HP Deskjet 5700 Series User's Guide
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Contents 1 2 3 4 5 6 7 User's Guide HP Deskjet 5700 series printer............................................................................3 Special features....................................................................................................4 Getting started......................................................................................................5 Printer features ......................................................................................................
8 Printer software..................................................................................................52 Print settings ........................................................................................................52 Page Setup dialog box ........................................................................................52 Print dialog box ....................................................................................................53 Managing the printer (Mac OS 10.3) ..
1 HP Deskjet 5700 series printer To find an answer to a question, select one of the following topics: ● ● ● ● ● ● ● ● ● ● ● ● ● User's Guide Special features Getting started Connecting to the printer Printing photos Printing other documents Printing tips Printer software Maintenance Troubleshooting Supplies Specifications Environmental information Trademark and copyright information 3
2 Special features Congratulations! You have purchased an HP Deskjet printer that is equipped with several exciting features: ● ● ● ● ● ● 4 Borderless printing: Use the entire page surface when printing photos and brochures with the borderless printing feature. Six-ink upgradeable printing: Enhance photo printing with a photo print cartridge (purchased separately). Digital photo printing: Use the printer’s digital photo printing capabilities for your photos.
3 Getting started ● ● ● ● ● ● Printer features Buttons and lights Paper trays Print cartridges Ink-backup mode Automatic Paper-Type Sensor Printer features The HP printer has several features to make printing easier and more efficient.
Chapter 3 6 1 Automatic Paper-Type Sensor 2 Print cartridges 3 Ink-backup mode 1 USB port HP Deskjet 5700 Series
Buttons and lights Use the printer buttons to turn the printer on and off, cancel a print job, and restart a job. The printer lights give you visual cues about the status of the printer. The printer buttons are located on the control panel on the front of the printer.
Chapter 3 Power button and light Use the Power button to turn the printer on and off. It can take a few seconds for the printer to turn on after you press the Power button. 1 Power button The Power light flashes when the printer is processing. Caution Always use the Power button to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off might cause printer failure.
Print Cartridge Status lights The Print Cartridge Status lights indicate the status of the print cartridges. The lights are located in the center of the control panel. 1 1 2 User's Guide Print Cartridge Status lights The left status light represents the tri-color print cartridge, which is installed in the left side of the print cartridge cradle. – The light is on and solid when the tri-color print cartridge is low on ink. – The light flashes when the tri-color print cartridge needs to be serviced.
Chapter 3 Paper trays For information about the paper trays, select one of the topics below: ● ● ● ● Unfolding the paper trays In tray Out tray Folding the paper trays Unfolding the paper trays Follow these steps to unfold the paper trays: 10 1 Lower the In tray. 2 Lower the Out tray. 3 Pull out the Out tray extension.
In tray The In tray holds paper or other media. Adjust the paper guide to print on different sizes of media. 1 In tray 2 Paper guide Out tray Printed pages are deposited in the Out tray. 1 Out tray Raise the Out tray to load paper or other media. Lower the Out tray before printing. To prevent paper from falling out of the Out tray, pull out the Out-tray extension. If you are printing in the FastDraft mode, unfold the Out-tray extension stop.
Chapter 3 Folding the paper trays Follow these steps to fold the paper trays: 12 1 2 Remove paper or other media from the paper trays. If the Out-tray extension stop is raised, lower it and then push it into the Out-tray extension. 3 Push the Out-tray extension into the Out tray. 4 Raise the Out tray. 5 Raise the In tray.
Print cartridges Three print cartridges can be used with the printer. 1 Black print cartridge 2 Tri-color print cartridge 3 Photo print cartridge For information about printing with the print cartridges, see Using print cartridges. For information about buying new print cartridges, see Replacing print cartridges. Using print cartridges The print cartridges can be used in the following ways: Everyday printing Use the black and tri-color print cartridges for everyday print jobs.
Chapter 3 1 ● ● Selection number label Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer. HP Inkjet Toolbox: Open the HP Inkjet Toolbox and then select the Supplies panel. If a print cartridge runs out of ink, the printer can operate in ink-backup mode. For information about installing a replacement print cartridge, see the print cartridge installation page.
