user manual

Control-panel message Description Recommended action
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Turn the product power on.
If the message persists, contact HP support.
See
Customer support on page 141.
50.X Fuser error
Turn off then on
The product has experienced an error with
the fuser.
Turn the product power off, wait at least
30 seconds, and then turn the product power
on and wait for it to initialize.
Turn off the product, wait at least 25 minutes,
and then turn on the product.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Turn the product power on.
If the message persists, contact HP support.
See
Customer support on page 141.
51.XX Error
Turn off then on
The product has experienced an internal
hardware error.
Turn the product power off, wait at least
30 seconds, and then turn the product power
on and wait for it to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Turn the product on.
If the message persists, contact HP support.
See
Customer support on page 141.
55.X Error
Turn off then on
The product has experienced an internal
error.
Turn the product power off, wait at least
30 seconds, and then turn the product power
on and wait for it to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Turn the product power on.
If the message persists, contact HP support.
See
Customer support on page 141.
57 Fan error
Turn off then on
The product has experienced a problem with
its internal fan.
Turn the product power off, wait at least
30 seconds, and then turn the product power
on and wait for it to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Turn the product power on.
If the message persists, contact HP support.
See
Customer support on page 141.
79 Error
Turn off then on
The product has experienced an internal
firmware error.
Turn the product power off, wait at least
30 seconds, and then turn the product power
on and wait for it to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Turn the product power on.
If the message persists, contact HP support.
See
Customer support on page 141.
ENWW Interpret control-panel messages 103