HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ................................................................................... 10 Finding your hardware and software information ....................................................................... 10 Display ............................................................................................................
Electrostatic discharge damage .................................................................. 43 Packaging and transporting guidelines ........................................ 44 Component replacement procedures ........................................................................................ 46 Service tag ............................................................................................................. 46 Battery .......................................................................
Backing up, restoring, and recovering .......................................................................... 107 Creating recovery media and backups ................................................................................... 107 Creating HP Recovery media .................................................................................. 108 Restore and recovery ............................................................................................................
viii
1 Product description Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Product Name HP ENVY dv7 Notebook PC √ √ Processors ● AMD® A10-4600M 3.20-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) √ ● AMD A8-4500M 2.80-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A6-4400M 3.20-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W) ● AMD A4-4300M 2.
2 Category Description Processors (continued) ● Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 35 W) ● Intel Quad Core i7-3630QM 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W) ● Intel Quad Core i7-3612QM 2.10-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB, 6.0-MB L3 cache, 35 W) ● Intel Quad Core i7-3610QM 2.30-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB, 6.
Category Description Processors (continued) ● Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 713163-001 ● Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Core i3-2350M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Core i3-2330M 2.
Category Description Graphics (continued) Switchable discrete graphics: ● AMD Radeon HD 7670M and HD7660G dual graphics on computer models equipped with an AMD A10 processor ● AMD Radeon HD 7670M and HD7640G dual graphics on computer models equipped with an AMD A8 processor ● AMD Radeon HD 7670M and HD7520G dual graphics on computer models equipped with an AMD A6 processor Internal graphics: ● Intel HD Graphics 4000 (on computer models equipped with an Intel Core i7/ i5/i3 3000-series processor)
Category Description Panel ● 17.3-in, light-emitting diode (LED), UWVA, full high-definition (FHD), AntiGlare (1920×1080) display, 3.4mm; typical brightness: 250 nits ● 17.3-in, LED, SVA, HD, BrightView (1366×768) display; 3.
Category Description Hard drive Supports 6.35-cm (2.5-in) hard drives in 12.7-mm (.50-in), 9.5-mm (.37-in), and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ √ √ Customer-accessible Serial ATA Accelerometer protection support Supports the following hard drives: Solid-state drives ● 1-TB, 5400-rpm, 12.7-mm ● 750-GB, 7200-rpm and 5400-rpm, 9.5mm ● 640-GB, 5400-rpm, 9.
Category Description Audio and video HD audio Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ Beats audio Quad speakers Subwoofer Supports Microsoft Premium requirements HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second) Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise-reduction software Ethernet Integrated 10/100/1000 NIC √ √ Wireless Integrated wireless loca
Category Description External media cards HP Multi-Format Digital Media Reader slot with push-push technology, supporting the following digital card formats: Ports Keyboard/pointing devices ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) ● AC power ● Combination audio-out (stereo headphone)/audio-in (mono microphone) ● HDMI 1.
Category Description Security Security cable lock Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ Fingerprint reader with Digital Persona software support √ Intel/VeriSign support Intel AT-p Ready support Operating system Serviceability Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module √ √ √ √
2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs.
Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) HP TrueVision HD webcam Records video, captures still photographs, allows video conferences and online chat by means of streaming video. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. (4) Webcam light On: The webcam is in use. (5) Speakers Produce sound.
Buttons, speakers, and fingerprint reader Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key or the b key. (3) Windows logo key Displays the Windows Start menu. (4) b key Enables or disables Beats Audio when pressed in combination with the fn key. Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound.
Item Component Description (7) num lock key Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (indicated by the directional arrows on the keys). NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on.
Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory.
Item Component Description (4) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (5) Fingerprint reader light ● White: The fingerprint was read. ● Amber: The fingerprint was not read.
Left side Item Component Description (1) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) External monitor port Connects an external VGA monitor or projector. (3) HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio device.
Right side Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory.
Item Component Description (9) Power connector Connects an AC adapter. (10) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Rear Component Description Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Bottom Item Component Description (1) Integrated subwoofer Provides superior bass sound. (2) Battery bay Holds the battery. (3) Battery release latch Releases the service cover, and releases the battery from the battery bay. (4) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components.
