OFFICEJET PRO 8500A User Guide A910
HP Officejet Pro 8500A (A910) e-All-in-One series User Guide
Copyright information © 2010 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HewlettPackard, except as allowed under copyright laws.
Contents 1 Get started Accessibility ............................................................................................................................10 Eco-Tips .................................................................................................................................11 Understand the printer parts ...................................................................................................11 Front view ................................................................
Print brochures .......................................................................................................................34 Print brochures (Windows) ...............................................................................................34 Print brochures (Mac OS X) ..............................................................................................35 Print on envelopes ...........................................................................................................
Contents 6 Fax Send a fax ..............................................................................................................................57 Send a standard fax ..........................................................................................................57 Send a standard fax from the computer ............................................................................58 Send a fax manually from a phone .............................................................................
7 Web HP Apps .................................................................................................................................81 Marketsplash by HP ................................................................................................................ 82 8 Work with ink cartridges Information on ink cartridges and the printheads ....................................................................83 Check the estimated ink levels ..................................................
Contents Solve copy problems ............................................................................................................109 No copy came out ...........................................................................................................109 Copies are blank .............................................................................................................110 Documents are missing or faded ..................................................................................
Solve printer management problems ....................................................................................143 Embedded Web server cannot be opened .....................................................................144 Troubleshoot installation issues ............................................................................................145 Hardware installation suggestions ..................................................................................
Contents Regulatory information ..........................................................................................................167 FCC statement ................................................................................................................ 168 Notice to users in Korea .................................................................................................168 VCCI (Class B) compliance statement for users in Japan ..............................................
C Additional fax setup Set up faxing (parallel phone systems) .................................................................................190 Select the correct fax setup for your home or office ........................................................191 Case A: Separate fax line (no voice calls received) ........................................................193 Case B: Set up the printer with DSL ...............................................................................
Contents Embedded Web server .........................................................................................................225 About cookies .................................................................................................................226 To open the embedded Web server ...............................................................................226 Index...........................................................................................................................
1 Get started This guide provides details about how to use the printer and how to resolve problems.
For accessibility information for Mac OS X, visit the Apple Web site at www.apple.com/ accessibility. Eco-Tips HP is committed to helping customers reduce their environmental footprint. HP has provided these Eco-Tips to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this printer, please visit the HP Eco Solutions Web site for more information on HP's environmental initiatives. www.hp.
Chapter 1 1 Automatic document feeder (ADF) 2 Scanner glass 3 Control panel (differs based on the printer model that you have) 4 Control-panel display (differs based on the printer model that you have) 5 Output tray 6 Output tray extension 7 Width guides 8 Tray 1 9 Tray 2 (available with some models) 10 Front universal serial bus (USB) port (PictBridge-enabled) 11 Memory card slots 12 Document feeder tray 13 Width guides Printing supplies area 5 3 4 2 1 12 1 Ink cartridge doo
Back view 1 5 2 3 4 1 Power input 2 Ethernet network port 3 Rear universal serial bus (USB) port 4 Fax ports (1-LINE and 2-EXT) 5 Automatic two-sided printing accessory (duplexer) Use the printer control panel This section contains the following topics: • • • Overview of buttons and lights Control-panel display icons Change printer settings Overview of buttons and lights The following diagrams and related tables provide a quick reference to the printer control panel features for each printer m
Chapter 1 HP Officejet Pro 8500A (A910a-f) 1 2 3 4 9 8 7 6 5 Label Name and Description 1 Home button: Press this button to return to the home screen from any other screen. 2 Control-panel display: Touch the screen to select menu options. For information about the icons that appear on the display, see Control-panel display icons. 3 Help button: Opens the Help menu. 4 Keypad: Use the keypad to enter numbers and text. 5 Wireless button: The button is lit when the 802.
HP OfficeJet Pro 8500A (A910g-z) 1 2 3 4 8 7 6 5 Label Name and Description 1 Wireless icon: The button is lit when the 802.11 wireless feature is on. Touch this button to view or print the Wireless Summary or to access Setup options and the Network Menu. 2 Home: Press this to return to the home screen from any other screen. 3 Control-panel display: Touch the screen to select menu options. For information about the icons that appear on the display, see Control-panel display icons.
Chapter 1 Control-panel display icons Icon Purpose Shows that a wired network connection exists. Shows that a wireless network connection exists. The signal strength is indicated by the number of curved lines. This is for infrastructure mode. For more information, see Set up the printer for wireless communication. Shows that ePrint is turned on. For more information, see HP ePrint. Displays screen where you can make copies or select other options.
(continued) Icon Purpose Displays a screen where you can use HP Apps. For more information, see HP Apps Displays the Photo screen for selecting options. Displays the Setup screen for generating reports, changing fax and other maintenance settings, and accessing the Help screen. The topic that you select from the Help screen opens a help window on your computer screen. Displays the Network screen for selecting options.
Chapter 1 Change printer settings Use the control panel to change the printer’s mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, the HP Utility (Mac OS X), or the EWS. For more information about these tools, see Printer management tools.
The model number is printed on a label located inside the printer, near the ink cartridges area. Select print media The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at www.hp.com for more information about HP media. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
Chapter 1 (continued) smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents. HP Premium Presentation Paper HP Professional Paper These papers are heavy two-sided matte papers perfect for presentation, proposals, reports and newsletters. They are heavyweight for an impressive look and feel. HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive.
HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share. To order HP papers and other supplies, go to www.hp.
Chapter 1 To load an original on the scanner glass Use these steps to load an original on the scanner glass. 1. Lift the scanner lid. 2. Load your original print-side down. TIP: For more help on loading an original, refer to the engraved guides along the edge of the glass. 3. Close the lid. Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size document by placing it in the automatic document feeder tray.
document feeder until you hear a tone or see a message on the display indicating that the loaded pages were detected. TIP: For more help on loading originals in the automatic document feeder, refer to the diagram engraved in the document feeder tray. 2. Slide the width guides inward until they stop at the left and right edges of the media. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer.
Chapter 1 3. Insert the media print-side down along the right of the main tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 5. Lower the output tray. 6. Pull out the tray extender. Load envelopes To load envelopes Use these instructions to load an envelope 1.
3. Load envelopes according to the graphic. Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 5. Lower the output tray. 6. Pull out the tray extender. Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper. 1. Lift the output tray. 2. Slide the paper width guide out as far as possible.
Chapter 1 5. Lower the output tray. 6. Pull out the tray extender. Load transparencies To load transparencies 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: If you are loading larger sized media, pull the input tray to extend it. 3. Insert the transparencies, rough-side or print-side down, along the right of the main tray.
