HP Officejet 7610 Wide Format e-Allin-One User Guide
Copyright information © 2013 Copyright Hewlett-Packard Development Company, L.P. Edition 1, 4/2013 Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.
Contents 1 Get started Accessibility..........................................................................................................................................................................8 HP EcoSolutions (HP and the Environment)........................................................................................................................8 Manage Power.................................................................................................................................
Print brochures (Mac OS X).........................................................................................................................................26 Print on envelopes..............................................................................................................................................................27 Print on envelopes (Windows)......................................................................................................................................
Contents Set up speed-dial entries....................................................................................................................................................48 Set up and change speed-dial entries..........................................................................................................................48 Set up and change group speed-dial entries................................................................................................................
Solve printer problems.......................................................................................................................................................67 The printer shuts down unexpectedly...........................................................................................................................67 The printer is making some unexpected noises...........................................................................................................67 Alignment fails......
Contents A Technical information Warranty information........................................................................................................................................................109 Hewlett-Packard limited warranty statement..............................................................................................................110 Ink cartridge warranty information................................................................................................................
Attention California users.....................................................................................................................................132 Battery disposal in the Netherlands......................................................................................................................132 RoHS notices (China only).........................................................................................................................................
Contents HP wireless direct printing................................................................................................................................................171 Turn on HP wireless direct printing............................................................................................................................172 Print from a wireless-capable mobile device..............................................................................................................
1 Get started This guide provides details about how to use the printer and how to resolve problems.
This section contains the following topics: • • Manage Power Optimize Printing Supplies Manage Power To conserve electricity, the printer comes with the following features: Sleep mode Power usage is reduced while in Sleep mode. After initial setup of printer, the printer goes into low-power mode after 5 minutes of inactivity. To change the time to Sleep mode ▲ From the printer control panel, touch the (eco button), touch Sleep, and then touch the desired option.
Chapter 1 Front view 1 Automatic document feeder (ADF) 2 Control panel display 3 Control panel 4 Front universal serial bus (USB) port 5 Input tray 6 Output tray extension 7 Output tray 8 Power button 9 Scanner glass 10 Document feeder tray 11 Paper guides Printing supplies area 10 1 Ink cartridge access door 2 Ink cartridges 3 Printhead Get started
NOTE: Printing supplies should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn off the printer when a cartridge is missing.
Chapter 1 Label Name and Description 1 Home button: Returns to the home screen from any other screen. 2 Control panel display: Touch the screen to select menu options. For information about the icons that appear on the display, see Control panel display icons. 3 Help button: Opens the Help menu. 4 Wireless light: By default, the wireless light is off. For more information about the wireless light status, see Basic wireless troubleshooting.
Change printer settings Use the control panel to change the printer mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, HP Utility (Mac OS X), or the EWS. For more information about these tools, see Printer management tools.
Chapter 1 HP Digital Fax (Fax to PC and Fax to Mac) Never lose important faxes misplaced within a stack of paper pages again! Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer. With Fax to PC and Fax to Mac, you can store digital copies of your faxes easily and eliminate the hassle of dealing with bulky paper files. In addition, you can turn off fax printing altogether, saving money on paper and ink, and reduce paper consumption and waste.
(continued) HP Premium Plus Photo Paper HP's best photo paper is heavyweight for producing professional quality photos. Features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-gloss (satin matte). It is acid-free for longer lasting documents.
Chapter 1 • • Do not overload the tray or ADF. For more information, see Load paper or Load an original in the automatic document feeder (ADF).
NOTE: 3 Some features, such as the Fit to Page copy feature, do not work when you load your originals in the ADF. You must load your originals on the scanner glass. To load an original in the ADF Use these steps to load a document in the ADF. 1. Load your original print-side up into the ADF. a. If you are loading an original printed in portrait orientation, place the pages so that the top edge of the document goes in first.
Chapter 1 NOTE: Do not load paper while the printer is printing. 4. 5. 6. Slide the paper guides in the tray until they touch the edge of the stack of paper. Lower the output tray. Pull out the output tray extension. Load envelopes Use these instructions to load an envelope. 1. 2. Lift the output tray. Slide out the paper width guides in the input tray as far as possible. NOTE: If you are loading larger-size envelopes, pull up the front edge of the input tray to extend it. 3.
Load cards and photo paper Use these instructions to load cards and photo paper. 1. 2. Lift the output tray. Slide out the paper width guide in the input tray as far as possible. NOTE: If you are loading larger-size paper, pull up the front edge of the input tray to extend it. 3. Insert the paper print-side down in the tray. Make sure the stack of paper is inserted as far inside the printer as possible and does not exceed the line marking in the tray.
Chapter 1 Insert a memory device Using the USB port on the front of the printer, you can connect a USB flash drive. You can also transfer files from the USB flash drive to your computer or scan files to the USB flash drive from the printer. CAUTION: Attempting to remove a USB flash drive while it is being accessed can damage files on the USB flash drive. You can safely remove a USB flash drive only when the status light is not blinking. NOTE: The printer does not support encrypted USB flash drives.
To turn on accessories (Windows) 1. 2. 3. Click Start, and then click Printers, Printers and Faxes, or Devices and Printers. - Or Click Start, click Control Panel, and then double-click Printers. - Or On the Start screen, click Control Panel, and then click View devices and printers. Right-click the printer icon, and then click Properties. Select the Device Settings tab. Click the accessory that you want to turn on, click Installed from the dropdown menu, and then click OK.
