HP 400 Workstation Maintenance and Service Guide
Copyright Information Warranty Trademark Credits © Copyright 2009 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
About this guide This guide provides service and maintenance information for the HP topics: 400 Workstation.
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Table of contents 1 Product overview Product features ................................................................................................................................... 1 System board architecture ................................................................................................... 1 Processor technology .......................................................................................... 2 Memory technology ................................................................
Installing and customizing Red Hat-enabled workstations ................................................ 19 Verifying hardware compatibility ....................................................................... 19 Setting up Novell SLED ...................................................................................................................... 19 Updating the workstation ....................................................................................................................
Subscriber's Choice ........................................................................................................... 44 ROM Flash ......................................................................................................................... 45 Remote ROM Flash .......................................................................................... 45 HPQFlash ..........................................................................................................
Cables and connectors ..................................................................................... 63 Hard disk drives ................................................................................................ 64 Lithium coin cell battery ..................................................................................... 64 Customer self-repair ...........................................................................................................................
BIOS errors and warnings ................................................................................. 86 Removing a DIMM ............................................................................................ 87 Installing a DIMM .............................................................................................. 88 Expansion card slot identification ...................................................................................... 90 Slot identification and description .............
Customer Advisories, Customer and Security Bulletins, and Customer Notices ............................................................................................................ 115 Product Change Notifications .......................................................................... 115 Helpful hints ..................................................................................................................... 115 At startup .....................................................................
SAS RAID 1E configuration ............................................................................................. 153 8 Configuring password security and resetting CMOS Preparing to configure passwords .................................................................................................... 155 Resetting the password jumper ........................................................................................................ 156 Clearing and Resetting the CMOS ............................
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1 Product overview This chapter presents an overview of the hardware components of the workstation. It includes these topics: Topics Product features on page 1 Workstation specifications on page 7 Product features The following sections describe the workstation system board architecture and components, and includes these topics: Topics System board architecture on page 1 Workstation components on page 4 System board architecture This section describes the workstation system architecture.
The following figure shows the typical workstation system board block diagram. Figure 1-1 System board block diagram NOTE: The x1, x4, x8, and x16 designators describe the number of electrical PCIe lanes routed to an expansion slot. For example, x16(8) means that the expansion slot is mechanically a x16 length connector, with eight PCIe lanes connected.
Expansion card slots The workstation implements one Intel X58 I/O chip to provide a total of six high-performance graphics and I/O slots. In addition to the two full x16 PCIe Gen2 slots, two additional PCIe x8 (4) slots (x8 mechanically, x4 electrically) provide extra I/O bandwidth for high speed I/O cards. Open ended PCIe x8 connectors allow the user to install x16 physical size cards in the x8 (4) slots. Serial Attached SCSI (SAS) drives are supported via a plug-in card.
Workstation components This section describes workstation components, including front and rear panel components. For complete and current information on supported accessories and components for the workstation, see http://partsurfer.hp.com. Chassis components The following image shows the components of a typical workstation configuration. Drive configurations can vary.
Front panel components The following figure shows the front panel of a typical workstation configuration. Figure 1-3 Front panel Table 1-2 Front panel connectors Item ENWW Symbol Description Item Symbol Description 1 Optical drive manual eject 6 Headphone connector 2 Optical drive eject button 7 Microphone connector 3 Power button 8 1394a connector (optional and plugged unless configured) 4 Hard drive activity light 9 Optical drive activity light 5 USB 2.
Rear panel components The following figure shows the rear panel of a typical workstation configuration. Figure 1-4 Rear panel NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist in connecting peripheral devices.
Workstation specifications This section provides workstation chassis, power supply, and environmental specifications. Physical characteristics The following table lists the workstation physical characteristics. Weight (Typical configuration) 13.5-19.6 kg (29.8-43.2 lb.) Chassis Dimensions Height: 45.0 cm (17.7 in.) Width: 17.0 cm (6.7 in.) Depth: 44.5 cm (17.5 in.) Power supply description The workstation includes a 475-W 85% efficient power supply to provide power for the workstation.
Power supply currents Table 1-5 Maximum current per rail Voltage rail 475W maximum continuous current +12 V-CPU 17.5A +12 V-B 17.5A +12 V-D 18.0A V12N 0.30A +5 V-SB 2.25A 3.3V 15.0A 5.1V 21.0A CAUTION: Do not exceed 475 watts of total continuous output power. Maximum combined power on 3.3V and 5.1V is 110W. Maximum combined current on +12V(CPU,B,D) is 38A.
Power supply specifications Table 1-6 Power supply specifications Item Description Power supply 475W Wide Ranging, Active PFC and 85% efficient Operating voltage range 90 – 269 VAC Rated voltage range 100–240 VAC 118 VAC Rated line frequency 50–60 Hz 400 Hz Operating line frequency range 47–66 Hz 393–407 Hz Rated input current 10A @ 100-127 VAC 10A @ 118 VAC 6A @ 200–240 VAC Heat dissipation Typical 954 Btu/hr = (240.
System fans This workstation includes: ● One rear system fan ● One CPU heatsink fan ● One power supply fan In addition, an optional front system fan is available for special environments, and some graphics cards include onboard fans. Resetting the power supply If an overload triggers the power supply overload protection, power is immediately disconnected. To reset the power supply: 1. Disconnect the power cord from the workstation. 2. Determine what caused the overload and fix the problem.
Environmental specifications The following table lists the environmental specifications of HP Workstations. Table 1-7 HP Workstation environmental specifications Operating: 5 to 35°C (40 to 95°F) Temperature Non-operating: -40 to 60°C (-40 to 140°F) NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 ft.) altitude over 1,524m (5,000 ft.).
ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specifications for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, HewlettPackard Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency.
EUP compliance mode This workstation provides EUP compliance mode capability. When enabled, this feature enables the workstation to shut down to the lowest possible power state by removing all power to the system board. When disabled, the workstation powers down conventionally. When the workstation is shut down in EUP compliance mode, it must be powered up with the workstation power button. Enabling EUP compliance mode To enable EUP compliance mode: 1. Press F10 during start up. 2.
This feature enables the CPU to run at a higher than normal rate. When all CPU cores are not necessary for the workload, inactive cores are turned off and power is diverted to the active cores to increase their performance. Turbo Boost is enabled and disabled in workstation BIOS. For instructions on setting BIOS features, see The Computer Setup (F10) Utility on page 29. HP Cool Tools An HP workstation with Windows XP includes additional software that is not installed when you first start the workstation.
Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines to ensure adequate ventilation: ● Operate the workstation on a sturdy, level surface. ● Place the workstation in an area with adequate ventilation. Provide at least 6 inches of clearance at the front and back of the workstation as shown in the following figure. Your workstation might look different than the one shown.