1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: If you are loading larger sized media, pull the input tray to extend it. 3. Insert the media print-side down along the right of the main tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 5.
Chapter 1 To connect a storage device 1. If you are connecting a digital camera, change the USB mode of the camera to storage mode, and then connect one end of the USB cable to the camera. NOTE: Different cameras use different terms to describe the storage mode. For instance, some cameras have a digital camera setting and a disk drive setting. In this instance, the disk drive setting is the storage mode setting. If storage mode does not work on your camera, you might need to upgrade the camera firmware.
Install the duplexer You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see Print on both sides (duplexing). To install the duplexer Ÿ Slide the duplexer into the printer until the unit locks into place. Do not press the buttons on either side of the duplexer when installing the unit; use them only for removing the unit from the printer. Install Tray 2 NOTE: This feature is available with some models of the printer.
Chapter 1 Turn on accessories in the printer driver • • To turn on accessories on Windows computers To turn on accessories on Macintosh computers To turn on accessories on Windows computers 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. Right-click the printer icon, and then click Properties. 3. Select the Device Settings tab.
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass. CAUTION: Do not spray the glass cleaner directly on the glass.
Chapter 1 cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) and separator pad (3). 2 3 1 1 Automatic document feeder cover 2 Rollers 3 Separator pad 3.
2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see Select print media.
Chapter 2 NOTE: You can print from anywhere by using HP's ePrint feature. For more information, see HP ePrint. Follow the instructions for your operating system. • • Print documents (Windows) Print documents (Mac OS X) Print documents (Windows) 1. 2. 3. 4. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the button that opens the Properties dialog box.
1. 2. 3. 4. 5. 6. 7. 8. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.
Chapter 2 4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. On the Layout tab, change the orientation to Landscape. 6. Click Paper/Quality, and then select the appropriate envelope type from the Paper Size drop-down list. TIP: You can change more options for the print job by using the features available on the other tabs in the dialog box. 7.
Print photos on photo paper (Mac OS X) 1. 2. 3. 4. Load paper in the tray. For more information, see Load media. From the File menu in your software application, click Print. Make sure the printer you want to use is selected.
Chapter 2 1. Insert your memory card into the appropriate slot on the printer. The Photo screen appears on the control panel display. 2. Touch View & Print. The photos are displayed. 3. Do one of the following. a. Touch Select All. b. Touch Settings to make changes to layout, paper type, or date stamp, and then select Done. c. Touch Print. The preview screen appears. You have options on this screen to adjust the settings or add more photos. Touch the right and left arrows to preview all photos. d.
Print on special and custom-size paper If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom-size paper. Use only custom-size paper that is supported by the printer. For more information, see Media specifications.
Chapter 2 NOTE: Before printing a borderless document, open the file in a software application and assign the image size. Make sure the size corresponds to the media size on which you are printing the image. NOTE: Not all applications support borderless printing. Follow the instructions for your operating system. • • Print borderless documents (Windows) Print borderless documents (Mac OS X) Print borderless documents (Windows) 1. 2. 3. 4. 5. 6. 7. 8. Load paper in the tray.
HP ePrint With HP ePrint, you can print from email connected mobile phones, netbooks, or other mobile devices—anywhere, anytime. Using your mobile device service and the printer’s Web Services, you can print documents to a printer that could be sitting next to you or sitting thousands of miles away.
Chapter 2 1. Load the appropriate media. For more information, see Guidelines for printing on both sides of a page and Load media. 2. Make sure the duplexer is installed correctly. For more information, see Install the duplexer. 3. Verify that you are using the correct printer and page size in the Page Setup. 4. On the File menu, click Print. 5. Select the option to print on both sides. 6. Change any other settings, and then click Print.
3 Scan You can use the printer’s control panel to scan documents, photos, and other originals and send them to a variety of destinations, such as a folder on a computer. You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN-compliant or WIA-compliant programs. When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit.
Chapter 3 3. Touch Document Type to select the type of document you want to save. Make changes to scan options, if needed. 4. Touch Start Scan. To scan an original from HP printer software 1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2.
For more information, see Embedded Web server. To scan using Webscan 1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. Open the embedded Web server. For more information, see Embedded Web server. 3. Click the Scan tab, click Webscan in the left pane, change any settings, and then click Start Scan.
4 HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work. These digital solutions include the following: • • HP DIrect Digital Filing (including Scan to Network Folder and Scan to E-mail) HP Digital Fax (including Fax to Network Folder and Fax to E-mail) NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to Network Folder.
Requirements Before you set up the digital solutions, make sure you have the following: For all HP Digital Solutions • A network connection The printer can be connected either through a wireless connection or using an Ethernet cable. NOTE: If the printer is connected using a USB cable, you scan documents to a computer or attach scans to an e-mail message using the HP software. For more information, see Scan an original. You can receive faxes to your computer using Fax to PC or Fax to Mac.
Chapter 4 For Scan to E-mail, Fax to E-mail Note: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to Network Folder. To find your model number, see Finding the printer model number.
Set Up Scan to Network Folder You can configure up to 10 destination folders for each printer. NOTE: To use Scan to Network Folder, you must have created and configured the folder you are using on a computer connected to the network. You cannot create a folder from the printer's control panel. Also, make sure the folder preferences are set to provide read and write access.
Chapter 4 3. Click New, and then follow the onscreen instructions. NOTE: You can customize the scan settings for each destination folder. 4. After you have entered the required information about the network folder, click Save and Test to make sure the link to the network folder is working correctly. The entry is added to the Network Folder list. Set Up Scan to E-mail You can use the printer to scan documents and send them to one or more e-mail addresses as attachments—without additional scanning software.
NOTE: After you set the Outgoing E-mail Profile, you can use the printer’s embedded Web server (EWS) to add more Outgoing E-mail Profiles, add e-mail addresses to the E-mail Address Book, and configure other e-mail options. To open the EWS automatically, make sure the Launch embedded Web server when finished checkbox is selected on the last screen of the Scan to E-mail Wizard. When you click Finish, the EWS is displayed in your computer’s default Web browser.
Chapter 4 Step 3: Configure other e-mail options To configure other e-mail options (such as configuring default SUBJECT and body text that is included in all e-mail messages sent from the printer, as well as scan settings used when sending e-mail from the printer), complete the following steps: 1. Open the embedded Web server (EWS). For more information, see Embedded Web server. 2. On the Scan tab, click E-mail Options. 3. Change any settings, and then click Apply.