Chapter 1 CAUTION: 1 Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the scanner glass. CAUTION: 2 Do not spray the glass cleaner directly on the scanner glass. If too much glass cleaner is applied, the cleaner could leak under the scanner glass and damage the scanner. 4. Close the scanner lid, and turn on the printer.
Update the printer HP is always working to improve the performance of its printers and bring you the latest features. If the printer is connected to a network and Web Services has been enabled, you can check for and install printer updates. To update the printer, use one of the following methods: • • Update the printer using the embedded web server Update the printer using the printer control panel Update the printer using the embedded web server 1. 2. 3. 4. Open the EWS.
Chapter 1 CAUTION: 2 HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues, possible extra ink usage, or damage to the ink system. Never turn off the printer when ink cartridges are missing.
2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print paper for your documents, see Select print paper.
Chapter 2 6. 7. Click OK. Click Print or OK to begin printing. Print documents (Mac OS X) 1. 2. 3. 4. 5. Load paper in the tray. For more information, see Load paper. From the File menu in your software application, click Print. Make sure the printer you want to use is selected in the Format For pop-up menu. If you do not see print options in the Print dialog, do the following: • Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection. • OS X Lion: Click Show Details.
5. 6. Click Paper Type/Quality from the pop-up menu, and then select the following settings: • Paper Type: The appropriate brochure paper type • Quality: Normal or Best Select any other print settings that you want, and then click Print to begin printing.
Chapter 2 Follow the instructions for your operating system. • • • Print photos on photo paper (Windows) Print photos on photo paper (Mac OS X) Print photos from a memory device TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, and without any additional software or printer drivers. For more information, see HP ePrint. Print photos on photo paper (Windows) 1. 2. 3. 4. 5. Load paper in the tray.
Print photos from a memory device You can connect a USB flash drive (such as a keychain drive or portable hard drive) to the USB port on the front of the printer. For more information about using memory devices, see Insert a memory device. CAUTION: Attempting to remove a memory device while it is being accessed can damage files on the memory device. You can safely remove a memory card only when the status light is not blinking.
Chapter 2 3. Select Manage Custom Sizes in the Paper Size pop-up menu. NOTE: If you do not see these options in the Print dialog, click the disclosure triangle next to the Printer pop-up menu or click Show Details. 4. 5. 6. Click the + on the left side of the screen, double-click Untitled, and type a name for the new custom size. In the Width and Height boxes, type the dimensions, and then set the margins, if you want to customize them. Click OK.
7. 8. If necessary, click the disclosure triangle beside Color Options and select the appropriate Photo Fix options: • Off: Applies no automatic adjustments to the image. • Basic: Automatically focuses the image; moderately adjusts image sharpness. Select any other print settings that you want, and then click Print to begin printing. Print on both sides (duplexing) You can print on both sides of a sheet of media automatically by using the automatic two-sided printing accessory (duplexer).
3 Scan You can scan documents, photos, and other originals and send them to a variety of desitinations, such as a folder on a computer. When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. NOTE: Some scan functions are only available after you install the HP recommended software. TIP: If you have problems scanning documents, see Solve scan problems.
Windows 1. Load your original print-side down in the left-rear corner of the scanner glass or print-side up in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). In the window that appears, select Print, Scan & Fax or Print & Scan, and then select Scan a Document or Photo under Scan. 3.
Chapter 3 Scan using Webscan Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your computer. NOTE: If you are unable to open Webscan in the EWS, your network administrator might have turned it off. For more information, contact your network administrator or the person who set up your network.
4. To start the scan, click Scan, and then follow the on-screen instructions. Mac OS X 1. Load your original print-side down in the left-rear corner of the glass or print-side up in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. From the computer desktop, double-click HP Scan in the Applications/Hewlett-Packard folder. 3. To start the scan, click Scan. 4. Follow the on-screen instructions to complete the scan. 5.
4 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. As a result, the number of fax pages that can be stored in memory might be reduced.
You can use these settings for single copy jobs. To change copy settings for a single job 1. Touch Copy. 2. Select the copy function settings you want to change. 3. Touch Black or Color. Save copy settings You can save settings to be used as defaults for future jobs. To save the current settings as defaults for future jobs 1. Touch Copy. 2. Change the number of copies, and then touch Settings. 3. Make any changes to the settings, and then touch Set As New Defaults. 4. Touch Yes, and then touch Done.
5 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: 1 Before you begin faxing, make sure you have set up the printer correctly for faxing.
3. Enter the fax number by using the keypad. TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on the display. 4. Touch Black or Color. If the printer detects an original loaded in the automatic document feeder, it sends the document to the number you entered. TIP: If the recipient reports issues with the quality of the fax you sent, you can try changing the resolution or contrast of your fax.
Chapter 5 fax. If a fax machine answers the call, you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine. To send a fax manually from an extension phone 1. Load your original print-side down in the left-rear corner of the scanner glass or print-side up in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. Touch Fax. 3.
NOTE: You can only send a black-and-white fax from memory. To send a fax from memory 1. Load your originals. For additional information, see Load an original in the automatic document feeder (ADF). 2. Touch Fax, and then touch Settings. 3. Touch Scan and Fax. 4. (Speed dial) to select a speed dial, or touch (Call Enter the fax number by using the keypad, touch history) to select a previously dialed or received number. 5. Touch Start Fax.
