HP LaserJet P2050 Series Printer User Guide
HP LaserJet P2050 Series Printer User Guide
Copyright and License Trademark Credits © 2008 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries. The information contained herein is subject to change without notice.
Table of contents 1 Product basics Product comparison ............................................................................................................................. 2 HP LaserJet P2050 Series models ...................................................................................... 2 Product features ................................................................................................................................... 3 Product walkaround ......................................
4 Use the product with Macintosh Software for Macintosh ....................................................................................................................... 28 Supported operating systems for Macintosh ..................................................................... 28 Supported printer drivers for Macintosh ............................................................................. 28 Remove software from Macintosh operating systems ................................................
Tray 1 ................................................................................................................................. 51 Tray 2 and optional Tray 3 ................................................................................................. 52 Load A6-size paper ........................................................................................... 52 Manual feed ......................................................................................................................
Paper Types ...................................................................................................... 76 System Setup .................................................................................................... 76 Troubleshooting ................................................................................................ 76 Network Settings ................................................................................................................ 76 Shop for Supplies ..........
Factors that affect product performance .......................................................................... 101 Restore factory settings .................................................................................................................... 101 Interpret control-panel messages ..................................................................................................... 102 Control-panel messages .....................................................................................
Order parts, accessories, and supplies ............................................................................................ 132 Order directly from HP ..................................................................................................... 132 Order through service or support providers ..................................................................... 132 Order directly through the HP ToolboxFX software ......................................................... 132 Part numbers ......
Non-U.S. returns ............................................................................................. 150 Paper ............................................................................................................................... 150 Material restrictions .......................................................................................................... 150 Disposal of waste equipment by users in private households in the European Union .... 151 Material Safety Data Sheet (MSDS) ..
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1 ENWW Product basics ● Product comparison ● Product features ● Product walkaround 1
Product comparison HP LaserJet P2050 Series models HP LaserJet P2055d printer HP LaserJet P2055dn printer HP LaserJet P2055x printer CE457A CE459A CE460A ● Has the same features as the HP LaserJet P2055d model printer, plus the following: Has the same features as the HP LaserJet P2055dn model printer, plus the following: ● Prints up to 35 pages per minute (ppm) on Letter size paper and 33 ppm on A4 size paper ● Contains 64 megabytes (MB) of random access memory (RAM) and is ● expandable to 320 MB
Product features Feature Description Performance ● 600 MHz processor User interface ● 2-line display ● HP ToolboxFX software (a Web-based status and problem-solving tool) ● Windows® and Macintosh printer drivers ● Embedded Web server to access support and order supplies (for network-connected models only) ● HP PCL 5 Universal Print Driver for Windows (HP UPD PCL 5) (available for download from the Web) ● HP PCL 6 ● HP postscript emulation Universal Print Driver for Windows (HP UPD PS) (av
Feature 4 Chapter 1 Product basics Description ● All doors and covers can be opened by using one hand. ● Paper can be loaded in Tray 1 by using one hand.
Product walkaround Front view 1 2 3 4 8 7 5 6 ENWW 1 Tray 1 (pull to open) 2 Top output bin 3 Control panel 4 Print-cartridge-door release button 5 On/off switch 6 Optional Tray 3 (included with the HP LaserJet P2055x printer) 7 Tray 2 8 Print-cartridge door Product walkaround 5
Rear view 1 2 3 7 4 6 6 5 1 Jam-release door (pull the green handle to open) 2 Straight-through paper path (pull to open) 3 DIMM cover (provides access to the DIMM slot) 4 Interface ports 5 Rear duplex jam-release door 6 Power connection 7 Slot for a cable-type security lock Chapter 1 Product basics ENWW
Interface ports 1 2 1 Hi-speed USB 2.0 connection, for connecting directly to a computer 2 RJ.45 network connection (network models only) Model and serial-number label location The label that contains the model and serial numbers is on the outside of the rear output (straight-through paper path).
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2 ENWW Control panel ● Control-panel layout ● Use the control-panel menus ● Reports menu ● System setup menu ● Service menu ● Network config.
Control-panel layout Use the control panel to obtain product and job status information and to configure the product.
Use the control-panel menus To gain access to the control-panel menus, complete the steps below. Use the menus 1. Press OK. 2. Press the down arrow 3. Press OK to select the appropriate option. 4. Press the back button or the up arrow to navigate the listings. to return to the previous level. The following are the main menus. Main menus Reports System setup Service Network config.
Reports menu Use the Reports menu to print reports that provide information about the product. 12 Menu item Description Demo page Prints a page that demonstrates print quality. Menu structure Prints a map of the control-panel-menu layout. The active settings for each menu are listed. Config report Prints a list of all the product settings. Includes network information when the product is connected to a network.
