HP LaserJet M4349x MFP User Guide
HP LaserJet M4349x MFP User Guide
Copyright and License Trademark Credits © 2009 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Linux is a U.S. registered trademark of Linus Torvalds. The information contained herein is subject to change without notice.
Table of contents 1 Device basics Device introduction ............................................................................................................................... 2 Features comparison ............................................................................................................................ 3 Walkaround .......................................................................................................................................... 7 Accessories and supplies ...
Default Copy Options ......................................................................................................... 24 Default Fax Options ........................................................................................................... 25 Default E-mail Options ....................................................................................................... 26 Default Send to Folder Options .........................................................................................
Envelope storage .............................................................................................. 68 Labels ................................................................................................................................ 68 Label construction ............................................................................................. 69 Transparencies ..................................................................................................................
Delete a proof and hold job ............................................................................... 97 Use the private job feature ................................................................................................. 98 Create a private job ........................................................................................... 98 Print a private job .............................................................................................. 98 Delete a private job .................
Adjust the copy settings ................................................................................................................... 119 Copy two-sided documents .............................................................................................................. 120 Copying two-sided documents manually ......................................................................... 120 Copy two-sided documents automatically (duplex models only) .....................................
Open the embedded Web server by using a network connection ................................... 149 Embedded Web server sections ...................................................................................... 150 Use HP Web Jetadmin software ...................................................................................................... 152 Use the HP Printer Utility for Macintosh ...........................................................................................
Paper-path test ................................................................................................................ 198 Clear staple jams .............................................................................................................................. 199 Solve print-quality problems ............................................................................................................. 201 Print-quality problems associated with media ..........................................
Appendix A Accessories and consumables Order parts, accessories, and supplies ............................................................................................ 228 Part numbers .................................................................................................................................... 229 Accessories ..................................................................................................................... 229 Print cartridges ....................................
Appendix D Working with memory and print server cards Overview .......................................................................................................................................... 248 Adding printer memory ..................................................................................................................... 249 Installing printer memory ................................................................................................. 249 Checking DIMM installation .......
xii ENWW
1 ENWW Device basics ● Device introduction ● Features comparison ● Walkaround ● Device software 1
Device introduction Figure 1-1 HP LaserJet M4349x MFP The HP LaserJet M4349x comes standard with the following items: 2 ● 100-sheet input tray (tray 1) ● 500-sheet input tray (tray 2) ● Automatic document feeder (ADF) that holds up to 50 pages ● HP Jetdirect embedded print server for connecting to a 10/100Base-T network ● 256 megabytes (MB) synchronous dynamic random access memory (SDRAM) ● Automatic duplex printing accessory (duplexer) ● Additional 500-sheet feeder (tray 3) ● 33.
Features comparison Feature HP LaserJet M4349x Functions ● Two-sided copying (duplexing) ● Image modification ● Color digital sending ● Document finishing ● 45 pages per minute (ppm) when scanning and printing on letter-size paper; 43 ppm when copying and printing on A4-size paper ● 25% to 400% scalability when using the scanner glass ● 25% to 200% scalability when using the automatic document feeder (ADF) ● Less than 10 seconds to print the first page ● Transmit Once, Raster Image Proce
Language and fonts Copying and sending ● HP PCL 6 ● HP PCL 5 ● Printer Management Language ● PDF ● XHTML ● 80 scalable TrueType typefaces ● HP Postscript 3 emulation ● Modes for text, graphics, and mixed text and graphics formats ● A job-interrupt feature (at copy boundaries) ● Xenon lamp for instant-on copying ● Multiple pages per sheet ● Operator attendance animations (for example, jam recovery) ● E-mail compatibility ● A sleep feature that saves energy ● Automatic duplex (t
Paper Input Paper output Connectivity ENWW ● Tray 1 (multipurpose tray): A multipurpose tray for paper, transparencies, labels, and envelopes. Holds up to 100 sheets of paper or 10 envelopes. ● Tray 2 and optional trays 3, 4, and 5: 500-sheet trays. These trays automatically detect standard paper sizes up to Legal and accommodate printing on custom-size paper. ● Automatic document feeder (ADF): Holds up to 50 sheets of paper.
6 Environmental features ● The Sleep setting saves energy (meets ENERGY STAR guidelines).
Walkaround ENWW 1 Document-feeder assembly 2 Document-feeder top cover 3 Document-feeder input tray 4 Top cover (provides access to the print cartridge) 5 Top-cover lever 6 Tray 1 (multipurpose tray) 7 Jam-access lever 8 Tray-number indicator 9 Paper-level indicator 10 Control-panel keypad 11 Control-panel display 12 Control-panel status lights 13 Scanner lock Walkaround 7
14 Output bin 15 Optional duplexer 16 On/off switch 17 Power connection 18 Interface ports 19 Formatter cover (provides access to the memory DIMM slot, hard disk, and analog-fax accessory) Accessories and supplies 8 1 500-sheet feeder (Q5968A) (See the note that follows) 2 Duplexer (Q5969A) 3 Envelope feeder (Q2438B) 4 Stapler/stacker (Q5691A) Chapter 1 Device basics ENWW
5 Memory DIMM 6 HP Jetdirect print server (EIO card) 7 Hard-disk accessory (EIO card) 8 Storage cabinet/stand (Q5970A) 9 3-bin mailbox (Q5692A) 10 Staple cartridge (C8091A) 11 Print cartridge (CE267C) 12 HP LaserJet Analog Fax Accessory 300 (Q3701A) See Order parts, accessories, and supplies on page 228 for information about ordering accessories and supplies. NOTE: The device accommodates up to three optional 500-sheet feeders.
10 Chapter 1 Device basics ENWW
Device software The printing-system software is only available for download from the Web. See the getting started guide for installation instructions. The printing system includes software for end users and network administrators, and printer drivers for access to the features and communication with the computer. NOTE: For a list of printer drivers and updated software, go to www.hp.com/go/ ljm4349mfp_software.
Select the correct printer driver Printer drivers allow you to gain access to the device features and allow the computer to communicate with the device (using a printer language). The device uses the PCL 5, PCL 6, and HP postscript level 3 emulation printer description language (PDL) drivers. ● Use the PCL 6 printer driver for the best overall performance. ● Use the PCL 5 printer driver for general office printing.
Update Now If you have modified the device configuration since installation, the driver can be automatically updated with the new configuration. In the Properties dialog box (see Open the printer drivers on page 14), on the Device Settings tab, click the Update Now button to update the driver. HP Driver Preconfiguration HP Driver Preconfiguration is a software architecture and set of tools that you can use to customize and distribute HP software in managed corporate printing environments.
Open the printer drivers Operating System To change the settings for all print jobs until the software program is closed To change the default settings To change the device for all print jobs configuration settings Windows 2000, XP, Server 2003, and Server 2008 1. On the File menu in the software program, click Print. 1. Click Start, click Settings, and then click Printers or Printers and Faxes. 1. Click Start, click Settings, and then click Printers or Printers and Faxes. 2.
Software for Macintosh computers The HP installer provides PostScript Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers. For network connections, use the embedded Web server (EWS) to configure the device. See Embedded Web server on page 16.
Utilities The device is equipped with several utilities that make it easy to monitor and manage the device on a network. HP Web Jetadmin HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be be installed only on the network administrator’s computer. NOTE: HP Web Jetadmin 10.0 or later is required for full support of this product.
2 ENWW Control Panel ● Use the control panel ● Navigate the Administration menu ● Information menu ● Default Job Options menu ● Time/Scheduling menu ● Management menu ● Initial Setup menu ● Device Behavior menu ● Print Quality menu ● Troubleshooting menu ● Resets menu ● Service menu 17
Use the control panel The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons and numeric keypad to control jobs and the device status. The LEDs indicate overall device status. Control-panel layout The control panel includes a touchscreen graphical display, job-control buttons, a numeric keypad, and three light-emitting diode (LED) status lights. 18 1 Attention light The Attention light indicates that the device has a condition that requires intervention.
Home screen The home screen provides access to the device features, and it indicates the current status of the device. NOTE: Depending on how the system administrator has configured the device, the features that appear on the home screen can vary.
Buttons on the touchscreen The status line on the touchscreen provides information about the status of the device. Various buttons can appear in this area. The following table describes each button. Home button. Touch the home button to go to the Home screen from any other screen. Start button. Touch the Start button to begin the action for the feature that you are using. NOTE: The name of this button changes for each feature. For example, in the Copy feature, the button is named Start Copy. Stop button.
Navigate the Administration menu From the Home screen, touch Administration to open the menu structure. You might need to scroll to the bottom of the Home screen to see this feature. The Administration menu has several sub-menus, which are listed on the left side of the screen. Touch the name of a menu to expand the structure. A plus sign (+) next to a menu name means that it contains sub-menus. Continue opening the structure until you reach the option that you want to configure.
Information menu Use this menu to print information pages and reports that are stored internally on the device. Table 2-1 Information menu Menu item Sub-menu item Configuration/Status Pages Fax Reports Values Description Administration Menu Map Print (button) Shows the basic structure of the Administration menu and current administration settings. Configuration Page Print (button) A set of configuration pages that show the current device settings.
Default Job Options menu Use this menu to define the default job options for each function. If the user does not specify the job options when creating the job, the default options are used.
Default Copy Options Table 2-3 Default Copy Options menu Menu item Sub-menu item Values Description Number of Copies Type the number of copies. The factory default setting is 1. Set the default number of copies for a copy job. Number of Sides 1 Set the default number of sides for copies. 2 Staple/Collate Staple Collate None (default) Set up options for stapling and collating sets of copies.
Default Fax Options Table 2-4 Fax Send menu Menu item Sub-menu item Resolution Values Description Standard (100x200dpi) (default) Use this feature to set the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Fine (200x200dpi) Superfine (300x300dpi) Image Adjustment Background Cleanup Adjust the value within the range.
Default E-mail Options Use this menu to set default options for e-mails that are sent from the device. Menu item Values Description Document File Type PDF (default) Choose the file format for the e-mail. JPEG TIFF M-TIFF Output Quality High (large file) Choosing higher quality for output increases the size of the output file. Medium (default) Low (small file) Resolution 75 DPI Use this feature to select the resolution. Use a lower setting to create smaller files.