Chapter 5 Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. To send a fax to multiple recipients using group speed dial 1. Load your originals. For additional information, see Load an original in the automatic document feeder (ADF). 2. Touch Fax, touch (Speed dial), and then select the recipient group. 3. Touch Black.
• • • • Set the paper size for received faxes Set automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac) Receive a fax manually When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. NOTE: You can pick up the handset to talk or listen for fax tones.
Chapter 5 Reprint received faxes from memory If you set the Backup fax mode to On, the received faxes are stored in memory, whether the printer has an error condition or not. NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.
5. 6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then touch Done. Enter the required information for each of the following prompts: start date, start time, end date, and end time. Fax forwarding is activated. Touch OK to confirm. If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone number. When the power is restored to the printer, the fax forwarding setting is still On.
Chapter 5 Add numbers to the junk fax list You can block specific numbers by adding them to the junk fax list. To add a number to the junk fax list 1. Touch (Right arrow), and then touch Setup. 2. Touch Fax Setup, and then select Basic Fax Setup. 3. Touch Junk Fax Blocker. 4. A message appears stating that Caller ID is required to block junk faxes. Touch OK to continue. 5. Touch Add Numbers. 6. To select a fax number to block from the caller ID list, touch Select from Caller ID History.
This section contains the following topics: • • • Fax to PC and Fax to Mac requirements Activate Fax to PC and Fax to Mac Modify Fax to PC and Fax to Mac settings Fax to PC and Fax to Mac requirements • • • The administrator computer, the computer that activated the Fax to PC or Fax to Mac feature, must be on at all times. Only one computer can act as the Fax to PC or Fax to Mac administrator computer. The destination folder's computer or server must be on at all times.
Chapter 5 Turn off Fax to PC or Fax to Mac 1. Touch (Right arrow), and then touch Setup. 2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC. 3. Touch Turn Off. Set up speed-dial entries You can set up frequently used fax numbers as speed-dial entries. This lets you dial those numbers quickly by using the printer control panel.
4. 5. Touch the speed-dial entries you want to include in the group speed-dial entry, and then touch OK. Type the name for the speed-dial entry, and then touch Done. To change group speed-dial entries 1. On the printer control panel, touch (Right arrow), and then touch Setup. 2. Touch Fax Setup, and then select Speed Dial Setup. 3. Select Group Speed Dial, and then touch the entry you want to change. 4.
Chapter 5 4. 5. Enter your personal or company name, and then touch Done. Enter your fax number, and then touch Done. Set the answer mode (Auto answer) The answer mode determines whether the printer answers incoming calls. • • Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer answers all incoming calls and faxes. Turn off the Auto Answer setting if you want to receive faxes manually.
4. 5. 6. Touch Distinctive Ring. A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line. Touch Yes to continue. Do one of the following: • Touch the ring pattern assigned by your telephone company to fax calls. - Or • Touch Ring Pattern Detection, and then follow the instructions on the printer control panel.
Chapter 5 If you experience problems sending and receiving faxes, try using a lower Fax Speed. The following table provides the available fax speed settings. Fax speed setting Fax speed Fast v.34 (33600 baud) Medium v.17 (14400 baud) Slow v.29 (9600 baud) To set the fax speed 1. Touch (Right arrow), and then touch Setup. 2. Touch Fax Setup, and then touch Advanced Fax Setup. 3. Touch Fax Speed. 4. Touch to select an option.
NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the printer. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company. TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often limited.
Chapter 5 3. 4. Touch Fax Confirmation. Touch to select one of the following options. Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. On (Fax Send) Prints a fax confirmation report for every fax you send. On (Fax Receive) Prints a fax confirmation report for every fax you receive. On (Send and Receive) Prints a fax confirmation report for every fax you send and receive. To include an image of the fax on the report 1.
Print the details of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status. To print the Last Fax Transaction report 1. Touch (Right arrow), and then touch Setup. 2. Touch Fax Setup, and then touch Fax Reports. 3. Touch Last Transaction. Print a Caller ID Report Use the following procedure to print a list of Caller ID fax numbers. To print a Caller ID History Report 1.
6 Web Services The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection). You cannot use these web features if the printer is connected using a USB cable.
NOTE: Before you set up Web Services, make sure you are connected to the Internet using either an Ethernet or wireless connection. • • • Set up Web Services using the printer control panel Set up Web Services using the embedded web server Set up Web Services using the HP printer software Set up Web Services using the printer control panel The printer control panel provides an easy way to set up and manage Web Services. To set up Web Services, complete the following steps: 1. 2. 3. 4.
Chapter 6 4. In the Web Services Settings section, click Setup, click Continue, and follow the on-screen instructions to accept the terms of use. If prompted, choose to allow the printer to check for and install printer updates. 5. NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up HP ePrint. 6.
▲ From the printer control panel, touch (HP ePrint). To customize the email address, touch Print Info. The printer prints an information page that contains the printer code and instructions on how to customize the email address. Turn off HP ePrint 1. 2. From the printer control panel, touch Touch ePrint, and then touch Off. (HP ePrint), and then touch Settings. NOTE: To remove all Web Services, see Remove Web Services.
7 Work with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. TIP: If you have problems copying documents, see Print quality troubleshooting.
NOTE: 2 If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable. NOTE: 3 Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly.
Chapter 7 4. 5. Remove the new ink cartridge from its packaging. Using the color-coded letters for help, slide the ink cartridge into the empty slot until it is securely installed in the slot. Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing. 6. 7. Repeat steps 3 through 5 for each ink cartridge you are replacing. Close the print-carriage access door.