2 Setting up the operating system This chapter provides setup and update information for the workstation operating system. It includes these topics: Topics Setting up the Microsoft operating system on page 17 Setting up Red Hat Enterprise Linux on page 18 Setting up Novell SLED on page 19 Updating the workstation on page 19 This chapter also includes information on how to determine that you have the latest BIOS, drivers, and software updates installed on the workstation.
Setting up the Microsoft operating system NOTE: If you ordered a downgrade from Windows Vista to Windows XP Professional operating system, your system will be preinstalled with Windows XP Professional operating system. With this configuration, you will receive recovery media for Windows Vista operating system only.
Setting up Red Hat Enterprise Linux HP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and help HP Linux customers customize their system image. The HPIKL contains the HP driver CD and device drivers to successfully setup up the Red Hat Enterprise Linux (RHEL) operating system, The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers.
Installing and customizing Red Hat-enabled workstations Linux-enabled workstations require the HP Installer Kit and the purchase of a Red Hat Enterprise Linux box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat Enterprise Linux box set that have been qualified to work on an HP workstation. To use the drivers in the HP Installer kit for Linux other than RHEL, you must manually extract the drivers from the HP Driver CD and install them.
Determining current BIOS To determine the current BIOS of the workstation during system power up: 1. Wait for F10=setup to appear on the lower right corner of the screen. 2. Press F10 to enter the F10 Setup utility. The F10 Setup utility displays the workstation BIOS version under File > System Information. 3. 20 Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website.
Upgrading BIOS To find and download the latest available BIOS, which includes the latest enhancements: 1. Go to http://www.hp.com/go/workstationsupport. 2. Select Download Drivers and Software from the left menu column under Tasks. 3. Follow the instructions to locate the latest BIOS available for the workstation. 4. If the BIOS on the Web site is the same as the version on your system, no further action is required. 5.
3 Restoring the operating system This chapter describes how to restore the Windows or Linux operating system. It includes these topics: Topics Restore methods on page 22 Ordering backup software on page 23 Restoring Windows Vista on page 23 Restoring Windows XP Professional on page 24 Restoring Novell SLED on page 26 Installing with the HP driver CD on page 18 Restore methods The Windows Business Vista operating system can be reinstalled using the HP RestorePlus! process.
Ordering backup software If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from the HP support center. To obtain the support center telephone number for your region visit http://www.hp.com/ support/contactHP. Restoring Windows Vista This section describes how to restore Windows Vista. Ordering the RestorePlus! media If you ordered restore media with your workstation, the media is included with your workstation components.
Restoring Windows XP Professional This section describes how to restore the Windows XP Professional operating system. NOTE: The workstation must have a CD or DVD writer installed to create the media set. Creating RestorePlus! media The RestorePlus! kit can be created using the files contained on the hard drive. To create the restore media: 1. Boot the workstation. 2. During boot up, an HP Backup and Recovery Manager screen is displayed prompting you to create Recovery CDs or DVDs. Select Now. 3.
Creating HP Backup and Recovery (HPBR) media NOTE: HPBR functionality is used with Windows XP only. For details, refer to the SoftThinks guide on the Documentation and Diagnostics CD included with the workstation. The Initial Recovery Point can be burned to optical media and used to recover a system. This section describes making the media. NOTE: The workstation must have a CD or DVD writer to create the media set. To create HPBR recovery media: 1.
Restoring the operating system CAUTION: Before you restore the operating system, back up your data. When you run RestorePlus! from media, the process deletes all information on the primary hard drive, including all partitions. If you run RestorePlus! from the recovery partition, only the root (C:) partition is affected. Using RestorePlus! To restore with RestorePlus!: 1. Boot the workstation from the RestorePlus! DVD.
NOTE: Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure.
4 System management This section describes the tools and utilities that provide system management for the workstation.
BIOS ROM The BIOS ROM is a collection of machine language applications stored as firmware in ROM. It includes functions such as POST, PCI device initialization, Plug and Play support, power management, and the Computer Setup (F10) Utility. The BIOS ROM is a 1-MB Serial Peripheral Interface (SPI) port. See http://www.hp.com/go/quickspecs to review the latest BIOS ROM specifications.
other nonerror text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to POST Messages Enabled during POST, press any key except F1 through F12. 30 ● Specify an Ownership Tag, which appears when the workstation is powered on or restarted. ● Specify the Asset Tag or property identification number assigned by the company to this workstation. ● Enable power-on password prompts during system restarts (warm-starts) and power on.
Accessing the Computer Setup (F10) Utility To access the Computer Setup (F10) Utility menu: 1. Power on or restart the workstation. 2. When the display is active and F10=Setup appears in the lower right corner of the screen, press F10. If you do not press F10 at the appropriate time, try again. Turn the workstation off, then on, and press F10 again to access the utility. You can also press the Ctrl + Alt + Delete keys before starting if you miss the opportunity to press F10. 3.
The Computer Setup (F10) Utility menu The following table describes the functions available in the Computer Setup (F10) utility menu. NOTE: With new BIOS releases, the following content is subject to change, so the menu might be different than shown.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Storage Option Description Ignore Changes and Exit Exits workstation setup without applying or saving changes. Save Changes and Exit Saves changes to system configuration and exits the workstation setup.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Boot Order Enables you to configure the boot, diskette drive, and hard disk drive orders by physically reordering the menu entries. The following is the default boot order presented in the menu: ● Optical Drive ● Diskette Drive ● USB Device ● Hard Drive ● Embedded Ethernet controller ● Embedded Ethernet controller (ASF) Second embedded LAN. (Not available in some configurations.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Device Security Makes the following devices available or hidden to the workstation: ● Serial Port ● Front USB Ports ● Rear USB Ports ● Internal USB Ports ● System Audio ● IEEE 1394 Controller (Not available on some models.) ● Ethernet Controller ● Ethernet Controller (ASF) (Not available on some models.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description System Security Provides these options: ● Data Execution Prevention—Enables or disables Data Execution Prevention mode in the CPUs. This mode prohibits code from running in pages that were set up as data pages, and prevents attacks such as buffer overflows. Operating system support is required for this feature.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Advanced2 ENWW Option Description Hardware Power Management Enables or disables: ● SATA Power Management ● Intel Turbo Boost Technology ● Enhanced Intel Turbo Boost Technology ● Eup Compliance Mode Thermal Enables you to set the rate of the system fan when the CPU is in idle. Power-On Options Enables you to set the following: ● POST Messages—Enables or disables the splash screen during POST.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Chipset/ Memory Enable/disable these options: Device Options 38 ● PCI SERR# Generation (Enable or Disable)—Controls PCI SERR# generation for ill-behaved PCI add-in cards (that can generate SERR# spuriously). ● PCI VGA Palette Snooping (Enable or Disable)—Controls PCI VGA Palette Snooping for compatibility purposes. ● Memory Mode Interleave—Sets interleave mode for dual socket workstations.
