user manual
Table Of Contents
- Contents
- Welcome
- Basics
- Just Type
- Work with applications
- Open applications
- Resize panels/display or hide levels in an app
- Use the menus
- Enter and save information
- Use the onscreen keyboard
- Enter uppercase letters
- Enter symbols and alternate characters
- Enter passwords
- Symbols and accented characters
- Enter information in a field
- Work with the Text Assist feature
- Customize Text Assist settings
- Add your own words and shortcuts
- Cut, copy, and paste information
- Select items in a list
- Save information
- Close an application or application screen
- Delete an application
- Manage applications in Card view
- Customize the app display in the Launcher and Quick Launch
- Manage online accounts
- View and work with notifications
- Create and work with favorites
- Copy files and sync your personal data
- Email, text, multimedia, and instant messaging
- Email
- How do I send and receive email on my device?
- Merged inboxes in Email
- Set up email
- Set up email: Microsoft Exchange and Lotus Notes
- Set up email when automatic setup fails
- Enter advanced account settings
- Turn new email notifications on/off
- Change account login settings
- Rename an account
- Delete an email account
- Work with panels in Email
- Create and send an email message
- Add attachments to a message
- Save a message as a draft
- Receive and read email messages
- Print an email
- Open email attachments
- Save attachments
- Save an inline image
- Add a contact from an email message
- View and edit a contact from an email message
- Search for an email message
- Reply to a message
- Forward a message
- Show or hide message recipients
- Copy messages
- Move a message to another folder
- Mark a message as read or unread
- Mark all messages in a folder as read
- Flag or unflag a message
- Delete a message
- Add a signature to outgoing messages
- Show or hide folders in the Accounts List panel
- Add an email folder as a favorite
- Set email preferences
- Reply to meeting invitations
- Send email messages from within another application
- Messaging: All messages in one application
- What kinds of messages can I send and receive?
- Work with conversations
- Switch between Conversations, Buddies, and Favorites lists
- Switch between messaging accounts in a conversation
- Search for conversations or buddies
- Add a favorite
- Use emoticons in a message
- Forward a message
- Copy messages
- Customize messaging notifications
- Resend a failed message
- Delete a message
- Delete a conversation
- Messaging: Instant messaging
- Set up an instant messaging (IM) account
- Create a Skype account in Messaging
- Sign in to an IM account
- Sign out of an IM account
- Send and receive IM messages
- Add a buddy
- Receive a buddy request
- Block a message sender
- Delete a buddy
- Change your online status
- Change your custom message
- Change your IM account username and password
- Delete an IM account
- Messaging: Text messaging
- Email
- Photos, videos, and music
- Photos & Videos
- Use Photos & Videos for the first time
- Work with panels in Photos & Videos
- Look at pictures
- Watch a video
- Use video playback controls
- Organize your pictures and videos into albums
- Create an album
- Copy pictures or videos to an album
- Look at pictures in a slideshow
- Print pictures
- Add a comment to a picture or video in an online account
- Set up an online pictures or videos account on your device
- Delete an online pictures or videos account
- Delete pictures or videos
- HP Movie Store
- YouTube
- Music
- Get music onto your device
- Show/hide the Library or Playlist lists
- Listen to music
- Use music playback controls
- Create a playlist
- Add music to a playlist
- Sort all songs or a playlist
- Edit a playlist name
- Delete songs from a playlist
- Search Songs, Artists, Albums, Genres, or playlists
- Delete a playlist
- Delete a song from your device
- Use HP Play to sync music from your computer to your device
- Install HP Play
- Set up HP Play to sync with your device
- Manually sync music from HP Play to your device
- Photos & Videos
- Web
- Web
- Go to a website
- Search the web
- Navigate a web page
- Open another browser
- Print a web page
- Use Flash content
- Add a web page to the Launcher
- Create a bookmark
- Open a bookmarked page
- Edit or delete a bookmark
- Return to previously viewed web pages
- Use links on a web page
- Work with images on a web page
- Download files from the web
- Add a web search engine
- Customize web browser settings
- Maps
- Web
- Contacts, Calendar, and other personal information
- Contacts
- How do I add names and other info into Contacts?
- Linked contacts
- Use Contacts for the first time
- Set up an online account in Contacts
- Create a Skype account in Contacts
- Create a contact
- Find a contact
- View, edit, or delete contact information
- Add or change a contact photo
- Create a favorite
- Remove a contact from favorites
- Call or chat with a Skype contact
- Link a contact
- Unlink a contact
- Get in touch with a contact
- Delete a contact
- Customize Contacts
- Manually synchronize Contacts with your online accounts
- Delete an online account from Contacts
- Receive vCards
- Calendar
- How do I get events into Calendar?