System setup menu Use this menu to establish basic product settings. The System setup menu has several sub-menus. Each is described in the following table. Menu item Sub-menu item Sub-menu item Language Description Select the language for the control-panel display messages and the product reports. Quiet mode On Off Enable or disable quiet mode. When quiet mode is turned on, the product prints at a slower speed. The default setting is Off. Paper setup Def.
Menu item Sub-menu item Sub-menu item Description Lightest Lighter 14 Chapter 2 Control panel ENWW
Service menu Use this menu to restore default settings, clean the product, and activate special modes that affect print output. Menu item Description Cleaning mode Use this option to clean the product if you see toner specks or other marks on the printed output. The cleaning process removes dust and excess toner from the paper path. When you select this item, the product prompts you to load plain paper in Tray 1 and then press OK to start the cleaning process. Wait until the process is complete.
Network config. menu Use this menu to establish network configuration settings. Menu item Description CFG TCP/IP Access the TCP/IP menu and set TCP/IP protocol parameters. ● BOOTP=YES* Enable IPv4 configuration by a BOOTP Server. ● DHCP=YES* Enable IPv4 configuration by a DHCP Server. If DHCP=YES* and the print server has a DHCP lease, you can configure the following DHCP settings: ● RELEASE: Select whether to release (YES) or save (NO) the current lease.
Menu item Description WEB Embedded Web server accepts communications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS. SECURITY FIREWALL PRINT ● HTTPS: Accept only HTTPS (print server appears as a secure site). ● HTTP/HTTPS: Accept either HTTP or HTTPS. Reset current security settings to factory defaults. ● KEEP (default): Retain current security settings. ● RESET: Reset security settings to factory defaults. Disable Firewall. ● KEEP (default): Retain Firewall operation as configured.
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3 ENWW Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● HP Universal Print Driver (UPD) ● Priority for print settings ● Change printer-driver settings for Windows ● Software installation types for Windows ● Remove software for Windows ● Supported utilities for Windows ● Supported network utilities for Windows ● Software for other operating systems 19
Supported operating systems for Windows The product supports the following Windows operating systems: ● Windows XP (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) ● Windows 2000 (driver only) ● Windows Vista (32-bit and 64-bit) Supported printer drivers for Windows ● HP PCL 5 Universal Print Driver (HP UPD PCL 5) (available for download from the Web) ● HP PCL 6 (on the product CD) ● HP postscript emulation Universal Print Driver (HP UPD PS) (available for download from the Web) ●
HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. 22 ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change printer-driver settings for Windows Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu in the software program, click Print. 1. 1. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common. 2.
Software installation types for Windows You can choose from the following types of software installations: ● Basic Installation (Recommended). Installs the minimum set of drivers and software. This installation type is recommended for network installations. ● Full Installation. Installs the full set of drivers and software, including status, alerting, and troubleshooting tools. This installation type is recommended for direct-connect installations. ● Custom Installation.
Supported utilities for Windows HP ToolboxFX HP ToolboxFX is a software program that you can use for the following tasks: ● Checking the product status ● Checking the supplies status and ordering supplies online ● Setting up alerts ● Setting up e-mail notification for certain product and supplies events ● Viewing and changing product settings ● Viewing product documentation ● Gaining access to troubleshooting and maintenance tools You can view HP ToolboxFX when the product is directly connecte
Supported network utilities for Windows HP Web Jetadmin HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be installed only on the network administrator’s computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin.
4 ENWW Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver 27
Software for Macintosh Supported operating systems for Macintosh The product supports the following Macintosh operating systems: ● Mac OS X V10.3, V10.4, V10.5, and later NOTE: For Mac OS X V10.4 and later, PPC and Intel® Core™ Processor Macs are supported. Supported printer drivers for Macintosh The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers.
Change printer-driver settings for Macintosh Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu, click Print. 1. On the File menu, click Print. Mac OS X V10.3 or Mac OS X V10.4 2. Change the settings that you want on the various menus. 2. Change the settings that you want on the various menus. 1. From the Apple menu, click System Preferences and then Print & Fax.
Use features in the Macintosh printer driver Print Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print. 2. Select the driver. 3. Select the print settings. 4. In the Presets box, click Save As..., and type a name for the preset. 5. Click OK. Use printing presets 1. On the File menu, click Print. 2. Select the driver. 3.
Use watermarks A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a document. 1. On the File menu, click Print. 2. Open the Watermarks menu. 3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent message. Select Overlay to print a message that is not transparent. 4. Next to Pages, select whether to print the watermark on all pages or on the first page only. 5.
Print on both sides of the page Use automatic two-sided printing 1. 2. Set the product for the correct width of paper that you are using. At the back of the product, lift the duplex jam-release door, and locate the blue paper-width selection lever. ● Letter and Legal-size paper: Push the lever in. ● A4-size paper: Pull the lever out. Insert enough paper into one of the trays to accommodate the print job.