Workstation management This section summarizes capabilities, features, and key components of workstation management, including: Section topics Initial workstation configuration and deployment on page 40 Installing a remote system on page 40 Replicating the setup on page 41 Updating and managing software on page 43 HP Client Manager Software on page 43 Altiris Client Management Solutions on page 43 System Software Manager on page 44 Proactive Change Notification on page 44 Subscriber's Choice on page 44 ROM
Initial workstation configuration and deployment The workstation includes a preinstalled system software image. After a brief software unbundling process, the workstation is ready to use.
Replicating the setup This section provides information about replicating the workstation setup. Copying a setup configuration to a single workstation CAUTION: A setup configuration is model-specific. File system corruption can result if source and target workstations are not the same model. To copy a setup configuration: 1. Select a setup configuration to copy, and then restart the workstation. 2. As soon as the workstation powers on, press and hold F10 until you enter the Computer Setup (F10) Utility.
Copying a setup configuration to multiple workstations CAUTION: A setup configuration is model-specific. If source and target workstations are not the same model, file system corruption can result. For example, do not copy the setup configuration from an HP xw8600 Workstation to an HP 400 Workstation. This method takes longer to prepare the configuration diskette, but copying the configuration to target workstations is fast. A bootable diskette is required for this procedure.
Updating and managing software HP provides several tools for managing and updating software on desktops and workstations: ● HP Client Manager Software ● System Software Manager ● Altiris Client Management Solutions ● Proactive Change Notification ● Subscriber’s Choice HP Client Manager Software The HP Client Manager Software offers these services: ● Detailed views of hardware inventory for asset management ● PC health-check monitoring and diagnostics ● Proactive notification of changes in the
System Software Manager System Software Manager (SSM) is a utility available on Windows workstations that enables you to update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects hardware and software versions and then updates the software from a central repository, known as a file store. Driver versions supported by SSM are noted with a special icon on the software, the driver download Web site, and on the Support Software CD.
ROM Flash HP workstations include a programmable flash ROM. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being inadvertently updated or overwritten. This function is important to ensure the operating integrity of the workstation. To upgrade the ROM, download the latest SoftPaq images from http://www.hp.com/support/ workstation_swdrivers. For maximum ROM protection, establish a setup password. The setup password prevents unauthorized ROM upgrades.
FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure. For example, if a power failure occurs during a ROM upgrade, the Boot Block uses a flash-protected section of the ROM to verify a valid system ROM flash when power is restored to the workstation. If the system ROM is valid, the workstation starts normally.
Workstation security This section provides information about providing system security through asset tracking, password security, hard disk drive locking, and chassis locks. Asset tracking Asset tracking features incorporated into the workstation provide asset tracking data that can be managed using HP Systems Insight Manager (HP SIM), HP CMS, or other systems-management applications.
Table 4-2 Security features overview (continued) Feature Purpose How it is established Setup Password Prevents reconfiguration of the workstation (use of the Setup utility) until the password is entered From the Computer Setup (F10) Utility menu Network Server Mode Provides unique security features for workstations used as servers From the Computer Setup (F10) Utility menu SATA hard disk drive security HP workstations include the HP DriveLock facility for SATA hard disk drives to prevent unauthoriz
DriveLock applications The most practical use of DriveLock is in a corporate environment. The system administrator would be responsible for configuring the hard disk drive, which involves setting the DriveLock master password and a temporary user password. If you forget the user password or if the equipment is passed on to another employee, the master password can be used to reset the user password and regain access to the hard disk drive.
Enabling DriveLock To enable and set the DriveLock user password: 1. Power on or restart the workstation. 2. As soon as the workstation is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. If you do not press F10 at the appropriate time, you must restart the workstation, and then press and hold F10 again to access the utility. If you are using a PS2 keyboard, you might see a keyboard error message. Disregard it. 3.
Password security The power-on password prevents unauthorized use of the workstation by requiring entry of a password to access applications or data when the workstation is powered on or restarted. The setup password specifically prevents unauthorized access to the Computer Setup (F10) Utility and can also be used as an override to the power-on password. When prompted for the power-on password, entering the setup password instead enables access to the workstation.
Establishing a power-on password using workstation setup Establishing a power-on password through the Computer Setup (F10) Utility prevents access to the workstation when power is connected, unless you specify the password. When a power-on password is set, the Computer Setup (F10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.
Entering a setup password If a setup password has been established on the workstation, you will be prompted to enter it each time you run the Computer Setup (F10) Utility. To enter a setup password: 1. Restart the workstation. 2. As soon as the workstation is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
Deleting a power-on or setup password To delete a power-on or setup password: 1. Power on or restart the workstation. 2. Choose from the following: ● To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the workstation is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
Clearing passwords If you forget the password, you cannot access the workstation. For instructions about clearing passwords, see Configuring password security and resetting CMOS on page 154. Chassis security Side access panel sensor (Smart Cover Sensor) (optional) The optional Side access panel sensor is a combination of hardware and software technology that can alert you when the workstation side access panel has been removed (if the sensor has been configured in the Computer Setup (F10) Utility).
Cable lock (optional) To prevent theft, the rear chassis panel of the workstation accommodates a keyed cable lock. This cable lock attaches to the chassis and secures it to the work area. Fault notification and recovery Fault notification and recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime.
Dual-state power button With ACPI enabled, the power button can function as an on/off switch or as a button. This feature does not completely turn off power, but instead causes the workstation to enter a low-power standby state. This enables you to go to standby without closing applications, and to return to the same operational state without any data loss. Changing the power button configuration To change the power button configuration: 1. Select Start, and then select Control Panel>Power Options. 2.
5 Replacing components This chapter presents removal and installation procedures for most internal workstation components.
Warnings and cautions WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, enable the surface to cool before touching. WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of an electrical shock hazard.
Service considerations Review the following sections, which describe service considerations, before removing and replacing system components. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation. Lifting the workstation from the front bezel, or lifting it incorrectly, could cause the workstation to fall, causing possible injury to you and damage to the workstation. To properly and safely lift the workstation, use the handles.
Preventing ESD equipment damage Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories: ● Transport products in static-safe containers such as tubes, bags, or boxes, to avoid hand contact. ● Protect electrostatic parts and assemblies with nonconductive or approved containers or packaging.
Grounding the work area To prevent static damage in the work area: ● Cover the work surface with approved static-dissipative material. Use a wrist strap connected to the work surface, and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic-sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only in static-free work areas.
Tools and software requirements The tools necessary for workstation component removal and installation are: ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Special handling of components The components included in this section require special handling when servicing the workstation. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation.
Hard disk drives Hard disk drives are fragile, precision components. Avoid subjecting them to physical shock and vibration. The following guidelines apply to all drives, including failed drives, replacement drives, and spares. ● Do not remove hard disk drives from the shipping package for storage. Keep hard disk drives in their protective packaging until they are mounted in the workstation. ● Avoid dropping hard disk drives from any height.