Embedded Web server (EWS) 1. On the Home tab, click Fax to E-mail/Network Folder in the Setup box. 2. Follow the onscreen instructions. 3. After you have entered the required information, click Save and Test to make sure the link to the network folder is working correctly. Use the HP Digital Solutions To use the HP Digital Solutions available with the printer, follow the appropriate instructions. Use HP Scan to Network Folder 1.
Chapter 4 Use HP Digital Fax After you set up HP Digital Fax, any black-and-white faxes that you receive print, by default, and then are saved to the designated destination—either the network folder or email address that you have specified: • • If you are using Fax to Network Folder, this process happens in the background. HP Digital Fax does not notify you when faxes are saved to the network folder.
5 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can reduce the number of fax pages stored in memory. This section contains the following topics: • • Copy documents Change copy settings Copy documents You can make quality copies from the printer control panel. To copy documents 1.
Chapter 5 You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1. Touch Copy. 2. Select the copy function settings you want to change. 3. Touch Start Black or Start Color. To save the current settings as defaults for future jobs 1. Touch Copy. 2. Make any changes to the copy function settings, and then touch Settings. 3. Touch down arrow , and then select Set As New Defaults . 4.
6 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing.
Chapter 6 TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing. To send a standard fax from the printer control panel 1. Load your original print-side down in the right-front corner of the glass or in the ADF.
Mac OS X 1. Open the document on your computer that you want to fax. 2. From the File menu in your software application, click Print. 3. Select the printer that has “(Fax)” in the name. 4. Select Fax Recipients from the pop-up menu below the Orientation setting. NOTE: If you cannot find the pop-up menu, try clicking the blue disclosure triangle next to the Printer selection. 5. Enter the fax number and other information in the boxes provided, and then click Add to Recipients. 6.
Chapter 6 4. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 5. When you are ready to send the fax, touch Start Black or Start Color. NOTE: If prompted, select Send Fax.
unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass. NOTE: You can only send a black-and-white fax from memory. To send a fax from memory 1. Load your originals. For additional information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2.
Chapter 6 To cancel a scheduled fax 1. Touch the Send Fax Later message on the display. – OR – Touch Fax, and then select Fax Options or Fax Settings. 2. Touch Cancel Scheduled Fax . Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. To send a fax to multiple recipients using group speed dial 1. Load your originals.
Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.
Chapter 6 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. Touch Fax, and then select Start Black or Start Color. b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.
Reprint received faxes from memory If you set the Backup fax mode to On, the received faxes are stored in memory, whether the printer has an error condition or not. NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.
Chapter 6 HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes. To forward faxes from the printer control panel 1. TouchSetup. 2. Touch Fax Settings or Fax Setup, and then select Advanced Fax Setup. 3. Touch Fax Forwarding. 4. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.
To set automatic reduction from the printer control panel 1. Touch right arrow , and then select Setup. 2. Touch Fax Setup, and then select Advanced Fax Setup. 3. Touch Automatic Reduction, and then select On or Off. Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not print faxes received from those numbers.
Chapter 6 Remove numbers from the junk fax list If you no longer want to block a fax number, you can remove a number from your junk fax list. To remove numbers from the list of junk fax numbers 1. Touch right arrow , and then select Setup. 2. Touch Fax Setup, and then select Basic Fax Setup. 3. Touch down arrow , and then select Junk Fax Blocker or Junk Fax Blocker Setup. 4. Touch Remove Numbers. 5. Touch the number you want to remove, and then select OK.
Fax to PC and Fax to Mac requirements • The administrator computer, the computer that activated the Fax to PC or Fax to Mac feature, must be on at all times. Only one computer can act as the Fax to PC or Fax to Mac administrator computer. • The destination folder's computer or server must be on at all times. The destination computer must also be awake, faxes will not be saved if the computer is asleep or in hibernate mode. • Paper must be loaded in the input tray.
Chapter 6 To modify settings from the HP software (Windows) 1. Open the HP printer software. For more information, see HP printer software (Windows). 2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard. 3. Follow the onscreen instructions. To modify settings from the HP software (Mac OS X) 1. Open the HP Utility. For more information, see HP Utility (Mac OS X). 2. Click the Application icon on the toolbar. 3.
To change speed-dial entries 1. On the printer’s control panel, touch right arrow , and then touch Setup. 2. Touch Fax Setup, and then select Speed Dial Setup. 3. Touch Add/Edit Speed Dial, and then touch the speed-dial entry you want to change. 4. If you want to change the fax number, type the new number, and then touch Next. NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 5.
Chapter 6 Delete speed-dial entries To delete speed-dial entries or group speed-dial entries, complete the following steps: 1. On the printer’s control panel, touchright arrow , and then touch Setup. 2. Touch Fax Setup, and then select Speed Dial Setup. 3. Touch Delete Speed Dial, touch the entry you want to delete, and then touch Yes to confirm. NOTE: Deleting a group speed-dial entry does not delete the individual speed-dial entries.
4. Enter your personal or company name, and then touch Done. 5. Enter your fax number, and then touch Done. Set the answer mode (Auto answer) The answer mode determines whether the printer answers incoming calls. • • Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer answers all incoming calls and faxes. Turn off the Auto Answer setting if you want to receive faxes manually.
Chapter 6 If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specified ring pattern, it answers the call and receives the fax. TIP: You can also use the Ring Pattern Detection feature in the printer’s control panel to set distinctive ring.
3. Touch down arrow , and then select Tone or Pulse Dialing. 4. Touch to select Tone Dialing or Pulse Dialing. Set the redial options If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the settings for the busyredial and no-answer-redial options. Use the following procedure to turn the options on or off. • • Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal.
Chapter 6 Set the fax sound volume Use this procedure to increase or decrease the volume of the fax sounds. To set the fax sound volume 1. Touch right arrow , and then select Setup. 2. Touch Fax Setup, and then select Basic Fax Setup. 3. Touch Fax Sound Volume. 4. Touch to select Soft, Loud, or Off.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. (For more information about changing the fax speed, see Set the fax speed. For more information about using ECM, see Send a fax in Error Correction Mode.
Chapter 6 NOTE: You can include an image of the first page of the fax on the Fax Sent Confirmation report if you select On (Fax Send) or On (Send and Receive), and if you scan the fax to send from memory or use the Scan and Fax option. To enable fax confirmation 1. Touch right arrow , and then select Setup. 2. Touch Fax Setup, and then select Fax Reports. 3. Touch Fax Confirmation. 4. Touch to select one of the following options.