- Layered calendars
- Use Calendar for the first time
- Set up an online account in Calendar
- Create an event
- Enter the event location
- Invite others to an event
- Contact meeting invitees
- Schedule a repeating event
- Add an alarm to an event
- Customize event notification sounds
- Add a note to an event
- Create an all-day (untimed) event
- Change the Calendar display
- Move around in Calendar
- Quickly glimpse your schedule
- Delete an event
- Respond to an event reminder
- View meeting participants
- Customize Calendar
- Manually synchronize Calendar with your online accounts
- Delete an online account from Calendar
- Memos
- Facebook Tablet
- Contacts
- Documents and eBooks
- Quickoffice
- Set up Quickoffice to access files from an online account
- Open a file
- Change the display size
- Send a file as an attachment to an email message
- Print a Word document or PowerPoint presentation
- Scroll rows or columns in a spreadsheet
- Switch among sheets in a spreadsheet
- Resize rows and columns in a spreadsheet
- Switch among slides in a PowerPoint® slideshow
- Edit or delete an online account in Quickoffice
- Adobe Reader
- Amazon Kindle
- Quickoffice
- Phone & Video Calls
- How can I make and receive calls with my HP TouchPad?
- Use Skype voice and video calling
- What kinds of calls can I make and receive with Skype?
- Create a Skype account in Phone & Video Calls
- Sign in to a Skype account in Phone & Video Calls
- Make a Skype-to-Skype video or audio call
- Use Skype to dial a phone number
- Answer a Skype call
- Silence the ringer on an incoming Skype call
- Ignore an incoming Skype call
- Manage a Skype-to-Skype video call
- Manage a Skype-to-Skype voice call
- Use another application while on a Skype call
- Make a second Skype voice call
- Answer a second Skype voice call (call waiting)
- Switch between two Skype voice calls
- Make a conference call from multiple Skype voice calls
- End a Skype call
- Set Skype calling preferences
- Edit or delete a Skype account
- Use your HP TouchPad with a connected HP webOS smartphone
- Connect your device to a webOS smartphone in the Phone & Video Calls application
- Dial by contact name using Just Type
- Dial using the onscreen dial pad
- Dial a favorite
- Dial by contact name in the Phone & Video Calls application
- Redial the last number dialed
- Dial from another application
- Answer an incoming call through a connected smartphone
- Silence the ringer on an incoming call through a connected smartphone
- Ignore a call through a connected smartphone
- Manage a call through a connected smartphone
- Use another application while on a call through a connected smartphone
- End a call through a connected smartphone
- Listen to voicemail messages
- View your call history
- Work with favorites
- Save a phone number to Contacts
- Use a phone headset
- Customize Phone & Video Calls settings
- HP webOS App Catalog and Software Manager
- Browse applications in HP webOS App Catalog
- Download a free application
- Buy an application
- Reinstall a deleted application
- Set up a billing account
- Set billing account preferences
- Update or delete a billing account
- Manage applications with Software Manager
- Update a downloaded application from a notification
- Manually check for application updates
- Preferences
- Backup
- Date & Time
- Device Info
- View system information
- Rename your device
- Restart your device
- Erase data and reset your device
- About the full erase options
- Run Automated Diagnostics
- Run Interactive Diagnostics
- Run a custom application
- Change default applications
- Use Certificate Manager
- Install a certificate from USB drive storage
- Install a certificate from an email attachment
- View certificate details
- Delete a certificate
- Exhibition
- Regional Settings
- Screen & Lock
- Sounds & Ringtones
- Wireless connections
- Wi-Fi
- What is a Wi-Fi connection?
- Are there different kinds of Wi-Fi networks?
- Turn Wi-Fi on/off
- Connect to a new open network
- Connect to a new secure network
- Connect to a previously used network
- Connect to a captive portal
- Disconnect from a network
- Put Wi-Fi to sleep when the screen is off
- Customize connection settings
- Print Manager
- VPN
- Location Services
- Bluetooth® wireless technology
- Touch to Share
- Wi-Fi
- Troubleshooting
- 5Ts: Ways to get your HP TouchPad working again
- HP webOS Account
- Creating your HP webOS Account: Is your device ready for setup?
- Creating your HP webOS Account: Are you trying to use an account from another webOS device?
- Creating your HP webOS Account: Are you having trouble creating a new account?
- Creating your HP webOS Account: Unable to complete? Try this
- Having trouble logging in to your HP webOS Account?