Removing and installing components Component locations The following illustration and table identify workstation system board components.
Predisassembly procedures Perform the following steps before servicing a workstation: 1. Review the safety information and precautions in Warnings and cautions on page 59 and the Safety and Regulatory Information for the workstation. 2. Locate and clear a suitable work area. 3. Close all open software applications. 4. Remove all diskettes, CDs, and DVDs from the workstation. 5. Shut down the operating system. 6. Power off the workstation and all peripheral devices connected to it. 7.
Disassembly order For convenience, disassembly procedures should be followed in a particular order. Use the following table to determine the sequence in which to access major workstation components. Table 5-3 Workstation component installation To install/ replace... Remove... Then remove... Then remove...
Figure 5-2 Removing the cable lock 68 Chapter 5 Replacing components ENWW
Side access panel NOTE: Read Warnings and cautions on page 59 before servicing this component. Before accessing the internal components of the workstation, you must remove the side access panel. This section describes how to remove and install the side access panel. Removing the side access panel To remove the side access panel: WARNING! Before removing the workstation side access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet. 1.
Side access panel sensor (optional) NOTE: Read Warnings and cautions on page 59 before servicing this component. The side access panel sensor is a remote solenoid that detects when the side access panel is opened. This section describes how to remove and install the sensor. Removing the side access panel sensor To remove the side access panel sensor: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66). 2.
Side access panel solenoid lock The side access panel solenoid lock provides a method to lock the side access panel by means of a local or remote signal-controlled solenoid. This section describes how to remove and install the side access panel solenoid lock. Removing the side access panel solenoid lock To remove the side access panel solenoid lock: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66). 2.
Bezel NOTE: Read Warnings and cautions on page 59 before servicing this component. This section describes how to remove and install the front chassis bezel. Removing the front bezel To remove the front bezel: 1. Remove the side access panel (see Removing the side access panel on page 69). 2. Lift the release tabs , and then rotate the front bezel off the chassis 2.
4. Remove the fastening screws from the I/O device assembly and remove it from the chassis as shown in the following figure. Figure 5-6 Removing the front panel I/O device assembly 5. Disconnect the front panel I/O device assembly cables from the system board as shown below. Figure 5-7 Disconnecting the front panel I/O cables 6. ENWW Carefully guide the front panel I/O device assembly from the chassis.
Installing the front panel I/O device assembly To instal the front panel I/O device assembly: 1. Guide the front panel I/O device assembly cables through the chassis openings from which they were removed. 2. Place the front panel I/O device assembly in the chassis, and then install the fastening screws in reverse order as they were removed. 3. Connect the front panel I/O audio following diagram.
Power button assembly NOTE: Read Warnings and cautions on page 59 before servicing this component. This section describes how to remove and install the power button assembly. Removing the power button assembly To remove the power button assembly: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66). 2. Remove the side access panel (see Removing the side access panel on page 69). 3. Remove the front bezel (see Removing the front bezel on page 72). 4.
6. Pull the power button assembly 2 from the chassis. Figure 5-10 Removing the power button assembly Installing the power button assembly To replace the power button assembly, reverse the previous steps.
Optical disk drive NOTE: Read Warnings and cautions on page 59 before servicing this component. This section describes how to remove and install an optical disk drive. Removing an optical disk drive from the optical bay 1. Disconnect power from the workstation (see Predisassembly procedures on page 66). 2. Remove the side access panel (see Removing the side access panel on page 69). 3. Remove the front bezel (see Removing the front bezel on page 72). 4. Disconnect the data figure.
5. Lift the green drive-lock release lever in the following figure.
Installing an optical disk drive in the optical bay To install an optical disk drive: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66). 2. Remove the side access panel (see Removing the side access panel on page 69). 3. Remove the front bezel (see Removing the front bezel on page 72). 4. Lift the green release lever and slide the optical disk drive into the bay until it is stopped by the release latch as shown in the figure below.
6. Connect the optical disk drive data cable to the appropriate SATA port on the system board as shown in the following figure.
Workstation speaker NOTE: Read Warnings and cautions on page 59 before servicing this component. This section describes how to remove and install the workstation speaker. Removing the workstation speaker To remove the workstation speaker: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66). 2. Remove the side access panel (see Removing the side access panel on page 69). 3. Remove the front bezel (see Removing the front bezel on page 72). 4.
Power supply NOTE: Read Warnings and cautions on page 59 before servicing this component. This section describes how to remove and install a power supply. Removing the power supply To remove the power supply: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66). 2. Remove the side access panel (see Removing the side access panel on page 69). 3. Remove the four screws from the rear of the chassis 4.
Power connections NOTE: Read Warnings and cautions on page 59 before servicing this component. For help with identifying power cables, see the following figure and table. Ensure that all cables are routed or tied so they cannot interfere with the processor heatsink fans.
Rear system fan assembly NOTE: Read Warnings and cautions on page 59 before servicing this component. This section describes how to remove and install the rear system fan assembly. Removing the rear system fan assembly To remove the rear system fan assembly: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66). 2. Remove the side access panel (see Removing the side access panel on page 69). 3. Disconnect the rear system fan assembly cable figure.
Memory NOTE: Read Warnings and cautions on page 59 before servicing this component. This section presents memory module (DIMM) configuration information and removal/installation procedures. DIMM installation guidelines ● Install only HP-approved DDR3 DIMMs CAUTION: HP only ships DIMMs that are electrically and thermally compatible with this workstation. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by HP.
BIOS errors and warnings The BIOS generates warnings/errors on invalid memory configurations: 86 ● If the BIOS can find a valid memory configuration by disabling plugged-in memory, it does so and reports a warning during POST. the workstation can still be started. The warning will indicate the location of the failed DIMM on the system board or memory riser.
Removing a DIMM To remove a DIMM: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66). 2. Remove the side access panel (see Removing the side access panel on page 69). CAUTION: To ensure that DIMMs are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet. If you do not unplug the power cord before installing memory, the modules might be damaged and the workstation will not recognize the memory changes. 3.
Installing a DIMM To install the DIMM: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66). 2. Remove the side access panel (see Removing the side access panel on page 69). 3. Push gently outward on the DIMM socket levers as shown in the following figure.
4. Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket as shown in the following figure. CAUTION: DIMMs and their sockets are keyed for proper installation. To prevent socket or DIMM damage, align these guides properly when installing DIMMs. Figure 5-22 Seating the DIMM 5. ENWW Secure the socket levers 2.
Expansion card slot identification NOTE: Read Warnings and cautions on page 59 before servicing this component. This section identifies and describes workstation expansion card slots, and presents card configuration information. Slot identification and description The following figure identifies workstation expansion card slots. Figure 5-23 Identifying expansion card slots The following table describes the workstation PCIe card slots.