Print and view the fax log You can print a log of faxes that have been received and sent by the printer. To print the fax log from the printer control panel 1. Touch right arrow , and then select Setup. 2. Touch Fax Setup, touch down arrow , and then select Fax Reports. 3. Touch Fax Log. Clear the fax log Use the following steps to clear the fax log. NOTE: Clearing the fax log also deletes all faxes stored in memory. To clear the fax log 1. Touch right arrow , and then select Setup. 2.
Chapter 6 To view the Call History 1. Touch right arrow , and then select Fax. 2. Touch (Call History).
7 Web The printer offers innovative, Web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. In addition, you can use a Web service (Marketsplash by HP) to create and print professional-quality marketing materials. NOTE: To use these Web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection).
Chapter 7 Marketsplash by HP Grow your business using online HP tools and services to create and print professional marketing materials. With Marketsplash, you can do the following: • • • Quickly and easily create amazing, professional-quality brochures, flyers, business cards, and more. Choose from thousands of customizable templates created by award-winning business graphic designers. A variety of print options allow you to get exactly what you need, when you need it.
8 Work with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead.
Chapter 8 Related topics • Check the estimated ink levels • To clean the printheads Check the estimated ink levels You can check the estimated ink levels from the printer software or the embedded Web server. For information about using these tools, see Printer management tools. You can also print the Printer Status page to view this information (see Understand the Self Test Diagnostic Page). NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
To replace the ink cartridges Use these steps to replace the ink cartridges. 1. Gently pull open the ink cartridge cover. 2. Remove the ink cartridge that requires replacement by grasping it and pulling it firmly toward you. 3. Remove the new ink cartridge from its package. 4. Align the cartridge with its color-coded slot and insert the cartridge into the slot. Press down firmly on the cartridge to ensure proper contact. 5. Close the ink cartridge cover.
Chapter 8 Store printing supplies This section covers the following topics: • • Store ink cartridges Store printheads Store ink cartridges Ink cartridges can be left in the printer for extended periods of time. If you remove the ink cartridges, place them in an airtight container, such as a resealable plastic bag. Store printheads Printheads can be left in the printer for extended periods of time. However, to assure optimal printhead health, be sure to turn the printer off correctly.
9 Solve a problem The information in Solve a problem suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Chapter 9 Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, select your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • • • • Access online support pages. Send HP an email message for answers to your questions. Connect with an HP technician by using online chat.
• • Messages that appear when the situation occurs Answers to these questions: ƕ Has this situation happened before? ƕ Can you re-create it? ƕ Did you add any new hardware or software to your computer at about the time that this situation began? ƕ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).
Chapter 9 For the most current list of telephone support numbers, see www.hp.com/support. www.hp.
After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. General troubleshooting tips and resources NOTE: Many of the following steps require HP software.
Chapter 9 The printer shuts down unexpectedly Check the power and power connections Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications. Alignment fails If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.
Printer takes a long time to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the printer. For more information, see System requirements. Check the HP software settings Print speed is slower when you select high print-quality settings. To increase the print speed, select different print settings in the printer driver. For more information, see Print.
Chapter 9 Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
• • • • • • • • • • Ink is not filling the text or graphics completely Output is faded or dull colored Colors are printing as black and white Wrong colors are printing Printout shows bleeding colors The printout has a horizontal band of distortion near the bottom of a borderless print Colors do not line up correctly Text or graphics are streaked Something on the page is missing or incorrect Printhead maintenance General print quality troubleshooting Check the printheads and ink cartridges Print the print
Chapter 9 Cancel the print job and wait for the printer to return to the ready state. If the printer does not return to the ready state, cancel all jobs in the printer driver, power cycle the printer, and then print the document. Check the cable connections If the printer and computer are connected with a USB cable, the problem may be due to a poor cable connection. Make sure the cable connections at both ends are secure.
Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Printhead maintenance. Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is good for printing drafts. To get better results, select Normal or Best. For more information, see Print.
Chapter 9 Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Printhead maintenance. The printout has a horizontal band of distortion near the bottom of a borderless print Check the paper type HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper you are printing on is flat.
Text or graphics are streaked Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Printhead maintenance. Something on the page is missing or incorrect Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Printhead maintenance.
Chapter 9 To check printhead health Use one of the following means to check the printhead health. If any printhead has a Replace status, then perform one or more of the maintenance functions, or clean or replace the printhead. • • • Self Test Diagnostic Report: Print the self test diagnostic report on a clean sheet of white paper, and check the printhead health section. For more information, see Understand the Self Test Diagnostic Page. Embedded Web server: Open the embedded Web server.
1 2 3 4 1 Printer Information: Shows printer information (such as the printer model number, serial number, and firmware version number), the number of pages printed from the trays and duplexer, the ink level information, and the printhead health status. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays.
Chapter 9 Diagnostic page are not straight and connected, you can start the alignment process manually. For more information, see Understand the Self Test Diagnostic Page. NOTE: Before aligning the printheads, make sure you load plain paper. For more information, see Load media. • • • • Control panel: Touch right arrow , touch Setup, touch Tools, and then select Align Printer.
• • HP Software (Windows): Open the HP software that was included with the printer. Click the Device Services tab, and then click Clean Printheads and follow the onscreen instructions. HP Utility (Mac OS X): Click the HP Utility icon in the Dock, and then click Clean Printheads. To clean the printhead contacts manually After the printheads are installed, you might get a control-panel message telling you the printer cannot print.
Chapter 9 4. Lift the handle of the printhead (which corresponds to the control-panel message) and use it to pull the printhead out of its slot. 5. Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. CAUTION: Do not use water. 6. Wipe the electrical contacts on the printhead but do not touch the nozzles. NOTE: The electrical contacts are small copper-color squares, grouped on one face of the printhead.
8. Clean the electrical contacts in the printhead slot inside the printer with a clean, dry, soft and lint-free cloth. 9. Plug in the power cord and turn on the printer. The control panel should indicate that the printhead is missing. 10. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead latch). Press down firmly on the printhead to ensure proper contact. 11. Where necessary, repeat the steps for the remaining printheads. 12.
Chapter 9 3. Lift the printhead latch. 4. Lift the handle of a printhead and use it to pull the printhead out of its slot.
5. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging. 6. Remove the new printhead from its package, and then remove its orange protective caps. CAUTION: Do not shake printheads after the caps are removed. 7. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead latch). Press down firmly on the printhead to ensure proper contact. 8.
Chapter 9 Solve paper-feed problems Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used. For more information, see Media specifications. Media is not picked up from a tray • Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading.