Ink-backup mode Use the ink-backup mode to operate the printer with only one print cartridge. The inkbackup mode is initiated when a print cartridge is removed from the print cartridge cradle. ● ● Ink-backup mode output Exiting ink-backup mode Ink-backup mode output Printing in ink-backup mode slows the printer and affects the quality of printouts. Installed print cartridge Result Black print cartridge Colors print as grayscale.
4 Connecting to the printer ● ● USB Networking USB The printer connects to the computer with a universal serial bus (USB) cable. For instructions about connecting the printer with a USB cable, see the setup poster that came with the printer. Note A USB cable might not be packaged with your printer.
5 Printing photos The printer software offers several features that make printing digital photos easier and improve photo quality. Learn how to perform the following tasks: ● ● ● ● ● ● ● Print a borderless photo. Print a photo with a border. Use the HP digital photography options to touch up photos. Use the photo print cartridge for great colors and virtually grain-free photos. Achieve the highest printing resolution with Maximum dpi.
Chapter 5 Printing borderless photos ● ● ● Guidelines Preparing to print Printing Guidelines ● ● ● ● ● For high-quality results, use a photo print cartridge in combination with the tri-color print cartridge. Do not print borderless photos in ink-backup mode. Always have two print cartridges installed in the printer. Open the file in a software program and assign the photo size. Ensure that the size corresponds to the paper size on which you want to print the photo.
Printing Follow these steps to print a borderless photo: 1 2 3 4 5 6 User's Guide Open the Page Setup dialog box. Click the appropriate borderless paper size in the Paper Size list, and then click OK. Open the Print dialog box. Select the Paper Type/Quality panel and then select the following settings: – Paper Type: The appropriate photo paper type – Quality: Best or Maximum dpi Click the Digital Photo tab, and then set the HP digital photography options as appropriate.
Chapter 5 Printing photos with a border ● ● ● Guidelines Preparing to print Printing Guidelines ● ● ● For high-quality results, use a photo print cartridge in combination with the tri-color print cartridge. For maximum fade resistance, use HP Premium Plus Photo Paper. Do not exceed the In tray capacity: 30 sheets of photo paper. Preparing to print 1 2 3 4 5 6 20 Raise the Out tray. Slide the paper guide all the way to the left. Verify that the photo paper is flat.
Printing 1 2 3 4 5 6 User's Guide Open the Page Setup dialog box, and then select the following settings: – Paper Size: The appropriate paper size – Orientation: The appropriate orientation Click OK. Open the Print dialog box. Select the Paper Type/Quality panel, and then select the following settings: – Paper Type: The appropriate photo paper type – Quality: Best or Maximum dpi Click the Digital Photo tab, and then set the HP digital photography options as appropriate.
Chapter 5 HP digital photography options The printer has several features to enhance the quality of digital photos. ● ● Opening HP digital photography options Using HP digital photography options Opening HP digital photography options Follow these steps to open the digital photography options: 1 2 3 Open the Print dialog box. Select the Paper Type/Quality panel. Click the Digital Photo tab.
Options Menu: Select from the following options: ● ● ● ● ● ● User's Guide Red eye removal: Click On to remove or reduce red-eye in the photograph. Digital Flash: Adjust the exposure in dark areas to bring out detail. Click Automatic to allow the printer software to balance lightness and darkness automatically. Contrast enhancement: Adjust the contrast to your preference. Click Automatic to allow the printer software to balance the contrast automatically.
Chapter 5 Photo print cartridge The photo print cartridge, when used in conjunction with the tri-color print cartridge, provides virtually grain-free photos. It offers exceptional fade resistance for photos that are printed on HP Premium Plus Photo Paper. The photo print cartridge can be purchased separately if it is not included with your printer.
Using color options Adjusting the color options causes the printed colors to differ from the colors that appear on your computer monitor. Follow these steps to set color options: 1 2 3 4 Open the Print dialog box. Select the Paper Type/Quality panel. Verify that ColorSmart/sRGB is selected in the Color drop-down list. Click the Color Options tab. 5 Adjust the Saturation, Brightness, and Color Tone to affect how overall colors are printed.