Use the Services menu If the product is connected to a network, use the Services menu to obtain product and supply-status information. 1. On the File menu, click Print. 2. Open the Services menu. 3. To open the embedded Web server and perform a maintenance task, do the following: 4. ENWW a. Select Device Maintenance. b. Select a task from the drop-down list. c. Click Launch. To go to various support Web sites for this device, do the following: a. Select Services on the Web. b.
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5 ENWW Connectivity ● USB configuration ● Network configuration 35
USB configuration The product has a Hi-Speed USB 2.0 port. The USB cable can be a maximum of 2 meters (6 feet) long. Connect the USB cable Plug the USB cable into the product. Plug the other end of the USB cable into the computer.
Network configuration You might need to configure certain network parameters on the product. You can configure these parameters from the control panel, the embedded Web server, or for most networks, from the HP Web Jetadmin software. Supported network protocols The product supports the TCP/IP network protocol. It is the most widely used and accepted networking protocol. Many networking services utilize this protocol. This product also supports IPv4 and IPv6.
Table 5-3 Messaging and management (continued) Service name Description SNMP (simple network management protocol) Used by network programs for product management. SNMP V3 and standard MIB-II (Management Information Base) objects are supported. Web Jetadmin (WJA) Management application that provides controlled access to HP Jetdirect and printer features. EPC HP Easy Printer Care Software 2.0 (EPC 2.
NOTE: This mode is the recommended network configuration for the product. 1. Before turning on the product, connect the product directly to the network by inserting a network cable into the product network port. 2. Turn on the product, wait 2 minutes, and then use the control panel to print a configuration page. NOTE: Make sure that an IP address is listed on the configuration page before proceeding to the next step. If an IP address is not present, reprint the configuration page. 3.
IP address The product IP address can be set manually, or it can be configured automatically via DHCP, BootP, or AutoIP. Automatic configuration 1. On the control panel, press OK. 2. Use the arrow buttons to select Network config., and then press OK. 3. Use the arrow buttons to select either BOOTP or DHCP, and then press OK. 4. Use the arrow buttons to select Yes, and then press OK. It may take several minutes before the automatic IP address is ready for use. 5.
Link speed setting NOTE: Incorrect changes to the link speed setting might prevent the product from communicating with other network devices. For most situations, the product should be left in automatic mode. Changes can cause the product to power cycle. Changes should be made only while the product is idle. 1. On the control panel, press OK. 2. Use the arrow buttons to select Network config., and then press OK. 3. Use the arrow buttons to select CFG LINK, and then press OK. 4.
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6 ENWW Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Custom paper sizes ● Supported paper and print media types ● Tray and bin capacity ● Special paper or print media guidelines ● Load trays ● Configure trays ● Use paper output options 43
Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
Supported paper and print media sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing. Table 6-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Optional 500-sheet Tray 3 Duplexer Letter 216 x 279 mm (8.5 x 11 inches) Legal 216 x 356 mm (8.5 x 14 inches) A4 210 x 297 mm (8.27 x 11.69 inches) A5 148 x 210 mm (5.83 x 8.
Table 6-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 Tray 2 Optional 500-sheet Tray 3 Duplexer 176 x 250 mm (6.7 x 9.8 inches) Envelope C5 ISO 162 x 229 mm (6.93 x 9.84 inches) Envelope DL ISO 110 x 220 mm (4.33 x 8.66 inches) Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Custom 76 x 127 mm to 216 x 356 mm (3.0 x 5.0 inches to 8.5 x 14 inches) Custom paper sizes This product supports a variety of custom paper sizes.
Supported paper and print media types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljp2050series.
Tray and bin capacity Tray or bin Paper type Specifications Quantity Tray 1 Paper Range: Maximum stack height: 5 mm (0.3 inch) 60 g/m2 (16 lb) bond to 200 g/m2 (54 lb) bond Tray 2 Envelopes Less than 60 g/m2 (16 lb) bond to 90 g/m2 (24 lb) bond Up to 10 envelopes Labels Maximum 0.23 mm (0.009 inch) thick Maximum stack height: 5 mm (0.3 inch) Transparencies Minimum 0.13 mm (0.005 inch) thick Maximum stack height: 5 mm (0.
Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in your print driver to obtain the best print results. CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat.
Load trays Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in the following table.
Tray 1 Tray 1 is accessed from the front of the printer. The printer prints from tray 1 before attempting to print from other trays. Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked on the media). When loading media, adjust the media guides to match the width of the media that you are using.
Tray 2 and optional Tray 3 Media guides ensure that the media feeds correctly into the printer and that the print is not skewed. Tray 2 has side and rear media guides. When loading media, adjust the media guides to match the length and width of the media that you are using. NOTE: When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of new media. This reduces jams by preventing multiple sheets of media from feeding through the printer at one time.