Multiple pages are being picked up • Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure the tray is not overloaded with paper. • When using thin special media, make sure that the tray is completely loaded.
Chapter 9 Copies are blank • • • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Media specifications for more information. Check the settings The contrast setting might be set too light. On the printer control panel, touch Copy, touch Lighter Darker, and then use the arrows to create darker copies.
Copy quality is poor • • • Take steps to improve the copy quality ƕ Use quality originals. ƕ Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images. See Media specifications for more information. ƕ Use or make a carrier sheet to protect your originals. Check the printer ƕ The scanner lid might not be closed correctly. ƕ The scanner glass or lid backing might need cleaning. See Maintain the printer for more information.
Chapter 9 • • Large, black typefaces look splotchy (not smooth) The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change copy settings. Horizontal grainy or white bands in light-gray to medium-gray areas The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed.
Scan takes too long • • Check the settings ƕ If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly. ƕ If you acquire an image through TWAIN, you can change the settings so that the original scans in black and white. See the onscreen Help for the TWAIN program for information.
Chapter 9 ƕ ƕ The accuracy of the OCR program depends on the image quality, text size, and structure of the original and the quality of the scan itself. Make sure that your original has good image quality. Colored backgrounds can cause images in the foreground to blend too much. Try adjusting the settings before you scan the original, or try enhancing the image after you scan the original.
The image quality is better when printed The image that appears on the screen is not always an accurate representation of the quality of the scan. ƕ Try adjusting your computer monitor settings to use more colors (or levels of gray). On Windows computers, you typically make this adjustment by opening Display on the Windows control panel. ƕ Try adjusting the resolution and color settings.
Chapter 9 • • • Black dots or streaks ƕ Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass; the scanner glass might be dirty or scratched; or the lid backing might be dirty. Try cleaning the scanner glass and lid backing. See Maintain the printer for more information. If cleaning does not correct the problem, the scanner glass or lid backing might need to be replaced. ƕ The defects might be on the original and are not a result of the scanning process.
• • • • The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed The "Fax Line Condition" test failed The "Fax Hardware Test" failed Solution: • Turn the printer off by using the Power button located on the printer control panel and then unplug the power cord from the back of the printer. After a few seconds, plug the power cord in again, and then turn the power on. Run the test again.
Chapter 9 • • • • Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. For more information on setting up the printer for faxing, see Additional fax setup. If you are using a phone splitter, this can cause faxing problems.
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the printer is ready for faxing. 3. Try to send or receive a test fax. • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again.
Chapter 9 • • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
continues to fail, contact your telephone company and have them check the phone line. The "Fax Line Condition" test failed Solution: • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
Chapter 9 that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. Solution: Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the hook.
connected to the port labeled 1-LINE on the back of the printer and the other end to your telephone wall jack, as shown in the illustration. 1 2 • • • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port If the phone cord that came with the printer is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories.
Chapter 9 • • • Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
• Make sure the telephone you use to initiate the fax call is connected directly to the printer. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the printer, as shown in the illustration.
Chapter 9 • • If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer from receiving fax calls.
• • If the printer shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception.
Chapter 9 Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. • Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct.
The computer cannot receive faxes (Fax to PC and Fax to Mac) Cause: Solution: times. The computer selected to receive faxes is turned off. Make sure the computer selected to receive faxes is switched on at all Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off. Solution: If the computer receiving faxes is different from the one used for setup, both computers should be switched on at all times.
Chapter 9 Solve problems using HP Web sites If you are having problems using HP Web sites from your computer, check the following: • • • Make sure the computer that you are using is connected to the network. Make sure the Web browser meets the minimum system requirements. For more information, see HP Web site specifications. If your Web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your Web browser.
The server name cannot be found or resolved Connection to the server might fail if the server name provided during setup cannot be resolved to a specific IP address. • • Try to use the IP address of the server. When using DNS, be sure to do the following: ƕ Try to use fully qualified DNS names. ƕ Make sure the DNS server is set up correctly on the printer. TIP: If you have recently changed the DNS settings, turn off and then turn on the printer.
Chapter 9 The filename prefix has not been set up correctly Make sure the folder name and filename uses only the letters or characters supported by the operating system. For more information, see the documentation available with the operating system. Unable to scan to e-mail NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to Network Folder. To find your model number, see Finding the printer model number.
NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to Network Folder. To find your model number, see Finding the printer model number. The computer where the network folder is located is turned off If you are using Fax to Network Folder, make sure the computer selected to receive faxes is switched on at all times and connected to the network.
Chapter 9 To enable the correct time to be reported on faxes during Daylight Savings Time, use the EWS to manually change the time zone used by the printer to one that reflects the correct time: ƕ Open a supported Web browser (such as Microsoft Internet Explorer, Opera, Mozilla Firefox, or Safari) on your computer. ƕ Type the IP address that has been assigned to printer. For example, if you are using an IPv4 network environment and the IP address is 123.123.123.
ƕ • Inspect the ends of the memory device for dirt or material that closes a hole or spoils a metal contact. Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol. ƕ Make sure that the memory device is working correctly by testing it with other devices. Check the memory device slot ƕ Make sure that the memory device is fully inserted into the correct slot. For more information, see Insert a memory device.
Chapter 9 Network port created does not match printer IP address (Windows) If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: 1. Print the printer’s network configuration page 2. Click Start, point to Settings, and then click Printers or Printers and Faxes. - or Click Start, click Control Panel, and then double-click Printers. 3. Right-click the printer icon, click Properties, and then click the Ports tab. 4.
Step 3 - Run the Wireless Network Test For wireless networking issues, run the Wireless Network Test. To print a Wireless Network Test page, touch right arrow , touch Network, touch Wireless, and then select Wireless Network Test. If a problem is detected, the printed test report includes recommendations that might help solve the problem.
Chapter 9 To check a wireless connection 1. Make sure that your computer's wireless has been turned on. (For more information, see the documentation that came with your computer.) 2. If you are not using a unique network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours. The following steps can help you determine if your computer is connected to your network. Windows a.
A: Make sure the printer is on the network 1. If the printer supports Ethernet networking and is connected to an Ethernet network, make sure an Ethernet cable is not plugged into the back of the printer. If an Ethernet cable is plugged into the back, then wireless connectivity is disabled. 2. If the printer is connected to a wireless network, print the printer's Wireless Configuration page. For more information, see Understand the network configuration page.