Default Send to Folder Options Use this menu to set default options for scan jobs sent to the computer. Menu item Values Description Color/Black Color scan Specify whether the file will be in black or in color. Black/white scan (default) Document File Type PDF (default) Choose the file format for the file. M-TIFF TIFF JPEG TIFF version TIFF 6.0 (default) Use this feature to specify the TIFF version to use when saving scanned files. TIFF (post 6.
Default Print Options Use this menu to set default options for jobs that are sent from a computer. Table 2-6 Default Print Options menu Menu item Values Description Copies Per Job Type a value. Use this feature to set the default number of copies for print jobs. Default Paper Size (List of supported sizes.) Choose a paper size. Millimeters Configure the default paper size that is used when the user selects Custom as the paper size for a print job.
Time/Scheduling menu Use this menu to set options for setting the time and for setting the device to enter and exit sleep mode. NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-7 Time/Scheduling menu Menu item Sub-menu item Date/Time Date Format Sub-menu item Values Description YYYY/MMM/DD (default) Use this feature to set the current date and time, and to set the date format and time format that are used to time-stamp outgoing faxes.
Table 2-7 Time/Scheduling menu (continued) Menu item Sub-menu item Fax Printing Fax Printing Mode Sub-menu item Values Description Store all received faxes If you have concerns about the security of private faxes, use this feature to store faxes rather than having them automatically print by creating a printing schedule.
Management menu Use this menu to set up global device-management options. NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-8 Management menu Menu item Sub-menu item Values Description Stored Job Management Quick Copy Job Storage Limit Select the maximum number of jobs to store Use this menu to view and manage any jobs that are stored on the device.
Initial Setup menu The Initial Setup menu contains the sub-menus shown: ● Networking and I/O menu ● Fax Setup menu ● E-mail Setup menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Networking and I/O Table 2-9 Networking and I/O Menu item Sub-menu item I/O Timeout Parallel Input NOTE: This item appears only if an EIO accessory is installed. High Speed Values Description Select a value in the range.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description IPV4 Settings Config Method Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. Bootp: Use BootP (Bootstrap Protocol) for automatic configuration from a BootP server. DHCP: Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description Default IP Specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP). Auto IP: A link-local IP address 169.254.x.x is set. Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Proxy Server Sub-menu item Values and Description Specifies the proxy server to be used by embedded applications in the device. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree of Internet security, for those clients. To specify a proxy server, enter its IPv4 address or fully-qualified domain name. The name can be up to 255 octets.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Security Print Sec Page Sub-menu item Values and Description Yes: Prints a page that contains the current security settings on the HP Jetdirect print server. No (default): A security settings page is not printed. Secure Web For configuration management, specify whether the embedded Web server will accept communications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description SNMP Test This test checks operation of SNMP communications by accessing predefined SNMP objects on the device. Select Yes to choose this test, or No to not choose it. Select All Tests Use this item to select all available embedded tests. Select Yesto choose all tests. Select No to select individual tests.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Ping Results 38 Chapter 2 Control Panel Values and Description Use this item to view the ping test status and results using the control panel display. You can select the following items: Packets Sent Shows the number of packets (0 - 65535) sent to the remote host since the most recent test was initiated or completed.
Table 2-10 Jetdirect menus (continued) Menu item Link Speed Sub-menu item Sub-menu item Values and Description The link speed and communication mode of the print server must match the network. The available settings depend on the device and installed print server. Select one of the following link configuration settings: CAUTION: If you change the link setting, network communications with the print server and network device might be lost.
Fax Setup Table 2-11 Fax Setup menu Menu item Sub-menu item Required Settings Location Sub-menu item Values Description (Countries/regions listed) Configure the settings that are legally required for outgoing faxes. Disabled Use this feature to enable or disable PC Fax Send. PC Fax Send enables users to send faxes through the device from their computers if they have the correct driver installed.
Table 2-11 Fax Setup menu (continued) Menu item Sub-menu item Fax Send Settings Fax Dial Volume Sub-menu item Values Description Off Use this feature to set the volume of the tones that you hear while the device dials the fax number. Medium (default) High Error Correction Mode Enabled (default) Disabled JBIG Compression Disabled Enabled (default) When Error Correction Mode is enabled and an error occurs during fax transmission, the device sends or receives the error portion again.
Table 2-11 Fax Setup menu (continued) Menu item Sub-menu item Fax Receive Settings Sub-menu item Values Description Rings To Answer The range varies by location. The factory default is 2 rings. Use this feature to specify the number of rings that must occur before the fax modem answers. Ring Interval Default (default) Use this feature to control the time between rings for incoming faxes. Custom Ringer Volume Off Set the volume for the fax ring-tone.
E-mail Setup Use this menu to enable the e-mail feature and to configure basic e-mail settings. NOTE: To configure advanced e-mail settings, use the embedded Web server. For more information, see Embedded Web server on page 16. Table 2-12 E-mail Setup menu Menu item Values Description Address Validation On (default) This option enables the device to check e-mail syntax when you type an e-mail address. Valid e-mail addresses require the "@" sign and a ".".
Device Behavior menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-14 Device Behavior menu Menu item Sub-menu item Sub-menu item Values Description Language Select the language from the list. Use this feature to select a different language for control-panel messages. When you select a new language, the keyboard layout might also change.
Table 2-14 Device Behavior menu (continued) Menu item Sub-menu item Stapler/Stacker Staple Sub-menu item Values Description None If the optional stapler/stacker is installed, use this feature to set stapling characteristics for the device. One Staples Out Continue (default) Stop MBM-3 Configuration Operation Mode Function Separator Use this feature to configure the optional 3bin mailbox accessory.
Table 2-14 Device Behavior menu (continued) Menu item Sub-menu item General Print Behavior Sub-menu item Values Description Default Paper Size Select from the list of paper sizes. Use this feature to configure the default paper size used for print jobs. Override A4/Letter No Use this feature to print on letter-size paper when an A4 job is sent but no A4-size paper is loaded in the device (or to print on A4 paper when a letter-size job is sent but no letter-size paper is loaded).
Table 2-14 Device Behavior menu (continued) Menu item Sub-menu item Sub-menu item Values Description PCL Form Length Type a value between 5 and 128 lines. The factory default is 60 lines. PCL is a set of printer commands that Hewlett-Packard developed to provide access to printer features. Orientation Portrait (default) Select the orientation that is most often used print jobs. Select Portrait if the short edge is at the top or select Landscape if the long edge is at the top.
Print Quality menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-15 Print Quality menu Menu item Sub-menu item Values Description Set Registration Test Page Print (button) Use Set Registration to shift the margin alignment to center the image on the page from top to bottom and from left to right. You can also align the image on the front with the image printed on the back. Print a test page for setting the registration.
Table 2-15 Print Quality menu (continued) Menu item Sub-menu item Values Description Calibration/Cleaning Auto Cleaning Enabled When auto-cleaning is on, the device prints a cleaning page when the page count reaches the value that is set in Cleaning Interval. Disabled Cleaning Interval 1000 2000 Set the interval when the cleaning page should be printed. The interval is measured by the number of pages printed.
Troubleshooting menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-16 Troubleshooting menu Menu item Sub-menu item Sub-menu item Values Description Event Log Print (button) This feature shows the event codes and their corresponding engine cycles on the display, and it allows you to print the full event log.
Table 2-16 Troubleshooting menu (continued) Menu item Sub-menu item Paper Path Test Sub-menu item Values Description Test Page Print (button) Generate a test page for testing paper handling features. You can define the path that is used for the test in order to test specific paper paths. Source All trays Specify whether the test page will be printed from all trays or from a specific tray. Tray 1 Tray 2 (Additional trays are shown, if applicable.
Table 2-16 Troubleshooting menu (continued) Menu item Sub-menu item Sub-menu item Values Description Finishing Paper Path Test Staples Finishing Options Choose from a list of available options. Test paper handling features for the finisher. Select the option that you want to test. Media Size Letter Select the paper size for the Finishing Paper Path Test. Legal A4 Executive (JIS) 8.5 x 13 Media Type Select the paper type for the Finishing Paper Path Test.
Table 2-16 Troubleshooting menu (continued) Menu item Sub-menu item Sub-menu item Values Component Test Exercise individual parts independently to isolate noise, leaking, or other issues. To start the test, select one of the components. The test will run the number of times specified by the Repeat option. You might be prompted to remove parts from the device during the test. Press the Stop button to abort the test. Print/Stop Test Continuous value from 0 to 60,000 milliseconds.
Resets menu Table 2-17 Resets menu Menu item Values Description Clear Local Address Book Clear (button) Use this feature to clear all addresses from the address books that are stored on the device. Clear Fax Activity Log Yes Use this feature to clear all events from the Fax Activity Log. No (default) Restore Factory Telecom Setting Restore (button) Use this option to restore the telephone-related settings that are in the Initial Setup menu to factory default values.
Service menu The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel.
56 Chapter 2 Control Panel ENWW
3 Input/output (I/O) This chapter describes how to configure certain network parameters on the device.
USB configuration This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing.
Network configuration You might need to configure certain network parameters on the device.
6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch IP Address. 12. Touch the IP Address text box. 13. Use the touchscreen keypad to type the IP address. 14. Touch OK. 15. Touch Save. Set the subnet mask 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch TCP/IP. 6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual.
5. Touch TCP/IP. 6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch Default Gateway. 12. Touch the Default Gateway text box. 13. Use the touchscreen keyboard to type the default gateway. 14. Touch OK. 15. Touch Save. Configure TCP/IPv6 parameters For information about configuring the device for a TCP/IPv6 network, see the HP Jetdirect Print Server Administrator's Guide.
Disable AppleTalk 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch AppleTalk. 6. Touch Enable. 7. Touch Off. 8. Touch Save. Disable DLC/LLC 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch DLC/LLC. 6. Touch Enable. 7. Touch Off. 8. Touch Save.
4 Media and trays This chapter contains the following sections: ENWW ● General media specifications ● General guidelines for media ● Media considerations ● Select print media ● Printing and paper-storage environment ● Load media ● Control print jobs ● Select output bins 63
General media specifications For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at www.hp.com/support/ljpaperguide) . 64 Category Specifications Acid content 5.5 pH to 8.0 pH Caliper 0.094 to 0.18 mm (3.0 to 7.0 mils) Curl in ream Flat within 5 mm (0.02 in) Cut edge conditions Cut with sharp blades with no visible fray.