Card configuration restrictions for power supplies CAUTION: To prevent damage, the overall power consumption of the workstation (including I/O cards, CPU, and memory) must not exceed the maximum rating of the workstation power supply. For power supply information, see Power supply specificationson page 9. The maximum graphics configuration with an 475W power supply can include two 75-watt cards (one in slot two, one in slot four), or one 150-watt card in slot two or slot four.
Choosing an expansion card slot Whenever possible, use the following tips to help you select the proper slot for an expansion card: 92 ● Insert the primary graphics card in a PCIe x16 slot intended for graphics. ● Insert a second graphics card in a second PCIe x16 slot intended for a secondary graphics card. ● Install full-length cards in slots that support full-length cards.
Expansion card NOTE: Read Warnings and cautions on page 59 before servicing this component. PCIe I/O slots can support other PCIe cards with less bus bandwidth than what is physically defined for the slot. Expansion card slot description NOTE: The x1, x4, x8, and x16 designators describe the number of signals that an expansion card, or an expansion card slot, can accommodate.
3. Remove the expansion card support (if installed) by removing the two screws and lifting up on the support. Figure 5-24 Removing expansion card support 4. Remove all cables connected to the expansion card. 5. Push down on the expansion card retention clamp levers on the inside of the chassis to open the retention clamp as shown below. Figure 5-25 Removing the expansion card Release the expansion card slot latch 2, and then carefully lift the card from the chassis 6. .
Installing an expansion card Visit http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each graphics card includes, and graphics card power requirements. To install an expansion card: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66). 2. Remove the side access panel (see Removing the side access panel on page 69). 3.
Battery NOTE: Read Warnings and cautions on page 59 before servicing this component. This section describes how to remove and install the battery. The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of about three years. WARNING! This workstation includes a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly.
Hard disk drive NOTE: Read Warnings and cautions on page 59 before servicing this component. This section provides information to successfully remove and install a hard disk drive. Removing the hard disk drive To remove a hard disk drive: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66). 2. Remove the side access panel (see Removing the side access panel on page 69). 3. Disconnect the power and data cables from the drive. 4.
● With additional HDDs installed, the workstation boot sequence can be modified so that the workstation boots from one of the additional drives. Boot sequence is specified using the Computer Setup (F10) Utility. ● With additional HDDs installed, you have hard disk space for additional programs, data files, and backup. The HDD bays are not labeled on the chassis.
4. If installing a SAS drive, attach a SAS-to-SATA cable adapter to the connector on the SAS hard drive as shown in the following figure. NOTE: SAS Drives require a separate SAS Controller plug-in card. Figure 5-29 Attaching the cable adapter 5. Push the hard disk drive into the selected bay until it snaps into place figure. as shown in the following Figure 5-30 Installing the HDD drive 6. Attach a power cable 2 to the drive, and attach a data cable to the hard disk drive.
7. Replace all components that were removed in preparation for component installation.
CPU heatsink NOTE: Read Warnings and cautions on page 59 before servicing this component. This section describes how to remove and install a CPU heatsink. Removing the CPU heatsink To remove a heatsink: 1. Power down the workstation (see Predisassembly procedures on page 66). 2. Disconnect power from the workstation (see Predisassembly procedures on page 66). 3. Remove the side access panel (see Removing the side access panel on page 69). 4.
5. Disconnect the CPU heatsink fan cable from the system board as shown in the following figure. Figure 5-32 Disconnecting the heatsink fan cable 6. Before lifting the heatsink, gently twist the heatsink to break the thermal compound between the CPU and the heatsink. 7. Lift the CPU heatsink out of the chassis 2. 8. Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the heatsink, allowing the alcohol on the CPU and CPU heatsink to dry completely.
6. Tighten all screws partially so the CPU heatsink remains level. 7. Tighten each set of diagonally opposed screws a little at a time to 6 in.-lbs. of torque. 8. Connect the CPU heatsink fan connector to the system board.
CPU NOTE: Read Warnings and cautions on page 59 before servicing this component. This section describes how to remove and install a CPU. Removing a CPU To remove a CPU: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66). 2. Remove the side access panel (see Removing the side access panel on page 69). 3. Remove the CPU heatsink (see Removing the CPU heatsink on page 101). 4. Raise the CPU socket lever and open the cover 2 as shown in the following figure.
Installing a CPU NOTE: HP recommends that you do not swap processors (CPUs) from one system board to another. To install a CPU: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66). 2. Remove the side access panel (see Removing the side access panel on page 69). 3. Remove the CPU heatsink (see Removing the CPU heatsink on page 101). 4. Remove the CPU (see Removing a CPU on page 104). 5. Using extreme care, fully raise the CPU socket lever and cover.
System board NOTE: Read Warnings and cautions on page 59 before servicing this component. This section describes replacing the system board. Removing the system board To remove the system board: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66). 2. Remove the side access panel (see Removing the side access panel on page 69). 3.
Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, see http://www.hp.com/go/recycle.
6 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics: Topics Calling technical support on page 109 Locating ID labels on page 109 Locating warranty information on page 110 Diagnosis guidelines on page 111 Troubleshooting checklist on page 113 HP troubleshooting resources and tools on page 114 Troubleshooting scenarios and solutions on page 116 Self-troubleshooting with HP Vision Field Diagnostics on page 126
Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have the workstation readily accessible. ● Write down the workstation serial numbers, product numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages. ● Note any add-on options. ● Note the operating system. ● Note any third-party hardware or software.
Each HP Workstation has two unique serial number labels label 2 as shown in the figure below. and a Certificate of Authentication (COA) Figure 6-1 Workstation label locations In general, the serial number labels can be found on the top panel or on the side of the workstation and at the rear of the workstation (your workstation may look different). Keep this number available when contacting customer service for assistance. A product number is generally located next to the serial number.
Diagnosis guidelines If you encounter a problem with the workstation, monitor, or software, the following sections provide a list of general suggestions that help you isolate and focus on the problem before taking further action. Diagnosis at startup ENWW ● Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all diskettes, CDs, or USB drive keys from your system before turning it on.
Diagnosis during operation ● Look for blinking LEDs on the front of the workstation. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic LED and audible (beep) codes on page 134 section of this document for information on interpreting diagnostic lights and audible codes. ● Press and hold any key. If the system beeps, then your keyboard is operating correctly. ● Check all cables for loose or incorrect connections.
Troubleshooting checklist Before running diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems. ENWW ● Is the workstation and monitor connected to a working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor on? ● Is the green monitor light illuminated? ● If the monitor is dim, adjust the monitor brightness and contrast controls. ● Press and hold any key.
HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting. HP Help and Support Center The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help and Support Center Help feature. This customized utility allows you to access specific information about your HP Workstation such as configuration information by clicking Start > Help and Support Center.
Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit a support ticket, Active Chat collects information about the computer and pass it to an online support specialist. The collection of information might take up to 30 seconds depending on the computer configuration. When you submit a support ticket, you receive a confirmation message containing your case ID, the support hours for your location, and the estimated time of response.
During operation ● Look for blinking LEDs on the front of the workstation. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic lights and audible (beep) codes section of this document for information on interpreting diagnostic lights and audible codes. ● Press and hold any key. If the system beeps, then your keyboard is operating correctly. ● Check all cables for loose or incorrect connections.
Solving minor problems Table 6-1 Minor problems Problem Cause Possible Solution Workstation appears frozen and does not shut down when the power button is pressed. Software control of the power switch is not functional. 1. Press and hold the power button for at least four seconds until the workstation shuts down. 2. Disconnect the electrical plug from the outlet. 3. Restart the workstation. 1. If possible, use the Windows Task Manager to isolate and terminate the offending process. 2.
Table 6-1 Minor problems (continued) Problem Cause Possible Solution Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2second pause, and then two simultaneous beeps sounded. Processor thermal protection is activated. 1. Verify that the workstation air vents are not blocked. 2. Open the access panel and press the workstation power button. 3. Verify that the system fan is running. 4. Verify that the processor heatsink fan spins.
Solving power supply problems This section presents power supply troubleshooting scenarios. Testing power supply Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: 1. Unplug the AC power. 2. Remove the internal power supply cables from system board (you do not need to remove power supply from chassis). 3.
Table 6-2 Power supply problems (continued) Problem Cause Solution 2. c. Replace the device causing the failure d. Continue adding devices one at a time to verify that all devices are functioning. Verify power supply functionality. a. Disconnect AC power. b. Remove the internal power supply cables from system board (you do not need to remove power supply from chassis). c. Plug in AC power.
Table 6-3 Diskette problems (continued) Problem Cause Solution Cannot format diskette. Invalid media reported. When formatting a disk in MS-DOS, you might need to specify diskette capacity. For example, to format a 1.44-MB diskette, enter the following command at the MS-DOS prompt: FORMAT A: /F:1440 A problem has occurred with a disk transaction. Diskette drive cannot read a diskette. Invalid system disk is displayed.
Table 6-4 Hard drive problems (continued) Problem Cause Solution Drive not found (identified). Improper cable connection On workstations with discreet data and power cables, ensure that the data and power cables are securely connected to the hard drive. (See the Hard drive section of this guide for connection details.) Improperly seated hard drive On systems with blind-mate drive connections, check for connector damage on the drive and in the chassis.
Solving display problems Table 6-5 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not correct. Verify the cable connections from the monitor to the workstation and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on). You might need to refer to the monitor manual for an explanation of LED signals. Screen blanking utility installed or energy saver features enabled.
Table 6-5 Display problems (continued) Problem Cause Solution Blurry video or requested resolution cannot be set. If the graphics controller was upgraded, the correct video drivers might not be loaded. Install the video drivers included in the upgrade kit, or download and install the latest drivers for your graphics card from http://welcome.hp.com/country/us/en/ support.html. Monitor cannot display requested resolution. Change the requested resolution.
Solving audio problems Table 6-6 Audio problems Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume. The external speakers are not turned on. Turn on the external speakers. External speakers plugged into the wrong audio jack. See your sound card documentation for proper speaker connection. Digital CD audio is not enabled.
Solving printer problems Table 6-7 Printer problems Problem Printer does not print. Cause Solution Printer is not turned on and online. Turn the printer on and be sure it is online. The correct printer driver for the application is not installed. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\> [printer port] Replace printer port with the address of the printer used. If the printer works, reload the printer driver.
◦ Launches DST Smart tests for both SATA and SAS drives ◦ Many other tests and diagnostics ● Warranty Code output – A unique warranty code is generated for each failure which can be used to validate diagnostic use for a specific system ● Easy to use - uses similar user interface as previous field diagnostics, HP Insight Diagnostics ● True End2End diagnostics – same diagnostics modules used in factory ● Easy to obtain ◦ Download from Web ◦ USB key bootable or CD bootable ◦ Included with resto
8. After the .iso file is downloaded, use CD-ROM burning software to copy the .iso file to an optical medium or USB flash drive. 9. When the CD or USB flash drive has the utility installed, insert the CD or USB flash drive into the workstation (while it is on). 10. Shut down the operating system and turn off the workstation. 11. Turn on the workstation. The system will boot into HP Vision Field Diagnostics.
The View Levels include: ● Overview — shows high level summary of the system hardware. This is the default view level. ● Summary — gives limited configuration data for each specific Category. ● Advanced — offers more technical and low-level data for the computer-savvy user. The Categories Levels include: ENWW ● All — Shows all Categories. ● Architecture — Shows system architecture information such as high level PCI devices, low level SMBIOS, CMOS and PCI configuration space data.
Test tab The Test tab lists all available diagnostics. The lists have been tailored according to your system configuration. Individual test may be selected or unselected. The following Test Modes exist: ● Quick — This test selection was picked to perform quickly while covering your entire hardware. Test parameters cannot be modified. ● Complete — This test selection offers all available tests and may take a long time to complete. Test parameters cannot be modified.
ENWW 5. Click the Start Test button to start the testing. The Status tab, which allows you to monitor the progress of the tests, is automatically displayed during the testing process. When the tests are complete, the Status tab shows whether the devices passed or failed. 6. If errors are found, go to the Errors tab to display detailed information and recommended actions.
Status tab The Status tab shows the overall progress and status of the test scenario as well as the progress and status of each test. The color coded status are black, blue, green, red, and orange.
● The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to provide the Warranty ID. ● The Clear Errors button will clear the contents of the Error Log.
Saving and printing information in HP Vision Field Diagnostics You can save the information displayed in the HP Vision Field Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen. 1. Insert a diskette or USB flash drive if running HP Vision Field Diagnostics from CD. 2.
Table 6-8 Diagnostic lights and audible codes Activity Possible cause Blue Power LED* on. No beeps. Workstation on. Blue Power LED* blinks every two seconds.* No beeps. Workstation in Sleep mode (S3-Suspend to RAM). Select models only. Blue Power LED* is off.* No beeps. Workstation in Hibernate mode (S4-Suspend to disk). Blue Power LED* blinks three times*, once per second.* No beeps. Workstation in Sleep mode (S3-Suspend to RAM). Select models only.
Table 6-8 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks four times, once every second, followed by a two-second pause. Four beeps. Power failure (power supply is overloaded) CAUTION: Internal components might be powered even when the workstation is off. To prevent damage, disconnect the workstation power cord before you remove a component. 1.
Table 6-8 Diagnostic lights and audible codes (continued) Activity Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps. Possible cause Invalid ROM based on bad checksum. Recommended action CAUTION: Internal components might be powered even when the workstation is off. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Clear CMOS.