Chapter 9 If you are able to access the EWS and use your printer with the firewall turned off, you need to reconfigure your firewall settings to allow the computer and printer to communicate with each other over the network. For more information, see Configure your firewall to work with printers. If you are able to access the EWS, but are still unable to use the printer even with the firewall turned off, try enabling the firewall software to recognize the printer.
printing or connecting to the printer, make sure the correct version of the printer driver is set as the default. 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. Determine if the version of the printer driver in the Printers or Printers and Faxes folder is connected wirelessly: a. Right-click the printer icon, and then click Properties, Document Defaults, or Printing Preferences. b.
Chapter 9 access to the network. If the WAP filters MAC addresses, then the printer’s MAC address must be added to the WAP’s list of accepted MAC addresses. • • Print the network configuration page. For more information, see Understand the network configuration page. Open the WAP’s configuration utility, and add the printer’s hardware address to the list of accepted MAC addresses.
NOTE: Refer to your firewall documentation on how to configure the firewall port settings and how to add HP files to the “trusted“ list. Some firewalls continue to cause interference even after you disable them. If you continue to have problems after configuring the firewall as described above and if you are using a computer running Windows, you might need to uninstall the firewall software in order to use the printer over the network.
Chapter 9 NOTE: To use the embedded EWS, the printer must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded Web server if the printer is connected to a computer with a USB cable. Embedded Web server cannot be opened Check your network setup • Make sure you are not using a phone cord or a crossover cable to connect the printer to the network. • Make sure the network cable is securely connected to the printer.
Troubleshoot installation issues If the following topics do not help, see HP support for information about HP support. • • • Hardware installation suggestions HP software installation suggestions Solve network problems Hardware installation suggestions Check the printer • Make sure that all packing tape and material have been removed from outside and inside the printer. • Make sure that the printer is loaded with paper.
Chapter 9 Verify installation preliminaries • Make sure to use the installation CD that contains the correct HP software for your operating system. • Before installing HP software, make sure that all other programs are closed. • If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter. • If the computer cannot recognize the installation CD in the CD-ROM drive, inspect the installation CD for damage.
To reset the printer's network settings 1. Touch right arrow , touch Network, touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored. 2. Touch right arrow , touch Reports, and then select Print Network Configuration Page to print the network configuration page and verify that the network settings have been reset.
Chapter 9 1. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplexer), and the number of pages printed from the trays and accessories. 2. Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as gauges) and the part numbers and expiration dates of the ink cartridges.
to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. 1 2 3 4 5 1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded Web server. 2. 802.3 Wired: Shows information about the active wired network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the printer. 3. 802.
Chapter 9 • • • Bonjour: Bonjour services (which use mDNS, or Multicast Domain Name System) are typically used on small networks for IP address and name resolution (through UDP port 5353), where a conventional DNS server is not used. SLP: Service Location Protocol (SLP) is an Internet standard network protocol that provides a framework to allow networking applications to discover the existence, location, and configuration of networked services in enterprise networks.
Clear paper jams If the paper was loaded in the input tray, you might need to clear the paper jam from the duplexer. Paper can also jam in the automatic document feeder. Several common actions can cause paper to jam the automatic document feeder: • • • Placing too much paper in the document feeder tray. For information on the maximum number of sheets allowed in the automatic document feeder, see Media specifications. Using paper that is too thick or too thin for the printer.
Chapter 9 c. If the jam is not there, push the latch on the top of the duplexer and lower its cover. If the jam is inside, carefully remove it. Close the cover. d. Reinsert the duplexer into the printer. 3. Open the top cover and remove any debris. 4. If you have not found the jam and have Tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following: a. Ensure the printer is turned off and disconnect the power cord. b. Lift the printer off Tray 2. c.
To clear a paper jam in the automatic document feeder 1. Lift the cover of the automatic document feeder. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 3. Close the cover of the automatic document feeder.
A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: 154 • Hewlett-Packard limited warranty statement • Ink cartridge warranty information Technical information
Hewlett-Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Appendix A Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Printer specifications This section contains the following topics: Physical specifications • • Product features and capacities • Processor and memory specifications • System requirements • Network protocol specifications • Embedded Web server specifications • Media specifications • Print specifications • Copy specifications • Fax specifications • Scan specifications • HP Web site specifications • Environmental specifications • Electrical specifications • Acoustic emission specific
Appendix A (continued) Feature Capacity Printheads Two printheads (one black and yellow, and one magenta and cyan) Supply yields Visit www.hp.com/go/learnaboutsupplies/ for more information on estimated ink cartridge yields. Printer languages HP PCL 3 Font support US fonts: CG Times, CG Times Italic, Universe, Universe Italic, Courier, Courier Italic, Letter Gothic, Letter Gothic Italic.
Network protocol specifications Network operating system compatibility • Windows XP (32-bit) (Professional and Home Editions), Windows Vista 32-bit and 64-bit (Ultimate Edition, Enterprise Edition and Business Edition), Windows 7 (32-bit and 64-bit) • Windows Small Business Server 2003 32-bit and 64-bit, Windows 2003 Server 32-bit and 64bit, Windows 2003 Server R2 32-bit and 64-bit (Standard Edition, Enterprise Edition) • Windows Small Business Server 2008 64-bit, Windows 2008 Server 32-bit and 64-bit, W
Appendix A Understand specifications for supported media Use the tables to determine the correct media to use with your printer, and to determine what features work with your media. • Understand supported sizes • Understand supported media types and weights Understand supported sizes NOTE: Tray 2 is available with some models. Media size Standard media sizes U.S. Letter (216 x 279 mm; 8.5 x 11 inches) 8.5 x 13 inches (216 x 330 mm)* U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.
(continued) Media size Tray 1 Tray 2 Duplexer ADF C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches) Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches) Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches) Cards Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)* A4 index card (210 x 297 mm; 8.3 x 11.7 inches) Hagaki** (100 x 148 mm; 3.9 x 5.
Appendix A (continued) Media size Tray 1 Tray 2 Duplexer ADF 356 mm long (3 to 8.5 inches wide and 5 to 14 inches long) Custom-sized media (ADF) between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.5 inches wide and 9.5 to 12 inches long) * These sizes can be used for borderless printing. ** The printer is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post.
(continued) Tray Type Weight Capacity Automatic Document Feeder Paper 60 to 75 g/m2 50 sheets (16 to 20 lb bond) Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. 3 3 4 1 2 4 1 2 Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin U.S. Letter 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch (Windows) 0.47 inch (Macintosh and Linux)) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 16.