Manual feed You can use manual feed when printing mixed media. For example, you can use manual feed to print an envelope, then a letter, then an envelope, and so on. Load envelopes in Tray 1 and load letterhead into Tray 2. To print using manual feed, open the printer Properties or Printer Setup, and then select Manual Feed (tray 1) from the Source Tray drop-down list. After you have enabled manual feed, press the OK button to print.
Configure trays 54 1. Press OK. 2. Press the down arrow to select System setup, and then press OK. 3. Press the down arrow to select Paper setup, and then press OK. 4. Press the down arrow to select the desired tray, and then press OK. 5. Press the down arrow to select Paper type or Paper size, and then press OK. 6. Press the down arrow to select the size or type. 7. Press OK to save the settings.
Use paper output options The product has two output locations: the top (standard) output bin and the straight-through paper path (rear output). Print to the top (standard) output bin The top output bin collects paper face-down, in the correct order. The top output bin should be used for most print jobs, including transparencies. To use the top output bin, be sure that the rear output (straightthrough paper path) is closed. To avoid jams, do not open or close the rear output while the product is printing.
Print to the straight-through paper path (rear output) The product always uses the straight-through paper path if it is open. Paper exits face-up, with the last page on top (reverse order). Printing from Tray 1 to the rear output provides the straightest path.
7 ENWW Use product features ● EconoMode ● Quiet mode 57
EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner and decrease the cost per page. However, using EconoMode can also reduce print quality. HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge.
Quiet mode This product has a quiet mode that reduces noise during printing. When quiet mode is turned on, the product prints at a slower speed. Follow these steps to enable quiet mode. ENWW 1. On the control panel, press OK. 2. Press the down arrow to select System setup, and then press OK. 3. Press the down arrow to select Quiet mode, and then press OK. 4. Press the down arrow to select On, and then press OK.
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8 ENWW Print tasks ● Cancel a print job ● Use features in the Windows printer driver 61
Cancel a print job You can stop a print request by using the control panel or by using the software program. For instructions about how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE: It can take some time for all printing to clear after you have canceled a print job. Stop the current print job from the control panel ▲ Press the Cancel button on the control panel.
Use features in the Windows printer driver NOTE: The following information is for the HP PCL 6 printer driver. Open the printer driver How do I Steps to perform Open the printer driver On the File menu in the software program, click Print. Select the printer, and then click Properties or Preferences. Get help for any printing option Click the ? symbol in the upper-right corner of the printer driver, and then click any item in the printer driver.
Set paper and quality options To perform the following tasks, open the printer driver and click the Paper/Quality tab. How do I Steps to perform Select a page size Select a size from the Paper size drop-down list. Select a custom page size a) Click Custom. The Custom Paper Size dialog box opens. b) Type a name for the custom size, specify the dimensions, and click OK. Select a paper source Select a tray from the Paper source drop-down list.
Set document finishing options To perform the following tasks, open the printer driver and click the Finishing tab. How do I Steps to perform Print on both sides (Duplex) 1. 2. Print a booklet ◦ Letter and Legal-size paper: Push the lever in. ◦ A4-size paper: Pull the lever out. Insert enough paper into one of the trays to accommodate the print job.
How do I Steps to perform 3. In the Booklet layout drop-down list, click Left binding or Right binding. The Pages per sheet option automatically changes to 2 pages per sheet. 4. Click the OK button to print the job. Print multiple pages per sheet a) Select the number of pages per sheet from the Pages per sheet drop-down list. b) Select the correct options for Print page borders, Page order, and Orientation. Select page orientation a) In the Orientation area, click Portrait or Landscape.
Set advanced printing options To perform the following tasks, open the printer driver and click the Advanced tab. How do I Steps to perform Select advanced printing options In any of the sections, click a current setting to activate a dropdown list so you can change the setting. Change the number of copies that are printed Open the Paper/Output section, and then enter the number of copies to print. If you select 2 or more copies, you can select the option to collate the pages.
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9 ENWW Manage and maintain the product ● Print the information pages ● Use the HP ToolboxFX software ● Manage a network product ● Lock the product ● Manage supplies ● Replace supplies and parts ● Install memory ● Clean the product 69
Print the information pages From the product control panel, you can print information pages that give details about the product and its current configuration using the Reports menu. Name of report Description Demo page Prints a page that demonstrates print quality. Menu structure Prints the control-panel menu map that shows the layout and current settings for the control-panel menu items. Config report Prints the current product configuration.
Use the HP ToolboxFX software HP ToolboxFX is a program that you can use to complete the following tasks: ● Check the product status. ● Configure the product settings. ● View troubleshooting information. ● View online documentation. You can view HP ToolboxFX when the product is directly connected to a computer or when it is connected to the network. You must perform the recommended full software installation to use HP ToolboxFX.