LED color definitions The following table describes what each LED light on the workstation front panel signifies. Table 6-9 LED color definitions LED state LED color System status Solid Blue System is on. Flashing Blue System is in Standby. Solid or flashing Red System has experienced an error. (See POST error messages on page 139.) None No light System is in Hibernate, or is off.
POST error messages The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the workstation is powered on. Audible and visual messages occur before the operating system starts if the POST encounters a problem.
Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 164—Memory Size Error Memory configuration is incorrect. 1. Run the Computer Setup (F10) Utility or the Windows utilities. 2. Verify that the memory modules are installed properly. 3. If third-party memory has been added, test the memory configuration using HP memory. 4. Verify the memory module type. 1. Run the Computer Setup (F10) utility or the Windows utilities. 2.
Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 214—DIMM Configuration Warning DIMMs are not installed correctly (not paired correctly). See the service label on the workstation access panel for the correct memory configurations, and reseat the DIMMs accordingly. The amount of memory installed exceeds that supported by the hardware. 1. Verify how much memory the workstation supports. 2. Remove the excess memory. Keyboard failure. 1.
Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 515—CPU Overtemp occurred Insufficient processor cooling or processor defect. 1. If necessary, add a heatsink to the processor and ensure proper operation. 2. Replace the processor. 1. Ensure that the fan is installed and connected properly. 2. Replace the fan. 516—Chipset fan not detected Chipset fan missing, disconnected, or defective.
Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 919—Multi-Bay Riser Not Connected Multi-Bay riser mechanism is missing or is not connected. 1. Replace or reconnect the missing Multi-Bay mechanism to the system board. 2. Reseat or replace the missing mechanism cable. 920—Fatal error on QPI link X Fatal error detected on QPI link x, where x is 0 or 1. This type of error is identified on the line following the error message.
Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 1803—Processor feature set is insufficient for current system settings Processor feature set is insufficient for current system settings. The BIOS settings do not match the support provided by the processor Change the BIOS settings or upgrade the processors. 1804—A processor feature and the memory configuration are incompatible A processor feature is incompatible with the memory configuration.
7 Configuring RAID devices This chapter describes how to configure SAS and SATA RAID devices, and includes these topics: Topics Maximum hard drive configurations on page 145 Configuring SATA RAID devices on page 146 Configuring SAS RAID devices on page 150 For additional information about configuring RAIDs, see http://www.hp.com/support/RAID_FAQs. For information about preparing the workstation for RAID configuration, see http://www.hp.com/support/ workstation_manuals.
Configuring SATA RAID devices This section describes how to use the Intel Matrix Storage Manager option ROM Configuration utility to set up and manage SATA RAID volumes.
Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. 1. To enter the system BIOS setup, press F10. 2. Use the arrow keys to highlight the desired language, and then press Enter. 3. Use the arrows to highlight Storage>Storage Options, and then press Enter. 4. Use the up or down arrow key to highlight SATA Emulation. 5. Use the left or right arrow key to select RAID+AHCI. 6. To accept the new setting, press F10. 7.
Creating RAID volumes To create RAID volumes, use the Intel Matrix Storage Manager option ROM Configuration utility. 1. To enter the Intel Matrix Storage Manager option ROM Configuration utility, press Ctrl+l when prompted 2. If required, see Deleting RAID volumes on page 149 to make enough physical drives available to create the RAID volume. 3. Use the up or down arrow key to highlight 1. Create RAID Volume, and then press Enter. 4.
Deleting RAID volumes Use the LSI Logic Corporation Configuration Utility to delete SAS RAID volumes. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 3. Press Enter to go to the Adapter Properties screen. 4. In the Select New Array Type screen, use the arrow keys to select New Existing Array. 5.
Configuring SAS RAID devices Supported configurations The following RAID configurations are supported on this workstation: NOTE: This section does not apply to configuring SAS RAID in the Linux environment. For Linux SAS RAID information, including supported configurations, refer to Installing and Configuring SAS Hardware RAID on HP Linux Workstations at http://www.hp.com/support/xw8600_manuals.
SAS RAID 0 configuration Use the following procedure to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required disk and disk controllers. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 3.
SAS RAID 1 configuration Use the following procedure to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required drives and drive controllers. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 3.
SAS RAID 1E configuration Use the following procedure to configure an Integrated Mirroring Extended (IME) volume with the BIOSbased configuration utility. The procedure assumes that the system has the required disk and disk controllers. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 3.
8 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: Topics Preparing to configure passwords on page 155 Resetting the password jumper on page 156 Clearing and Resetting the CMOS on page 156 154 Chapter 8 Configuring password security and resetting CMOS ENWW
Preparing to configure passwords The Computer Setup (F10) Utility enables you to create setup and power-on passwords. There are three possibilities for setting passwords: ● Define a setup password only ● Define a power-on password only ● Define both When defining a setup password only, you cannot enter the setup utility without the password. No password is needed to start from power-on.
Resetting the password jumper Use the following procedure to disable the power-on or setup password features and clear the poweron and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and let the internal system components to cool before touching. CAUTION: When the workstation is plugged in, the power supply has voltage applied to the system board, even when the workstation is turned off.
CAUTION: When the workstation is plugged in, the power supply has voltage applied to the system board, even when the workstation is powered off. Failure to disconnect the power cord can result in damage to the workstation. Static electricity can damage the electronic components of the workstation or optional equipment. Before beginning these procedures, be sure that you are discharged of static electricity by briefly touching a grounded metal object. 1.
5. Select File->Apply Defaults and Exit, and then press F10 to accept. 6. Reset the workstation passwords and configuration information, such as the system date and time. NOTE: This step does not clear the passwords.
A Connector pins Workstation keyboard Workstation mouse Workstation Ethernet Pin 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin 10/100–MbSignal 1000–Mb signal 1 (+) Transmit Data TX/RX 0 + 2 (-) Transmit Data TX/RX 0 – 3 (+) Receive Data TX/RX 1 + 4 Unused TX/RX 2 + RX/RX 2 – TX/RX 1 – TX/RX 3 + TX/RX 3 – 5 6 7 8 ENWW Signal Unused (-) Receive Data Unused Unused 159
Workstation USB Pin Microphone cable (1/8 inch) 1 +5 VDC 2 - Data 3 + Data 4 Ground Pin Headphone cable (1/8 inch) Audio 2 (Ring) Power 3 (Shield) Ground Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Line-out audio cable (1/8 inch) Signal 1 (Tip) Pin Audio line-in cable (1/8 inch) Signal Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground SATA
SATA drive Pin Signal Pin Data Cable Signal Power Cable Pin Signal Power Cable S3* A- P3 3.