Appendix A • Several kinds of media require a specific orientation when you print on both sides of a page. These include letterhead, preprinted paper, and paper with watermarks and prepunched holes. When you print from a computer running Windows, the printer prints the first side of the media first. Load the media with the print side facing down. • For auto-duplexing, when printing finishes on one side of the media, the printer holds the media and pauses while the ink dries.
Scan specifications • Integrated OCR software automatically converts scanned text to editable text • Twain-compliant interface • Resolution: 4800 x 4800 ppi optical • Color: 24-bit color, 8-bit grayscale (256 levels of gray) • Maximum scan size from glass: HP Officejet Pro 8500A (A910a-f): 216 x 297 mm (8.5 x 11.7 inches) HP Officejet Pro 8500A (A910g-z): 216 x 356 mm (8.5 x 14 inches) NOTE: To find your model number, see Finding the printer model number.
Appendix A Acoustic emission specifications Print in Draft mode, noise levels per ISO 7779 HP Officejet Pro 8500A (A910a-f) • Sound pressure (bystander position) LpAm 57 (dBA) (mono Draft print) • Sound power LwAd 7.1 (BA) HP Officejet Pro 8500A (A910g-z) • Sound pressure (bystander position) LpAm 56 (dBA) (mono Draft print) • Sound power LwAd 7.
Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Noise emission statement for Germany • LED indicator statement • Gloss of housing of peripheral devices for Germany • Notice to users of the U.S.
Appendix A FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825-1.
Appendix A Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Appendix A Notice to users in the European Economic Area Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks (PSTN) of the European Economic Area (EEA) countries/regions. Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased.
Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation.
Appendix A Notice to users in Taiwan 174 Technical information
European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: · · Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Appendix A Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company Supplier’s Address: 138, Depot Road, #02-01,#04-01 Singapore 109683 DoC#: SNPRC-1001-01-A declares, that the product HP Officejet Pro 8500A e-All-in-One, HP Officejet Pro 8500A Plus e-All-in-One HP Officejet Pro 8500A Premium e-All-in-One Product Name and Model: 1) Regulatory Model Number: Product Options: SNPRC-1001-01 C9101A / Automatic 2-Sided Pri
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
Appendix A 178 English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
Appendix A Third-party licenses HP Officejet Pro 8500A (A910) series third-party licenses LICENSE.aes-pubdom--crypto --------------------/* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen * @author Antoon Bosselaers * @author Paulo Barreto * * This code is hereby placed in the public domain.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. LICENSE.
Appendix A the code are not to be removed. If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1.
modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3.
Appendix A Hudson (tjh@cryptsoft.com). ==================================================================== Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2.
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ==================================================================== This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com). ==================================================================== Copyright 2002 Sun Microsystems, Inc.
Appendix A * LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY * OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF * SUCH DAMAGE. */ LICENSE.unicode--jm_share_folder --------------------/* * Copyright 2001-2004 Unicode, Inc. * * Disclaimer * * This source code is provided as is by Unicode, Inc. No claims are * made as to fitness for any particular purpose. No warranties of any * kind are expressed or implied.
in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. Jean-loup Gailly Mark Adler jloup@gzip.org madler@alumni.caltech.edu The data format used by the zlib library is described by RFCs (Request for Comments) 1950 to 1952 in the files http://www.ietf.
B HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site.
HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
C Additional fax setup After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line.
Countries/regions with a parallel-type phone system (continued) Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
Appendix C • • • 3. Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer.
(continued) Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answering machine Recommended fax setup Voice mail service computer modem (no voice calls received) Case H: Shared voice/fax line with computer modem Case I: Shared voice/fax line with answering machine Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Case A: Separate fax line
Appendix C 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with a separate fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
Appendix C Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 5. Run a fax test. The printer automatically answers incoming calls that have the ring pattern you selected (Distinctive Ring setting) after the number of rings you selected (Rings to Answer setting). The printer begins emitting fax reception tones to the sending fax machine and receives the fax.
Appendix C 3. 4. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.
To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. You might need to connect the supplied phone cord to the adapter provided for your country/ region. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
Appendix C 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem To set up the printer with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 4 1 3 2 5 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter.
Appendix C To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 4 1 2 3 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem 4 Telephone 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2.
Appendix C 6. Now you need to decide how you want the printer to answer calls, automatically or manually: 7. • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider.
Appendix C Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section.
5. Turn on the Auto Answer setting. 6. Set your answering machine to answer after a low number of rings. 7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies by country/region.) 8. Run a fax test. When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones.
Appendix C To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 3 2 1 5 7 4 6 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 1.
5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 6.
Appendix C (continued) 4 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
When the phone rings, your answering machine answers after the number of rings you have set, and then play your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message.
Appendix C • If your computer has two phone ports, set up the printer as follows: Back view of the printer 4 1 2 3 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Parallel splitter 4 Computer with modem 5 Telephone To set up the printer on the same phone line as a computer with two phone ports 1.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Serial-type fax setup For information on setting up the printer for faxing using a serial-type phone system, see the Fax Configuration Web site for your country/region. Austria www.hp.com/at/faxconfig Germany www.hp.com/de/faxconfig Switzerland (French) www.hp.com/ch/fr/faxconfig Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.
Appendix C The printer prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. 214 Make sure the ink cartridges are installed, and that full-size paper is loaded in the input tray before starting the test. 3. From the printer control panel, touch right arrow 4.
D Network setup You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded Web server, a configuration and status tool you access from your Web browser using an existing network connection to the printer. For more information, see Embedded Web server.
Appendix D Set link speed You can change the speed at which data is transmitted over the network. The default is Automatic. 1. Touch right arrow 2. Select Advanced Setup, then select Link Speed. 3. Touch the number next to the link speed that matches your network hardware: • 1. Automatic • 2. 10-Full • 3. 10-Half • 4. 100-Full • 5. 100-Half , and then select Network. View IP settings To view the IP address of the printer: • Print the network configuration page.
Creating and using firewall rules Firewall rules allow you to control IP traffic. Use firewall rules to allow or drop IP traffic based on IP addresses and services. Enter up to ten rules, each rule specifying the host addresses, services, and the action to take for those addresses and services.
Appendix D (continued) Item Limit Note the following: • • • All IP Addresses Results in two (2) address template rules. One for all IPv4 addresses, and another for all IPv6 addresses.
(continued) Item Limit For example, if a user-defined service template consists of 64 services, then it is the only service template you can use. Maximum number of service templates in the policy. 10 Maximum number of user-defined custom service templates. 5 Reset network settings To reset the administrator password and network settings, complete the following steps: 1. Touch right arrow 2. Touch Restore Network Defaults, and then select Yes. , and then select Network.