General guidelines for media Before purchasing any paper or specialized forms in quantity, verify that your paper supplier has obtained and understands the print-media requirements that are specified in the HP LaserJet Printer Family Print Media Guide. To download a copy of the HP LaserJet Printer Family Print Media Guide, go to www.hp.com/support/ ljpaperguide.
● Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to the temperature of the fuser. ● Do not use paper that is embossed or coated, or any media that is not designed to withstand the fusing temperature of the device. Do not use letterhead paper or preprinted forms that are made with dyes or inks that cannot withstand the heat of the fuser. To order HP LaserJet printing supplies, see Order parts, accessories, and supplies on page 228.
Media considerations Envelopes Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components: ● Weight: The weight of the envelope paper should not exceed 105g/m2 (28lb) or jamming might occur.
1 Acceptable envelope construction 2 Unacceptable envelope construction Envelopes with adhesive strips or flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer. The extra flaps and strips might cause wrinkling, creasing, or even jams and might even damage the fuser. Envelope margins The following gives typical address margins for a commercial #10 or DL envelope.
Label construction When selecting labels, consider the quality of each component: ● Adhesives: The adhesive material should be stable at 200°C (392°F), the printer's fusing temperature. ● Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets with spaces between the labels, causing serious jams. ● Curl: Prior to printing, labels must lie flat with no more than 13mm (0.5 inch) of curl in any direction.
Letterhead and preprinted forms Many manufacturers now offer premium paper advertised as laser-compatible or laser-guaranteed. Some of the rougher surface finishes, such as cockle, laid, or linen, might require the special fuser modes that are available on some printer models in order to achieve adequate toner adhesion. NOTE: Some page-to-page variation is normal when printing with laser printers. This variation cannot be observed when printing on plain paper.
Media type Fuser mode setting Transparency Low 2 Prepunched Normal Labels Normal Bond Normal Recycled Normal Color Normal Light Low 1 Card stock Normal Rough High 1 Envelope Normal To reset the fuser modes to the default settings, touch the Administration menu at the device control panel. Touch Print Quality, touch Fuser Modes, and then touch Restore Modes.
Select print media Table 4-1 Supported types of media Type of media Tray 1 Trays 2, 3, 4, and 5 Optional duplexer Optional envelope feeder 3-bin mailbox or stacker part of stapler/stacker Stapler part of stapler/stacker Plain X X X X X X Preprinted X X X X X X Letterhead X X X X X X Transparency X X Prepunched X X Labels X X Bond X Recycled Color Cardstock X X X X X X X X X X X X X X X X X X X X X X X X X X X X1 X X Rough X Envelope X
Table 4-2 Tray 1 supported sizes and weights (continued) Size Dimensions1 Weight Capacity2 Envelope Commercial #10 105 x 241mm (4.1 x 9.5 inches) 75 to 105g/m2 (20 to 28lb) 10 envelopes EnvelopeDL ISO 110 x 220mm (4.3 x 8.7 inches) EnvelopeC5 ISO 162 x 229mm (6.4 x 9.0 inches) EnvelopeB5 ISO 176 x 250mm (6.9 x 9.8 inches) EnvelopeMonarch #7-3/4 98 x 191mm (3.9 x 7.5 inches) 1 The MFP supports a wide range of sizes. Check the MFP software for supported sizes.
Table 4-4 Optional duplexer supported sizes and weights Size Dimensions Weight Letter 216 x 279mm (8.5 x 11 inches) 60 to 120g/m2 (16 to 32lb) A4 210 x 297mm (8.3 x 11.7 inches) Executive 184 x 267mm (7.3 x 10.5 inches) Legal 216 x 356mm (8.5 x 14 inches) B5 (JIS) 182 x 257mm (7.2 x 10.1 inches) A5 148 x 210 mm (5.8 x 8.3 inches) 8.5 x 13 216 x 330mm (8.5 x 13 inches) Executive (JIS) 216 x 330mm (8.5 x 13 inches) 16K 197 x 273mm (7.75 x 10.
Table 4-6 Optional 3-bin mailbox or stacker part of the stapler/stacker supported sizes and weights Size Dimensions1 Weight Letter 216 x 279mm (8.5 x 11 inches) A4 210 x 297mm (8.3 x 11.7 inches) Executive 184 x 267mm (7.3 x 10.5 inches) Legal 216 x 356mm (8.5 x 14 inches) B5 (JIS) 182 x 257mm (7.2 x 10.1 inches) A5 148 x 210mm (5.8 x 8.3 inches) Statement 140 x 216mm (5.5 x 8.5 inches) 8.5 x 13 216 x 330mm (8.5 x 13 inches) Executive(JIS) 216 x 330mm (8.
Table 4-8 ADF supported sizes and weights Size Dimensions Weight Capacity Letter 216 x 279mm (8.5 x 11 inches) 60 to 120g/m2 (16 to 32lb) 50 sheets of 75g/m2 (20lb) paper A4 210 x 297mm (8.3 x 11.7 inches) A5 148 x 210mm (5.8 x 8.3 inches) Legal 216 x 356mm (8.
Printing and paper-storage environment Ideally, the printing and paper-storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room.
Load media This section contains information about loading standard- and custom-size media into the input trays. CAUTION: To avoid a jam, never add or remove paper from a tray while printing or copying from that tray. To avoid damaging the MFP, print labels and envelopes from tray 1 only. Print on only one side of labels, envelopes, and transparencies. Load the flatbed scanner Place the document face-down on the scanner glass. Load the ADF Load the document face-up in the ADF.
9. Adjust the media guides so they lightly touch the media stack, but do not bend the media. 10. Make sure the media fits under the tabs on the guides and not above the load level indicators. NOTE: If printing on long media also pull out the tray extension until it stops. 11. Touch Start Copy. Load trays 2, 3, 4 and 5 Trays 2 , 3, 4, and 5 hold up to 500 sheets of standard media. For information about paper specifications, see Select print media on page 72.
Load standard-size media in trays 2, 3, 4, and 5 NOTE: Do not load envelopes in trays 2, 3, 4, or 5. Use only tray 1 for printing on envelopes. 1. Open the tray until it stops. 2. Load the media into the tray. NOTE: See Load letterhead, prepunched, or preprinted paper on page 85for information about loading preprinted, letterhead, and prepunched paper. 80 3. Adjust the media-length guide by pressing the tab on the guide and moving it until it touches the media stack. 4.
5. Close the tray. NOTE: Depending on the size that you selected, the MFP might prompt you to move the media guides. Follow the instructions on the control panel. Load custom-size media in trays 2, 3, 4, and 5 ENWW 1. Open the tray until it stops. 2. Press the tab on the left media guide and slide the guide all the way out. 3. Press the tab on the front media guide and slide the guide all the way out.
4. Load the media into the tray. NOTE: See Load letterhead, prepunched, or preprinted paper on page 85for information about loading preprinted, letterhead, and prepunched paper. 82 5. Adjust the left media guide by pressing the tab on the guide and sliding the guide until it gently touches the media stack 6. Adjust the front media guide by pressing the tab on the guide and sliding the guide until it gently touches the media stack. 7. Look at the package for the ream of paper.
Touch Custom. The UNIT OF MEASURE menu appears. NOTE: The MFP might prompt you to move the media guides. Follow the instructions on the control panel. 10. Touch MILLIMETERS or touch INCHES. 11. Use the numeric keypad to select the X dimension (short edge). 12. Touch OK. 13. Use the numeric keypad to select the Y dimension (long edge). 14. Touch OK. SETTING SAVED appears on the control-panel display for a moment. The tray size then appears. 15. Touch EXIT to accept the settings. The tray is ready to use.
Load envelopes in tray 1 1. Open tray 1, but do not pull out the extension. Most envelopes feed best without the extension. However, oversize envelopes might need the extension. 2. Load up to 10 envelopes in the center of tray 1 with the front side facing up, and the postage-end toward the MFP. Slide the envelopes into the MFP as far as they will go without forcing them. 3. Adjust the guides to touch the envelope stack without bending the envelopes.
Load transparencies Use only transparencies that are recommended for use in laser printers. For transparency specifications, see Transparencies on page 69. ● At the control panel, scroll to and touch Administration, scroll to and touch Print Quality, touch Fuser Modes, touch Transparency, and touch Low2. CAUTION: Failure to set the fuser mode to Low2 can permanently damage the MFP and fuser. ● In the printer driver, set the paper type to Transparency.
For tray 2 and the optional 500-sheet trays, load the paper with the front side facing down, and the top, short edge toward the right. Load paper that has a special finish Some paper has a special finish, such as laid paper, bond paper, and cockled paper. These types of paper can cause issues in regard to toner adhesion and print quality. Follow these guidelines when printing on paper that has a special finish.
Load small sizes, custom sizes, or heavy paper Custom-size paper can be printed from tray 1, tray 2, or an optional 500-sheet tray. NOTE: The MFP might print at a slower speed when printing on small sizes, custom sizes, and heavy paper. For more information about paper that has a special finish, such as laid or bond paper, see Load paper that has a special finish on page 86. Weight and sizes See the following table for specifications when printing on custom or heavy paper.
Control print jobs When a job is sent to the printer, the printer driver controls what paper tray is used to pull media through the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen based on three user-specified settings: Source, Type, and Size. These settings are available from the Application Setting dialog box, the Print dialog box, or the printer driver. Setting Description Source Directs the printer to pull paper from a user-specified tray.
Select output bins The MFP has two output-bin locations: the ADF output bin and the standard output bin(s) on the output device. When documents are scanned or copied by using the ADF, the original documents are automatically delivered to the ADF output bin. Copies are delivered to the standard output bin or the output bin(s) on the stapler/stacker or to the 3-bin mailbox.
NOTE: If you select Face-up (Straightest Path), the stapler/stacker cannot staple the job.