Computer major components 22 Chapter 3 Illustrated parts catalog
Item Component Spare part number (1) 17.
Item (3) Spare part number For use only on computer models equipped with an Intel processor in Germany 681980-041 For use only on computer models equipped with an Intel processor in Italy 681980-061 For use only on computer models equipped with an Intel processor in Japan 681980-291 For use only on computer models equipped with an Intel processor in the Netherlands 681980-B31 For use only on computer models equipped with an Intel processor in Russia 681980-251 For use only on computer models eq
Item Component Spare part number For use only on computer models equipped with an Intel 45-W processor, the NVIDIAR GeForceR 635M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system 711508-501 For use only on computer models equipped with an Intel 35-W processor, the NVIDIAR GeForceR 635M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system 711509-601 For use only on computer models equipped with an Intel 35-W proces
Item Component Spare part number For use only on computer models equipped with an Intel dual core processor, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system 682043-601 For use only on computer models equipped with an Intel dual core processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system 682043-501 Thermal Pad Kit for use only on computer models equipped with an Intel processor (not illustrated, includes replacement thermal pa
Item (12) Component Spare part number Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600MHz FSB, 3.0-MB L3 cache, 35 W) 711903-001 Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1600MHz FSB, 3.0-MB L3 cache, 35 W) 680645-001 Intel Dual Core i5-2450M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1333MHz FSB, 3.0-MB L3 cache, 35 W) 676359-001 Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.
Item (19) Component Spare part number 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 672412-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 671731-001 Hard drives (2, do not include the primary or secondary hard drive connector cables, hard drive brackets, or screws): For use on all computer models: (20) 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 7200-rpm, 9.5-mm 634925-001 500-GB, 5400-rpm, 9.
Item (23) Component Spare part number Intel Centrino Advanced-N 6235 WLAN module for use only on computer models equipped with an Intel processor in Japan 670290-001 Service cover (includes speaker grilles and front rubber feet) 681989-001 Display assembly subcomponents Item Component Spare part number (1) Display bezel 698775-001 (2) Webcamera/microphone module 682045-001 (3) Display panel: 17.3-in, AntiGlare, FHD display panel 681991-001 17.
Item Component Spare part number Display panel cable for use only on computer models equipped with an FHD display assembly and a graphics subsystem with UMA memory 681972-001 (6) Antenna Kit (includes left and right wireless antenna cables and transceivers) 681968-001 (7) Display speakers (include speaker cables) 681994-001 (8) Display enclosure In midnight black finish 681969-001 In natural silver finish 693702-001 Display Screw Kit 681993-001 Mass storage devices Item Component (1) H
Item Component Spare part number 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 7200-rpm, 9.5-mm 634925-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 7200-rpm, 9.5-mm 641672-001 320-GB, 5400-rpm, 9.5-mm 622643-001 750-GB, 7200-rpm, 9.
Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter for use on all computer models (non-PFC, 3-wire) 693711-001 120-W HP Slim AC adapter for use only on computer models equipped with an Intel processor (PFC, 3-wire) 693709-001 90-W HP Smart AC adapter for use only on computer models equipped with an Intel processor (PFC, 3-wire) 693712-001 90-W HP Smart AC adapter for use only on computer models equipped with an Intel processor (PFC, EM, 3-wire) 693713-001 65-W HP
Sequential part number listing Spare part number Description 490371-001 Power cord for use on all computer models in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use only on computer models equipped with an Intel processor in Australia (3pin, black, 1.83-m) 490371-021 Power cord for use only on computer models equipped with an Intel processor in Europe (3pin, black, 1.
Spare part number Description 634925-001 500-GB, 7200-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number 681976-001. 641369-001 4-GB memory module (PC3, 12800, 1600-MHz) 641672-001 320-GB, 7200-rpm hard hard for use on all computer models (SATA, 9.