Chapter 5 CMYK settings Follow these steps to specify the CMYK settings: 1 2 3 Open the Print dialog box. Select the Paper Type/Quality panel. Click the CMYK Settings tab. 4 Adjust the Cyan, Magenta, Yellow, and Black sliders to specify the level of each color that is used in printing. Select any other print settings that you want, and then click Print.
Advanced color management Color management defines the range of colors that can be printed. The printer software translates the colors of your document from their current color settings to the colormanagement option that is selected. Follow these steps to select a color-management option: 1 2 3 4 Open the Print dialog box. Select the Paper Type/Quality panel.
Chapter 5 Maximum dpi The maximum dpi print quality setting offers 4800 x 1200 optimized dots per inch (dpi) printing. The 4800 x 1200 optimized dpi is the highest quality resolution for this printer. When 4800 x 1200 optimized dpi is selected in the printer software, the tri-color print cartridge prints in the 4800 x 1200 optimized dpi mode (up to 4800 x 1200 optimized dpi color and 1200-input dpi). If a photo print cartridge is also installed, the print quality is enhanced.
Storing and handling photo paper Follow these instructions to maintain the quality of HP brand photo paper. Storage ● ● ● Keep unused photo paper in a plastic bag. Store the packaged photo paper on a flat surface in a cool place. When you are ready to print, remove only the paper that you plan to use immediately from the plastic bag. When you have finished printing, return any unused photo paper to the plastic bag. Do not leave unused photo paper in the paper tray.
6 Printing tips Save time Set the order in which your document pages print. Save money Print multiple pages on a single sheet of paper. Enhance the quality of printouts ● ● ● 30 Select the right paper type. Select the right print quality. Resize the document as needed.
Setting the page order The page order determines the order in which your multi-page documents print. Frequently, it is convenient to have the first page of a document print last so that the complete document lies face-up in the Out tray. To set the page order, follow these steps: 1 2 Open the Print dialog box. Select the Paper Handling panel. 3 Select one of the following options: – Select the Reverse Page Order check box to print the first page of the document last.
Chapter 6 Printing multiple pages on a single sheet of paper Use the printer software to print multiple pages of a document on a single sheet of paper. The printer software automatically resizes the document text and images to fit on the printed page. Follow these steps to print multiple pages on a single sheet of paper: 1 2 Open the Print dialog box. Select the Layout panel. 3 In the Pages per Sheet menu, select the number of pages that you want to appear on each sheet of paper.
Selecting a print quality Follow these steps to select a print quality from the printer software: 1 2 3 Open the Print dialog box. Select the Paper Type/Quality panel. Select one of the following settings from the Quality drop-down list: – Use printer default: Print in the Normal mode. – FastDraft: Print at the fastest printing speed. – Fast normal: Print more quickly than the Normal mode and at a higher print quality than FastDraft. – Normal: Create the best balance between print quality and speed.
Chapter 6 Resizing a document Use this printer software feature to shrink or enlarge printed text and graphics without changing the paper size. Follow these steps to shrink or enlarge text and graphics: 1 2 3 34 Open the Page Setup dialog box. In the Scale box, type the percentage by which you want to shrink or enlarge the document. – Type a number from 25 to 99 to reduce a document image. – Type a number from 101 to 400 to enlarge a document image. Click OK, and then print the document.
Selecting a paper type ● ● Using the Automatic Paper-Type Sensor Selecting a specific paper type Using the Automatic Paper-Type Sensor Automatic is the default paper-type setting. When it is used, the Automatic Paper-Type Sensor automatically selects the print settings that are appropriate for the media on which you are printing, particularly when HP paper and media are used. Follow these steps to print using the Automatic Paper-Type Sensor: 1 2 3 4 Open the Print dialog box.
7 Printing other documents E-mail Letters Documents Envelopes Brochures Greeting cards Postcards Transparencies Labels Index cards Iron-on transfers Printing tips: Minimize your cost and effort while maximizing the quality of your printouts with printing tips. Printer software: Learn about the printer software.
