HP 800 Workstation Maintenance and Service Guide
Copyright Information Warranty Trademark Credits © Copyright 2009 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
About this guide This guide provides service and maintenance information for the HP topics: 800 Workstation.
iv About this guide ENWW
Table of contents 1 Workstation overview Description ........................................................................................................................................... 1 System board architecture ................................................................................................... 1 Processor technology .......................................................................................... 2 Memory technology .........................................................
Installing with the HP driver CD ......................................................................................... 20 Installing and customizing Red Hat-enabled workstations ................................................ 21 Verifying hardware compatibility ....................................................................... 21 Setting up Novell SLED ......................................................................................................................
Proactive Change Notification ........................................................................................... 47 Subscriber's Choice ........................................................................................................... 47 ROM Flash ......................................................................................................................... 48 Remote ROM Flash .......................................................................................... 48 HPQFlash .
Tools and software requirements ...................................................................................... 67 Special handling of components ........................................................................................ 67 Cables and connectors ..................................................................................... 67 Hard drives ........................................................................................................ 68 Lithium coin cell battery ..........
Installing a filler tray .......................................................................................... 93 Optical disk drive ............................................................................................................... 94 Removing an optical disk drive from the optical drive bay ................................ 94 Installing an optical disk drive in the optical drive bay ....................................... 96 Notice for Blu-ray optical drives ..............................
PCIe card ......................................................................................................................... 147 Removing a PCIe card .................................................................................... 147 Installing a PCIe card ...................................................................................... 148 PCI card ...........................................................................................................................
Solving diskette problems ............................................................................................... 176 Solving hard drive problems ............................................................................................ 177 Solving display problems ................................................................................................. 179 Solving audio problems ...................................................................................................
Appendix B System board designators Appendix C Routine Care General cleaning safety precautions ............................................................................................... 227 Cleaning the workstation case ......................................................................................................... Cleaning the keyboard .................................................................................................................... Cleaning the monitor ....................
1 Workstation overview This chapter presents an overview of workstation hardware components. It includes these topics: Topics Description on page 1 Specifications on page 7 Features on page 13 Description The following sections describe workstation system board architecture and components, and includes these topics: Topics System board architecture on page 1 Workstation components on page 3 System board architecture The following figure shows the system board block diagram.
NOTE: The x1, x4, x8, and x16 designators describe the number of electrical PCIe lanes routed to an expansion slot. For example, x16(8) means that the expansion slot is mechanically a x16 length connector, with eight PCIe lanes connected. Processor technology This workstation uses the Intel® 5520 chipset to support the latest Quad Core Intel® Xeon™ processor 5500 Series, including processors up to 130W.
Workstation components This section describes workstation components, including front and , and includes these topics: Topics Chassis components on page 4 Front panel components on page 5 Rear panel components on page 6 For complete and current information on supported accessories and components, see http://partsurfer.hp.com.
Chassis components The following image shows a typical workstation configuration. Drive configurations can vary.
Front panel components The following illustration shows the front panel components of a typical workstation configuration. Drive configurations can vary. Figure 1-3 Front panel Table 1-2 Front panel components* Item * ENWW Symbol Description Item Symbol Description 1 5.
Rear panel components The following illustration shows the rear panel of a typical workstation configuration. Drive configurations can vary. Figure 1-4 Rear panel NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist in connecting peripheral devices.
Specifications This section provides workstation chassis, power supply, and environmental specifications, and includes these topics: Topics Physical characteristics on page 7 Environmental specifications on page 8 Power supply description on page 9 Ensuring proper ventilation on page 13 Physical characteristics The following table lists the typical workstation physical characteristics. Weight Minimum configuration 19.
Environmental specifications The following table lists the environmental specifications of HP Workstations. Table 1-4 HP Workstation environmental specifications Operating: 5 to 35°C (40 to 95°F) Temperature Non-operating: -40 to 60°C (-40 to 140°F) NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 ft.) altitude over 1,524m (5,000 ft.).
Power supply description This workstation offers an 850W power supply and an 1110W power supply to provide power for the workstation. The power supplies are compatible with ENERGY STAR requirements, and offer 85% efficient or better operation. Power supply voltages NOTE: This workstation incorporates the blind-mate plug feature. You do not have to manipulate a cable harness when removing or installing the power supply.
Power supply currents Table 1-6 Maximum current per rail Voltage rail 850W maximum continuous current 1110W maximum continuous current +12 V-CPU0 18.0A 18.0A +12 V-CPU1 18.0A 18.0A +12 V-MO 18.0A 18.0A +12 V-M1 18.0A 18.0A +12 V-B 18.0A 18.0A +12 V-S 18.0A 18.0A +12 V-D 18.0A 18.0A +12 V-G/G1 18.0A 18.0A N/A 18.0A V12N 0.15A 0.15A +5 V-SB 5.00A 9.0A +12 V-G2 CAUTION: Do not exceed 70.
Power supply specifications Table 1-7 Power supply specifications Item Description Power supply 850W Wide Ranging, Active PFC 1110W Wide Ranging, Active PFC* Operating voltage range 90-269 VAC 90-269 VAC Rated voltage range 100-240 VAC 118 VAC 100-240 VAC 118 VAC Rated line frequency 50-60 Hz 400 Hz 50-60 Hz 400 Hz Operating line frequency range 47-66 Hz 393-407 Hz 47-66 Hz 393-407 Hz Rated input current 11A@100-127 VAC 11.0A@118 VAC 12.0A@100 VAC, 1110W 12.0A@118 VAC , 1250W 5.
See the Site preparation guide for the HP 800 workstation at http://hp.com/support/ workstation_manuals for further power consumption information. This product is in compliance with U.S. Executive Order 13221. System fans This workstation includes: ● Two rear system fans ● One CPU0 fan ● One CPU1 fan (optional) ● Two power supply fans ● Two memory fans ● One upper front system fan ● One lower front system fan (optional) In addition, some graphics cards include onboard fans.
Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines to ensure adequate ventilation: ● Operate the workstation on a sturdy, level surface. ● Place the workstation in an area with adequate ventilation. Provide at least 6 inches of clearance at the front and back of the workstation as shown in the following figure. Your workstation might look different than the one shown.
Topics 14 ENERGY STAR Qualification on page 15 Hyper-threading on page 17 EUP compliance mode on page 16 Intel Turbo Boost Technology on page 17 Accessibility on page 16 HP Cool Tools on page 17 Chapter 1 Workstation overview ENWW
ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specifications for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, HewlettPackard Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency.
EUP compliance mode This workstation provides EUP compliance mode capability. When enabled, this feature enables the workstation to shut down to the lowest possible power state by removing all power to the system board. When disabled, the workstation powers down conventionally. When the workstation is shutdown in EUP compliance mode, you must power it up with the workstation power button. Enabling EUP compliance mode To enable EUP compliance mode: 1. Press F10 during start up. 2.
Hyper-threading This workstation supports Hyper-Threading Technology (HTT) which is an Intel-proprietary technology used to provide process parallelization. The technology improves processor performance under certain workloads by providing useful work for execution units that would otherwise be idle. A processor with Hyper-Threading enabled is treated by the operating system as two processors instead of one. Hyperthreading relies on support in the operating system as well as the CPU.
2 Setting up the operating system This chapter provides setup and update information for the workstation operating system. It includes these topics: Topics Setting up the Microsoft operating system on page 19 Setting up Red Hat Enterprise Linux on page 20 Setting up Novell SLED on page 21 Updating the workstation on page 21 This chapter also includes information on how to determine that you have the latest BIOS, drivers, and software updates installed on the workstation.
Setting up the Microsoft operating system NOTE: If you ordered a downgrade from Windows Vista to Windows XP Professional operating system, your system will be preinstalled with Windows XP Professional operating system. With this configuration, you will receive recovery media for Windows Vista operating system only.
Setting up Red Hat Enterprise Linux HP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and help HP Linux customers customize their system image. The HPIKL contains the HP driver CD and device drivers to successfully setup up the Red Hat Enterprise Linux (RHEL) operating system, The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers.
Installing and customizing Red Hat-enabled workstations Linux-enabled workstations require the HP Installer Kit and the purchase of a Red Hat Enterprise Linux box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat Enterprise Linux box set that have been qualified to work on an HP workstation. To use the drivers in the HP Installer kit for Linux other than RHEL, you must manually extract the drivers from the HP Driver CD and install them.
Determining current BIOS To determine the current BIOS of the workstation during system power up: 1. Wait for F10=setup to appear on the lower right corner of the screen. 2. Press F10 to enter the F10 Setup utility. The F10 Setup utility displays the workstation BIOS version under File > System Information. 3. 22 Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website.
Upgrading BIOS To find and download the latest available BIOS, which includes the latest enhancements: 1. Go to http://www.hp.com/go/workstationsupport. 2. Select Download Drivers and Software from the left menu column under Tasks. 3. Follow the instructions to locate the latest BIOS available for the workstation. 4. If the BIOS on the Web site is the same as the version on your system, no further action is required. 5.