Status The Status folder contains links to the following main pages: ● Device status. This page indicates product conditions such as a jam or an empty tray. After you correct a problem, click Refresh status to update the product status. ● Supplies status. View details such as the estimated percent of toner remaining in the print cartridge and the number of pages that have been printed with the current print cartridge. This page also has links for ordering supplies and for finding recycling information.
Alerts The Alerts folder contains links to the following main pages: ● Set up Status Alerts. Set up the product to send you pop-up alerts for certain events, such as low toner levels. ● Set up E-mail Alerts. Set up the product to send you e-mail alerts for certain events, such as low toner levels.
Device Settings The Device Settings folder contains links to the following main pages: ● Device Information. View information such as the product description and a contact person. ● Paper Handling. Configure trays or change the product paper-handling settings, such as default paper size and default paper type. ● Printing. Change the default product print settings, such as number of copies and paper orientation. ● PCL 5. Change the PCL settings. ● PostScript. Change the PS settings. ● Paper Types.
Paper Handling Use these options to configure your default settings. These are the same options that are available on the control-panel menus on the control panel. For more information, see Use the control-panel menus on page 11. The following options are available for handling print jobs when the product is out of media: ● Select Wait for paper to be loaded. ● Select Cancel from the Paper out action drop-down list to cancel the print job.
life of the toner supply and might reduce cost per page. However, it will also reduce print quality. The printed image is lighter, but it is adequate for printing drafts or proofs. HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, it is possible that the toner supply will outlast the mechanical parts in the print cartridge.
Manage a network product Embedded Web server The embedded Web server allows you to view product and network status and to manage printing functions from your computer.
Settings tab This tab allows you to configure the product from your computer. If this product is networked, consult with the network administrator before changing settings on this tab. Networking tab This tab allows the network administrator to control network-related settings for the product when it is connected to an IP-based network. Links Links are located in the upper-right part of the Status pages. You must have Internet access in order to use any of these links.
Lock the product The product has a slot that you can use to attach a cable-type security lock.
Manage supplies Using, storing, and monitoring the print cartridge can help ensure high-quality output. Supplies life For information regarding specific product yield, see www.hp.com/go/learnaboutsupplies.com. To order supplies, see Supplies and accessories on page 131. Manage the print cartridge Print-cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.
Your print cartridge might not be a genuine HP print cartridge if you notice the following: ENWW ● You are experiencing a high number of problems with the print cartridge. ● The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the packaging differs from HP packaging).
Replace supplies and parts Supply replacement guidelines Keep the following guidelines in mind when setting up the product. ● Sufficient space is required above and in the front of the product for removing supplies. ● The product should be located on a flat, sturdy surface. NOTE: Hewlett-Packard recommends the use of HP supplies in this product. Use of non-HP supplies can cause problems requiring service that is not covered by the HP warranty or service agreements.
3. Reinsert the print cartridge into the product, and then close the print-cartridge door. If the print is still light, install a new print cartridge. Change the print cartridge When a print cartridge approaches the end of useful life, you are prompted to order a replacement. You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. ENWW 1. Push the button to open the print-cartridge door, and then remove the print cartridge. 2.
3. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. CAUTION: Do not touch the shutter or the surface of the roller. 4. Bend the tab on the left side of the cartridge until the tab breaks loose. Pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the print-cartridge box to return for recycling. 5.
Install memory NOTE: Single inline memory modules (SIMMs) used in previous HP LaserJet products are not compatible with the product. Install product memory This product has one DIMM slot. CAUTION: Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the product.
3. Open the DIMM-access door on the left side of the product. 4. Remove the DIMM from the antistatic package. CAUTION: To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs. 5. 86 Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.
6. Hold the DIMM at a 45-degree angle, and then push the upper contacts of the DIMM firmly into the slot. Make sure that the locks on each side of the DIMM snap into place. CAUTION: Pressing the DIMM straight down will damage the contact pins. NOTE: To remove a DIMM, first release the locks.
7. Close the access door, and press firmly until it snaps into place. 8. Reconnect the interface cables and the power cord. 9. Turn the product on. Check DIMM installation After installing the DIMM, make sure that the installation was successful. 1. Turn the product on. Check that the Ready light is illuminated after the product has gone through the startup sequence. If an error message appears, a DIMM might have been incorrectly installed. See Interpret control-panel messages on page 102. 2.
Use the following guidelines if you use the page description language (PDL) ability to mark resources as permanent. For technical details, see an appropriate PDL reference for PCL or PS. ● Mark resources as permanent only when it is absolutely necessary that they remain in memory while the product is turned on. ● Send permanent resources to the product only at the beginning of a print job and not while the product is printing.
Clean the product Clean the outside of the printer with a clean, damp cloth when necessary. CAUTION: Do not use ammonia-based cleaners on or around the printer. During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path.