E-mail ● ● ● Guidelines Preparing to print Printing Guidelines Do not exceed the In tray capacity: 100 sheets of plain paper. Preparing to print 1 2 3 4 Raise the Out tray. Slide the paper guide all the way to the left. Place plain paper in the In tray, pushing the paper into the printer until it stops. Slide the paper guide firmly against the edge of the paper stack. 5 Lower the Out tray.
Chapter 7 Letters ● ● ● Guidelines Preparing to print Printing Guidelines ● ● For help printing on an envelope, see envelopes. Do not exceed the In tray capacity: 100 sheets of paper. Preparing to print 1 2 3 Raise the Out tray. Slide the paper guide all the way to the left. Place the paper in the In tray, pushing the paper into the printer until it stops. Note If you are using letterhead paper, verify that the letterhead is facing down and toward the interior of the printer.
Documents ● ● ● Guidelines Preparing to print Printing Guidelines Do not exceed the In tray capacity: 100 sheets of paper. Preparing to print 1 2 3 4 5 User's Guide Raise the Out tray. Slide the paper guide all the way to the left. Place plain paper in the In tray, pushing the paper into the printer until it stops. Slide the paper guide firmly against the edge of the paper stack. 1 Letter or A4 paper 2 Legal paper (extends over the edge of the In tray) Lower the Out tray.
Chapter 7 Printing 1 2 3 4 5 6 40 If necessary, open the Page Setup dialog box and set the paper size, scaling, and orientation options. Open the Print dialog box. Select the Paper Type/Quality panel. In the Paper Type drop-down list, click Automatic or Plain Paper. In the Quality drop-down list, select the appropriate print quality. Select any other print settings that you want, and then click Print.
Envelopes ● ● ● Guidelines Preparing to print Printing Guidelines ● ● ● Avoid using envelopes that have the following features: – Clasps or windows – Thick, irregular, or curled edges – Shiny or embossed coatings – Wrinkles, tears, or other damage Align the envelope edges before inserting the envelopes in the In tray. Do not exceed the In tray capacity: 10 envelopes. Preparing to print 1 2 3 4 5 Raise the Out tray, and then remove all paper from the In tray.
Chapter 7 Brochures ● ● ● ● Guidelines Preparing to print Printing borderless brochures Printing brochures with borders Guidelines ● ● ● ● For great results, use HP Brochure and Flyer Paper. Do not print borderless documents in ink-backup mode. Always have two print cartridges installed in the printer. Open the file in a software program and assign the brochure size. Ensure that the size corresponds to the paper size on which you want to print the brochure.
Printing brochures with borders 1 4 If necessary, open the Page Setup dialog box and set the paper size, scaling, and orientation options. Open the Print dialog box. Select the Paper Type/Quality panel, and then specify the following settings: – Paper Type: The appropriate brochure paper type – Quality: Normal, Best, or Maximum dpi Select any other print settings that you want, and then click Print.
Chapter 7 Greeting cards ● ● ● Guidelines Preparing to print Printing Guidelines ● ● ● Unfold prefolded cards, and then place them in the In tray. For great results, use HP Greeting Card Paper. Do not exceed the In tray capacity: 20 cards. Preparing to print 1 2 3 4 5 6 Raise the Out tray, and then remove all paper from the In tray. Slide the paper guide all the way to the left. Fan the edges of the greeting cards to separate them, and then align the edges.
Postcards ● ● ● Guidelines Preparing to print Printing Guidelines ● ● Use only cards that meet the paper size specifications for the printer. For specifications, see the reference guide that came with the printer. Do not exceed the In tray capacity: 30 cards. Preparing to print 1 2 3 4 5 Raise the Out tray. Slide the paper guide all the way to the left. Place the cards in the In tray, as far to the right as possible.
Chapter 7 Printing 1 Open the Page Setup dialog box, and then select the following settings: – Paper Size: The appropriate card size Note To print a borderless card, click the borderless photo size that matches the card size. 2 3 4 5 6 – Orientation: The appropriate orientation Click OK. Open the Print dialog box.
Transparencies ● ● ● Guidelines Preparing to print Printing Guidelines ● ● For great results, use HP Premium Inkjet Transparency Film. Do not exceed the In tray capacity: 30 transparencies. Preparing to print 1 2 3 Raise the Out tray, and then remove all paper from the In tray. Slide the paper guide all the way to the left. Place the transparencies in the In tray. The side to be printed on should face down and the adhesive strip should face up and toward the printer.
