user manual

Tech Support, Updates & Licensing
27
To establish a SupportNet account for your site (both a site-based
SupportNet-Web account and a user-based SupportNet Email account),
please submit the following information: name, phone number, fax
number, email address, company name, site ID. Within one business day,
you will be provided with the account information for new registrations.
While all customers worldwide are invited to obtain a SupportNet-Web site
login, the SupportNet-Email services are currently limited to customers
who receive support from Mentor support offices in North America or
Europe. If you receive support from Mentor offices outside of North
America or Europe, please contact your local field office to obtain
assistance for a technical-support issue.
Model Technology customers
Support questions may be submitted through the Model Technology web
site at: www.model.com
. Model Technology customers may also email test
cases to [e-mail]
; please provide the following information, in
this format, in the body of your email message:
• Your name:
Company:
Email address (if different from message address):
Telephone:
FAX (optional):
• Model
Sim
product (EE or PE, and VHDL, VLOG, or PLUS):
• Model
Sim
Version:
(Use the Help About dialog box with Windows; type
vcom
for UNIX
workstations.)
• Host operating system version:
• PC hardware security key authorization number:
• Host ID of license server for workstations:
• Description of the problem (please include the exact wording of any
error messages):