3 Restoring the operating system This chapter describes how to restore the Windows or Linux operating system. It includes these topics: Topics Restore methods on page 24 Ordering backup software on page 25 Restoring Windows Vista on page 25 Restoring Windows XP Professional on page 26 Restoring Novell SLED on page 28 Installing with the HP driver CD on page 20 Restore methods The Windows Business Vista operating system can be reinstalled using the HP RestorePlus! process.
Ordering backup software If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from the HP support center. To obtain the support center telephone number for your region visit http://www.hp.com/ support/contactHP. Restoring Windows Vista This section describes how to restore Windows Vista. Ordering the RestorePlus! media If you ordered restore media with your workstation, the media is included with your workstation components.
Restoring Windows XP Professional This section describes how to restore the Windows XP Professional operating system. NOTE: The workstation must have a CD or DVD writer installed to create the media set. Creating RestorePlus! media The RestorePlus! kit can be created using the files contained on the hard drive. To create the restore media: 1. Boot the workstation. 2. During boot up, an HP Backup and Recovery Manager screen is displayed prompting you to create Recovery CDs or DVDs. Select Now. 3.
Creating HP Backup and Recovery (HPBR) media NOTE: HPBR functionality is used with Windows XP only. For details, refer to the SoftThinks guide on the Documentation and Diagnostics CD included with the workstation. The Initial Recovery Point can be burned to optical media and used to recover a system. This section describes making the media. NOTE: The workstation must have a CD or DVD writer to create the media set. To create HPBR recovery media: 1.
Restoring the operating system CAUTION: Before you restore the operating system, back up your data. When you run RestorePlus! from media, the process deletes all information on the primary hard drive, including all partitions. If you run RestorePlus! from the recovery partition, only the root (C:) partition is affected. Using RestorePlus! To restore with RestorePlus!: 1. Boot the workstation from the RestorePlus! DVD.
NOTE: Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure.
4 System management This section describes the tools and utilities that provide system management for the workstation. It includes these topics: Topics BIOS ROM on page 30 The Computer Setup (F10) Utility on page 31 Workstation management on page 42 BIOS ROM The BIOS ROM is a collection of machine language applications stored as firmware in ROM. It includes functions such as Power on Self Test (POST), PCI device initialization, Plug and Play support, power management, and the Computer Setup (F10) Utility.
The Computer Setup (F10) Utility This section includes these topics: Topics Computer Setup (F10) functionality on page 31 Accessing the Computer Setup (F10) Utility on page 33 The Computer Setup (F10) Utility menu on page 34 Computer Setup (F10) functionality The Computer Setup (F10) Utility enables you to: ENWW ● Update BIOS using a USB device. ● Change factory default settings and set or change the workstation configuration, which might be necessary when you add or remove hardware.
32 ● Specify the Asset Tag or property identification number assigned by the company to this workstation. ● Enable power-on password prompts during system restarts (warm-starts) and power on. ● Hide or show the integrated I/O functionality, including serial, USB, or parallel ports, audio, or embedded NIC. Hidden devices are inaccessible, which increases system security. ● Enable or disable removable media boot ability. ● Enable or disable removable media write ability (if supported by hardware).
Accessing the Computer Setup (F10) Utility To access the Computer Setup (F10) Utility menu: 1. Power on or restart the workstation. 2. When the display is active and F10=Setup appears in the lower right corner of the screen, press F10. If you do not press F10 at the appropriate time, try again. Turn the workstation off, then on, and press F10 again to access the utility. You can also press the Ctrl + Alt + Delete keys before starting if you miss the opportunity to press F10. 3.
The Computer Setup (F10) Utility menu The following table describes the functions available in the Computer Setup (F10) utility menu. NOTE: With new BIOS releases, the following content is subject to change, so the menu might be different than shown.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Storage Option Description Ignore Changes and Exit Exits workstation setup without applying or saving changes. Save Changes and Exit Saves changes to system configuration and exits the workstation setup.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Boot Order Enables you to configure the boot, diskette drive, and hard disk drive orders by physically reordering the menu entries. The following is the default boot order presented in the menu: ● Optical Drive ● Diskette Drive ● USB Device ● Hard Drive ● Embedded Ethernet controller ● Embedded Ethernet controller (ASF) Second embedded LAN. (Not available in some configurations.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Device Security Makes the following devices available or hidden to the workstation: ● Serial Port ● Front USB Ports ● Rear USB Ports ● Internal USB Ports ● System Audio ● IEEE 1394 Controller (Not available on some models.) ● Ethernet Controller ● Ethernet Controller (ASF) (Not available on some models.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description System Security Provides these options: ● Data Execution Prevention—Enables or disables Data Execution Prevention mode in the CPUs. This mode prohibits code from running in pages that were set up as data pages, and prevents attacks such as buffer overflows. Operating system support is required for this feature.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Advanced2 ENWW Option Description Hardware Power Management Enables or disables: ● SATA Power Management ● Intel Turbo Boost Technology ● Enhanced Intel Turbo Boost Technology ● Eup Compliance Mode Thermal Enables you to set the rate of the system fan when the CPU is in idle. Power-On Options Enables you to set the following: ● POST Messages—Enables or disables the splash screen during POST.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Chipset/ Memory Enable/disable these options: Device Options ● PCI SERR# Generation (Enable or Disable)—Controls PCI SERR# generation for ill-behaved PCI add-in cards (that can generate SERR# spuriously). ● PCI VGA Palette Snooping (Enable or Disable)—Controls PCI VGA Palette Snooping for compatibility purposes. ● Memory Mode Interleave—Sets interleave mode for dual socket workstations.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Slot 1 - PCIe2 x8 Slot 1 option ROM download (Enable or Disable) (4) Slot 2 - PCIe2 x16 Slot 2 option ROM download (Enable or Disable) Sot 3 - PCIe x8 (4) Slot 3 option ROM download (Enable or Disable) Slot 4 - PCIe2 x16 Slot 4 option ROM download (Enable or Disable) Slot 5 - PCI 32/33 Slot 5 option ROM download (Enable or Disable), and latency timer and speed Slot 6 - PCI 32/33 Slot 6 option ROM down
Workstation management This section summarizes capabilities, features, and key components of workstation management, including: Section topics Initial workstation configuration and deployment on page 43 Proactive Change Notification on page 47 Installing a remote system on page 43 Subscriber's Choice on page 47 Replicating the setup on page 44 ROM Flash on page 48 Updating and managing software on page 46 FailSafe Boot Block ROM on page 49 HP Client Manager Software on page 46 Workstation security
Initial workstation configuration and deployment the workstation includes a preinstalled system software image. After a brief software unbundling process, the workstation is ready to use.
Replicating the setup This section provides information about replicating the workstation setup. Copying a setup configuration to a single workstation CAUTION: A setup configuration is model-specific. File system corruption can result if source and target workstations are not the same model. To copy a setup configuration: 1. Select a setup configuration to copy, and then restart the workstation. 2.
Copying a setup configuration to multiple workstations CAUTION: A setup configuration is model-specific. If source and target workstations are not the same model, file system corruption might result. This method takes longer to prepare the configuration diskette, but copying the configuration to target workstations is fast. A bootable diskette is required for this procedure.
Updating and managing software HP provides several tools for managing and updating software on desktops and workstations: ● HP Client Manager Software ● System Software Manager ● Altiris Client Management Solutions ● Proactive Change Notification ● Subscriber’s Choice HP Client Manager Software The HP Client Manager Software offers these services: ● Detailed views of hardware inventory for asset management ● PC health-check monitoring and diagnostics ● Proactive notification of changes in the
System Software Manager System Software Manager (SSM) is a utility available on Windows operating system workstations that enables you to update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects hardware and software versions and then updates the software from a central repository, known as a file store. Driver versions supported by SSM are noted with a special icon on the software, the driver download website, and on the Support Software CD.
ROM Flash HP workstation include a programmable flash ROM. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being inadvertently updated or overwritten. This function is important to ensure the operating integrity of the workstation. To upgrade the ROM, download the latest SoftPaq images from www.hp.com/support/ workstation_swdrivers. For maximum ROM protection, establish a setup password. The setup password prevents unauthorized ROM upgrades.
FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure. For example, if a power failure occurs during a ROM upgrade, the Boot Block uses a flash-protected section of the ROM to verify a valid system ROM flash when power is restored to the workstation. If the system ROM is valid, the workstation starts normally.
Workstation security This section provides information about providing system security through asset tracking, password security, hard disk drive locking, and chassis locks.
Table 4-2 Security features overview Feature Purpose How it is established Removable Media Boot Control Prevents booting from removable media drives From the Computer Setup (F10) Utility menu Serial, Parallel, USB, or Infrared Interface Control Prevents transfer of data through the integrated serial, parallel, USB, or infrared interface From the Computer Setup (F10) Utility menu Power-On Password Prevents use of the workstation until the password is entered (applies to initial system startup and r
DriveLock applications The most practical use of DriveLock is in a corporate environment. The system administrator would be responsible for configuring the hard disk drive, which involves setting the DriveLock master password and a temporary user password. If you forget the user password or if the equipment is passed on to another employee, the master password can be used to reset the user password and regain access to the hard disk drive.