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Use the stapler The optional stapler/stacker can staple jobs of up to 30 sheets of 75g/m2 (20lb) paper. The stapler can staple these sizes: A4, Letter, Legal, Executive (JIS), and 8.5 x 13. It can stack up to 500 sheets of paper. ● Paper weight can range from 60 to 120g/m2 (16 to 32lb). Heavier paper might have a stapling limit of fewer than 30 sheets.
4. Touch Staple/Collate. 5. Touch Staple. 6. Touch the staple option you want to use. NOTE: Selecting the stapler at the printer control panel changes the default setting to Staple. It is possible that all print jobs will be stapled. However, settings that are changed in the printer driver override settings that are changed at the control panel. Select the stapler in the printer driver for printed jobs (Windows) NOTE: The following procedure changes the default setting to staple all print jobs. 1.
Configure the device to stop or continue when the staple cartridge is empty You can specify whether the MFP stops printing when the staple cartridge is empty or if it continues printing but does not staple the jobs. 1. Scroll to and touch Administration. 2. Scroll to and touch Device Behavior. 3. Scroll to and touch Stapler Stacker. 4. Touch Staples Out. 5. Touch the option that you want to use: ● Select Stop to stop all printing until the staple cartridge is replaced.
ENWW 3. Grasp the green staple-cartridge handle and pull the old staple cartridge out of the stapler unit. 4. Insert the new staple cartridge into the stapler unit and push down on the green handle until the unit snaps into place. 5. Close the staple-cartridge cover, and slide the stapler/stacker into the MFP.
Use job storage features The following job-storage features are available for this device: ● Proof and hold jobs: This feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies. ● Private jobs: When you send a private job to the device, the job does not print until you provide the required personal identification number (PIN) at the control panel.
Print the remaining copies of a proof and hold job At the device control panel, use the following procedure to print the remaining copies of a job held on the hard disk. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the job. 4. Scroll to and touch the job that you want to print. 5. Touch the Copies field to change the number of copies to print. Touch Retrieve Stored Job ( ) to print the document.
Use the private job feature Use the private printing feature to specify that a job is not printed until you release it. First, set a 4-digit PIN by typing the PIN in the printer driver. The PIN is sent to the device as part of the print job. After you have sent the print job to the device, you must use the PIN to print the job. Create a private job To specify that a job is private, in the driver, select the Private Job option, type a user name and job name, and then type a four-digit PIN.
Use the QuickCopy feature The QuickCopy feature prints the requested number of copies of a job and stores a copy on the device hard disk. Additional copies of the job can be printed later. This feature can be turned off in the printer driver. The default number of different QuickCopy jobs that can be stored on the device is 32. At the control panel, you can set a different default number. See Navigate the Administration menu on page 21.
Use the stored job feature You can save a print job to the device hard disk without printing it. You can then print the job at any time at the device control panel. For example, you might want to download a personnel form, calendar, time sheet, or accounting form that other users can print when they need it. You also can create a stored copy job at the device control panel that can be printed at a later time. Create a stored copy job 1.
If the file has (lock symbol) next to it, the job is a private job and requires a PIN. See Print a private job on page 98. Delete a stored job Jobs stored on the device hard disk can be deleted at the control panel. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the stored job. 4. Scroll to and touch the stored job that you want to delete. 5. Touch Delete. 6. Touch Yes. If the file has on page 98.
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6 ENWW Print ● Use features in the Windows printer driver ● Use features in the Macintosh printer driver ● Cancel a print job 103
Use features in the Windows printer driver When you print from a software program, many of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help.
3. From the Effects tab, click the Watermarks drop-down list. 4. Click the watermark that you want to use. To create a new watermark, click Edit. 5. If you want the watermark to appear only on the first page of the document, click First Page Only. 6. Click OK. To remove the watermark, click (none) in the Watermarks drop-down list. Resize documents Use the document resizing options to scale a document to a percentage of its normal size.
Set a custom paper size from the printer driver 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Paper or Paper/Quality tab, click Custom. 4. On the Custom Paper Size window, type the name of the custom paper size. 5. Type the paper-size length and width. If you type a size that is too small or too large, the driver adjusts the size to the minimum or maximum size that is allowed. 6.
Print multiple pages on one sheet of paper You can print more than one page on a single sheet of paper. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Finishing tab. 4. In the section for Document Options, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. If the number of pages is greater than 1, select the correct options for Print Page Borders and Page Order. ● 6.
Print on both sides of the paper When duplex printing is available, you can automatically print on both sides of a page. If duplex printing is not available, you can manually print on both sides of a page by feeding the paper through the product a second time. NOTE: In the printer driver, Print on Both Sides (manually) is available only when duplex printing is not available or when duplex printing does not support the type of print media being used.
Print on both sides manually 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side up, bottom-edge first. ● For all other trays, load letterhead paper with front side down, and the top edge at the back of the tray. CAUTION: To avoid jams, do not load paper that is heavier than 105 g/m2 (28 lb bond). 2.
Use features in the Macintosh printer driver When you print from a software program, many of the device features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help.
Print a cover page You can print a separate cover page for your document that includes a message (such as “Confidential”). 1. Open the printer driver (see Open the printer drivers on page 14). 2. On the Cover Page or Paper/Quality pop-up menu, select whether to print the cover page Before Document or After Document. 3. In the Cover Page Type pop-up menu, select the message that you want to print on the cover page. NOTE: To print a blank cover page, select Standard as the Cover Page Type.
Print on both sides of the paper When duplex printing is available, you can automatically print on both sides of a page. Otherwise, you can manually print on both sides of a page by feeding the paper through the device a second time. CAUTION: To avoid jams, do not load paper that is heavier than 105g/m2 (28-lb bond). Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job.
Cancel a print job You can stop a print request by using the control panel or by using the software program. For instructions about how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE: It can take some time for all printing to clear after you have canceled a print job. Stop the current print job from the control panel 1. Press Stop on the control panel. 2. On the touchscreen, on the Device Has Been Paused screen, touch Cancel current job.
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7 Copy This device can function as a standalone, walk-up copier. It is not necessary to install the printing system software on the computer, nor is it necessary to have the computer turned on to make photocopies. You can adjust the copy settings at the control panel. You can also copy originals by using either the document feeder or the scanner glass. The device can process copying, printing, and digital-sending jobs simultaneously.
Use the Copy screen From the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in Figure 7-1 Copy screen on page 116. Note that only the first six copy features are immediately visible. In order to view additional copy features, touch More Options.
Set the default copy options You can use the administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the device returns to the default settings. 1. From the Home screen, scroll to and touch Administration. 2. Touch Default Job Options, and then touch Default Copy Options. 3. Several options are available. You can configure defaults for all options, or for only some options.
Basic copy instructions This section provides the basic instructions for copying. Copy from the scanner glass Use the scanner glass to make as many as 999 copies of small, lightweight media (less than 60 g/m2 or 16 lb) or heavy media (more than 105 g/m2 or 28 lb). This includes media such as receipts, newspaper clippings, photographs, old documents, worn documents, and books. Place original documents face-down on the glass. Align the corner of the original with the upper-left corner of the glass.
Adjust the copy settings The device offers several features so you can optimize copied output. These features are all available on the Copy screen. The Copy screen consists of several pages. From the first page, touch More Options to go to the next page. Then touch the up or down arrow buttons to scroll to other pages. For details about how to use an option, touch the option, and then touch the help ( ) button in the upperright corner of the screen.
Copy two-sided documents Two-sided documents can be copied manually or automatically. Copying two-sided documents manually Copies resulting from this procedure are printed on one side, and need to be hand-collated. 1. Load the documents to be copied into the document feeder input tray with the first page facing up, and with the top of the page leading into the document feeder. 2. Touch Start Copy. The odd-numbered pages are copied and printed. 3.
3. Touch Sides. 4. Touch 2-sided original, 2-sided output. 5. Touch OK. 6. Touch Start Copy. Make one-sided copies from two-sided documents ENWW 1. Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading. 2. On the control panel, touch Copy. 3. Touch Sides. 4. Touch 2-sided original, 1-sided output. 5. Touch OK. 6. Touch Start Copy.
Copy mixed-size originals You can copy original documents that are printed on different sizes of paper as long as the sheets of paper have one common dimension. For example, you could combine letter and legal sizes, or you could combine A4 and A5 sizes. 1. Arrange the sheets in the original document so they all have the same width. 2. Place the sheets face-up into the document feeder, and adjust both paper guides against the document. 3. From the Home screen, touch Copy. 4. Touch Original Size.
Change the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3. To use the automatic collation, the original document size must fit into the memory. If it does not, the device makes only one copy and a message appears notifying you of the change.
Copy photos and books Copy a photo NOTE: Photos should be copied from the flatbed scanner, not from the document feeder. 1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upperleft corner of the photo in the upper-left corner of the glass. 2. Gently close the lid. 3. Touch Start Copy. Copy a book 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the upper-left corner of the glass. 2. Gently close the lid. 3.
Combine copy jobs by using Job Build Use the Job Build feature to build a single copy job from multiple scans. You can use either the document feeder or the scanner glass. The settings for the first scan are used for subsequent scans. 1. Touch Copy. 2. Scroll to and touch Job Build. 3. Touch Job Build On. 4. Touch OK. 5. If necessary, select the desired copy options. 6. Touch Start Copy. After each page is scanned, the control panel prompts you for more pages. 7.
Cancel a copy job To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device. Then touch Cancel Current Job. NOTE: If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder.
8 Scan and send to e-mail The device offers color-scanning and digital-sending capabilities. By using the control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment. To use digital sending, the device must be connected to a local area network (LAN). The device connects directly to your LAN. NOTE: The device cannot copy or print in color, but it can scan and send color images.
Configure e-mail settings Before you can send a document to e-mail, you must configure the device for e-mailing. NOTE: The instructions that follow are for configuring the device at the control panel. You can also perform these procedures by using the embedded Web server. For more information, see Embedded Web server on page 16. Supported protocols The HP LaserJet M4349x MFP supports Simple Mail Transfer Protocol (SMTP) and Lightweight Directory Access Protocol (LDAP).
Test the SMTP settings 1. From the Home screen, touch Administration. 2. Touch Initial Setup. 3. Touch E-mail Setup, and then touch Test Send Gateways. If the configuration is correct, Gateways OK appears on the control-panel display. If the first test was successful, send an e-mail to yourself by using the digital-send feature. If you receive the e-mail, you have successfully configured the digital-sending feature.
