user manual

Check the printheads

Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any

problem areas, and perform the recommended actions. For more information, see

Printhead maintenance.

Output is faded or dull colored

Check the print mode

The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is

good for printing drafts. To get better results, select Normal or Best. For more

information, see

Print.

Check the paper type setting

When printing on transparencies or other special media, select the corresponding

media type in the printer driver. For more information, see

Print on special and custom-

size paper.

Colors are printing as black and white

Check the print settings

Make sure Print in Grayscale is not selected in the printer driver. Open the HP

software included with the printer, click the Advanced tab, and then select Off from

the Print in Grayscale drop-down menu.

Wrong colors are printing

Check the print settings

Make sure Print in Grayscale is not selected in the printer driver. Open the HP

software included with the printer, click the Advanced tab, and then select Off from

the Print in Grayscale drop-down menu.

Check the printheads

Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any

problem areas, and perform the recommended actions. For more information, see

Printhead maintenance.

Check the print cartridges.

HP cannot guarantee the quality of refilled, remanufactured, or non-HP ink cartridges.

Printout shows bleeding colors

Check the ink cartridges

Make sure you are using genuine HP ink. HP cannot guarantee the quality of refilled,

remanufactured, or non-HP ink cartridges. For ordering information, see

Supplies.

Solve print quality problems