Enabling DriveLock To enable and set the DriveLock user password: 1. Power on or restart the workstation. 2. As soon as the workstation is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. If you do not press F10 at the appropriate time, you must restart the workstation, and then press and hold F10 again to access the utility. If you are using a PS2 keyboard, you might see a keyboard error message. Disregard it. 3.
Password security The power-on password prevents unauthorized use of the workstation by requiring entry of a password to access applications or data when the workstation is powered on or restarted. The setup password specifically prevents unauthorized access to the Computer Setup (F10) Utility and can also be used as an override to the power-on password. When prompted for the power-on password, entering the setup password instead enables access to the workstation.
Establishing a power-on password using workstation setup Establishing a power-on password through the Computer Setup (F10) Utility prevents access to the workstation when power is connected, unless you specify the password. When a power-on password is set, the Computer Setup (F10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.
Entering a setup password If a setup password has been established on the workstation, you will be prompted to enter it each time you run the Computer Setup (F10) Utility. To enter a setup password: 1. Restart the workstation. 2. As soon as the workstation is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
Deleting a power-on or setup password To delete a power-on or setup password: 1. Power on or restart the workstation. 2. Choose from the following: ● To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the workstation is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
Clearing passwords If you forget the password, you cannot access the workstation. For instructions about clearing passwords, see Configuring password security and resetting CMOS on page 211. Chassis security Side access panel key lock The side access panel contains a key lock to prevent the panel from being removed. The key is fastened to the workstation rear panel when shipped from the factory.
Setting the Side access panel sensor protection level To set the Side access panel sensor protection level: 1. Power on or restart the workstation. 2. As soon as the workstation is powered on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation, and then press and hold the F10 key again to access the Computer Setup (F10) Utility.
Fault notification and recovery Fault notification and recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime. If the workstation is connected to a network that is managed by HP CMS, the workstation sends a fault notice to the network management application. With HP CMS, you can also remotely schedule diagnostics to run on managed PCs and create a summary report of failed tests.
Dual-state power button With ACPI enabled, the power button can function as an on/off switch or as a sleep state button. This feature does not completely turn off power, but instead causes the workstation to enter a low-power standby state. This enables you to go to standby without closing applications, and to return to the same operational state without any data loss. Changing the power button configuration To change the power button configuration: 1.
5 Replacing components This chapter presents removal and installation procedures for most internal workstation components.
Warnings and cautions WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, enable the surface to cool before touching. WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of an electrical shock hazard.
Service considerations Review the following service considerations before replacing system components. Cautions, warnings and safety precautions Review the cautions, warnings, and safety precautions before accessing the workstation components. Also, review the Safety and Regulatory Guide that came with the workstation for more information.
Preventing ESD equipment damage Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories: ● Transport products in static-safe containers such as tubes, bags, or boxes, to avoid hand contact. ● Protect electrostatic parts and assemblies with nonconductive or approved containers or packaging.
Grounding the work area To prevent static damage in the work area: ● Cover the work surface with approved static-dissipative material. Use a wrist strap connected to the work surface, and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic-sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only in static-free work areas.
Tools and software requirements The tools necessary for workstation component removal and installation are: ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Special handling of components The components included in this section require special handling when servicing the workstation. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation.
Hard drives Hard drives are fragile, precision components. Avoid subjecting them to physical shock and vibration. The following guidelines apply to all drives, including failed drives, replacement drives, and spares. ● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are mounted in the workstation. ● Avoid dropping hard drives from any height. ● If you are inserting or removing a hard drive, power off the workstation.
Removing and installing components NOTE: This workstation supports many optional devices. If you do not find installation instructions for your device in the following procedures, see http://hp.com/support/workstation_manuals.
Component locations The following figure and table describe the system board component layout.
Table 5-2 System board components ID (continued) Item 1 Component Item Component Item Component 8 Front system fan1 (top) 21 Power Button/LED/Spkr 34 Network/USB 9 Front system fan2 (bottom) 22 Front 1394a 35 1394a/USB 10 CPU power 23 Front audio 36 Keyboard/mouse 11 Battery 24 PCIe2 x16(8) 37 Serial 12 Clear CMOS button 25 PCI 32/33 38 CPU0 socket 13 SATA connectors 26 PCIe2 x16 39 CPU0 fan Open-ended slot that allows installation of a x16 card.
Disassembly order For convenience, disassembly procedures should be followed in a particular order. Use the following table to determine the sequence in which to remove major workstation components.
Predisassembly procedures NOTE: Read Warnings and cautions on page 63 before servicing workstation components. Perform the following steps before servicing a workstation: 1. Review the safety information and precautions in Warnings and cautions on page 63 and the Safety and Regulatory Information for the workstation. 2. Locate and clear a suitable work area. 3. Close all open software applications. 4. Remove all diskettes, CDs, and DVDs from the workstation. 5. Shut down the operating system. 6.
Cable lock (optional) If a cable lock is installed on the workstation, remove it before servicing the workstation. Unlock it and pull it out of the cable lock slot as shown in the following figure.
Side access panel Before accessing the internal components of the workstation, you must remove the side access panel. This section describes how to remove and install the side access panel. Removing the side access panel WARNING! Before removing the workstation side access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet. 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2.
Airflow guide This section describes how to remove and install the chassis airflow guide. Removing the airflow guide 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the airflow guide by lifting firmly on the handle at the green touch point the airflow guide upward 2 as shown in the following figure. , and then rotating Figure 5-4 Releasing the airflow guide 4.
Installing the airflow guide 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Insert the airflow guide tabs into the rear chassis slots , and then lower the airflow guide until it clicks into place in the chassis 2 as shown in the following figure. Figure 5-6 Installing the airflow guide 4. Reinstall all removed components and reconnect any cables that have been disconnected.
3. Remove the expansion card support by lifting firmly on the handle at the green touch point then rotating the support upward 2 as shown in the following figure. , and Figure 5-7 Rotating the expansion card support 4. Disengage the expansion card support tabs from the rear chassis slots from the chassis 2 as shown in the following figure.
Installing the expansion card support Insert the expansion card support tabs into the rear chassis slots , and then lower the support until it clicks into place in the chassis 2 as shown in the following figure.
Right side panel This section describes how to remove and install the right side panel. Removing the right side panel NOTE: Use this procedure to access the backplane wiring. 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the two T-15 Torx screws , and then slide the right side panel in the direction shown in the following figure until it stops, and then lift off the chassis 2.
3. Pull out the power supply locking handle marked with the green label . Use the handle to pull the power supply out of the chassis 2 as show in the following figure. Figure 5-11 Removing power supply Installing the power supply Slide the power supply into the chassis, keeping the handle completely open. When the power supply handle engages the chassis, rotate the handle inward until it snaps into place to secure the power supply. Speaker This section describes how to remove and install the speaker.
4. Disconnect the speaker cable from the inline front panel I/O cable the chassis flanges 2 as shown in the following figure. , and slide the speaker from Figure 5-12 Removing the speaker Installing the speaker To install the speaker, reverse the removal steps. Side access panel sensor (optional) The side access panel sensor is a switch that detects when the side access panel is opened. This section describes how to remove and install the side access panel sensor.
4. Disconnect the sensor cable from the inline chassis cable as shown in the following figure . Figure 5-13 Removing the side access panel sensor 5. Slide the sensor back in its slot, push the sensor down, and then remove it from the chassis 2. Installing the side access panel sensor To replace the side access panel sensor, reverse the removal steps. NOTE: The cable must be looped and stored in the cable clip provided to ensure it is not in the power supply sliding zone.
Power connections For help with identifying power cables, see the following figure and table. Ensure that all cables are routed or tied so they cannot interfere with the processor heatsink fans.
Front bezel This section describes how to remove and install the front bezel. Removing the front bezel 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the right side panel (see Removing the right side panel on page 80). 4. Remove the four T-15 Torx screws the following figure 2.
Front panel I/O cable assembly This section describes how to remove and install a front panel I/O cable assembly. Removing the front panel I/O cable assembly 1. Disconnect power from the workstation (seePredisassembly procedures on page 73 ). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the expansion card support. (see Removing the expansion card support on page 77). 4.
8. Remove the screw and slide front panel cable I/O assembly down, then out of the chassis 2 as shown in the following figure. Figure 5-17 Removing the front panel I/O cable assembly 9. Disconnect the speaker cable (see Removing the speaker on page 81), and remove the tie wraps that secure the front panel I/O cables to the chassis. 10. Carefully guide the front panel I/O cable assembly from the chassis.
Installing the front panel I/O cable assembly To install he front panel I/O cable assembly: 1. With power removed and the chassis open, guide the front panel I/O cable assembly cables through the chassis openings from which they were removed. 2. Place the front panel I/O cable assembly in the chassis and slide it up into position as shown in the following figure . Install the screw 2. Figure 5-18 Installing the front panel I/O cable assembly 3.
ENWW 4. Reconnect the speaker cable (see Installing the speaker on page 82 ), and replace the tie wraps that secure the front panel I/O cables to the chassis. 5. Reinstall all removed components and reconnect any cables that have been disconnected.