Spare part number Description 676521-001 1-TB, 5400-rpm hard hard for use on all computer models (SATA, 12.7-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number 681976-001. 677152-001 Intel Core i3-2370M 2.40-GHz processor (3.0-MB L3 cache, 35 W; includes replacement thermal material) 680645-001 Intel Core i5-3210M 2.
36 Spare part number Description 681991-001 17.
Spare part number Description 682043-501 System board for use only on computer models equipped with an Intel dual core processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes replacement thermal material) 682043-601 System board for use only on computer models equipped with an Intel dual core processor, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system (includes replacement thermal material) 682045-001 Webcamera/microp
38 Spare part number Description 691415-001 Ralink RT5390R 802.
Spare part number Description 698781-291 Keyboard without backlight for use only on computer models equipped with an Intel processor in Japan (includes keyboard cable) 698781-AB1 Keyboard without backlight for use only on computer models equipped with an Intel processor in Taiwan (includes keyboard cable) 698781-AD1 Keyboard without backlight for use only on computer models equipped with an Intel processor in South Korea (includes keyboard cable) 698781-B31 Keyboard without backlight for use only o
40 Spare part number Description 699338-001 17.3-in, LED, FHD, AntiGlare display assembly in natural silver finish for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) 700627-001 Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 76 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers.
Battery Description Spare part number 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 672412-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 671731-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive connector cable, hard drive bracket, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 681976-001. Description Spare part number For use on all computer models: 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 7200-rpm, 9.5-mm 634925-001 500-GB, 5400-rpm, 9.
3. Remove the service cover (3). The service cover is available using spare part number 682088-001. 4. Disconnect the primary hard drive connector cable (1) from the system board. 5. Remove the two Phillips PM2.5×5.5 screws (2) that secure the primary hard drive to the computer. 6. Use the tab to slide the primary hard drive (3) to the left, and then remove the primary hard drive. NOTE: The following image shows the removal of the primary hard drive. 7.
8. Release the secondary hard drive connector cable from the clips (2) and routing channel built into the base enclosure. 9. Remove the two Phillips PM2.5×8.5 screws (3) that secure the secondary hard drive to the computer. 10. Use the tab to slide the secondary hard drive (4) to the left, and then remove the secondary hard drive. NOTE: The following image shows the removal of the secondary hard drive.
11. If it is necessary to replace the hard drive screws (1), hard drive bracket (2), or hard drive connector cable (3), remove and replace the components. The hard drive screws, hard drive bracket, primary hard drive connector cable, and secondary hard drive connector cable are available in the Hard Drive Hardware Kit, spare part number 681976-001. Reverse this procedure to reassemble and install the hard drive.
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 682091-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive 681983-001 Blu-ray Disc R/RW with SuperMulti Drive 681984-001 DVD±RW Double-Layer with SuperMulti Drive 681982-001 Before removing the optical drive, follow these steps: 1. Turn off the computer.
54 3. Remove the optical drive (3) from the computer. 4. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. 5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release the optical drive bezel. 6. Release the left side of the optical drive bezel (3). 7. Remove the optical drive bezel (4). 8.
9. Remove the two Phillips PM2.0×3.6 screws (1) that secure the optical drive bracket to the optical drive. 10. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Memory module Description Spare part number 8-GB memory module (PC3, 12800, 1600-MHz) 670034-001 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001 2-GB memory module (PC3, 12800, 1600-MHz) 652972-001 Before removing the memory module, follow these steps: 1.
2. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install the memory module.
WLAN module Description Spare part number For use on all computer models: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter 675794-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Intel Centrino Advanced-N 6230 WLAN module 670691-001 Intel Centrino Advanced-N 6230 WLAN module 670691-001 Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter 691415-001 Ralink RT3290LE 802.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Keyboard Description Spare part number Keyboard with backlight (includes backlight cable and keyboard cable): In midnight black finish: For use only on computer models equipped with an Intel processor in Belgium 698782-A41 For use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia 698782-FL1 For use only on computer models equipped with an Intel processor in Denmark, Finland, and Norway 698782-DH1 For use only on computer models equipped with an Intel process
Before removing the keyboard, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the service cover (see Hard drive on page 48). Remove the keyboard: 60 1.