Use the Send E-mail screen Use the touchscreen to navigate through the options on the Send E-mail screen. 1 Send E-mail button Touching this button scans the document and sends an e-mail file to the provided e-mail addresses. 2 Home button Touching this button opens the Home screen. 3 From: field Touch this field to open the keyboard, and then type your e-mail address. If the system administrator has configured the device to do so, this field might automatically insert a default address.
Perform basic e-mail functions The device e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient can manipulate. With e-mail, documents are scanned into the device memory and sent to an e-mail address or multiple addresses as an e-mail attachment. Digital documents can be sent in several graphics formats, such as .TFF and .
Use the auto-complete function When you type characters into the To:, CC:, or From: fields on the Send E-mail screen, the autocomplete function is activated. As you type the required address or name by using the keyboard screen, the device automatically searches the address book list and completes the address or name by using the first match. You can then select that name by touching Enter, or continue typing the name until autocomplete finds the correct entry.
Use the address book You can send e-mail to a list of recipients by using the address book feature of the device. See your system administrator for information about configuring address lists. NOTE: You can also use the embedded Web server to create and manage the e-mail address book. For more information, see Embedded Web server on page 16. Create a recipient list 1. From the Home screen, touch E-mail. 2.
Add e-mail addresses to the local address book 1. Touch Local. 2. Touch 3. (Optional) Touch the Name field, and in the keyboard that appears type a name for the new entry. Touch OK. . The name is the alias for the e-mail address. If you do not type an alias name, the alias will be the e-mail address itself. 4. Touch the Address field, and in the keyboard that appears type the e-mail address for the new entry. Touch OK.
Change e-mail settings for the current job Use the More Options button to change the following e-mail settings for the current print job: ENWW Button Description Document File Type Touch this button to change the type of file the device creates after scanning the document. Output Quality Touch this button to increase or decrease the print quality of the file being scanned. A higher quality setting produces a larger file size. Resolution Touch this button to change the scan resolution.
Scan to a folder NOTE: This device feature is supported for the HP LaserJet M4349x MFP only. If the system administrator has made the feature available, the device can scan a file and send it to a folder on the network. Supported operating systems for folder destinations include Windows 2000, Windows XP, Windows Server 2003, Windows Server 2008, and Novell. NOTE: You might be required to supply a user name and password in order to use this option, or to send to certain folders.
Scan to a workflow destination NOTE: This device feature is provided by the optional Digital Sending Software product and is supported for the HP LaserJet M4349x MFP only. If the system administrator has enabled the workflow functionality, you can scan a document and send it to a custom workflow destination. A workflow destination gives you the ability to send additional information, along with the scanned document, to a specified network or file transfer protocol (FTP) location.
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9 Fax The HP LaserJet M4349x MFP comes with an HP LaserJet Analog Fax Accessory 300 installed. Windows users can also install the optional HP Digital Sending Software (DSS), which provides digital faxing services. For complete instructions for configuring the fax accessory and using the fax features, see the HP LaserJet Analog Fax Accessory 300 User Guide. This chapter provides a summary of analog and digital fax.
Analog fax When the HP LaserJet Analog Fax Accessory 300 is installed, the device can function as a standalone fax machine. NOTE: The HP LaserJet M4349x MFP comes with an HP LaserJet Analog Fax Accessory 300 installed. Install the fax accessory If your device does not have the HP LaserJet Analog Fax Accessory 300 installed, use the following procedure to install it. 1. Unpack the fax accessory from the box, but do not remove it from the antistatic pouch. 2.
5. Open the formatter-cage door by grasping the metal tab and pulling the door open. 6. If you are replacing an existing fax accessory, remove the old card from the formatter by pulling it out of the slot. 7. Remove the new fax accessory from the antistatic pouch. CAUTION: The fax accessory contains parts that are sensitive to electrostatic discharge (ESD).
11. Replace the formatter cover. 12. Plug the power cable into the device, and turn on the device. Connect the fax accessory to a phone line When connecting the fax accessory to a phone line, ensure that the phone line that is being used for the fax accessory is a dedicated line that is not used by any other devices. In addition, this line should be an analog line because the fax will not function correctly if it is connected to some digital PBX systems.
Digital fax Digital faxing is available when you install the optional HP Digital Sending Software. For information about ordering this software, go to www.hp.com/go/ljm4349mfp_software. With digital faxing, the device does not need to be connected directly to a phone line. Instead, the device can send a fax in one of three ways: ● LAN fax sends faxes through a third-party fax provider.
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10 Manage and maintain the device This chapter describes how to manage the printer: ENWW ● Use information pages ● Configure e-mail alerts ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use the HP Printer Utility for Macintosh ● Manage supplies ● Clean the device ● Calibrate the scanner 145
Use information pages From the control panel, print pages that give details about the device and its current configuration. The table below provides the instructions for printing the information pages. Page description How to print the page Menu map 1. From the Home screen, touch Administration. Shows the control-panel menus and available settings. 2. Touch Information. 3. Touch Configuration Page. 4. Touch Administration Menu Map. 5. Touch Print.
Page description How to print the page File directory 1. From the Home screen, touch Administration. Contains information for any mass storage devices, such as flash drives, memory cards, or hard disks, that are installed in the device. 2. Touch Information. 3. Touch Configuration Page. 4. Touch File Directory. 5. Touch Print. Fax reports 1. From the Home screen, touch Administration. Five reports show fax activity, fax calls, billing codes, blocked fax numbers, and speed-dial numbers. 2.
Configure e-mail alerts NOTE: If your company does not have e-mail, this feature might not be available. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device. The alerts take the form of e-mail messages to the e-mail account(s) that you specify.
Use the embedded Web server ● View device control status information ● Set the type of paper loaded in each tray ● Determine the remaining life on all supplies ● View and change tray configurations ● View and change the device control panel menu configuration ● View and print internal pages ● Receive notification of device and supplies events ● View and change network configuration ● View support content that is specific to the current state of the device When the device is connected to th
Embedded Web server sections Tab or section Options Information tab ● Device Status: Shows the device status and shows the life remaining of HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change Settings. ● Configuration Page: Shows the information found on the configuration page.
Tab or section Options Settings tab ● Configure Device: Allows you to configure device settings. This page contains the traditional menus found on devices using a control-panel display. Provides the ability to configure the device from your computer ● E-mail Server: Network only. Used in conjunction with the Alerts page to set up incoming and outgoing e-mail, as well as to set e-mail alerts. ● Alerts: Network only.
Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhanced-management software at www.hp.com/go/webjetadmin_software.
Use the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X computer. Open the HP Printer Utility Open the HP Printer Utility in Mac OS X V10.3, V10.4 and later 1. In the Dock, click the Printer Setup Utility icon. NOTE: If the Printer Setup Utility icon does not appear in the Dock, open the Finder, click Applications, click Utilities, and then double-click Printer Setup Utility. 2.
Manage supplies Monitor the print cartridge to ensure high-quality output. Supplies life expectancy The life of the print cartridge depends on the amount of toner that print jobs require and the length of life for the components inside the cartridge. When printing text at approximately 5% coverage (typical for a business letter), the HP print cartridge lasts an average of 18,000 pages. The page-yield specification that HP provides is a general guideline. Actual yield can vary according to usage conditions.
To install a new HP print cartridge, see Change the print cartridge on page 154. To recycle the used cartridge, follow the instructions included with the new cartridge. Print-cartridge authentication The device automatically authenticates the print cartridge when it is inserted into the device. During authentication, the device notifies you whether a cartridge is a genuine HP print cartridge.
Clean the device During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems, such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems. Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.
Clean the scanner lid backing Minor debris can accumulate on the white document lid backing that is located underneath the scanner lid. 1. Open the scanner lid. 2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water. Also, clean the scanner strip next to the ADF scanner glass. 3. Wash the backing gently to loosen debris; do not scrub the backing. 4. Dry the backing by using a chamois or soft cloth.
Clean the document feeder delivery system 1. Open the scanner lid. 2. Locate the white, vinyl document-feeder backing. 3. Locate the white, vinyl calibration strips. 4. Clean the document-feeder backing and the calibration strips by wiping them with a clean, damp, lint-free cloth. Use an ammonia-based surface cleaner only when a water-dampened cloth does not clean the document-feeder components. 5. Clean the scanner glass by wiping it gently with a clean, slightly damp, lint-free cloth.
CAUTION: Clean the rollers only if you experience misfeeds or marks on the originals, and you notice dust on the rollers. Cleaning the rollers frequently could introduce dust into the device. 1. Open the scanner lid. 2. Locate the rollers near white, vinyl calibration strips. 3. Wipe the rollers gently with a clean, water-dampened, lint-free cloth. CAUTION: Do not pour water directly onto the rollers. Doing so might damage the device. ENWW 4. Close the scanner lid. 5.
6. Locate the rollers. 7. Wipe the rollers with a clean, water-dampened, lint-free cloth. CAUTION: Do not pour water directly onto the rollers. Doing so might damage the device. 8. Locate the separation pad. 9. Wipe the pad with a clean, water-dampened, lint-free cloth. 10. Close the document-feeder cover.
Calibrate the scanner Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read the position of the image accurately. During the calibration procedure, scanner offset values are calculated and stored. The offset values are then used when producing scans so that the correct portion of the document is captured.
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11 Problem solving This chapter provides information about the following topics.
Problem-solving checklist If you are experiencing problems, use the following checklist to identify the cause of the problem: ● Is the device connected to power? ● Is the device on? ● Is the device in the Ready state? ● Are all necessary cables connected? ● Do any messages appear on the control panel? ● Are genuine HP supplies installed? ● Was a recently replaced print cartridge installed correctly, and was the pull tab and/or attached tape on the cartridge removed? For additional information
Problem-solving flowchart Symptom Check Possible causes Possible solutions The control-panel display is blank, no lights are lit, and the device makes no sounds from the motors. Is the power on? The power switch might be off. 1. Make sure the device is plugged in and the power switch is on. 2. Test the power outlet by plugging the device into an outlet that is known to work. The internal power supply might have failed. 3. If the problem persists, contact your dealer for support.