This information helps HP design future printers to meet our customers' printing needs. The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer. HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/hpinfo/globalcitizenship/environment/recycle/).
8 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Obtain electronic support To find support and warranty information, go to the HP web site at www.hp.com/support. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information about calling for technical support. This web site also offers technical support, drivers, supplies, ordering information and other options such as: • • • • Access online support pages.
Chapter 8 Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free. For the most current list of telephone support numbers, see www.hp.com/support. This website provides information and utilities that can help you correct many common printer problems.
After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. General troubleshooting tips and resources NOTE: Many of the following steps require HP software.
Chapter 8 NOTE: To prevent any potential damage to your printer: Do not turn off the printer while the printer is performing any servicing. If you are turning off the printer, wait for the printer to come to a complete stop before turning off using the (Power) button. For more information, see Turn the printer off. Make sure all ink cartridges are installed. If any of the ink cartridge is missing, the printer will perform extra servicing to protect the printheads.
Solution 1: Use a lower print quality setting Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed. Cause: The print quality was set to a higher setting. If this did not solve the issue, try the next solution. Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
Chapter 8 Check the paper settings • Make sure you select the correct print quality settings in the printer driver for the paper loaded in the trays. • Make sure the page settings in the printer driver match the page size of paper loaded in the tray. More than one page is being picked • For more information on paper-feed problems, see Solve paper-feed problems. There is a blank page in the file • Check the file to make sure there is no blank page.
Check the printer location and length of USB cable • High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Chapter 8 CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead.
Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors. • Check the print quality setting and make sure it matches the type of paper loaded in the printer.
Chapter 8 If defects are seen on the page, follow the steps below: 1. 2. 3. If the lines in Test Pattern 1 are not straight and connected, align the printer. For more information, see Align the printhead. If you see white lines in any of the color blocks in Test Pattern 2, clean the printhead. For more information, see Clean the printhead. If you see white or dark lines where the arrows are pointing in Test Pattern 3, align the printer. For more information, see Align the printhead.
TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/support. This website provides information and utilities that can help you correct many common printer problems. Cause: There was a problem with the printhead. Solve paper-feed problems TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems.
Chapter 8 Multiple pages are being picked up • Fan the paper before loading. • Make sure the paper guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are snug, but not tight, against the stack. • Make sure the tray is not overloaded with paper. • Use HP paper for optimum performance and efficiency. Solve copy problems If the following topics do not help, see HP support for information about HP support.
Documents are missing or faded • • • Check the paper ◦ The paper might not meet Hewlett-Packard paper specifications (for example, the paper is too moist or too rough). For more information, see Paper specifications. Check the settings ◦ The quality setting of Fast (which produces draft-quality copies) might be responsible for the missing or faded documents. Change to the Normal or Best setting. Check the original ◦ The accuracy of the copy depends on the quality and size of the original.
Chapter 8 • • • • If you are using the automatic document feeder (ADF), check the following: ◦ Make sure that the ADF input tray is not too full. ◦ Make sure that the ADF width adjusters are snug against the sides of the paper. For more information, see Load an original in the automatic document feeder (ADF). Unclear text ◦ Try adjusting the contrast and copy-quality settings. ◦ The default enhancement setting might not be suitable for the job.
◦ ◦ Windows: Open the HP printer software. For more information, see Open the HP printer software (Windows). In the window that appears, select Print, Scan & Fax or Print & Scan, and then select Scan a Document or Photo under Scan. Mac OS X: Open HP Utility. For more information, see HP Utility (Mac OS X). Under Scan Settings, click Scan to Computer, and ensure that Enable Scan to Computer is selected.
Chapter 8 ◦ • If you are using a separate OCR (optical character recognition) program, the OCR program might be linked to a word-processing program that does not perform OCR tasks. For more information, see the documentation provided with the OCR program. ◦ Make sure you have selected an OCR language that corresponds to the language used for the document you are scanning. For more information, see the documentation provided with the OCR program.
• • The image that appears on the screen is not always an accurate representation of the quality of the scan. ◦ Try adjusting your computer monitor settings to use more colors (or levels of gray). On Windows computers, you typically make this adjustment by opening Display on the Windows control panel. ◦ Try adjusting the resolution and color settings.
Chapter 8 If the test fails, review the report for information on how to fix any problems found. For more information, see The fax test failed. Click here to go online for more information. (At this time, this website might not be available in all languages.) For further assistance, visit the HP online support site www.hp.com/support.
The "Fax Connected to Active Telephone Wall Jack" test failed Solution • Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again.
Chapter 8 • • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
• • • • • • Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
Chapter 8 The display always shows Phone Off Hook Solution: You are using the wrong type of phone cord. Make sure you are using the 2-wire phone cord that came with the printer to connect the printer to your phone line. If the phone cord that came with the printer is not long enough, you can use a longer phone cord to extend the length. You can purchase the cord at an electronics store that carries phone accessories. Solution: Other equipment that uses the same phone line as the printer might be in use.
• • • • • • Check to see if another process has caused an error. Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the printer cannot send or receive a fax until the error condition is resolved. The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems.
Chapter 8 1 • Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port 3 Telephone If you are sending a fax manually from your phone that is connected directly to the printer, you must use the keypad on the telephone to send the fax. You cannot use the keypad on the printer control panel. NOTE: If using a serial-type phone system, connect your phone directly on top of the printer cable which has a wall plug attached to it.