4. Press on the back of the keyboard through the opening in the optical drive bay until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests upside down on the palm rest. 7. Release the zero insertion force (ZIF) connector (1) to which the keyboard backlight cable is connected, and then disconnect the cable (2) from the system board.
8. Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect the cable (4) from the system board. 9. Remove the keyboard (5). Reverse this procedure to install the keyboard.
Top cover Description Spare part number In midnight black finish 708009-001 In natural silver finisih 708012-001 Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Remove the top cover: 1. Remove the twelve Phillips PM2.5×8.5 screws that secure the top cover to the computer. 2. Remove the following screws that secure the top cover to the computer: (1) Two Phillips PM2.0×3.0 screws in the optical drive bay (2) Three Phillips PM2.0×2.5 screws in the battery bay (3) Two Phillips PM2.5×4.0 screws in the hard drive bay 64 3. Turn the computer right side up, with the front toward you. 4. Open the computer.
5. Release the corresponding ZIF connectors, and then disconnect the following cables from the system board: (1) Power button board cable (2) TouchPad button board cable (3) Fingerprint reader board cable (4) Front speaker cable 6. Remove the Phillips PM2.5×4.0 screw that secures the top cover to the computer. 7. Lift the rear edge of the top cover (1) until the left and right sides have disengaged from the base enclosure.
8. Remove the top cover (2). CAUTION: Be careful not to damage the thin section of the base enclosure (3) around the optical drive bay when removing the top cover. Reverse this procedure to install the top cover.
Front speakers Description Spare part number Front speakers (include speaker cables) 681995-001 Before removing the front speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Reverse this procedure to install the front speakers. Power button board Description Spare part number Power button board (includes cable) 681985-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
4. Remove the power button board (3) and cable. Reverse this procedure to install the power button board. Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable and bracket) 681975-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Remove the fingerprint reader board: 1. Turn the top cover upside down, with the front toward you. 2. Detach the fingerprint reader board cable from the top cover. (The fingerprint reader board cable is attached to the top cover with double-sided tape.) 3. Remove the Phillips PM2.5×3.0 screw (2) that secures the fingerprint reader board bracket to the top cover. 4. Slide the fingerprint reader board bracket (3) up and away from the top cover. 5. Remove the fingerprint reader board (4) and cable.
c. Keyboard (see Keyboard on page 59) d. Top cover (see Top cover on page 63) Remove the TouchPad button board: 1. Turn the top cover upside down, with the front toward you. 2. Release the TouchPad button board ZIF connector (1) to which the TouchPad button board cable is connected, and then disconnect the cable (2) from the TouchPad button board. 3.
8. Slide the TouchPad button board bracket (3) up and away from the top cover until the tabs (4) on the front edge of the bracket disengage from the slots (5) on the top cover. Reverse this procedure to install the TouchPad button board.
c. Keyboard (see Keyboard on page 59) d. Top cover (see Top cover on page 63) Remove the solid-state drive: 1. Remove the Phillips PM2.0×3.0 screw (1) that secures the solid-state drive to the system board. (The solid-state drive tilts up.) 2. Remove the solid-state drive by pulling the drive away from the slot at an angle (2). NOTE: The solid-state drive is designed with a notch to prevent incorrect installation into the solid-state drive slot.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 47), and then remove the following components: a. Hard drive (see Hard drive on page 48) b. Optical drive (see Optical drive on page 53) c. Keyboard (see Keyboard on page 59) d. Top cover (see Top cover on page 63) Remove the USB board: 1. Disconnect the USB board cable (1) from the system board. 2. Detach the USB board cable (2) from the system board and base enclosure.
Power connector cable Description Spare part number For use only on computer models equipped with an AMD processor 681973-001 For use only on computer models equipped with an Intel processor 681974-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Release the power connector (4) from the clip built into the base enclosure. Reverse this procedure to install the power connector cable.
System board NOTE: The system board spare part kit includes replacement thermal material.