Symptom Check Possible causes Possible solutions Do original documents feed correctly through the ADF? The original document might be printed on media that is too light or too heavy for the ADF. 1. If the original document is printed on very heavy or light media, copy by using the flatbed glass. 2. Clean the ADF rollers and separation pad. See Clean the document feeder on page 157. 3. Install the ADF maintenance kit. See Order parts, accessories, and supplies on page 228 4.
Symptom Check Possible causes Possible solutions Print-quality problems Is the overall print quality poor? The media does not meet specifications. 1. Make sure the media meets specifications for the device. See Select print media on page 72. 2. Replace the print cartridge. See Change the print cartridge on page 154 3. Install the device maintenance kit. See Order parts, accessories, and supplies on page 228. 4. If the problem persists, contact your dealer for support. 1.
Symptom Check Possible causes Possible solutions E-mail problems Are you able to send e-mail attachments? The SMTP gateway might need to be reconfigured. See Solve e-mail problems on page 219. The device might be configured so that the “From” e-mail address cannot be changed. Use the embedded Web server to change these settings. See Embedded Web server on page 16.
Symptom Check Possible causes Possible solutions Is the Fax feature configured correctly but you cannot send faxes? You must use the phone cord that See Solve fax problems on page 216. came with the device. The phone cord might not be connected securely or the telephone line might not be working. You might have connected the device to a digital phone line instead of an analog phone line. The fax accessory requires an analog phone line.
Solve general device problems Device selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program. Remove any media in other trays to make the device select from the correct tray. For Macintosh computers, use the HP Printer Utility to change the priority of the tray. The configured size does not match the size of the media that is loaded in the tray.
Print job is extremely slow. Cause Solution The job might be very complex. Reduce the complexity of the page or try adjusting the printquality settings. If this problem occurs frequently, add memory to the device. The maximum speed of the device cannot be exceeded even when more memory is added. Printing speeds might be automatically reduced when printing on custom-sized media. Note: Slower speeds are expected when printing on narrow paper, when printing from tray 1, or when using the High2 fuser mode.
The device prints, but the text is wrong, garbled, or incomplete. Cause Solution The wrong driver was selected in the software. Check the software device selection menu to make sure that an HP LaserJet M4349x device is selected. The software program is malfunctioning. Try printing a job from another program. The device does not respond when you select Print in the software. Cause Solution The device is out of media. Add media. The device might be in the manual-feed mode.
Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the device. They inform you of normal device operation and require no interaction to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message Ready appears if the device is online.
Control-panel messages Table 11-1 Control-panel messages Control panel message Description Recommended action A duplexed (2-sided) document was requested from a tray that is set to Any Size or Any Custom. Duplexing is not allowed from a tray configured to Any Size or Any Custom. Select another tray or reconfigure the tray. A user name or password is incorrect. Type the information again.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action 13.JJ.NT JAM INSIDE TOP COVER AREA Media is jammed in the top cover area. Follow the instructions in the onscreen dialog box. See Clear jams from the top-cover and print-cartridge areas on page 185. 13.JJ.NT JAM INSIDE TOP COVER AREA Remove print cartridge Media is jammed in the top cover area and you must remove the print cartridge to clear the jam. Follow the instructions in the onscreen dialog box.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action 41.3 MEDIA TOO SHORT CANNOT SEND TO FACE DOWN OUTPUT BIN The MFP cannot deliver the selected media Select the face-up output option, or load a face-down because the media does not meet longer-size media in the tray. Resend the job. the minimum length specification. See Select print media on page 72. 41.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action 55.XX.YY DC CONTROLLER ERROR To continue turn off then on The print engine is not communicating with the formatter. Turn the MFP off, and then turn the MFP on. If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp. 56.X ERROR To continue turn off then on A temporary printing error has occurred. Turn the MFP off, and then turn the MFP on.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action 68.X PERMANENT STORAGE FULL To continue touch OK The MFP NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. Touch OK to clear the message. If the message is not cleared, turn the MFP off, and then turn the MFP on.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Bad env feeder connection The envelope feeder is not connected properly. Remove and reinstall the envelope feeder. If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp. Cartridge failure return for replacement The print cartridge still contains part of the sealing tape. Try to remove the remaining sealing tape.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action E-mail Gateway did not respond. Job failed. A gateway has exceeded the time out value. Validate the SMTP IP address. See Solve email problems on page 219. E-mail Gateway rejected the job because of the addressing information. Job failed. One or more of the e-mail addresses is incorrect. Send the job again with the correct addresses. Error executing Digital Send job. Job failed.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Novel login required Novell authentication has been enabled for this destination. Enter Novell network credentials to access the requested feature. Order cartridge The number of pages remaining for the print Touch OK to continue printing until the print cartridge has reached the low threshold. The cartridge is out of toner.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action SCAN FAILURE Press 'Start' to rescan The scan was unsuccessful and the document needs to be rescanned. If necessary, reposition the document to rescan it, and then press Start. SMTP Gateway The SMTP gateway has exceeded a time out Verify the e-mail server address. See Solve e-mail problems on page 219. Contact the value. network administrator.
Common causes of jams The device is jammed.1 1 ENWW Cause Solution The media does not meet specifications. Use only media that meets HP specifications. See Select print media on page 72. A component is installed incorrectly. Verify that the print cartridge is correctly installed. You are using media that has already passed through a device or copier. Do not use media that has been previously printed on or copied. An input tray is loaded incorrectly. Remove any excess media from the input tray.
Clear jams If a jam message appears on the control-panel display, look for jammed paper or other print media in the locations that are indicated in the following figure. 1 Top-cover and print-cartridge areas 2 Envelope-feeder area and tray 1 area (the envelope feeder is optional) 3 Tray 2 and optional 500-sheet feeder areas 4 Duplexing area (the duplexer is optional) 5 Output area 6 Document feeder The following table lists the jam messages that might appear on the control-panel display.
Table 11-2 Control-panel messages for jams (continued) Jam message Procedure for clearing the jam 13.JJ.NT JAM INSIDE RIGHT ACCESS DOOR See Clear jams from the tray 2, 3, 4, or 5 areas on page 190. 13.JJ.NT JAM INSIDE TOP COVER AREA See Clear jams from the top-cover and print-cartridge areas on page 185. 13.JJ.NT JAM INSIDE TRAY 2 AREA See Clear jams from the tray 2, 3, 4, or 5 areas on page 190. 13.JJ.
3. Slowly pull the jammed media out of the device. Do not tear the media. 4. If jammed media is difficult to remove, open tray 1 and remove the envelope-entrance cover. If media is present, remove it. 5. Rotate the paper-release guide to check for additional jammed media underneath. If jammed media is present, remove it. 6. Replace the envelope-entrance cover and close tray 1. 7. Reinstall the print cartridge and close the top cover. 8.
Clear jams from the optional envelope-feeder area This section applies only to jams that occur when you are using an optional envelope feeder. ENWW 1. Remove any envelopes that are loaded in the envelope feeder. Lower the envelope weight and lift the tray extension up, to the closed position. 2. Press and hold the release button on the left side of the optional envelope feeder. Grasp both sides of the optional envelope feeder and carefully pull it out of the device. 3.
4. Insert the optional envelope feeder into the device until it locks into place. Pull gently on the optional envelope feeder to be sure that it is securely in place. 5. Fold down the envelope-feeder tray. Lift the envelope weight. 6. Reload the envelopes, making sure that you push the bottom envelopes in slightly farther than the top envelopes. 7. If a jam message persists, jammed media is still in the device. Look for the jam in another location.
ENWW 3. Slowly pull any jammed media out of the device. Do not tear the media. If part of the sheet has already been pulled into the device, follow the steps for Clear jams from the top-cover and printcartridge areas on page 185. 4. If jammed media is difficult to remove, remove the envelope-entrance cover. If media is present, remove it. 5. Rotate the paper-release guide to check for additional jammed media underneath. If jammed media is present, remove it. 6.
7. Reinstall the print cartridge and close the top cover. 8. If a jam message persists, jammed media is still in the device. Look for the jam in another location. Clear jams from the tray 2, 3, 4, or 5 areas Use this procedure to clear jams that occur in tray 2 or in the optional 500-sheet feeders. 1. Pull the jam-access lever to open the jam-access cover. 2. Carefully pull out any jammed media from either the top or the bottom of the jam-access area.
4. Slide the tray completely out of the device, and remove any damaged media from the tray. 5. Slide the tray into the device. 6. If a jam message persists, jammed media is still in the device. Look for the jam in another location. Clear jams from the optional duplexer If a jam occurs during a duplex printing job, use this procedure to check for the jam and to clear it. ENWW 1. Remove the output bin (or remove the stapler/stacker or the mailbox). 2. Remove the optional duplexer.
3. Check for jammed paper in the optional duplexer. Carefully pull out the jammed paper. 4. Set the duplexer aside. 5. Check for jammed paper inside the device. Carefully pull out the jammed paper. 6. Reinstall the duplexer. 7. Reinstall the output bin (or reinstall the 3-bin mailbox or the stapler/stacker). 8. If a jam message persists, jammed media is still in the device. Look for the jam in another location.
Clear jams from the output areas Use this procedure to clear jams that occur in the output bin, the 3-bin mailbox, or the stapler/stacker. ENWW 1. If you are using the standard output bin, slide the standard output bin away from the device. 2. If you are using a 3-bin mailbox or a stapler/stacker, remove any media that is stacked, and then press and hold the release button on the top of the accessory. Slide the accessory away from the device. 3.
5. If you are using a 3-bin mailbox, the jammed media might be completely inside the device. Open the jam-access cover that is on the top of the 3-bin mailbox, and carefully pull the jammed media out of the mailbox. 6. Reinstall the output-bin assembly, the 3-bin mailbox, or the stapler/stacker. Insert the device at an angle, and then slide it into the device. 7. If a jam message persists, jammed media is still in the device. Look for the jam in another location.
ENWW 4. Remove the optional duplexer or the duplex cover. 5. If you cannot see the jammed media inside the fuser, skip to step 9. 6. If you can see either the leading edge or the trailing edge of the jammed media inside the fuser, carefully pull it out. 7. If you can see the jammed media, but neither the leading edge nor the trailing edge is visible, gently pull on the sides of the sheet of media until one edge becomes free. Then carefully pull the jammed media out of the fuser. 8.