Power switch cable assembly This section describes how to remove and install the power switch cable assembly. Removing the power switch cable assembly 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the expansion card support (see Removing the expansion card support on page 77). 4.
10. Disconnect the power switch cable assembly cable from the system board as shown in the following figure. Figure 5-21 Disconnecting the power switch cable assembly cable 11. Guide the power switch cable assembly and cable out of the chassis. Installing the power switch cable assembly To replace the power switch cable assembly, reverse the removal steps.
4. Lift the drive release latch at the green label touch point, chassis 2 as shown in the following figure. and gently slide the filler tray out of the TIP: Excess power cables can be stored in the filler tray. Remove the cables before removing the tray from the chassis.
Installing a filler tray 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Lift and hold the drive release latch at the green touch point while sliding the filler tray into the bay 2. When the front of the filler tray is near its final position, release the latch, but continue to slide the filler tray inward until the latch closes and engages the filler tray.
Optical disk drive This section describes how to remove and install an optical disk drive. Removing an optical disk drive from the optical drive bay 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the airflow guide (see Removing the airflow guide on page 76). 4. Remove the expansion card support (see Removing the expansion card support on page 77). 5.
6. Lift the drive release latch at the green touch point chassis 2 as shown in the following figure. and gently slide the drive out of the Figure 5-25 Removing the optical disk drive 7. ENWW If you are not installing another optical disk drive, add a filler tray to the empty bay slot (see Installing a filler tray on page 93).
Installing an optical disk drive in the optical drive bay 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the airflow guide (see Removing the airflow guide on page 76). 4. If you are adding an additional drive, remove the filler tray (see Removing a filler tray on page 91). NOTE: Unused optical bay power cables are stored in this tray. 5.
6. Connect the power and data 2 cables to the drive as shown in the following figure. Figure 5-27 Connecting power and data cables 7. Connect the optical disk drive data cable to the next available SATA port on the system board as shown in the following figure. Figure 5-28 Connecting the drive cable to the system board NOTE: If no SATA data port connector is available on the system board, check to see that all attached SATA cables are connected to active devices.
Notice for Blu-ray optical drives If you installed a Blu-ray optical drive, note the following: Blu-ray movie playback As Blu-ray is a new format containing new technologies, certain disc, digital connection, compatibility and/or performance issues may arise, and do not constitute defects in the product. Flawless playback on all systems is not guaranteed. In order for some Blu-ray titles to play, they may require a DVI or HDMI digital connection and your display may require HDCP support.
Slot load optical disk drive (optional) A slot load optical disk drive can be added to the workstation in place of the standard optical disk drive assemblies. The slot load optical bay fits into the chassis and replaces all the standard optical bays. This section describes how to remove and install a slot load optical disk drive. Removing the slot load optical disk drive 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2.
7. If a hard disk drive is installed, disconnect its power and data cables. 8. Lift and hold the drive release latch at the green touch point out of the chassis 2 as shown in the following figure. , and then slide the slot load assembly TIP: Push on the slot load assembly from the inside of the chassis. Figure 5-31 Removing the slot load assembly 9. Disconnect the power/data cable from the slot load optical disk drive.
10. Separate the slot load drive latches as shown in the following figure.
Installing the slot load optical disk drive 1. With power off and the side access panel open, remove the expansion card support and any card cables that might interfere with slot load assembly installation. 2. Remove the airflow guide (see Removing the airflow guide on page 76). 3. Insert the optical disk drive in the carrier at an angle . Rotate the drive vertical, and then push it down until it snaps into place 2. Figure 5-34 Install the optical disk drive in the carrier 4.
5. Insert the slot load assembly into the chassis optical cage until it reaches the release latch. Pull the latch and slide the slot load assembly into the chassis, past the latch. Release the latch and then slide the assembly further into the chassis until it snaps into place 2 as shown in the following figure. NOTE: Install the slot load optical bay with the slot load drive at the top. Figure 5-36 Installing the slot load assembly 6.
7. Connect the optical disk drive data cable to the system board connector as shown in the following figure. TIP: Route the data cable along the system board. Figure 5-38 Connecting the data cable to the system board NOTE: See Installing a hard disk drive in the slot load optical bay on page 115 if you are installing a hard disk drive in the slot load optical bay. 8. Reassemble the workstation, and then replace the side access cover.
Hard disk drive This workstation accommodates both SAS and SATA hard drives. Both 3.5 in. standard hard disk drives or 2.5 in. small form factor (SFF) hard disk drives may be installed in the workstation. NOTE: A 2.5 in. hard drive must be mounted in a 3.5 in. adapter before it can be installed in the chassis blind-mate carrier. Hard disk drives can be installed in the hard drive bay and the optical drive bay. Drives should be installed in the hard drive bay first, then in the optical drive bay.
Removing a hard disk drive from the hard drive bay 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Press the hard drive carrier release latch at the green touch point and rotate the handle outward . Pull the drive carrier out of the hard drive bay as shown in the following figure 2. Figure 5-39 Removing the drive carrier from the chassis 4.
Installing a hard disk drive in the hard drive bay This section describes how to install a hard drive in the hard drive bay. Hard disk drive cable configuration The hard drive bays are labeled 0 (top bay), 1, 2, and 3. (See Component locations on page 70 or the Side access panel service label to locate the hard drive bays.) The hard drive bays provide four data cables. They are labeled HDD BAY 0, HDD BAY 1, HDD BAY 2, and HDD BAY 3.
Installing a hard disk drive 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Select the proper drive bay (SATA or SAS) in which to install the drive. Use the hard disk drive installation order shown in the following figure. Figure 5-41 Selecting a drive bay 4.
5. Set the hard drive in the carrier at an angle. Carefully separate the lower hard drive carrier rails , and then lower the drive between them as shown in the following figure. Align the carrier pins with the drive mounting holes and release the rails to secure the lower-end of the drive in place. Figure 5-43 Installing the drive in the carrier 6. Carefully separate the upper hard drive carrier rails 2, and then rotate the drive upright shown above.
7. While keeping the hard drive carrier handle in its fully open position, slide the hard drive into the bay until it comes to a hard stop. When the drive is installed, rotate the handle up until it snaps into place, fully securing the drive 2. NOTE: The hard drive carrier handle is used as a lever to properly seat the connectors and to securely retain the hard drive. If the handle is closed prematurely, the proper connection is not made and the hard drive is not retained properly.
Removing a hard disk drive from the slot load optical bay 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the airflow guide (see Removing the airflow guide on page 76). 4. Remove the expansion card support and any card cables that might interfere with slot load assembly removal. 5.
8. Disconnect the data cable from the hard drive in the following illustration. and from the system board connector 2 as shown Figure 5-47 Disconnecting the data cable from the hard drive 9. Disconnect the chassis power cable from the hard drive power connector as shown in the following figure.
10. Remove the optical bay slot carrier from the chassis. Lift and hold the drive release latch at the green touch point out of the chassis 2 as shown in the following figure. , and then slide the slot load assembly TIP: Push on the slot load assembly from the inside of the chassis. Figure 5-49 Removing the slot load assembly 11. Remove the four Torx slotted screws that secure the drive in the slot load bay as shown in the following figure.
12. Remove the hard drive from the slot load optical drive carrier as shown in the following figure.
Installing a hard disk drive in the slot load optical bay 1. With power off and the workstation open, remove the expansion card support and any card cables that might interfere with slot load assembly installation. 2. Remove the slot load optical bay assembly. (See Removing the slot load optical disk drive on page 99 for details.) 3. Place the hard drive in the slot load carrier at an angle and push it into the carrier as shown in the following figure.
5. Lift and hold the drive release latch at the green touch point while sliding the slot load carrier into the bay. When the front of the carrier is near its final position, release the latch, but continue to slide the carrier inward until the latch closes and engages the carrier 2. NOTE: Install the slot load optical bay with the slot load drive at the top. Figure 5-54 Installing the slot load assembly in the chassis 6.
7. Connect the data cable to the hard drive following illustration. and to the system board connector 2 as shown in the If the hard disk drive is SAS, attach a SATA-SAS adapter to the drive before connecting the data cable. TIP: Route the data cable along the system board. Figure 5-56 Connecting the hard drive data cable to the drive 8. Connect the chassis power cable to the slot load optical drive power cable.
9. Reconnect the optical disk drive data cable to the system board. NOTE: The optical disk drive power/data cable is still connected to the optical disk drive. Figure 5-58 Connecting optical disk drive data cable to system board 10. Reinstall all removed components and reconnect any cables that have been disconnected.
Removing a hard disk drive from the optical drive bay 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the airflow guide (see Removing the airflow guide on page 76). 4. Remove the expansion card support (see Removing the expansion card support on page 77). 5. Disconnect the power and data cables from the rear of the hard drive as shown in the following figure.
7. Carefully squeeze the ends of the rails together shown in the following figure. , and then slide the drive out of the carrier 2 as Figure 5-61 Removing the drive from the carrier 8. Carefully separate the rails and remove the hard drive 2 as shown in the following figure. Figure 5-62 Removing the rails 9. Reinstall all removed components and reconnect any cables that have been disconnected.