Description Spare part number For use only on computer models equipped with an Intel quad core processor, the NVIDIAR GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system 681999-501 For use only on computer models equipped with an Intel dual core processor, the NVIDIAR GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8 Professional operating system 682000-601 For use only on computer models equipped with an Intel dual
● Fan/heat sink assembly (see Fan/heat sink assembly on page 81) ● Processor (see Processor on page 85) Remove the system board: 1. Close the computer. 2. Turn the computer upside down, with the front toward you. 3. Disconnect the RTC battery cable (1) from the system board. 4. Disconnect the subwoofer cable (2) from the system board. 5. Turn the computer right side up, with the front toward you. 6. Open the computer. 7.
8. Detach the display panel cable (5) from the heat sink. (The display panel cable is attached to the heat sink with double-sided tape.) 9. Disconnect the USB board cable (1) from the system board. 10. Disconnect the power connector cable (2) from the system board. 11. Remove the four Phillips PM2.5×6.0 screws (1) that secure the system board to the base enclosure.
12. Lift the right side of the system board (2) until it rests at an angle. 13. Remove the system board (3) by sliding it up and to the right at angle. Reverse this procedure to install the system board. Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material.
c. Keyboard (see Keyboard on page 59) d. Top cover (see Top cover on page 63) e. System board (see System board on page 77) Remove the fan/heat sink assembly: 1. Turn the system board upside down, with the front toward you. NOTE: Steps 2 and 3 apply to computer models equipped with a graphics subsystem with discrete memory. See steps 4 and 5 for fan/heat sink assembly removal information for computer models equipped with a graphics subsystem with UMA memory. 2.
5. Following the 1, 2, 3, 4 sequence stamped into the fan/heat sink assembly, loosen the four captive Philllips screws (2) that secure the fan/heat sink assembly to the system board, and then remove the fan/heat sink assembly (3). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it.
NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory.
NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the fan/heat sink assembly. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A10-4600M 3.20-GHz processor (1600-MHz FSB, 4.
Description Spare part number Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600- MHz FSB, 6.0-MB L3 cache, 45 W) 702840-001 Intel Quad Core i7-3720QM 2.60-GHz processor (SC turbo up to 3.60-GHz, 1600- MHz FSB, 6.0-MB L3 cache, 45 W) 681283-001 Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600- MHz FSB, 6.0-MB L3 cache, 35 W) 701658-001 Intel Quad Core i7-3630QM 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600- MHz FSB, 6.
c. Keyboard (see Keyboard on page 59) d. Top cover (see Top cover on page 63) e. System board (see System board on page 77) f. Fan/heat sink assembly (see Fan/heat sink assembly on page 81) Remove the processor: 1. Turn the system board upside down, with the front toward you. 2. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click. 3. Lift the processor (3) straight up, and remove it.
Card Reader board Description Spare part number Card Reader board (includes cable) 681988-001 Before removing the Card Reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Subwoofer Description Spare part number Subwoofer (includes subwoofer cable, front speaker passthrough cable, and 2 rubber isolators) 681996-001 Before removing the subwoofer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
3. Remove the subwoofer (2). NOTE: The subwoofer includes four rubber isolators (3). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. Optical drive connector cable NOTE: The optical drive connector cable is included in the optical drive spare part kit. See Optical drive on page 53 for optical drive spare part number information. Before removing the optical drive connector cable, follow these steps: 90 1. Turn off the computer.
Remove the optical drive connector cable: 1. Release the optical drive connector cable (1) from the clips and routing channel built into the base enclosure. 2. Remove the two Phillips PM2.0×4.0 screws (2) that secure the optical drive connector cable to the base enclosure. 3. Remove the optical drive connector (3). Reverse this procedure to install the optical drive connector cable.
Display assembly NOTE: The display assembly spare part kit includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable.
4. Release the wireless antenna cables (4) from the clips (5) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 5. Remove the four Phillips PM2.5×8.5 screws (1) that secure the display assembly to the base enclosure. 6. Remove the display assembly (2). 7.
c. 8. 94 Remove the display bezel (6). The display bezel is available using spare part number 698775-001. If it is necessary to replace the display panel: a. Disconnect the logo light cable (1). b. Release the display panel cable from the clip (2) built into the display enclosure.