10. Open the black cover at the top of the fuser, and remove the jammed media. 11. Reinstall the fuser. Push on the fuser with your thumbs to be sure it snaps securely into place. 12. To reinstall the fuser-entrance guide, first insert the right-side mounting pin into the hole on the right side, and then lower the left-side mounting pin into the hole on the left side. 13. Reinstall the duplexer or the duplex cover. 14. Reinstall the output-bin assembly, the 3-bin mailbox, or the stapler/stacker.
Clear jams from the document feeder Use this procedure to clear jams from the document feeder. ENWW 1. Lift the document-feeder input tray, and check for jammed media underneath the tray. Carefully remove any jammed media. 2. Pull up on the document-feeder-cover-release lever, and open the document feeder cover. Carefully remove any jammed media. 3. Lift the green jam lever on the document guide, and then check for jammed media. Carefully remove any jammed media. 4. Close the document feeder cover.
Solve repeated jams Situation Solution General repeated jam problems 1. Make sure that the media is loaded correctly in the trays and that all width guides are set correctly (see Load media on page 78). 2. Make sure that the tray is set for the size of media that is installed and that the tray is not overloaded. 3. Try turning over the stack of media in the tray. If you are using prepunched or letterhead paper, try printing from tray 1. 4.
Clear staple jams The stapler is designed to be free of staple jams. To reduce the risk of staple jams, make sure that you observe the following media limits: ● Plain media: 30 sheets of 75 g/m2 (20 lb) media Glossy media: 20 sheets Thick media (128-199 g/m2 [34-53 lb]): Stack height must not exceed 3mm (0.27 inches) Occasionally, staples become jammed in the optional stapler/stacker. If jobs are not being stapled correctly or are not being stapled at all, use the following procedure to clear staple jams.
5. Lift up on the small lever at the back of the staple cartridge. 6. Remove the staples that protrude from the staple cartridge. 7. Close the lever at the back of the staple cartridge. Be sure that it snaps into place. 8. Reinsert the staple cartridge into the staple-cartridge holder, and push down on the green handle until it snaps into place. 9. Close the staple-cartridge cover, and slide the stapler/stacker into the device.
Solve print-quality problems This section helps you define print-quality problems and what to do to correct them. Often print-quality problems can be handled easily by making sure that the device is correctly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality problems associated with media Some print-quality problems arise from the use of inappropriate media. ● Use media that meets HP specifications. See Select print media on page 72.
See Light print (partial page) on page 203 See Light print (entire page) on page 203 See Specks on page 203 See Specks on page 203 See Dropouts on page 204 See Gray background on page 204 See Toner smear on page 205 Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc See Dropouts on page 204 See Dropouts on page 204 See Lines on page 204 Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.
NOTE: These examples depict letter-size media that has passed through the device. Light print (partial page) 1. Make sure that the print cartridge is fully installed. 2. The toner level in the print cartridge might be low. Replace the print cartridge. 3. The media might not meet HP specifications (for example, the media is too moist or too rough). See Select print media on page 72. Light print (entire page) 1. Make sure that the print cartridge is fully installed. 2.
3. Try using a different type of media. 4. Check the print cartridge for leaks. If the print cartridge is leaking, replace it. Dropouts 1. Make sure that the environmental specifications for the device are being met. See Printing and paper-storage environment on page 77. 2. If the media is rough, and the toner easily rubs off, open the Administration menu at the device control panel. Open the Print Quality menu, select Fuser Modes, and then select the media type you are using.
5. Open the Administration menu at the device control panel. On the Print Quality menu, increase the Toner Density setting. See Print Quality menu on page 48. 6. Make sure that the environmental specifications for the device are being met. See Printing and paper-storage environment on page 77. 7. Replace the print cartridge. Toner smear 1. Print a few more pages to see if the problem corrects itself. 2. Try using a different type of media. 3.
Repeating defects 1. Print a few more pages to see if the problem corrects itself. 2. If the distance between defects is 44 mm (1.7 in), 58 mm (2.3 in), or 94 mm (3.7 in), the print cartridge might need to be replaced. 3. Clean the inside of the device and run a cleaning page. See Clean the device on page 156.) Also see Repeating image on page 206. Repeating image Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.
Page skew 1. Print a few more pages to see if the problem corrects itself. 2. Verify that no torn pieces of media are inside the device. 3. Make sure that media is loaded correctly and that all adjustments have been made. See Load media on page 78. Make sure that the guides in the tray are not too tight or too loose against the media. 4. Turn over the stack in the tray. Also, try rotating the stack 180°. 5. Make sure that the type and quality of the media you are using meet HP specifications.
Wrinkles or creases 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications for the device are being met. See Printing and paper-storage environment on page 77. 3. Turn over the stack in the tray. Also, try rotating the stack 180°. 4. Make sure that media is loaded correctly and all adjustments have been made. See Load media on page 78. 5. Make sure that the type and quality of the media you are using meet HP specifications.
This defect typically occurs when the print cartridge has far exceeded its rated life. For example, if you are printing a very large quantity of pages with very little toner coverage. 1. Replace the print cartridge. 2. Reduce the number of pages that you print with very low toner coverage. White spots on black 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the media you are using meet HP specifications. See Select print media on page 72.
Blurred print 1. Make sure that the type and quality of the media you are using meet HP specifications. See Select print media on page 72. 2. Make sure that the environmental specifications for the device are being met. See Printing and paper-storage environment on page 77. 3. Turn over the stack in the tray. Also, try rotating the stack 180°. 4. Do not use media that already has been run through the device. 5. Decrease the toner density. Open the Administration menu at the device control panel.
Solve network printing problems ENWW ● Print a configuration page (see Use information pages on page 146). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the network settings and status. ● See the HP Jetdirect Embedded Print Server Administrator's Guide for help and for more information about the Jetdirect configuration page. ● Try printing the job from another computer.
Solve copy problems Prevent copy problems The following are a few simple steps you can take to improve copy quality: ● Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF). ● Use quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program. See Load media on page 78 for instructions.
Problem Cause Solution Black dots or streaks appear on the copy. Ink, glue, correction fluid, or an unwanted substance might be on the automatic document feeder (ADF) or flatbed scanner. Clean the device. See Clean the device on page 156. Copies are too light or dark. The darkness setting needs to be adjusted. Touch Copy, and then touch Image Adjustment. Adjust the Darkness slider to lighten or darken the image. Text is unclear. The sharpness setting needs to be adjusted.
Problem Cause Solution Print is crooked or misaligned on the page. The media guides might be incorrectly adjusted. Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again. The scanner might require a calibration. Perform a tray alignment, and then calibrate the scanner. More than one sheet feeds at one time.
ENWW Problem Cause Solution Copies are blank. The sealing tape might not have been removed from the print cartridge. Remove the print cartridge from the device, pull out the sealing tape, and then reinstall the print cartridge. The original might have been loaded incorrectly. Load the original correctly in the ADF or flatbed scanner. See Load media on page 78. The media might not meet HP specifications. Use media that meets HP specifications. See Select print media on page 72.
Solve fax problems Solve sending problems Faxes quit during sending. Cause Solution The fax machine to which you are sending might be malfunctioning. Call the recipient to make sure that the receiving fax machine is turned on and ready to receive faxes, or try sending to another fax machine. Your telephone line might not be working, or the line might be experiencing interference. Disconnect the fax cable from the telephone jack, and then connect a telephone.
NOTE: If the fax is sending very slowly, see "Faxes are transmitting or being received very slowly" in Initial Setup menu on page 32. Solve receiving problems Incoming fax calls are not being answered by the fax (no fax detected). Cause Solution The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting. See the fax guide for information about changing the setting. The telephone cord might not be connected properly, or the telephone cord is not working.
Faxes are not printing at the device. Cause Solution The Schedule Printing of Faxes mode is enabled. Faxes will not print until it is disabled Disable the Schedule Printing of Faxes mode. See the fax guide for information about changing the setting. The device toner level is low, or it has run out of toner. Replace the print cartridge. The device stops printing as soon as it is low on toner or runs out of toner. Any faxes received are stored in memory and are printed after the toner has been replaced.
Solve e-mail problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the SMTP gateway address or the LDAP gateway address. Print a Configuration page to find the current SMTP and LDAP gateway addresses. Use the following procedures to check if the SMTP and LDAP gateway addresses are valid. Validate the SMTP gateway address NOTE: This procedure is for Windows operating systems. 1. Open an MS-DOS command prompt: click Start, click Run, and then type cmd.
Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program. Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.
Solve common Macintosh problems In addition to the problems that are listed in Solve general device problems on page 170, this section lists problems that can occur when using Mac OS X. NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The device will not appear in the Chooser. The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The device software might not have been installed or was installed incorrectly.
The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility. Cause Solution The device software might not have been installed or was installed incorrectly. Make sure that the PPD file is in the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where “” represents the two-letter language code for the language that you are using. If necessary, reinstall the software.
When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X version 10.3 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple.
Solve Linux problems For information about Linux problem solving, go to the HP Linux support Web site: hp.sourceforge.net/.
Solve PostScript problems The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE: To receive a printed or screen message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section that you want.
226 Chapter 11 Problem solving ENWW
A Accessories and consumables This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer.
Order parts, accessories, and supplies To order parts, accessories, and supplies, contact your dealer.
Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the printer. Accessories Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity. Q5968A Holds Letter, A4, Legal, A5, B5 (JIS), Executive, and 8.5 x 13 inch paper sizes. The printer can accommodate up to three optional 500-sheet feeders.
Maintenance kits Item Description Part number Printer maintenance kit. 110-volt printer maintenance kit Q5998A Includes a replacement fuser, a transfer roller, a transfer-roller tool, a pickup roller, eight feed rollers, and one pair of disposable gloves. Includes instructions for installing each component. 220-volt printer maintenance kit Q5999A The printer maintenance kit is a consumable item, and its cost is not covered under the warranty or most extended warranty options.
