user manual

Solve problems using HP Web sites
If you are having problems using HP Web sites from your computer, check the
following:
• Make sure the computer that you are using is connected to the network.
• Make sure the Web browser meets the minimum system requirements. For more
information, see
HP Web site specifications.
• If your Web browser uses any proxy settings to connect to the Internet, try turning
off these settings. For more information, see the documentation available with your
Web browser.
Solve HP Digital Solutions problems
This section covers the following topics:
•
Solving HP Direct Digital Filing problems
•
Solving HP Digital Fax problems
Solving HP Direct Digital Filing problems
This section covers the following topics:
•
Common problems
•
Unable to scan to network folder
•
Unable to scan to e-mail
•
The sharing dialog box is different after setting up HP Direct Digital Filing (Windows)
Common problems
Scanned images are incorrectly cropped when scanning using Automatic paper
size
Use the correct paper size if available, and only use Automatic when using small
media/photos.
The printer is not set up correctly on the network
Make sure that the printer is set up properly and connected to the network:
• Try printing a document using the printer.
• Check the network settings for the printer and make sure it has a valid IP address.
• PING the printer and make sure that it is responding. For more information, see
the documentation for your operating system.
• If you are connecting the printer using an Ethernet cable, make sure you are not
connecting the printer using a phone cord or a crossover cable to connect the
printer to the network and that the Ethernet cable is securely connected to the
printer. For more information, see
Solve wired (Ethernet) network problems.
• If you are connecting the printer using a wireless connection, make sure the
wireless network is functioning properly. For more information, see
Solve wireless
problems.
Chapter 9
130 Solve a problem