Appendix D NOTE: To connect to an infrastructure network, you must have a wireless network set up and running. 1. Set up the printer hardware. See the getting started guide or the setup poster that came with your printer. 2. On the printer control panel, touch right arrow 3. Touch Wireless, select Wireless Setup Wizard, and then touch OK. 4. Follow the display instructions to complete the setup. , and then select Network.
WPA2 is the second generation of WPA security; it provides enterprise and consumer Wi-Fi users with a high level of assurance that only authorized users can access their wireless networks. • Data encryption: ƕ Wired Equivalent Privacy (WEP) provides security by encrypting data sent over radio waves from one wireless device to another wireless device. Devices on a WEP-enabled network use WEP keys to encode data. If your network uses WEP, you must know the WEP key(s) it uses.
Appendix D To add hardware addresses to a WAP MAC filtering is a security feature in which a WAP is configured with a list of MAC addresses (also called "hardware addresses") of devices that are allowed to gain access to the network through the WAP. If the WAP does not have the hardware address of a device attempting to access the network, the WAP denies the device access to the network.
your computer. Make sure to remove them correctly using the uninstall utility provided when you installed the HP software. To uninstall from a Windows computer, method 1 1. Disconnect the printer from your computer. Do not connect it to your computer until after you have reinstalled the HP software. 2. On the computer desktop, click Start, select Programs or All Programs, click HP, click the printer name, and then click Uninstall. 3. Follow the onscreen instructions. 4.
Appendix D 224 4. Follow the onscreen instructions. 5. When the HP Uninstaller finishes, restart your computer.
E Printer management tools This section contains the following topics: • HP printer software (Windows) • HP Utility (Mac OS X) • Embedded Web server HP printer software (Windows) The HP software provided with the printer provides maintenance information about the printer. NOTE: The HP printer software can be installed from the HP Software CD if the computer meets the system requirements.
Appendix E This section contains the following topics: • About cookies • To open the embedded Web server About cookies The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language.
F How do I? • Get started • Print • Scan • Copy • Fax • HP Digital Solutions • Work with ink cartridges • Solve a problem How do I? 227
G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a paper jam), the printer saves incoming faxes to memory until the problem is resolved. However, the printer’s memory might fill up with faxes that have not been printed yet or transferred to the computer. To solve this problem, resolve any problems with the printer. For more information, see Solve fax problems.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn the printer off and on. • Solution 2: Install the printheads correctly. • Solution 3: Clean the electrical contacts. • Solution 4: Replace the printhead. Solution 1: Turn the printer off and on. Turn off the printer, and then turn it on again.
Appendix G To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
For instructions on clearing jams, as well as more information about how to avoid jams, see Clear jams. The printer is out of paper The default tray is empty. Load more paper, and then touch OK. For more information, see Load media. Printer Offline The printer is currently offline. While offline, the printer cannot be used. To change the printer's status, complete the following steps. 1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
Appendix G TIP: When completely closed, most doors and covers snap into place. If the problem persists after you’ve securely closed all doors and covers, contact HP support. For more information, see HP support. Previously used ink cartridge installed The ink cartridge identified in the message was previously used in a different printer.
Index Symbols/Numerics (ADF) automatic document feeder clean 31 feeding problems, troubleshoot 31 A accessibility 3, 10 accessories installation 28 self test diagnostic page 148 turn on and off in driver 30 warranty 155 acoustic emissions 166 ADF (automatic document feeder) capacity 22 load originals 22 media sizes supported 160 ADSL, fax setup with parallel phone systems 194 after the support period 91 aligning printheads 101 answer ring pattern change 73 parallel phone systems 196 answering machine fax t
D edit dark images, troubleshoot copies 111 scans 115 Declaration of Conformity (DOC) 176 default settings copy 56 dial tone test, failure 120 dial type, setting 74 dial-up modem shared with fax (parallel phone systems) 199 shared with fax and answering machine (parallel phone sy anstems) 207 shared with fax and voice line (parallel phone systems) 202 shared with fax and voice mail (parallel phone systems) 211 digital cameras connect 38 insert memory cards 27 distinctive ringing change 73 parallel phone s
Index setup types 191 shared phone line setup (parallel phone systems) 197 sound volume 76 specifications 164 speed 75 test failed 116 test setup 213 troubleshoot 116 voice mail, set up (parallel phone systems) 198 wall jack test, failed 117 Fax screen 16 Firewall configure 142 firewall settings 216, 217 firewalls, troubleshoot 92 FoIP 76 fonts supported 158 forwarding faxes 65 G glass, scanner clean 30 load originals 21 locating 11 grainy or white bands on copies, troubleshoot 112 graphics incompletely fi
memory devices troubleshoot 134 missing lines or dots, troubleshoot 99 missing or incorrect information, troubleshoot 93, 99 MMC memory card insert 27 model number 148 modem shared with fax (parallel phone systems) 199 shared with fax and answering machine (parallel phone systems) 207 shared with fax and voice line (parallel phone systems) 202 shared with fax and voice mail (parallel phone systems) 211 monitor dialing 60, 62 multi-feeds, troubleshoot 109 N network port address 136 networks advanced setting
Index printer software (Windows) about 225 opening 225 printhead latch, locating 12 printheads aligning 101 clean 102 clean contacts manually 103 health, check 100 maintaining 99 ordering online 188 replace 105 status 100, 148 supported 158 processor specifications 158 pulse dialing 74 Q quality, troubleshoot copy 111 diagnostic page 100 print 94 scan 114 R radio interference reducing 222 regulatory information 172 radio, turn off 215 rear access panel clear jams 150 illustration 13 receive faxes auto ans
software accessories settings 30 OCR 45 warranty 155 Webscan 44 sound pressure 166 specifications acoustic emissions 166 electrical 165 media 159, 160 network protocols 159 operating environment 165 physical 157 processor and memory 158 storage environment 165 system requirements 158 speed troubleshoot for scanner 113 troubleshoot print 93 speed dial send fax 57 status network configuration page 148 self test diagnostic page 148 status icons 16 storage devices USB flash drives supported 166 storage environm
Index troubleshooting general network troubleshooting 135 hardware installation suggestions 145 HP software installation suggestions 145 installation issues 145 solve network problems 146 wired network 135 wireless problems 136 TWAIN unable to activate source 114 two-sided printing 41 U uninstall HP software Mac OS X 223 Windows 223 USB connection port, locating 11, 13 specifications 157 USB flash drives 166 V vertical stripes on copies, troubleshoot 111 view network settings 215 voice mail set up with fa
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