◦ ◦ Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time.
Chapter 8 Fax tones are recorded on my answering machine Solution • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. • Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct.
Solve problems using Web Services and HP websites This section provides solutions to common problems using Web Services and HP websites. • • Solve problems using Web Services Solve problems using HP websites Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint and Printer Apps, check the following: • Make sure the printer is connected to the Internet using an Ethernet or wireless connection.
Chapter 8 Solve memory device problems TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems. NOTE: If you are starting a memory device operation from a computer, see the software Help for troubleshooting information.
• • • • For computer running Windows, all applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled. The printer is installed on the same subnet as the computers that use the printer. If the installation program cannot discover the printer, print the network configuration page, and enter the IP address manually in the installation program. For more information, see Understand the network configuration page. Reinstall the HP software.
Chapter 8 Check the wireless light behavior according to the following table. Light description/Light pattern Explanation The Wireless light is off. The wireless capabilities are turned off. The Wireless light is on but blinking. The wireless capabilities are turned on but the printer is not connected to a network. The Wireless light is on and solid. The wireless capabilities are turned on but the printer is connected to a network.
TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help diagnose and get assistance in installing and using HP printers on home network. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting), and then click Print and Scan Doctor in the Quick Links section. Step 1: Make sure your computer is connected to your network Make sure your computer is connected to your network—either your Ethernet network or your wireless network.
Chapter 8 TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help diagnose and get assistance in installing and using HP printers on home network. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting), and then click Print and Scan Doctor in the Quick Links section.
To access the EWS 1. On your computer, open the EWS. For more information, see Embedded web server. NOTE: If you are using a proxy server in your browser, you might need to disable it to access the EWS. 2. 3. If you can access the EWS, try using the printer over the network (such as to print) to see if your network setup was successful. If you cannot access the EWS or are still having problems using the printer over the network, continue to the next section regarding firewalls.
Chapter 8 Step 5: Make sure the HP printer labeled (Network) is set as the default printer driver (Windows only) If you install the HP software again, the installer might create a second version of the printer driver in your Printers, Printers and Faxes, Devices and Printers, or View devices and printers folder. If you have difficulties printing or connecting to the printer, make sure the correct version of the printer driver is set as the default. 1. 2.
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems. Configure your firewall software to work with the printer A personal firewall, which is security software running on your computer, can block network communication between your printer and your computer.
Chapter 8 Embedded web server cannot be opened Check your network setup • Make sure you are not using a phone cord or a crossover cable to connect the printer to the network. • Make sure the network cable is securely connected to the printer. • Make sure the network hub, switch, or router is turned on and working correctly. Check the computer • Make sure the computer that you are using is connected to the network. NOTE: To use the EWS, the printer must be connected to a network.
Check the hardware connections • Make sure that any cords and cables that you are using are in good working order. • Make sure that the power cord is connected securely to both the printer and to a working power outlet. Check the ink cartridges • Make sure that all of the ink cartridges are firmly installed and aligned in their correct, color-coded slot. A correctly installed ink cartridge should not move when pulled slightly. The printer cannot work if all the ink cartridges are not installed.
Chapter 8 1. 2. 3. Product Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), the accessories that are installed (such as the automatic two-sided printing accessory or duplexer), and the number of pages printed from the trays and accessories. Print Usage Information: Shows summary information about pages printed from the printer.
troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. To print the network configuration page from the printer control panel • From the printer control panel, touch (Right arrow), and then touch Setup. Touch Reports, and then touch Network Configuration Page. 1. 2. 3. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded web server.
Chapter 8 4. 5. Wireless Direct: Shows information about your Wireless Direct Printing connection, such as the network name (SSID), IP address, subnet mask, default gateway, and server. Miscellaneous: Shows information about more advanced network settings. • Port 9100: The printer supports raw IP printing through TCP Port 9100. This HP-proprietary TCP/IP port on the printer is the default port for printing. It is accessed by HP software (for example, the HP Standard Port).
To clean the printhead from Toolbox (Windows) 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see Load standard-size paper. 2. Open Toolbox. For more information, see Open the Toolbox. 3. From the Device Services tab, click the icon to the left of Clean Printheads. 4. Follow the on-screen instructions. To clean the printhead from HP Utility (Mac OS X) 1. Load Letter, A4, or Legal unused plain white paper into the main input tray.
Chapter 8 Uninstall and reinstall the HP software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the HP software installation screen, you might need to uninstall and then reinstall the HP software that came with the printer. Do not simply delete the printer application files from your computer. To uninstall from a Windows computer: 1. On the computer desktop, click Start, select Settings, click Control Panel, and then click Add/Remove Programs.
b. Locate any jammed paper inside the printer, grasp it with both hands, and then pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. c. 3. If the jam is not there, push the latch on top of the duplexer and lower the cover.
Chapter 8 To clear a paper jam in the automatic document feeder 1. Lift the cover of the automatic document feeder. 2. 3. Lift the tab located on the front edge of the ADF. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 4.