Installing a hard disk drive in the optical drive bay TIP: For optimum performance, install the hard disk drive in the bottom bay; do not install it in the top bay. 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the airflow guide (see Removing the airflow guide on page 76). 4. Remove the expansion card support (see Removing the expansion card support on page 77). 5.
7. Insert the hard drive carrier into the optical disk drive bay cage until it reaches the release latch. Pull the latch and slide the drive carrier into the chassis, past the latch. Release the latch and then slide the assembly further into the chassis until it snaps into place 2 as shown in the following figure. Figure 5-65 Installing the drive carrier in the ODD bay 8. Connect the power and data 2 cables to the drive as shown in the following figure.
Installing dual SFF hard drives in the optical drive bay This section describes how to install two small form factor (SFF) hard drives in the workstation optical drive bay, and how to connect the hard drive cables. Installing the hard drives 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the airflow guide (see Removing the airflow guide on page 76). 4.
10. Lift and hold the drive release latch at the green touch point while sliding the bracket into the optical bay as shown in the following figure 2. When the front of the bracket is near its final position, release the latch, but continue to slide the bracket inward until the latch closes and engages the bracket. Figure 5-69 Installing the bracket in the optical bay Repeat the steps above to install a second drive.
Configuring the cabling If the internal bays are not filled to capacity, the pre-installed blind-mate data cables for the unused internal hard drive bays may have to be unplugged from the system board to enable the proper connection of the hard drives installed in this bracket. After all internal and optical bay hard drives are connected, the blind mate cabling may be reconnected to the next available ports on the system board.
4. Connect one end of the data cable to the hard drive as shown in the following figure. Figure 5-71 Connecting the data cables to the hard drives 5. Connect the opposite end of the data cable to the system board. Start with the lowest numbered port connector available on the system board. NOTE: Repeat steps 2–4 for the second hard drive. Expansion card guide/front fan holder This section describes how to remove and install the expansion card guide/front fan holder.
6. Remove the graphics auxiliary power cable from the cable retention hook near the bottom of the expansion card guide/front fan holder as shown in the following figure. If present, remove the graphics power cables from the card guide storage receptacles. Figure 5-72 Removing the graphics cable 7. Disconnect the front system fan power cable from the system board as shown in the following figure.
8. Press firmly on the two recessed green touch points on the top of the expansion card guide/front fan holder as shown in the following figure. Figure 5-74 Removing the expansion card guide/front fan holder from the chassis 9. Rotate the assembly 2 and then lift it out of the chassis . TIP: Move any cables that might be in the way so that you can easily tilt and remove the assembly.
Installing the expansion card guide/front fan holder 1. Ensure that the fan holder includes the desired cooling fans (see Installing a second front system fan on page 132). 2. With power off to the workstation and the chassis open, place the expansion card guide/front fan holder assembly in the chassis. Place the tabs at the bottom of the assembly into the slots in the chassis as shown in the following figure .
System fans This section describes how to remove and install the front and rear system fans. Removing the rear system fan assembly 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the expansion card support (see Removing the expansion card support on page 77). 4. Remove the airflow guide (see Removing the airflow guide on page 76). 5.
6. Use a Torx T-15 driver to remove the four rear system fan assembly Torx screws , and then remove the assembly from the rear of the chassis. Figure 5-76 Removing the rear system fans Installing the rear system fan assembly 1. With the power off and the chassis open for access, place the rear system fan assembly in the chassis. Use a Torx T15 driver to secure the rear fan assembly in the chassis with four screws as shown in the following figure.
2. Connect the rear system fan assembly cable to the system board as shown in the following figure. Figure 5-78 Connecting the rear system fan assembly cable 3. Reassemble the workstation, and then replace the side access panel. Installing a second front system fan 1. Remove the expansion card guide/front fan holder (see Removing the expansion card guide/front fan holder on page 126). 2. Orient the front system fan so that the fan label points into the expansion card guide/front fan holder.
3. Insert the fan cable under the fan holder hooks as shown in the following figure. Rotate the fan near the retention tab and press it until it snaps into place 2 in the fan holder. Figure 5-80 Inserting the fan in the holder 4. Guide the fan cable under the cable retention clamps as shown in the following figure. Figure 5-81 Routing the fan cable 5. ENWW Install the expansion card guide/front fan holder in the chassis (see Installing the expansion card guide/front fan holder on page 129).
6. Replace the graphics auxiliary power cables in the retention hook as shown in the following figure. Figure 5-82 Replacing the graphics auxiliary power cables in the retention hook 7. Clip the graphics auxiliary power connectors into the expansion card guide storage receptacles as shown in the following figure.
8. Connect the front system fan cable(s) to the system board as shown in the following figure. If there is only one fan, connect its cable to the inner-most connector. Figure 5-84 Connecting the fan cable 9. ENWW Reinstall all removed components and reconnect any cables that have been disconnected.
Memory fans This section describes how to remove and install the memory fans. Removing the memory fans 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the airflow guide (see Removing the airflow guide on page 76). 4. Grasp the sides of the memory fan assembly and press the memory fan assembly release tabs 2 with your index fingers as shown in the following figure.
Installing the memory fans 1. With workstation power off and the chassis open, place the memory fan assembly tabs in the chassis slots as shown in the following figure. Figure 5-87 Installing the memory fan assembly 2. ENWW Press the release tabs at the green touch points with the index fingers, while grasping the side of the fan assembly with the remaining fingers. Carefully lower the fan assembly into the chassis until it clicks into place 2.
Memory This section presents dual inline memory module (DIMM) configuration information and removal/ installation procedures. DIMM installation guidelines Install only HP-approved ECC unbuffered DDR3 DIMMs. See http://www.hp.com/go/quickspecs to find which DIMMs are compatible with the workstation. CAUTION: HP only ships DIMMs that are electrically and thermally compatible with this workstation. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by HP.
BIOS errors and warnings The BIOS generates warnings/errors on invalid memory configurations: ENWW ● If the BIOS can find a valid memory configuration by disabling plugged-in memory, it does so and reports a warning during POST. the workstation can still be started. The warning will indicate the location of the failed DIMM on the system board or memory riser.
Removing a DIMM 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). CAUTION: To ensure that DIMMs are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet. If you do not unplug the power cord before installing memory, the modules might be damaged and the workstation will not recognize the memory changes. 2. Remove the side access panel (see Removing the side access panel on page 75). 3.
Installing a DIMM This section describes how to install a DIMM in the workstation. Required DIMM installation order DIMMs must be installed in a specified order, depending on the workstation processor configuration. Single processor configuration The illustration below shows the DIMM installation order for a single processor workstation.
Installing the DIMM NOTE: For best performance add DIMMs of the same size in pairs across CPUs. 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the airflow guide (see Removing the airflow guide on page 76). 4. Remove the memory fans (see Removing the memory fans on page 136). 5. Push outward on the DIMM socket levers as shown in the following figure.
6. Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket as shown in the following figure. CAUTION: DIMMs and their sockets are keyed for proper installation. To prevent socket or DIMM damage, align these guides properly when installing DIMMs. Figure 5-92 Seating the DIMM 7. Secure the socket levers 2. 8. Reinstall all removed components and reconnect any cables that have been disconnected.
Expansion card slot identification This section identifies and describes workstation expansion card slots and presents card configuration information. Expansion card slot description The following figure identifies workstation expansion card slots. Figure 5-93 Identifying expansion card slots The following table describes the workstation expansion card slots.
NOTE: The x1, x4, x8, and x16 designators describe the number of electrical PCIe lanes routed to an expansion slot. For example, x16(8) means that the expansion slot is mechanically a x16 length connector, with eight PCIe lanes connected. Slots one and three use open-ended PCIe connectors, so a PCIe x16 card can inserted. This allows the workstation to support more PCIe x16 expansion cards. A x16 card typically trains and runs at the maximum lane width available by the expansion slot.
Choosing an expansion card slot Whenever possible, use the following tips to help you select the proper slot for an expansion card: ● Insert the primary graphics card in a PCIe x16 slot intended for graphics. ● Insert a second graphics card in a second PCIe x16 slot intended for a secondary graphics card. ● Install full-length cards in slots that support full-length cards.
PCIe card This section describes how to remove and install a PCIe card. Removing a PCIe card 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the expansion card support (see Removing the expansion card support on page 77). 4. Remove all cables connected to the PCIe card. 5.
Installing a PCIe card 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the expansion card support (see Removing the expansion card support on page 77). 4. Select the desired expansion card slot for the PCIe card. See Choosing an expansion card slot on page 146 for help in selecting a slot. 5.
7. Angle the card into the PCI card guide. Align the PCIe card keyway with the slot key, and then firmly seat the card in the slot as shown in the following figure . If required by the card, connect the auxiliary power cable to the card (not illustrated), or other cables or accessories described in the card instructions. (See Removing the expansion card guide/front fan holder on page 126 to find the storage location of the auxiliary power cables.) Figure 5-96 Installing a PCIe card 8.