3. Replace the print cartridge, and close the print-cartridge door. 4. Reconnect the power cord, and turn the product on. Clean the paper path During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these problems. 1. Open HP ToolboxFX. See View HP ToolboxFX on page 71. 2.
Clean the Tray 1 pickup roller If the product is having trouble picking up paper from Tray 1, follow these instructions. 1. Turn the product off, disconnect the power cord, and wait for the product to cool. Celcius 100 90 80 70 60 50 40 30 20 10 0 –10 °C 2. Push the button to open the print-cartridge door, and then remove the print cartridge. CAUTION: Do not touch the black sponge-transfer roller inside the product. Doing so can damage the product.
4. Press the two black retaining tabs outward until the pickup roller is released from its seat. 5. Remove the pickup roller from the product. 6. Dab a lint-free cloth in water, and scrub the roller. NOTE: Do not touch the surface of the roller with bare fingers. 7. ENWW Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
8. Allow the pickup roller to dry completely. 9. Line up the black retaining tabs in the product with the grooves in the pickup roller, and then press the pickup roller into the pickup roller seat until the retaining tabs click. 10. Close the pickup roller cover. 11. Reinstall the print cartridge, and close the print-cartridge door.
12. Reconnect the power cord, and turn the product on. Clean the Tray 2 pickup roller If the product is having trouble picking up paper from Tray 2, follow these instructions. 1. Turn the product off, disconnect the power cord and wait for the product to cool. Celcius 100 90 80 70 60 50 40 30 20 10 0 –10 °C 2. ENWW Remove Tray 2.
3. Inside the empty tray slot, locate the pickup roller on the top side, near the front of the product. 4. Dab a lint-free cloth in water, and then scrub the roller as you rotate it toward the back of the product. NOTE: Do not touch the surface of the roller with bare fingers. 96 5. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. 6. Allow the pickup roller to dry completely. 7. Replace Tray 2.
8. ENWW Reconnect the power cord, and turn the product on.
98 Chapter 9 Manage and maintain the product ENWW
10 Solve problems ENWW ● Solve general problems ● Restore factory settings ● Interpret control-panel messages ● Jams ● Solve print-quality problems ● Solve performance problems ● Solve connectivity problems ● Solve common Windows problems ● Solve common Macintosh problems ● Solve Linux problems 99
Solve general problems If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist 1. 2. Make sure the product Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b. Check that the power switch is on.
8. Verify that you have installed the printer driver for this product. Check the program to make sure that you are using the printer driver for this product. 9. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print) complete these steps: a. Try printing the job from another computer that has the product software installed. b.
Interpret control-panel messages The control-panel messages indicate the current product status or situations that might require action. Control-panel messages appear temporarily and might require that you acknowledge the message by pressing OK to resume printing or by pressing X to cancel the job. With certain messages, the job might not finish printing or the print quality might be affected.
Control-panel message Description Recommended action If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. See Customer support on page 141. 50.X Fuser error The product has experienced an error with the fuser. Turn off then on Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
Control-panel message Description Recommended action 79 Service error An incompatible DIMM is installed. 1. Turn the product power off. 2. Install a DIMM that the product supports. See Supplies and accessories on page 131 for a list of supported DIMMs. See Install memory on page 85 for DIMM installation instructions. 3. Turn the product on. Turn off then on If the message persists, contact HP support. See Customer support on page 141. Device error An internal error occurred.
Control-panel message Description Recommended action Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty. Order black cartridge The print cartridge is nearing the end of its useful life. Ready Order a new print cartridge. You can continue printing with the current print cartridge until redistributing the toner no longer yields acceptable print quality. See Supplies and accessories on page 131 for more information.
Jams Common causes of jams Many jams are caused by using paper that does not meet HP specifications. For complete paper specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This guide is available at www.hp.com/support/ljpaperguide. The product is jammed.1 Cause Solution The paper does not meet specifications. Use only paper that meets HP specifications. See Paper and print media on page 43. A component is installed incorrectly.
Jam locations Jams can occur at the following locations in the product. 1 2 3 1 Internal areas 2 Input trays 3 Output bins Clear jams When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product, it could cause additional jams. CAUTION: Before clearing jams, turn the product off and disconnect the power cord. Internal areas Print-cartridge area and paper path 1. Push the button to open the print-cartridge door, and then remove the print cartridge.
2. If jammed paper is visible, grasp it with both hands and slowly pull it out of the product. 3. Replace the print-cartridge, and close the print-cartridge door. 4. If no paper was jammed inside the print-cartridge door, open the jam-release door at the back of the product.
5. If jammed paper is visible, grasp it with both hands and slowly pull it out of the product. 6. Close the jam-release door. Duplex paper path 1. ENWW At the front of the product, remove Tray 2.
2. Push down on the green lever to release the duplex paper-path door on the front of the product. 3. Check for jammed paper at the front of the product. With both hands, grasp the jammed paper and slowly pull it out of the product. 4. Push up on the duplex paper-path door to close it.
