating recovery discs, be sure to use high-quality discs.
The power to make a change Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to use computers in the world. HP also designed this product with the environment in mind. But to reduce its impact even further, we need your help. Let’s work together to make a change. How you can help What we do Recycle your old computer. We design with the environment in mind. Disposing of electronic waste responsibly has been an HP priority for more than 20 years.