PCI card This section describes replacing a PCI card. Removing a PCI card 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the expansion card support (see Removing the expansion card support on page 77). 4. Remove all cables connected to the PCI card. 5. Raise the rear retention clamp by lifting the metal bar or the green lever as shown in the following figure .
Installing a PCI card 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the expansion card support (see Removing the expansion card support on page 77). 4. Raise the rear retention clamp by lifting the metal bar or the green lever as shown in the following figure . Figure 5-98 Removing the slot cover 5. Lift the slot cover straight up to remove it from the chassis 2.
6. Align the PCI card keyway with the slot key, and then firmly seat the card in the slot as shown in the following figure . Figure 5-99 Installing a PCI card 7. Close the expansion card retention clamp by rotating it downward 2. The retention clamp is secured by the expansion card support. NOTE: It is normal for the expansion card retention clamp to have a slight (5-10 degree) angle when closed.
CPU heatsink This section describes how to remove and install a CPU heatsink. Removing the CPU heatsink 1. Power down the workstation (see Predisassembly procedures on page 73). 2. Disconnect power from the workstation (see Predisassembly procedures on page 73). 3. Remove the side access panel (see Removing the side access panel on page 75). 4. Remove the memory fans (see Removing the memory fans on page 136). 5. Remove the airflow guide (see Removing the airflow guide on page 76). 6.
7. Disconnect the CPU heatsink fan cable from the system board as shown in the following figure. Figure 5-101 Disconnecting the heatsink fan cable 8. Lift the CPU heatsink out of the chassis 2. 9. Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the heatsink, allowing the alcohol on the CPU and CPU heatsink to dry completely.
Installing the CPU heatsink 1. 2. Perform one of the following tasks: ● If you are reusing the original heatsink, apply thermal compound to the center of the CPU top surface. ● If you are using a new CPU heatsink, do not apply thermal compound to the CPU because the new heatsink already has thermal compound applied to the heatsink surface. Instead, remove the thermal compound protective liner from the bottom of the new heatsink.
5. Connect the CPU heatsink fan connector to the system board. Figure 5-102 Connecting the heatsink fan cable 6. Reinstall all removed components and reconnect any cables that have been disconnected.
CPU This section describes how to remove and install a CPU. Removing a CPU 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the expansion card support (see Removing the expansion card support on page 77). 4. Remove the airflow guide (see Removing the airflow guide on page 76). 5. Remove the memory fan assembly (see Removing the memory fans on page 136). 6.
Installing a CPU NOTE: HP recommends that you do not swap processors (CPUs) from one system board to another. If installing a second CPU, it must be of the same type as the first CPU. 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the airflow guide (see Removing the airflow guide on page 76). 4. Remove the memory fan assembly (see Removing the memory fans on page 136).
System board This section describes replacing the system board. Removing the system board 1. Disconnect power from the workstation (see Predisassembly procedures on page 73). 2. Remove the side access panel (see Removing the side access panel on page 75). 3. Remove the expansion card support (see Removing the expansion card support on page 77). 4. Remove the airflow guide (see Removing the airflow guide on page 76). 5. Remove the memory fan assembly (see Removing the memory fans on page 136). 6.
b. Place the graphics cables in the hard drive bays. Place the CPU, memory power, and rear system fan cables over the chassis edge. TIP: Use the CPU and memory power cables to hold up the shorter rear system fan cable. The following figure presents an example of these steps. 10. Slide the system board forward as shown in the following figure . Figure 5-104 Removing the system board 11.
Installing the system board TIP: For convenience, you may install the CPUs and the CPU heatsinks before installing the system board in the chassis. 1. Ensure that all cables are clear of the bottom of the chassis (see Removing the system board on page 159). 2. Tilt the system board and lower it into the chassis, ensuring that all standoffs engage the chassis keyholes. Ensure that the system board connectors engage correctly with the rear I/O panel. 3.
5. Rotate the battery enough to get beyond the latch, and then lift it straight up as shown in the following figure.
Installing the battery 1. Confirm the polarity (positive or negative) of the battery to position it correctly in the battery holder. 2. Place the battery edge under the plastic housing tab and press gently until it snaps into place. 3. Reinstall all removed components and reconnect any cables that have been disconnected. Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.
6 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics: Topics Calling technical support on page 165 Locating ID labels on page 165 Locating warranty information on page 166 Diagnosis guidelines on page 167 Troubleshooting checklist on page 168 HP troubleshooting resources and tools on page 170 HP troubleshooting resources and tools on page 170 HP troubleshooting resources and tools on page 170 Troubleshooting
Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have the workstation readily accessible. ● Write down the workstation serial numbers, product numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages. ● Note any add-on options. ● Note the operating system. ● Note any third-party hardware or software.
Each HP Workstation has two unique serial number labels label 2 as shown in the figure below. and a Certificate of Authentication (COA) Figure 6-1 Workstation label locations In general, the serial number labels can be found on the top panel or on the side of the workstation and at the rear of the workstation (your workstation may look different). Keep this number available when contacting customer service for assistance. A product number is generally located next to the serial number.
Diagnosis guidelines If you encounter a problem with the workstation, monitor, or software, the following sections provide a list of general suggestions that help you isolate and focus on the problem before taking further action. Diagnosis at startup ENWW ● Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all diskettes, CDs, or USB drive keys from your system before turning it on.
Diagnosis during operation ● Look for blinking LEDs on the front of the workstation. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic LED and audible (beep) codes on page 191 section of this document for information on interpreting diagnostic lights and audible codes. ● Press and hold any key. If the system beeps, then your keyboard is operating correctly. ● Check all cables for loose or incorrect connections.
ENWW ● After installing a non-plug and play (PnP) expansion board or other option (such as a diskette drive), reconfigure the workstation.
HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting. HP Help and Support Center The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help and Support Center Help feature. This customized utility allows you to access specific information about your HP Workstation such as configuration information by clicking Start > Help and Support Center.
Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit a support ticket, Active Chat collects information about the computer and pass it to an online support specialist. The collection of information might take up to 30 seconds depending on the computer configuration. When you submit a support ticket, you receive a confirmation message containing your case ID, the support hours for your location, and the estimated time of response.
During operation ● Look for blinking LEDs on the front of the workstation. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic lights and audible (beep) codes section of this document for information on interpreting diagnostic lights and audible codes. ● Press and hold any key. If the system beeps, then your keyboard is operating correctly. ● Check all cables for loose or incorrect connections.
Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and possible solutions for a Windows-based workstation. NOTE: For Linux troubleshooting information, refer to the HP Workstations for Linux User Manual at http://www.hp.com/support/linux_user_manual. Solving minor problems Table 6-1 Minor problems Problem Cause Possible Solution Workstation appears frozen and does not shut down when the power button is pressed.
Table 6-1 Minor problems (continued) Problem Cause Possible Solution a. Disconnect AC power to the workstation. b. Remove a device. c. Reconnect AC power and power on the workstation. 2. Repeat this process until the faulty device is identified. Remove the graphics card last. Replace the faulty device. 3. If no faulty device is found, replace the system board. OR 1. Press and hold the power button for less than four seconds.
To test the power supply: 1. Unplug the AC power. 2. Remove the power supply. 3. Plug in AC power and verify the following: ● If the green BIST LED on the rear of the workstation is illuminated and the fan is spinning, the power supply is functional. ● If the green BIST LED is not illuminated or the fan is not spinning, replace the power supply. See the Rear panel components section of this service guide to locate the BIST LED on this workstation.
Table 6-2 Power supply problems (continued) Problem Cause Solution 2. c. Replace the device causing the failure d. Continue adding devices one at a time to verify that all devices are functioning. Verify power supply functionality. a. Disconnect AC power. b. Remove the power supply. c. Plug in AC power. ● If the power supply fan spins and the LED illuminates (see Testing power supply on page 174), the power supply is good. Replace the system board.
Table 6-3 Diskette problems (continued) Problem Cause Solution Cannot format diskette. Invalid media reported. When formatting a disk in MS-DOS, you might need to specify diskette capacity. For example, to format a 1.44-MB diskette, enter the following command at the MS-DOS prompt: FORMAT A: /F:1440 A problem has occurred with a disk transaction. Diskette drive cannot read a diskette. Invalid system disk is displayed.
Table 6-4 Hard drive problems (continued) Problem Cause Solution Drive not found (identified). Improper cable connection On workstations with discreet data and power cables, ensure that the data and power cables are securely connected to the hard drive. (See the Hard drive section of this guide for connection details.) Improperly seated hard drive On systems with blind-mate drive connections, check for connector damage on the drive and in the chassis.
Solving display problems Table 6-5 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not correct. Verify the cable connections from the monitor to the workstation and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on). You might need to refer to the monitor manual for an explanation of LED signals. Screen blanking utility installed or energy saver features enabled.
Table 6-5 Display problems (continued) Problem Cause Solution Blurry video or requested resolution cannot be set. If the graphics controller was upgraded, the correct video drivers might not be loaded. Install the video drivers included in the upgrade kit, or download and install the latest drivers for your graphics card from http://welcome.hp.com/country/us/en/ support.html. Monitor cannot display requested resolution. Change the requested resolution.