- Battery
- Screen and performance
- Synchronization
- I don’t want to sync calendar or contact information with my online account—just email
- I want to sync with Outlook or Palm Desktop by ACCESS software on my computer
- I have an Exchange account at work, but my data is not being downloaded to my device
- I entered the settings to sync with Exchange, but I can’t synchronize with my company’s Exchange server
- A notification tells me that ActiveSync encountered a problem on the server
- A notification tells me that there is not enough free memory to synchronize
- A notification tells me that the server could not be reached
- A notification tells me that ActiveSync encountered a problem with [item type] [item name]
- Messaging
- Wi-Fi
- Web
- Calendar and Contacts
- I haven’t entered any contacts or calendar events on my device, but when I open those apps, I see entries
- My personal and work contact and calendar information is getting merged into a single view—I’d rather keep them separate
- Some of my contact information is missing
- My contact data is in the wrong field
- I have duplicate contacts
- I started entering a contact’s name in Card view or the Launcher, but I’m not seeing the person in the results
- I can’t synchronize Calendar events
- Some of my calendar information is missing
- My calendar data is in the wrong field
- I have duplicate calendar events
- Calendar notifications are not working
- Photos & Videos, and Music
- Print Manager
- HP webOS App Catalog
- Using your HP TouchPad with an HP webOS smartphone
- Transferring information to and from your computer
- When I connect my device to my computer, I don’t get the prompt to put the device in USB Drive mode
- I copied files from my computer, but I can’t see or play them on my device
- When I open the folder representing my device on my computer, I see subfolders. Do I need to move my files into these folders?
- I want to transfer files from my device to my computer, but the screen is cracked or doesn’t respond to taps, so I can’t access USB Drive mode
- Backing up and restoring data
- System Updates
- Hands-free devices
- Making room on your device
- Terms
- Online accounts available for webOS devices
- Specifications
- Important safety and legal information
- Use Adobe search
188 Chapter 15 : Troubleshooting
Beta apps. Beta apps are prerelease versions of applications that are in
the final stages of development. Beta apps are usually delivered to the
device via links and are downloaded and installed using App Catalog on
the device. The app details page for a beta app appears with a green
background and displays a banner that says BETA APP. Beta apps cannot
be found in App Catalog; they may, however, appear in Software
Manager after they are installed.
Homebrew or preware. Homebrew or preware applications are
applications that are developed outside the webOS developer network.
HP cannot assist with finding, purchasing, downloading, installing,
updating, or removing these applications. See I want to install an app on
my device from a source other than HP webOS App Catalog for more
information about homebrew apps.
If you can’t find an application using App Catalog, try the following
steps.
• Make sure your device is connected to a Wi-Fi network (see Icons in the
title bar).
• Close HP App Catalog, reopen HP App Catalog, and then try the
search again.
• On a computer, go to precentral.net. On precentral.net, do the
following:
• Click the apps link at the top of the page and select App Gallery.
• Under App Catalog Apps, enter the name of the application, and
click Search.
• Under Web Dist Apps, enter the app name and click Search.
• Under Beta apps, enter the app name and click Search.
• If you find the app, click the link Download Now - webOS Link
below the application image. When prompted, enter your mobile
phone number. Click Send to my phone. HP sends a text message
to your device with a link to the application in App Catalog. After
the text message arrives, tap the link.
• Go to the app developer’s website and confirm the app name
(including spelling) and that the app is available for webOS.
• If the app is not available for webOS, contact the developer to
find out if a webOS version will be available soon.
• If the app name you used in previous searches was not correct, go
to precentral.net and repeat the steps with the correct name and
spelling. If the app still doesn’t appear, the app is not currently
available for your device through the webOS distribution
channels. There are several reasons why this may occur. For
example, the app may not be compatible with your device model,
the app may not be supported in your region, or the app may be
a homebrew app. .
• Try looking for another app that provides similar features.
I am having trouble purchasing an app
• If you see a charge of exactly $1.00, the $1.00 charge has been
applied by the online retailer as a credit validation charge. This is a
temporary charge that should be removed shortly. If the charge is not
removed after 24 hours, get help by doing the following: Go to
hpwebos.com/support. Select your device and click Support Services.
Select one of the support options.
• If you have been charged multiple times for the same app, you must
provide proof to HP. If the charge is not removed after 24 hours, get
help by doing the following: Go to hpwebos.com/support. Select your
device and click Support Services. Select one of the support options.
• If App Catalog requests that you enter your billing information after you
already entered it, this means that HP reset your account due to billing
address inconsistencies. Re-enter your billing address in App Catalog
(see Update or delete a billing account).
• If you receive an alert that says “Card Validation” (credit card number
and card type do not match), this means that the credit card number is
valid, but does not match the credit card type. Verify and correct your
card information (see Update or delete a billing account).
• If you receive an alert that says “Card Validation” (country and credit
information are set incorrectly), this means that the credit card number
is not valid for the country in which your device was activated. Verify
and correct your credit card information (see Update or delete a billing
account).