A Technical information This section contains the following topics: • • • • • Warranty information Printer specifications Regulatory information Environmental product stewardship program Third-party licenses Warranty information This section contains the following topics: • • Hewlett-Packard limited warranty statement Ink cartridge warranty information Technical information 109
Appendix A Hewlett-Packard limited warranty statement Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing . This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Appendix A Printer specifications This section contains the following topics: • • • • • • • • • • • • • • • • • Physical specifications Product features and capacities Processor and memory specifications System requirements Network protocol specifications Embedded web server specifications Paper specifications Print resolution Copy specifications Fax specifications Scan specifications Web Services specifications HP website specifications Environmental specifications Electrical specifications Acoustic emis
(continued) Feature Capacity Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish. Processor and memory specifications Printer processor • ARM R4 Printer memory • 256 MB built-in RAM System requirements Software and system requirements are located in the Readme file. NOTE: For the most current information about supported operating systems and system requirements, visit www.hp.com/support.
Appendix A (continued) Paper size 10x15cm* 2L* U.S. Letter (216 x 279 mm; 8.5 x 11 inches) 8.5 x 13 inches (216 x 330 mm) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches)* U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches) B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches)* 6 X 8 inches A5 (148 x 210 mm; 5.8 x 8.
(continued) Paper size Input tray ADF Duplexer Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches) Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches) Cards Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)* A4 index card (210 x 297 mm; 8.3 x 11.7 inches) Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Also supports Borderless printing. Ofuku Hagaki** (200 x 148 mm; 7.8 x 5.
Appendix A * These sizes can be used for borderless printing. ** The printer is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. Understand supported paper types and weights Tray Type Weight Capacity Input tray Paper 60 to 105 g/m2 Up to 250 sheets of plain paper (16 to 28 lb bond) (25 mm or 1 inch stacked) 280 gsm Up to 60 sheets of 280 gsm HP Premium Plus Photo Paper Photo paper (75 lb bond) (17 mm or 0.
(continued) Paper (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin 11 x 14 inches 5 mm (0.197 inch)1 5 mm (0.197 inch)1 5 mm (0.197 inch)2 5 mm (0.197 inch)2 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 16.5 mm (0.65 inch) 16.5 mm (0.65 inch) 12 x 12 Inches B4 (JIS) Tabloid Super B A3 A3+ Edge-to-Edge Tabloid Edge-to-Edge A3 Envelopes 1 The margins for plain and brochure paper are 13 mm (0.51 inch) for simplex and duplex. The margins for plain paper are 16 mm (0.
Appendix A Fax specifications • • • • • • • • • • • Walk-up black-and-white and color fax capability. Up to 99 speed dials. Up to 100-page memory (based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory. Manual fax send and receive. Automatic busy redial up to five times (varies by model). Automatic no-answer redial one time (varies by model). Confirmation and activity reports. CCITT/ITU Group 3 fax with Error Correction Mode. 33.
NOTE: You might be able to use other types of files with HP ePrint. However, HP cannot guarantee that they function correctly with the printer because they have not been fully tested. Printer Apps To use certain Printer Apps, you might need to set up an account with a partner website. For more information, visit www.eprintcenter.com. HP website specifications • • A web browser (either Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox 2.0 or higher, Safari 3.2.3 or higher, or Google Chrome 3.
Appendix A NOTE: You might be able to use other USB flash drives with the product. However, HP cannot guarantee correct functionality with the product because all unlisted USB flash drives have not been fully tested.
Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • • • • • • • • • • • • • • Regulatory Model Number FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany GS Declaration (Germany) Notice to users of the U.S.
Appendix A FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan 122 Technical information
Notice to users in Japan about the power cord Noise emission statement for Germany GS Declaration (Germany) Regulatory information 123
Appendix A Notice to users of the U.S.
Notice to users of the Canadian telephone network Regulatory information 125
Appendix A Notice to users in the European Economic Area Notice to users of the German telephone network Australia wired fax statement European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • • Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC Ecodesign Directive 2009/125/EC, where applicable CE compliance of this product is valid if powered with the correct CE-marked AC adapter provided by HP.
available (in English only) either within the product documentation or at the following web site: www.hp.com/go/ certificates (type the product number in the search field). The compliance is indicated by one of the following conformity markings placed on the product: For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth® within power class below 10mW.
Appendix A Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada 128 Technical information
Notice to users in Taiwan Notice to users in Mexico Notice to users in Japan Regulatory information 129
Appendix A Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sustainable manner: • • • • • Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
Disposal of waste equipment by users in private households in the European Union Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency's ENERGY STAR specifications for imaging equipment.
Appendix A Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystar Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach.
RoHS notices (China only) Toxic and hazardous substance table RoHS notices (Ukraine only) Environmental product stewardship program 133
Appendix A Third-party licenses LICENSE.aes-pubdom--crypto --------------------/* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen * @author Antoon Bosselaers * @author Paulo Barreto * * This code is hereby placed in the public domain.
distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
Appendix A * PURPOSE ARE DISCLAIMED.
notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)" The word 'cryptographic' can be left out if the rouines from the library being used are not cryptographic related :-). 4.
Appendix A 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)" 4.
(eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com). ==================================================================== Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2.
Appendix A EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
* notice, this list of conditions and the following disclaimer in the * documentation and/or other materials provided with the distribution. * 3. Neither the name of the project nor the names of its contributors * may be used to endorse or promote products derived from this software * without specific prior written permission.
Appendix A misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. Jean-loup Gailly Mark Adler jloup@gzip.org madler@alumni.caltech.edu The data format used by the zlib library is described by RFCs (Request for Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt (zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format).
B HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit the HP web site (www.hpshopping.com) for the latest updates. You may also make purchases through the web site. NOTE: Not all cartridges are available in all countries/regions.