Solving audio problems Table 6-6 Audio problems Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume. The external speakers are not turned on. Turn on the external speakers. External speakers plugged into the wrong audio jack. See your sound card documentation for proper speaker connection. Digital CD audio is not enabled.
Solving printer problems Table 6-7 Printer problems Problem Printer does not print. Cause Solution Printer is not turned on and online. Turn the printer on and be sure it is online. The correct printer driver for the application is not installed. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\> [printer port] Replace printer port with the address of the printer used. If the printer works, reload the printer driver.
Self-troubleshooting with HP Vision Field Diagnostics Hewlett-Packard Vision Field Diagnostics is a diagnostic tool that can be used by the end user or technical support personnel to view information about the hardware configuration of the computer and perform hardware troubleshooting on HP Desktop and Workstation systems. This diagnostic tool should be used to help determine hardware failures.
The Survey tab is displayed when you invoke HP Vision Field Diagnostics. This tab shows the current configuration of the workstation. From the Survey tab, there is access to several categories of information about the workstation. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB flash drive.
User interface The HP Vision Field Diagnostics application provides six major functions, accessible through Tabs. These functions are: ● Survey — Your current system hardware information. ● Test — List all diagnostics available for your system. Tests are started there. ● Status — This screen shows progress and status of currently running diagnostics. ● History — All past diagnostics runs and status are listed there. ● Errors — All past diagnostics failures are listed there.
● Miscellaneous — List any devices or data that doesn't belong to any other Category. ● Processors - Shows system processors. ● Storage — Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ● System — Shows information about motherboard devices such as fans and cables.
Test tab The Test tab lists all available diagnostics. The lists have been tailored according to your system configuration. Individual test may be selected or unselected. The following Test Modes exist: ● Quick — This test selection was picked to perform quickly while covering your entire hardware. Test parameters cannot be modified. ● Complete — This test selection offers all available tests and may take a long time to complete. Test parameters cannot be modified.
5. Click the Start Test button to start the testing. The Status tab, which allows you to monitor the progress of the tests, is automatically displayed during the testing process. When the tests are complete, the Status tab shows whether the devices passed or failed. 6. If errors are found, go to the Errors tab to display detailed information and recommended actions.
Status tab The Status tab shows the overall progress and status of the test scenario as well as the progress and status of each test. The color coded status are black, blue, green, red, and orange.
● The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to provide the Warranty ID. ● The Clear Errors button will clear the contents of the Error Log.
Saving and printing information in HP Vision Field Diagnostics You can save the information displayed in the HP Vision Field Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen. 1. Insert a diskette or USB flash drive if running HP Vision Field Diagnostics from CD. 2.
Table 6-8 Diagnostic lights and audible codes Activity Possible cause Blue Power LED* on. No beeps. Workstation on. Blue Power LED* blinks every two seconds.* No beeps. Workstation in Sleep mode (S3-Suspend to RAM). Select models only. Blue Power LED* is off.* No beeps. Workstation in Hibernate mode (S4-Suspend to disk). Blue Power LED* blinks three times*, once per second.* No beeps. Workstation in Sleep mode (S3-Suspend to RAM). Select models only.
Table 6-8 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks four times, once every second, followed by a two-second pause. Four beeps. Power failure (power supply is overloaded) CAUTION: Internal components might be powered even when the workstation is off. To prevent damage, disconnect the workstation power cord before you remove a component. 1.
Table 6-8 Diagnostic lights and audible codes (continued) Activity Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps. Possible cause Invalid ROM based on bad checksum. Recommended action CAUTION: Internal components might be powered even when the workstation is off. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Clear CMOS.
Table 6-8 Diagnostic lights and audible codes (continued) Activity System does not power-on and LEDs are not blinking. No beeps. Possible cause Recommended action System unable to power on. CAUTION: Internal components might be powered even when the workstation is off. To prevent damage, disconnect the workstation power cord before you remove a component. To resolve the problem, choose one of the following options: Press and hold the power button for less than 4 seconds.
POST error messages The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the workstation is powered on. Audible and visual messages occur before the operating system starts if the POST encounters a problem.
Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 164—Memory Size Error Memory configuration is incorrect. 1. Run the Computer Setup (F10) Utility or Windows operating system utilities. 2. Verify that the memory modules are installed properly. 3. If third-party memory has been added, test the memory configuration using HP memory. 4. Verify the memory module type. 1. Run the Computer Setup (F10) utility or the Windows operating system utilities. 2.
Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action The amount of memory installed exceeds that supported by the hardware. 1. Verify how much memory the workstation supports. 2. Remove the excess memory. Keyboard failure. 1. Reconnect the keyboard with the workstation powered off. 2. Check the connector for bent or missing pins. 3. Be sure that none of the keys are pressed. 4. Replace the keyboard. 1.
Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 518—Power supply wattage insufficient for hardware configuration Workstation configuration requires more power than the power supply can provide. ● Reduce the workstation power consumption. ● Replace the power supply with a high output power supply. 601—Diskette Controller Error Diskette controller circuitry or diskette drive circuitry incorrect. 1. Run the Computer Setup (F10) utility. 2.
Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 925—Fatal error on IOH miscellaneous Fatal miscellaneous error detected on IOH core x, where x is 0 or 1. Potential system board problem; contact HP Support. 926—Fatal error on IOH Vtd Fatal error detected in the Intel Virtualization Technology. Potential system board problem; contact HP Support.
Table 6-10 POST error messages (continued) ENWW Screen message Probable cause Recommended action ERROR: Mixing processors with different power requirements. This is not supported. System halted. Mixed type processors detected. Replace the processors with matched processors. Invalid electronic serial number Incorrect serial number registered in the system. Use the Computer Setup (F10) Utility to reset the serial number. Mixing processors with different power requirements. This is not supported.
7 Configuring RAID devices This chapter describes how to configure SAS and SATA RAID devices, and includes these topics: Topics Maximum hard drive configurations on page 202 Configuring SATA RAID devices on page 203 Configuring SAS RAID devices on page 207 For additional information about configuring RAIDs, see http://www.hp.com/support/RAID_FAQs. For information about preparing the workstation for RAID configuration, see http://www.hp.com/support/ workstation_manuals.
Configuring SATA RAID devices This section describes how to use the Intel Matrix Storage Manager option ROM Configuration utility to set up and manage SATA RAID volumes.
Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. 1. To enter the system BIOS setup, press F10. 2. Use the arrow keys to highlight the desired language, and then press Enter. 3. Use the arrows to highlight Storage>Storage Options, and then press Enter. 4. Use the up or down arrow key to highlight SATA Emulation. 5. Use the left or right arrow key to select RAID+AHCI. 6. To accept the new setting, press F10. 7.
Creating RAID volumes To create RAID volumes, use the Intel Matrix Storage Manager option ROM Configuration utility. 1. To enter the Intel Matrix Storage Manager option ROM Configuration utility, press Ctrl+l when prompted 2. If required, see Deleting RAID volumes on page 206 to make enough physical drives available to create the RAID volume. 3. Use the up or down arrow key to highlight 1. Create RAID Volume, and then press Enter. 4.
Deleting RAID volumes Use the LSI Logic Corporation Configuration Utility to delete SAS RAID volumes. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 3. Press Enter to go to the Adapter Properties screen. 4. In the Select New Array Type screen, use the arrow keys to select New Existing Array. 5.
Configuring SAS RAID devices Supported configurations The following RAID configurations are supported on this workstation: NOTE: This section does not apply to configuring SAS RAID in the Linux environment. For Linux SAS RAID information, including supported configurations, refer to Installing and Configuring SAS Hardware RAID on HP Linux Workstations at http://www.hp.com/support/xw8600_manuals.
SAS RAID 0 configuration Use the following procedure to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required disk and disk controllers. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 3.
SAS RAID 1 configuration Use the following procedure to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required drives and drive controllers. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 3.
SAS RAID 1E configuration Use the following procedure to configure an Integrated Mirroring Extended (IME) volume with the BIOSbased configuration utility. The procedure assumes that the system has the required disk and disk controllers. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 3.
8 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: Topics Preparing to configure passwords on page 211 Resetting the password jumper on page 212 Clearing and Resetting the CMOS on page 212 Preparing to configure passwords The Computer Setup (F10) Utility enables you to create setup and power-on passwords.
Resetting the password jumper Use the following procedure to disable the power-on or setup password features and clear the poweron and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and let the internal system components to cool before touching. CAUTION: When the workstation is plugged in, the power supply has voltage applied to the , even when the workstation is turned off.
CAUTION: When the workstation is plugged in, the power supply has voltage applied to the , even when the workstation is powered off. Failure to disconnect the power cord can result in damage to the workstation. Static electricity can damage the electronic components of the workstation or optional equipment. Before beginning these procedures, be sure that you are discharged of static electricity by briefly touching a grounded metal object. 1.
5. Select File->Apply Defaults and Exit, and then press F10 to accept. 6. Reset the workstation passwords and configuration information, such as the system date and time. NOTE: This step does not clear the passwords.