SAS drive Segment Pin Power segment Backplane receptacle P1 V33c P2 V33c P3 V33c precharge c P4 GROUND P5 GROUND P6 GROUND P7 V5c precharge c P8 V5c P9 V5c P10 GROUND P11 READY LED d P12 GROUND P13 V12 precharge c P14 V12c P15 V12c Plug and cable receptacles Workstation VGA Pin Signal Pin Signal Pin Signal 1 Red Analog 6 GND 11 Monitor ID 2 Green Analog 7 GND 12 DDC Serial Data 3 Blue Analog 8 GND 13 Horizontal Sync 4 Monitor ID 9 +5 VDC 14 V
DVI-I cable Pin Signal Pin Signal 1 T.M.D.S DATA 2- 16 HOT PLUG DETECT 2 T.M.D.S DATA 2+ 17 T.M.D.S DATA 0- 3 T.M.D.S DATA 2/4 SHIELD 18 T.M.D.S DATA 0+ 4 T.M.D.S DATA 4- 19 T.M.D.S DATA 0/5 SHIELD 5 T.M.D.S DATA 4+ 2 0 T.M.D.S DATA 5- 6 DDC CLOCK 21 T.M.D.S DATA 5+ 7 DDC DATA 22 T.M.D.S CLOCK SHIELD 8 ANALOG VERT. SYNC 23 T.M.D.S CLOCK+ 9 T.M.D.S DATA 1- 24 T.M.D.S CLOCK- 10 T.M.D.S DATA 1+ 11 T.M.D.S DATA 1/3 SHIELD C1 ANALOG RED 12 T.M.D.
Display port 4 ML_Lane 1(p) 14 GND 5 GND 15 AUX CH(p) 6 ML_Lane 1(n) 16 GND 7 ML_Lane 2(p) 17 AUX CH(n) 8 GND 18 Hot Plug Detect 9 ML_Lane 2(n) 19 DP_PWR Return 10 ML_Lane 3(p) 20 DP_PWR Main power cable, P1 13 24 1 12 Pin Signal Pin Signal Pin Signal 1 +3.3V 9 +5 Vaux 17 GND 2 +3.3V 10 +12 V-B 18 GND 3 GND 11 +12 V-B 19 GND 4 +5V 12 12 V-D 20 GND 5 GND 13 +3.
CPU power cable, P3 Pin Color Signal 1 BLK GND 2 BLK GND 3 WHT 12V CPU 4 WHT 12V CPU CAUTION: Ensure that you can differentiate between which power cable connects to the PCIe x16 graphics card and which power cable connects to the system board. These two cables have different pin counts and different colors. The PCIe power cable has a 6-pin black connector, and the CPU power cable has an 4-pin white connector.
Internal USB 1 2x5 Pin CAUTION: Possible equipment damage. 5 The 2x5 connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector. 6 To prevent damage to the connectors, always connect a narrow 1x5 option cable connector to pins 1,3,5, and 7 only of the 2x5 connector (pin 9 is not keyed on the connector).
Workstation CPU fan Workstation FDD ENWW Pin Signal 1 GND 2 +12V 3 TACH1 4 PWM 5 TACH2 Pin Signal Pin Signal 1 Ground 18 FLP_DIR# 2 FLP_LOWDEN# 19 Ground 3 Tach 20 FLP_STEP# 4 FLP_WDO 21 Ground 5 MT 22 FLP_STEP# 6 Unused 23 Ground 7 Ground 24 FLP_WRTEN# 8 FLP_INDEX# 25 Ground 9 Ground 26 FLP_TRACK# 10 FLP_MOTOR# 27 Ground 11 Ground 28 FLP_WP# 12 Unused 29 Ground 13 Ground 30 FLP_RD_D# 14 FLP_SEL_A# 31 Ground 15 Ground 32 FLP_HD_SE
Workstation internal serial 168 Appendix A Connector pins Pin Signal Pin Signal 1 DTR1# 9 +5V 2 RXD1 10 +3.
B System board designators This appendix describes the system board designators for this workstation.
Designator Silk screen Component P66 - P67 P66 - P67 SATA Connectors SATA4 - SATA5 P70 P70 CPU0 FAN Primary CPU fan header P93 P93 FRNTFAN Front fan header P94 P94 IOH FAN IOH fan header P124 P124 HLCK Side access panel solenoid lock header XBT1 XBT1 BAT Battery holder XMM1 - XMM6 XMM1 - XMM4 Memory slots DIMM1 - DIMM4 XU1 XU1 CPU0 170 Appendix B System board designators Primary CPU socket ENWW
C Routine Care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the workstation before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ● Follow the safety precautions presented (Service considerations on page 60) before cleaning the workstation.
D Locating HP resources This section provides information on the following HP resources for your workstation: Topics Product information on page 174 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels ● Linux Product support on page 175 ● Additional information ● Technical support ● Business Support Center ● IT Resource Center ● HP Service Center ● HP Business and IT Services ● Warranty information Product do
Product information Table D-1 Product information Topic Location HP Cool Tools Most HP Microsoft Windows workstations are preloaded with additional software that is not automatically installed during first boot. Additionally, a number of valuable tools on your workstation are preinstalled that may enhance system performance.
Product support Table D-2 Product support Topic Additional information Location For online access to technical support information and tools, visit http://www.hp.com/go/workstationsupport. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services.
Product documentation Table D-3 Product documentation Topic Location HP user documentation, white papers, and third-party documentation For the latest online documentation, visit http://www.hp.com/support/workstation_manuals. These include this User Guide and the Maintenance and Service Guide.
Product diagnostics Table D-4 Product diagnostics Topic Documentation and Diagnostics CD contents ENWW Location The Documentation and Diagnostics CD includes: ● Warranty Booklet ● User Guide ● Maintenance and Service Guide (Web only link) ● Safety and Comfort Guide ● Safety & Regulatory Information Guide ● User task-specific instructions Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site.
Product updates Table D-5 Product updates Topic Software, BIOS, and driver updates Location Verify that you have the latest drivers for your system by visiting http://www.hp.com/go/workstationsupport. To locate the current workstation BIOS on your Microsoft Windows workstation, select Start>Help and Support>Pick a Task>Use Tools to view...>Tools>My Computer Information>View general system information.... Operating system For information on operating systems supported on HP workstations, visit http://www.
Index A Appendices Connector pins iii System board designators iii B BIOS Determining version vi Updating vi BIOS ROM vi C Clearing and resetting CMOS xi Computer Setup (F10) Utility Menu description vi Configuring RAID devices SAS RAID x SATA RAID x Connector pins Audio line-in 160 Audio line-out 160 CPU fan 167 CPU power cable 165 Display port 163 DVI-I 163 Ethernet 159 FDD 167 Graphics aux.
Service considerations vii side access panel sensor viii side access panel solenoid viii Slot identification ix System board ix Workstation speaker viii RestorePlus! vi Restoring the operating system Restore methods vi Windows Vista vi Windows XP vi System Software Manager vi Updating software vi Workstation security vii Workstation setup Ensuring proper ventilation v S Software Ordering vi Support Locating HP resources iii U Updating the workstation First boot update vi Updating drivers vi Updating the B