Item Description Part number HP LaserJet paper Letter (8.5 x 11 inch), 500 sheets/ ream, 10-ream carton HPJ1124/North America Legal (8.5 x 14 inch), 500 sheets/ ream, 10-ream carton HPJ1424/North America ALetter (220 x 280mm), 500 sheets/ ream, 5-ream carton Q2398A/Asia-Pacific countries/ regions A4 (210 x 297mm), 500 sheets/ream, 5-ream carton Q2400A/Asia-Pacific countries/ regions A4 (210 x 297mm), 500 sheets/ream CHP310/Europe Letter (8.
Item Description Part number HP Office paper Letter (8.5 x 11 inch), 500 sheets/ ream, 10-ream carton HPC8511/North America and Mexico For use with all office equipment-laser and inkjet printers, copiers, and fax machines. Good for high-volume printing. Letter (8.5 x 11 inch), 3-hole, 500 sheets/ream, 10-ream carton HPC3HP/North America Specifications: 84 bright, 20lb (75g/m2). Legal (8.5 x 14 inch), 500 sheets/ ream, 10-ream carton HPC8514/North America Letter (8.
B ENWW Specifications ● Physical specifications ● Electrical specifications ● Acoustic specifications ● Operating environment 233
Physical specifications Table B-1 Product dimensions 1 Product Height Depth Width Weight1 HP LaserJet M4349x MFP 667mm (26.3 inches) 483mm (19.0 inches) 762mm (30.0 inches) 52.4kg (115.5lb) Optional 500-sheet feeder 122mm (4.8 inches) 483mm (19.0 inches) 559mm (22.0 inches) 8.3kg (18.3lb) Optional cabinet 440mm (17.3 inches) 762mm (30.0 inches) 825.5mm (32.5 inches) 41.8kg (92.2lb) Optional stapler/stacker 6.0kg (13.2lb) Optional 3-bin mailbox 5.8kg (12.
Acoustic specifications Table B-5 Sound power and pressure level for the HP LaserJet M4349x MFP1 Sound power level Declared per ISO 9296 Printing2 LWAd= 7.0Bels (A) [70dB(A)] Copying LWAd= 7.2Bels (A) [72dB(A)] Ready LpAm=33dB (A) Sound pressure level Declared per ISO 9296 Printing2 LpAm=55dB (A) Copying LpAm=56dB (A) Ready LpAm=33dB (A) 1 Values subject to change. See www.hp.com/support/ljm4349mfp for current information. 2 Speed is 43ppm A4 size.
236 Appendix B Specifications ENWW
C Regulatory information This section contains the following regulatory information: ENWW ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements 237
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
HP LaserJet print supplies It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, operation and recycling processes.
Material restrictions This HP product contains mercury in the fluorescent lamp of the scanner and/or control panel liquid crystal display that may require special handling at end-of-life. This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following: HP LaserJet M4349x device Type Carbon monofluoride lithium battery BR1632 Weight 1.
Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety.
Telecom statement The HP LaserJet M4349x models have the HP LaserJet Analog Fax Accessory 300 already installed to provide communication to the public switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for all regulatory approval information and regulatory notices associated with the fax functionality and that device.
Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company DoC#: BOISB-0407-01-Rel.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
VAROITUS ! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle. VARNING ! Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet M4349x - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita.
D Working with memory and print server cards This section explains the memory features of the printer and provides steps for expansion.
Overview Memory is upgradeable by replacing the memory DIMM. DIMMs are available in 32, 48, 64, 128, and 512 MB. For ordering information, see Order parts, accessories, and supplies on page 228 NOTE: Single inline memory modules (SIMMs) used in previous HP LaserJet printers are not compatible with the printer. The printer also has one EIO slot for expanding the printer networking capabilities.
Adding printer memory You might want to add more printer memory to the printer if you often print complex graphics, print PostScript (PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying. Installing printer memory CAUTION: Static electricity can damage DIMMs.
5. Remove the DIMM from the antistatic package. CAUTION: To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs. 6. Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) 7. Press the DIMM straight into the slot, and press firmly.
8. Close the formatter-cage door. 9. Replace the formatter cover. 10. Reconnect the interface cable(s). 11. Reconnect the power cord, and turn the device on.
Checking DIMM installation After installing the DIMM, make sure that the installation was successful. To verify that the DIMM is installed correctly 1. Turn the printer on. Check that the Ready light is illuminated after the printer has gone through the startup sequence. If an error message appears, the DIMM might have been incorrectly installed. See Use information pages on page 146. 2. Print a configuration page (see Use information pages on page 146). 3.
Save resources (permanent resources) Utilities or jobs that you download to the device sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the device memory until you turn the device power off. Use the following guidelines if you use the page description language (PDL) ability to mark resources as permanent. For technical details, see an appropriate PDL reference for PCL or PS.
Enabling memory for Windows 1. On the Start menu, point to Settings, and click Printers or Printers and Faxes. 2. Select this printer and select Properties. 3. On the Configure tab, click More. 4. In the Total Memory field, type or select the total amount of memory that is now installed. 5. Click OK. 6. Go to Checking DIMM installation on page 252.
Using HP Jetdirect print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card 1. Turn off the device. 2. Remove the two screws and cover plate from the EIO slot on the back of the device. NOTE: Do not discard the screws or the cover plate. Save them for future use if you remove the EIO card. 3. Install the EIO card in the EIO slot and tighten the screws. 4. Connect the network cable to the EIO card. 5.
Remove an HP Jetdirect print server card 1. Turn off the device. 2. Disconnect the network cable from the EIO card. 3. Loosen the two screws from the EIO card, and then remove the EIO card from the EIO slot. 4. Place the cover plate from the EIO slot onto the back of the device. Insert and tighten the two screws. 5. Turn on the device.
Index Symbols/Numerics 3-bin mailbox capacity 5 jams, clearing 193 media specifications 75 media types supported 72 part number 9, 229 reattach error message 181 3-bin mailbox selecting 89 500-sheet tray.
ADF 5, 76 envelope feeder 74 output bins 5 stacker 75 stapler 75 stapler/stacker 5 tray 1 72 card stock guidelines for using 69 output path 89 printing on 87 cartridges authentication 155 genuine HP 154 management menu 31 non-HP 154 recycling 240 replacing 154 storage 154 cartridges, print error messages 179, 180 jams, clearing 185 part numbers 229 cartridges, staple empty, stop or continue settings 94 jams 199 loading 94 low error message 182 part numbers 9, 229 characters, misformed 206 chosen personality
DIMMs error messages 176 installing 249 part numbers 230 verifying installation 252 disk EIO slots 248 installing 255 removing 256 disposal, end-of-life 241 DLC/LLC settings 35 Document feeder cleaning delivery system 157 error messages 179 jams, clearing 197 jams, frequent 198 document feeder copying two-sided documents 120 dots, problem-solving 203, 209, 213 double-sided copying 120 double-sided printing error messages 174, 175, 178, 179, 181 loading paper 112 Macintosh settings 153 problem-solving 171 do
file directory, printing 147 File Upload, Macintosh 153 Finnish laser safety statement 245 Firmware Update, Macintosh 153 first page blank 106 use different paper 106, 111 folders error messages 180 sending to 136 fonts EPS files, problemsolving 222 included 4 list, printing 22, 147 permanent resources 253 problem-solving 225 Upload Macintosh 153 fraud hotline 155 FTP, sending to 137 fuser error messages 176 jams, clearing 194 paper wrapping errors 181 fuser modes 70 G gateways configuring 128 error message
proof and hold 96 QuickCopy 99 settings 31 stored 100 jobs Macintosh settings 153 K keys, control panel locating 18 touchscreen 20 kits, maintenance part number 230 Korean EMC statement 245 L labels loading 78 printing 84 specifications 68 LAN fax 143 LAN-connector 5 languages, printer 4 laser safety statements 245 LDAP servers connecting to 128 error messages 180 validating gateway addresses 219 legal paper clipped margins 225 letterhead guidelines for using 70 printing on 85 lid, cleaning 157 light copyin
supply errors 174 verifying installation 252 Menu button 18 menu map Information menu 22 printing 146 menus, control panel access denied 174 Administration 21 E-mail Setup 43 Fax Setup 40 Information 22 Initial Setup 32 Management 31 Resets 54 Send Setup 43 Service 55 Time/Scheduling 29 mercury-free product 241 messages alphabetical list 174 e-mail alerts 148, 153 jams 184 numerical list 174 types of 173 misformed characters, problemsolving 206 multifeeds 214 multiple pages per sheet 107, 111 multipurpose t
PCL drivers operating systems supported 11 universal 12 permanent resources 253 permanent storage errors 178 phone line, connecting fax accessory 142 photos copying 124 loading 131 PINs, private jobs 98 ports included 5 problem-solving Macintosh 222 postcards 87 PostScript problem-solving 225 PostScript Printer Description (PPD) files included 15 power specifications 234 PPDs included 15 preconfiguration, driver 13 preprinted forms guidelines for using 70 preprinted paper printing on 85 prepunched paper pri
replacing staple cartridges 94 replacing printing cartridges 154 reset button 18 Resets menu, control panel 54 resizing documents 105 resolution problem-solving quality 201 settings 153 Resolution Enhancement technology (REt) 153 resource saving 253 REt (Resolution Enhancement technology) 153 retention, job accessing 96 features 96 private 98 proof and hold 96 QuickCopy 99 stored 100 reverse page order 89 rollers cleaning document feeder 158 S safety statements 245 saving resources, memory 253 scaling docum
paper 64, 66 transparencies 69 specifications, media envelope feeder 74 specks, problem-solving 203, 209 speed fax receiving, problemsolving 217 problem-solving 171 troubleshooting 164 speed dial list, printing 147 Spool32 errors 220 spots, problem-solving 203, 209 standard output bin capacity 5 jams, clearing 193 reattach error message 181 selecting 89 staple cartridges empty, stop or continue settings 94 jams 199 loading 94 low error message 182 part numbers 9, 229 stapler printing to 92 stapler/stacker c
trays double-sided printing 109, 112 feeding problems, solving 214 insert or close error message 180 jams, clearing 188, 190 loading 78 Macintosh settings 153 media size specifications 73 media types supported 72 part numbers 229 problem-solving 170 unexpected size or type error message 176 troubleshooting checklist 164 control panel messages, numerical 174 error messages, alphabetical list 174 error messages, numerical list 174 jams, clearing 184 jams, frequent 198 paper path test 198 speed 164 staple jams
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