A Connector pins Workstation PS/2 keyboard Pin Workstation PS/2 mouse Workstation Ethernet ENWW Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused 10/100–MbSignal 1000–Mb signal 1 (+) Transmit Data TX/RX 0 + 2 (-) Transmit Data TX/RX 0 – 3 (+) Receive Data TX/RX 1 + 4 Unused TX/RX 2 + 5 Unused RX/RX 2 – 6 (-) Receive Data TX/RX 1 – 7 Unused TX/RX 3 + 8 Unused TX/R
Workstation serial Workstation USB Workstation IEEE-1394a Microphone cable (1/8 inch) 216 Appendix A Connector pins Pin Signal 1 Carrier Detect 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 5 Signal Ground 6 Data Set Ready 7 Request to Send 8 Clear to Send 9 Ring Indicator Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 Ground Pin Signal 1 Power 2 GND 3 TPB- 4 TPB+ 5 TPA- 6 TPA+ Pin Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground ENWW
Headphone cable (1/8 inch) Pin Audio line-in cable (1/8 inch) 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Line-out audio cable (1/8 inch) Signal Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Pin Signal SATA drive Pin Signal Pin Data Cable Signal Power Cable Power Cable S1 Ground P1 3.3V power P8 5V power S2* A+ P2 3.
SAS drive Segment Primary signal segment Secondary signal segment Pin Backplane receptacle S1 SIGNAL GROUND S2 TP+ RP+ S3 TP- RP- S4 SIGNAL GROUND S5 RP- TP- S6 RP+ TP+ S7 SIGNAL GROUND S8 SIGNAL GROUND S9 TS+ RS+ S10 TS- RS- S11 SIGNAL GROUND S12 RS- TS- S13 RS+ TS+ S14 Power segment 218 Appendix A Connector pins Plug and cable receptacles SIGNAL GROUND P1 V33c P2 V33c P3 V33c precharge c P4 GROUND P5 GROUND P6 GROUND P7 V5c precharge c P8 V5c P9
Workstation VGA Pin Signal Pin Signal Pin Signal 1 Red Analog 6 GND 11 Monitor ID 2 Green Analog 7 GND 12 DDC Serial Data 3 Blue Analog 8 GND 13 Horizontal Sync 4 Monitor ID 9 +5 VDC 14 Vertical Sync 5 GND 10 GND 15 DDC Serial Clock DVI-I cable Pin ENWW Signal Pin Signal 1 T.M.D.S DATA 2- 16 HOT PLUG DETECT 2 T.M.D.S DATA 2+ 17 T.M.D.S DATA 0- 3 T.M.D.S DATA 2/4 SHIELD 18 T.M.D.S DATA 0+ 4 T.M.D.S DATA 4- 19 T.M.D.S DATA 0/5 SHIELD 5 T.M.D.
Display port Pin Signal Pin Signal 1 ML_Lane 0(p) 11 GND 2 GND 12 ML_Lane 3(n) 3 ML_Lane 0(n) 13 GND 4 ML_Lane 1(p) 14 GND 5 GND 15 AUX CH(p) 6 ML_Lane 1(n) 16 GND 7 ML_Lane 2(p) 17 AUX CH(n) 8 GND 18 Hot Plug Detect 9 ML_Lane 2(n) 19 DP_PWR Return 10 ML_Lane 3(p) 20 DP_PWR Main power cable, P1 Pin Signal Pin Signal Pin Signal 1 +5V 7 +12 V_D 13 V12_B 2 GND 8 PS_ON_L 14 V12_S 3 GND 9 PSU_ID 15 V12_S 4 GND 10 +5V 16 PWROK 5 GND 11
Memory power cable, P2 Pin Color Signal Pin Color Signal 1 BLK GND 6 BLK/YEL V12-M0 2 BLK GND 7 BLK/YEL V12-M0 3 BLU/PUR +5V Standby mem. 8 BLK/PUR +5V Standby mem.
Graphics aux. power cables, P10, P11 4 1 6 3 Pin Signal P10 Signal P11 Signal P10 Signal P11 850W 850W 1110W 1110W 1 V12-G V12-G V12-G1 V12-G2 BLK/YEL 2 V12-G V12-G V12-G1 V12-G2 BLK/YEL 3 V12-G V12-G V12-G1 V12-G2 BLK/YEL 4 GND GND GND GND BLK 5 GND GND GND GND BLK 6 GND GND GND GND BLK DASH/I-USB2, P26 Pin Signal 1 +5V 2 +5V 3 USB8 - 4 USB7 - CAUTION: Possible equipment damage.
Workstation CPU fans, P70, P71 Workstation front system fan 1, P93 Workstation front system fan 2, P94 Workstation rear system fans, P8 ENWW Pin Signal 1 GND 2 +12V 3 Tach1 4 PWM 5 Tach2 Pin Signal 1 Ground 2 +12V 3 Tach 4 CMD Pin Signal 1 GND 2 +12V 3 TACH1 4 PWM1 5 TACH2 6 PWM2 Pin Signal 1 GND 2 +12V 3 Tach1 4 PWM1 5 Tach2 6 PWM2 223
Workstation FDD 224 Appendix A Connector pins Pin Signal Pin Signal 1 Ground 18 FLP_DIR# 2 FLP_LOWDEN# 19 Ground 3 Key (no pin) 20 FLP_STEP# 4 FLP_WDO 21 Ground 5 Key (no pin) 22 FLP_STEP# 6 Unused 23 Ground 7 Ground 24 FLP_WRTEN# 8 FLP_INDEX# 25 Ground 9 Ground 26 FLP_TRACK# 10 FLP_MOTOR# 27 Ground 11 Ground 28 FLP_WP# 12 Unused 29 Ground 13 Ground 30 FLP_RD_D# 14 FLP_SEL_A# 31 Ground 15 Ground 32 FLP_HD_SEL# 16 Unused 33 Ground 17 Grou
B System board designators This appendix describes the system board designators for this workstation.
Designator Silk screen Component P28 FRNT AUD Front panel audio header P29 P29 HDD LED Hard drive LED connector P53 P53 Serial port connector P60-P63 P60-P63 SATA Connectors SATA0-SATA3 P66-P67 P66-P67 SATA Connectors SATA4-SATA5 P70 P70 CPU0 FAN Primary CPU fan header P71 P71 CPU1 FAN Secondary CPU fan header P80-P87 P80-P87 SAS/SATA connectors SAS0-SAS7 P91 P91 MEM FANS Memory fans connector P93 P93 FRNT FAN1 Front fan header P94 P94 FRNT FAN2 Front fan header XBT XBT
C Routine Care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the workstation before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ● Follow the safety precautions presented (Service considerations on page 64) before cleaning the workstation.
D Locating HP resources This section provides information on the following HP resources for your workstation: Topics Product information on page 230 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels ● Linux Product support on page 231 ● Additional information ● Technical support ● Business Support Center ● IT Resource Center ● HP Service Center ● HP Business and IT Services ● Warranty information Product do
Product information Table D-1 Product information Topic Location HP Cool Tools Most HP Microsoft Windows workstations are preloaded with additional software that is not automatically installed during first boot. Additionally, a number of valuable tools on your workstation are preinstalled that may enhance system performance.
Product support Table D-2 Product support Topic Additional information Location For online access to technical support information and tools, visit http://www.hp.com/go/workstationsupport. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services.
Product documentation Table D-3 Product documentation Topic Location HP user documentation, white papers, and third-party documentation For the latest online documentation, visit http://www.hp.com/support/workstation_manuals. These include this User Guide and the Maintenance and Service Guide.
Product diagnostics Table D-4 Product diagnostics Topic Documentation and Diagnostics CD contents ENWW Location The Documentation and Diagnostics CD includes: ● Warranty Booklet ● User Guide ● Maintenance and Service Guide (Web only link) ● Safety and Comfort Guide ● Safety & Regulatory Information Guide ● User task-specific instructions Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site.
Product updates Table D-5 Product updates Topic Software, BIOS, and driver updates Location Verify that you have the latest drivers for your system by visiting http://www.hp.com/go/workstationsupport. To locate the current workstation BIOS on your Microsoft Windows workstation, select Start>Help and Support>Pick a Task>Use Tools to view...>Tools>My Computer Information>View general system information.... Operating system For information on operating systems supported on HP workstations, visit http://www.
Index A Appendices Connector pins iii System board designators iii B BIOS Determining version vi Updating vi BIOS ROM vi C Clearing and resetting CMOS xi Computer Setup (F10) Utility Menu description vi Configuring RAID devices SAS RAID xi SATA RAID xi Connector pins Audio line-in 217 Audio line-out 217 CPU fans 223 CPU power 221 DASH/I-USB2 222 Display port 220 DVI-I 219 Ethernet 215 FDD 224 Front fan 1 223 Front fan 2 223 Graphics aux.
Installing a second front system fan ix Memory ix Memory fans ix Optical bay filler tray viii Optical disk drive ix PCI card x PCIe card x Power connections viii Power supply viii power switch cable assembly viii Predisassembly viii right side panel viii Self-repair viii Service considerations vii side access panel sensor viii Slot identification ix Slot load optical disk drive ix Speaker viii System board x System fans ix RestorePlus! vi Restoring the operating system Restore methods vi Windows Vista vi Wi