9. c. Remove the six Phillips PM2.0×6.0 screws (1) that secure the display panel to the display enclosure. d. Lift the top edge of the display panel (2) until the webcamera/microphone module connector is accessible. e. Disconnect the webcamera/microphone module cable (3) from the webcamera/ microphone module. f. Remove the display panel (2) from the display enclosure. The display panel is available using spare part numbers 681991-001 (for use only on computer models equipped with a 17.
d. Disconnect the display panel cable (5) from the display panel.
b. Remove the webcamera/microphone module (2) from the display enclosure. The webcamera/microphone module is available using the following spare part number 682045-001. 11. If it is necessary to replace the hinges: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the hinges to the display panel. b. Remove the display hinges (2) from the display panel. The hinges are available using spare part number 681977-001.
12. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) b. Release the wireless antenna cables from the clips (2) built into the display enclosure. c. Remove the wireless antenna cables and transceivers (3).
b. Remove the display speakers (2) from the display enclosure. The display speakers are available using spare part number 681994-001. Reverse this procedure to install the display assembly.
5 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
6 Specifications Computer specifications Metric U.S. Width 41.6 cm 16.38 in Depth 27.4 cm 10.79 in Height (front to back) 3.15 to 3.52 cm 1.24 to 1.39 in Dual hard drive 3.15 kg 6.95 lb Single hard drive 3.27 kg 7.21 lb Dimensions Weight Input power Operating voltage and current 18.5 V dc @ 3.5 A – 65 W 19 V dc @ 4.74 A – 90 W 18.5 V dc @ 6.5 A – 120 W 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 4.62 A – 90 W 19.5 V dc @ 6.
Nonoperating Metric U.S. -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
17.3-inch display specifications Metric U.S. Height 23.3 cm 9.17 in Width 39.8 cm 15.67 in Diagonal 43.9 cm 17.29 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical: UWVA, FHD, AntiGlare) or 200 nits (typical: SVA, HD, BrightView) Dimensions Pixel resolution Pitch 0.23868 × 0.
Hard drive specifications 1-TB* 750-GB** 640-GB** 500-GB** 320-GB** Height 12.7 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm and 7.0 mm Length 100.2 mm 100.2 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm 69.
7 Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
See Creating HP Recovery media on page 108. 2. As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings.
● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned. To create HP Recovery media: 1.
Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 111. ● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery media.
Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows. IMPORTANT: This option does not provide backups of your information.
What you need to know ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. ● Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive, and then restart the computer.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 18 AC adapter, spare part numbers 32, 38 Action keys 13 antenna locations 11 removal 98 spare part number 30, 35, 98 Antenna Kit, spare part number 30, 98 audio, product description 7 audio-in jack 17 audio-out jack 17 B b key 13 base enclosure, spare part numbers 27, 40 battery removal 47 spare part numbers 27, 34, 47 battery bay 20 battery release latch 20 Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with Supe
DVD±RW Double-Layer SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 E electrostatic discharge 43 equipment guidelines 45 esc key 13 Ethernet, product description 7 external monitor port 17 F fan/heat sink assembly removal 81 spare part numbers 27, 37, 81 fingerprint reader board removal 69 spare part number 24, 35, 69 fingerprint reader components 12 fingerprint reader light 16 fingerprint reader, location 12 fn key 13 front components 16 front speakers removal 67 spare part numb
plastic parts, service considerations 41 pointing device, product description 8 ports external monitor 17 HDMI 17 monitor 17 product description 8 USB 17, 18 power button 12 power button board removal 68 spare part number 24, 35, 68 power connector 19 power connector cable removal 75 spare part numbers 27, 35, 75 power cord set requirements 114 spare part numbers 32, 33 power light 15, 18 power requirements, product description 8 processor product description 1 removal 85 spare part numbers 26, 34, 35, 37,
wireless, product description 7 WLAN module removal 57 spare part number 57 spare part numbers 28, 34, 37, 38 workstation guidelines 44 120 Index