ENWW 5. Replace Tray 2. 6. Open the duplex jam-release door on the back of the product. 7. Check for jammed paper at the back of the product. With both hands, grasp the jammed paper and slowly pull it out of the product.
8. Close the jam-release door. Input trays Tray 1 1. Push the button to open the print-cartridge door, and then remove the print cartridge. CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. 2. Lift the Tray 1 roller cover, grasp the jammed paper, and slowly pull it out of the product.
3. Replace the print-cartridge, and close the print-cartridge door. 1. Open the tray. 2. With both hands, grasp the jammed paper and slowly pull it out of the product.
3. Close the tray. 4. If no jammed paper is visible in the tray area, open the print-cartridge door, remove the print cartridge, and pull down the upper media guide. With both hands, grasp the jammed paper and slowly pull it out of the product. 5. Replace the print-cartridge, and close the print-cartridge door.
Tray 3 ENWW 1. Remove Tray 2 and Tray 3. 2. With both hands, grasp the jammed paper and slowly pull it out of the product. 3. Replace the trays.
4. If no jammed paper is visible in the tray area, open the print-cartridge door, remove the print cartridge, and pull down the upper media guide. With both hands, grasp the jammed paper and slowly pull it out of the product. 5. Replace the print-cartridge, and close the print-cartridge door. Output bins CAUTION: To avoid damaging the product, do not attempt to clear a jam in the top output bin by pulling the paper straight out. 1. At the back of the product, open the jam-release door.
ENWW 2. With both hands, grasp the jammed paper and slowly pull it out of the product. 3. Close the jam-release door.
Solve print-quality problems You can prevent most print-quality problems by following these guidelines. ● Configure the trays for the correct paper-type setting. See Configure trays on page 54. ● Use paper that meets HP specifications. See Paper and print media on page 43. ● Clean the product as necessary. See Clean the paper path on page 91. Print-quality problems associated with paper Some print-quality problems arise from using paper that does not meet HP specifications.
Image defect examples This section provides information about identifying and correcting print defects. NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service representative. Light print or faded ● The print cartridge is nearing end of life. ● Redistribute the toner to extend the life. ● The media might not meet Hewlett-Packard's media specifications (for example, the media is too moist or too rough).
Vertical lines The photosensitive drum inside the print cartridge has probably been scratched. Install a new HP print cartridge. Gray background ● Change the media to a lighter basis weight. ● Check the printer's environment. Very dry (low humidity) conditions can increase the amount of background shading. ● The density setting might be too high. Adjust the density setting. ● Install a new HP print cartridge.
Vertical repetitive defects ● The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the page, install a new HP print cartridge. ● The internal parts might have toner on them. If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages. ● In your printer driver, make sure the appropriate media type is selected. ● If characters are improperly formed, producing hollow images, the media stock might be too slick.
lower fuser temperature, such as transparencies or light media. Wrinkles or creases ● Make sure that media is loaded properly. ● Check the media type and quality. ● Open the straight-through output door and try printing straight through. ● Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray. ● For envelopes, this can be caused by air pockets inside the envelope. Remove the envelope, flatten the envelope, and try printing again.
Solve performance problems Problem Cause Solution Pages print but are totally blank. The sealing tape might still be in the print cartridges. Verify that the sealing tape has been completely removed from the print cartridges. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. Heavier paper types can slow the print job.
Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Check your system for proper network operating system setup. 8. Is your protocol enabled? Check the status of your protocol on the Configuration page. You can also use the embedded Web server to check the status of other protocols. See Embedded Web server on page 77. 9. ENWW Does the product appear in HP Web Jetadmin or other management application? ● Verify network settings on the Network configuration page.
Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. You can usually do this from a software program. Delete all temp files from the Temp subdirectory. You can determine the name of the directory by editing the AUTOEXEC.BAT file and looking for the statement "Set Temp =". The name after this statement is the temp directory.
Solve common Macintosh problems NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The product will not appear in the Chooser. The printer driver is not listed in Print Center. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the PPD file is in the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ .
The printer driver does not automatically set up your selected product in Print Center. Cause Solution , where “” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ .
When connected with a USB cable, the product does not appear in the Macintosh Print Center after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software problem-solving ● Check that your Macintosh supports USB. ● Verify that you are using a Macintosh operating system that this product supports. ● Ensure that your Macintosh has the appropriate USB software from Apple. Hardware problem-solving ● Check that the product is turned on.
130 Chapter 10 Solve problems ENWW
A ENWW Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 131
Order parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories. Order directly from HP You can obtain the following items directly from HP: ● Replacement parts: To order replacement parts in the U.S., go to www.hp.com/go/hpparts. Outside the United States, order parts by contacting your local authorized HP service center. ● Supplies and accessories: To order supplies in the U.S., go to www.hp.com/go/ljsupplies. To order supplies worldwide, go to www.
Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the product. Paper-handling accessories Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity.
134 Appendix A Supplies and accessories ENWW
B ENWW Service and support ● Hewlett-Packard limited warranty statement ● Print cartridge limited warranty statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support ● HP maintenance agreements 135
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P2055d, P2055dn, P2055x One year from date of purchase HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except as expressly provided in this EULA. 5. PROPRIETARY RIGHTS.
Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Customer support Get telephone support, free during your warranty period, for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. ENWW Get 24-hour Internet support www.hp.com/support/ljp2050series Get support for products used with a Macintosh computer www.hp.
HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with a selection of response times.
Extended warranty HP Support provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The customer must purchase HP Support within the stated factory warranty. For more information, contact the HP Customer Care Service and Support group.
144 Appendix B Service and support ENWW
C ENWW Specifications ● Physical specifications ● Power consumption and acoustic emissions ● Operating environment 145
Physical specifications Table C-1 Product dimensions and weights Product model Height Depth Width Weight HP LaserJet P2050 Series d model 268 mm (10.6 in) 368 mm (14.5 in) 360 mm (14.2 in) 10.6 kg (23.4 lb) HP LaserJet P2050 Series dn model 268 mm (10.6 in) 368 mm (14.5 in) 360 mm (14.2 in) 10.6 kg (23.4 lb) HP LaserJet P2050 Series x model 405 mm (15.9 in) 368 mm (14.5 in) 360 mm (14.2 in) 14.7 kg (32.4 lb) Optional 500-sheet feeder 140 mm (5.5 in) 368 mm (14.5 in) 360 mm (14.
D ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements 147
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3). Power consumption Power usage drops significantly while in Ready mode, which saves natural resources and saves money without affecting the high performance of this product.
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg (70 lb). 3.
Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Declaration of conformity Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1, DoC#: BOISB-0801-00-rel.1.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet P2055d, P2055dn, P2055x , laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Substances Table (China) ENWW Safety statements 155
156 Appendix D Regulatory information ENWW
Index A A6-size paper loading 52 accessibility features 4 accessories available 3 ordering 132 part numbers 133 acoustic specifications 146 advanced printing options Windows 67 alerts setting up 72 viewing with HP ToolboxFX 73 Alerts tab, HP ToolboxFX 73 alternative letterhead mode 67 anticounterfeit supplies 80 archive setting 15 automatic crossover, setting 16 B batteries included 150 bins, output capacity 48 locating 5 selecting 55 blank pages troubleshooting 123 buttons, control panel 10 C cables USB,
DIMMs accessing 5 part numbers 133 verifying installation 88 disposal, end-of-life 150 double-sided printing paper loading orientation 50 drivers included 3 Macintosh settings 30 Macintosh, problemsolving 127 paper types 47 presets (Macintosh) 30 settings 22, 23, 28, 29 shortcuts (Windows) 63 supported 20 universal 21 usage page 12 Windows, opening 63 duplex paper path paper jams 109 duplex printing paper loading orientation 50 Windows 65 E E-mail alerts tab, HP ToolboxFX 73 e-mail alerts, setting up 72 Eco
landscape orientation setting, Windows 65 language, control panel 13 laser safety statements 153, 154 letterhead paper, loading 67 license, software 138 lights, control panel 10 link speed settings 41 Linux drivers 129 Linux software 26 loading media A6-size paper 52 error messages 104 optional Tray 3 52 Tray 1 51 Tray 2 52 lock the product 79 M Macintosh driver settings 29, 30 drivers, problem-solving 127 problems, problemsolving 127 removing software 28 resize documents 30 support 141 supported operating
paper jams.
service error message 104 Service menu 15 service page 12 Services tab Macintosh 33 settings driver presets (Macintosh) 30 drivers 23, 29 HP ToolboxFX 74 network printing 38 network report 12 priority 22, 28 restoring defaults 15 System Setup menu 13 Settings tab (embedded Web server) 78 shipping lock error message 105 shipping product 142 shortcuts 63 SIMMs, incompatibility 85 sizes, media default, setting 13 small paper, printing on 56 software embedded Web server 26, 29 HP Web Jetadmin 26 settings 22, 28
trays capacity 48 configure 54 double-sided printing 32 load error messages 104 locating 5 paper orientation 50 part numbers 133 settings 13, 75 troubleshooting blank pages 123 checklist 100 direct-connect problems 124 network problems 124 pages not printing 123 pages printing slowly 123 paper jams 107, 112, 113, 116 paper pickup (Tray 1) 92 paper pickup (Tray 2) 95 USB cables 123 Troubleshooting tab HP ToolboxFX settings 76 two-sided printing Windows 65 types, media HP ToolboxFX settings 76 print cartridg
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