Appendix B HP paper To order paper such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
C Additional fax setup After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line.
Appendix C If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
Other equipment or services sharing your fax line DSL PBX Distinctive ring service Voice calls Computer dial-up modem Recommended fax setup Answering machine Voice mail service Case A: Separate fax line (no voice calls received) Case B: Set up the printer with DSL Case C: Set up the printer with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax line Case F: Shared voice/fax line with voice mail Case G: Fax line shared with computer
Appendix C You might need to connect the supplied phone cord to the adapter provided for your country/ region. To set up the printer with a separate fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/ region.
To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/ region. If you do not use the supplied cord to connect from the DSL filter to the printer, you might not be able to fax successfully.
Appendix C Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section. Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the printer as described in this section. Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/ region.
Appendix C Case F: Shared voice/fax line with voice mail If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up the printer as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls.
Set up the printer with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the printer. Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/ region. 3 Computer with modem To set up the printer with a computer dial-up modem 1.
Appendix C 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter. You might need to connect the supplied phone cord to the adapter provided for your country/ region. 4 Computer 5 Computer DSL/ADSL modem NOTE: You need to purchase a parallel splitter.
Case H: Shared voice/fax line with computer modem There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
Appendix C 1. 2. 3. 4. Remove the white plug from the port labeled 2-EXT on the back of the printer. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2EXT on the back of the printer. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Use the phone cord provided to connect to the 1-LINE port on the back of the printer. You might need to connect the supplied phone cord to the adapter provided for your country/ region. 5 DSL/ADSL modem 6 Computer 7 Telephone NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
Appendix C Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section. Back view of the printer 1 Telephone wall jack 2 Use the phone cord provided to connect to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/ region.
When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message.
Appendix C (continued) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/ region. 1. 2. 3. 4. Remove the white plug from the port labeled 2-EXT on the back of the printer. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Shared voice/fax line with computer DSL/ADSL modem and answering machine 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/ region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You need to purchase a parallel splitter.
Appendix C 4. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the printer. NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer. 5. 6. 7. 8. Connect the DSL modem to the parallel splitter. Connect the parallel splitter to the wall jack.
• If your computer has two phone ports, set up the printer as follows: Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem 4 Telephone To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2.
Appendix C Serial-type fax setup For information on setting up the printer for faxing using a serial-type phone system, see the Fax Configuration web site for your country/region. Austria www.hp.com/at/faxconfig Germany www.hp.com/de/faxconfig Switzerland (French) www.hp.com/ch/fr/faxconfig Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.com/uk/faxconfig Finland www.hp.fi/faxconfig Denmark www.hp.dk/faxconfig Sweden www.hp.se/faxconfig Norway www.hp.
D Network setup You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded web server, a configuration and status tool you access from your web browser using an existing network connection to the printer. For more information, see Embedded web server.
Appendix D Set up the printer on your wireless network To set up the printer on your wireless network, use one of the following methods: • • • • Set up the printer using the HP printer software Set up the printer using the Wireless Setup Wizard Set up the printer using WiFi Protected Setup (WPS) Set up the printer using the embedded web server (EWS) NOTE: 1 Make sure you have installed the HP software that came with the printer and the printer network drives.
3. 4. 5. When prompted, touch Push Button. On the wireless router or wireless access point, press and hold the WPS button for 3 seconds. Wait for about 2 minutes. If the printer connects successfully, the wireless light stops blinking but remains lit. After the setup has completed, the network printer drivers can be installed by opening the printer's HP folder in Programsor All Programs, clicking Printer Setup and Software , and selecting Connect a new printer.
Appendix D NOTE: If you cannot find the wireless network name (SSID) and wireless password (WPA passphrase, WEP key), see Before you begin. Change from a USB connection to a wireless connection Follow the instructions for your operating system. Windows 1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Printer Setup & Software. - Or On the Start screen, click Printer Setup & Software. 2.
Overview of security settings To help improve the security of the wireless network and prevent unauthorized access, the printer supports many common types of network authentication, including WEP, WPA, and WPA2. • • • WEP: Provides security by encrypting data sent over radio waves from one wireless device to another wireless device. Devices on a WEP-enabled network use WEP keys to encode data. If your network uses WEP, you must know the WEP key(s) it uses.
Appendix D Guidelines for reducing interference on a wireless network The following tips will help reduce the chances for interference in a wireless network: • • • • Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones, as these objects can disrupt radio signals.
View IP settings To view the IP address of the printer: • • Print the network configuration page. For more information, see Understand the network configuration page. Open the HP software (Windows), double-click Estimated Ink Levels, click the Device Information tab. The IP address is listed in the Network Information section. Change IP settings The default IP setting for the IP settings is Automatic, which sets the IP settings automatically.
Appendix D • • HP wireless direct printing can be used while the printer is also connected to a computer using USB cable or to a network (using a wireless or Ethernet connection). HP wireless direct printing cannot be used to connect a computer, mobile device, or printer to the Internet. Click here to go online for more information. For more information about wireless printing, see Set up the printer for wireless communication. NOTE: At this time, these websites might not be available in all languages.
3. 4. 5. From the computer, click the wireless icon on your task tray, select the HP wireless direct printing name, such as HP-Print-**-Officejet 7610 series (where ** are the unique characters to identify your printer). If HP wireless direct is turned on with security, enter the password when prompted. If the printer has been installed and connected to your computer with a USB cable, enable HP wireless direct printing in the HP printer software.
E Printer management tools This section contains the following topics: • • • Toolbox (Windows) HP Utility (Mac OS X) Embedded web server Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system requirements. Open the Toolbox 1. 2.
About cookies The embedded web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language.
F How do I? • • • • • • • • 176 Get started Print Scan Copy Fax Web Services Work with ink cartridges Solve a problem How do I?
G Errors (Windows) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Fax memory full Unable to communicate with printer Low on ink Cartridge Problem Replace the ink cartridge Paper Mismatch The cartridge cradle cannot move Paper Jam The printer is out of paper Printer Offline Printer Paused Document failed to print Printer failure Door or cover open Previously used ink cartridge installed Ink cartridges depleted Ink cartridge failure Printer supply upgrade Printer supply upgrade su
Appendix G Unable to communicate with printer The computer cannot communicate with the printer because one of the following events has occurred: • • • The printer has been turned off. The cable connecting the printer, such as a USB cable or a network (Ethernet) cable, has been disconnected. If the printer is connected to a wireless network, the wireless connection has been broken. To solve this problem, try the following solutions: • • • • • (Power) button light is on.
Replace the ink cartridge Replace the indicated ink cartridge. For more information, see Replace the ink cartridges. NOTE: If your cartridge is still under warranty, contact HP support for service or replacement. For more information about ink cartridge warranty, see Ink cartridge warranty information. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support.
Appendix G 3. 4. If the printer is Offline, right-click the printer, and click Use Printer Online. Try using the printer again. Printer Paused The printer is currently paused. While paused, new jobs are added to the queue but are not printed. To change the printer's status, complete the following steps. 1. 2. 3. 4. Click Start, and then click Printers, Printers and Faxes, or Devices and Printers. - Or Click Start, click Control Panel, and then double-click Printers.
Ink cartridges depleted The cartridges listed in the message must be replaced to resume printing. HP recommends that you do not remove an ink cartridge until a replacement is ready to install. For more information, see Replace the ink cartridges. Ink cartridge failure The cartridges listed in the message are damaged or have failed. See Replace the ink cartridges. Printer supply upgrade The cartridge listed in the message can only be used to upgrade one printer. Click OK to use it on this printer.
Appendix G Use SETUP cartridges When you first setup the printer, you must install the cartridges that shipped in the box with the printer. These cartridges are labeled SETUP, and they calibrate your printer before the first print job. Failure to install the SETUP cartridges during the initial product setup causes an error. If you installed a set of regular cartridges, remove them and install the SETUP cartridges to complete printer setup.
Contact HP support. For more information, see www.hp.com/support. Ink sensor warning The ink sensor is reporting an unexpected condition. This could be caused by the cartridge, or the sensor may have failed. If the sensor has failed, it can no longer sense when your cartridges are out of ink. Printing with an empty cartridge will cause air to enter the ink system, which causes poor print quality.
Index A accessibility 8 accessories installation 20 printer status report 102 turn on and off in driver 20 warranty 110 acoustic emissions 119 ADF (automatic document feeder) load originals 16 paper sizes supported 113 ADSL, fax setup with parallel phone systems 148 after the support period 67 align printhead 105 answer ring pattern change 50 parallel phone systems 150 answering machine fax tones recorded 90 set up with fax (parallel phone systems) 158 set up with fax and modem 159 automatic document feeder
Index faded stripes on copies, troubleshoot 77 fax answer mode 50 answering machine and modem, shared with (parallel phone systems) 159 answering machine troubleshoot 90 answering machine, set up (parallel phone systems) 158 auto answer 50 backup fax 43 blocking numbers 45 confirmation reports 53 dial tone test, failed 84 dial type, setting 51 distinctive ringing setup (parallel phone systems) 150 distinctive ringing, change pattern 50 DSL, set up (parallel phone systems) 148 error correction mode 42 error
reprint faxes 44 save faxes 43 specifications 113 memory cards insert 20 memory devices print files 29 troubleshoot 92 missing or incorrect information, troubleshoot 70 MMC memory card insert 20 model number 102 modem shared with fax (parallel phone systems) 152 shared with fax and answering machine (parallel phone systems) 159 shared with fax and voice line (parallel phone systems) 155 shared with fax and voice mail (parallel phone systems) 162 monitor dialing 40, 42 multi-feeds, troubleshoot 76 N network
Index reprint faxes from memory 44 right navigation button 12 rings to answer 50 S save faxes in memory 43 scan error messages 80 from printer control panel 32 from Webscan 34 OCR 34 quality 80 Scan screen 12 scan specifications 118 slow 79 troubleshoot 78 Scan screen 12 scanner glass clean 21 load originals 16 locating 10 schedule fax 41 Secure Digital memory card insert 20 send faxes basic fax 38 manually 39 memory, from 40 monitor dialing 40, 42 schedule 41 troubleshoot 86, 87, 89 send scans for OCR 34
print 67 printer status report 101 receive faxes 86, 88 scan 78 scan quality 80 send faxes 86, 87, 89 skewed copies 77 skewed pages 75 tips 67 troubleshooting Ethernet network 92 hardware installation suggestions 100 HP software installation suggestions 101 installation issues 100 solve network problems 92 wireless problems 93 TWAIN unable to activate source 80 two-sided printing 31 U USB connection port, locating 10, 11 specifications 112 USB flash drives 119 V vertical stripes on copies, troubleshoot 77