Chapter 7 Labels ● ● ● Guidelines Preparing to print Printing Guidelines ● ● ● ● Use only paper, plastic, or clear labels that are designed specifically for inkjet printers. Use only full sheets of labels. Avoid using labels that are sticky, wrinkled, or pulling away from the protective backing. Do not exceed the In tray capacity: 20 sheets of labels (use only Letter or A4-size sheets). Preparing to print 1 2 3 4 5 6 Raise the Out tray, and then remove all paper from the In tray.
Index cards and other small media ● ● ● Guidelines Preparing to print Printing Guidelines ● ● Use only cards and small media that meet the paper size specifications for the printer. For specifications, see the reference guide that came with the printer. Do not exceed the In tray capacity: 30 cards. Preparing to print 1 2 3 4 5 Raise the Out tray, and then remove all paper from the In tray. Slide the paper guide all the way to the left. Place the cards in the In tray, as far to the right as possible.
Chapter 7 Iron-on transfers ● ● ● Guidelines Preparing to print Printing Guidelines ● ● Use HP Iron-on Transfers for great results. When printing a mirror image, the text and the pictures are horizontally reversed from what appears on the computer screen. ● Do not exceed the In tray capacity: 12 iron-on transfers. Preparing to print 1 2 3 50 4 5 Raise the Out tray, and then remove all paper from the In tray. Slide the paper guide all the way to the left.
Printing 1 Open the Page Setup dialog box, and then select the following settings: – Paper Size: A4 or US Letter – Mirror Image: Select this setting Note Some iron-on transfer paper types do not require you to print a mirror image. 2 3 4 5 6 User's Guide Click OK. Open the Print dialog box. Select the Paper Type/Quality panel. In the Paper Type drop-down list, click Automatic or Plain Paper. Select any other print settings that you want, and then click Print.
8 Printer software ● ● ● ● ● Print settings Page Setup dialog box Print dialog box Managing the printer (Mac OS 10.3) Managing the printer (Mac OS 10.2 and earlier) Print settings The printer is controlled by software installed on your computer. Use the printer software, also known as the printer driver, to change the print settings for a document. To specify the document paper size, scaling, and orientation, use the Page Setup dialog box.
Use the Page Setup dialog box to perform the following tasks: ● ● ● Set the paper size for a document. Resize a document. Specify the document orientation. Print dialog box Use the Print dialog box to modify print settings for the document that you are printing. The options that are available depend on the panel that is selected. To open the Print dialog box, open the document that you want to print, click File, and then click Print.
Chapter 8 4 5 6 7 8 9 ?: Open MacHelp. Preview: View an online preview of the printed document. Save as PDF: Convert the document to Adobe PDF format. Fax: Send the document as a fax. Cancel: Close the Print dialog box without printing the document. Print: Print the document. Note The Fax option is available only in Mac OS X 10.3 and higher. Managing the printer (Mac OS 10.3) Use Printer List to manage the printer.
Adding a printer Follow these steps to add a printer to your computer: 1 2 Open Printer List. Click Add. The Add Printer dialog box appears. 3 4 5 Select the connection type for the printer (for example, USB). Select the printer name from the list. Click Add. Setting a default printer Follow these steps to set the printer as the default printer: 1 2 3 User's Guide Open Printer List. Click the printer name. Select the printer, and then click Make Default.
Chapter 8 Deleting a printer Follow these steps to delete a printer from your computer: 1 2 3 Open Printer List. Click the printer that you want to delete. Click Delete. Viewing and changing the status of a print job When printing a document with background printing, use Printer List to view the status of the document as it is printing. Follow these steps to check the status of a print job: 56 1 2 3 Open Printer List. Click the printer name. In the menu bar, click Printer, and then click Show Jobs.
Managing the printer (Mac OS 10.2 and earlier) Use Print Center to manage the printer. Managing the printer includes the following tasks: ● ● ● ● Adding a printer Setting a default printer Deleting a printer Viewing and changing the status of a print job Adding a printer Follow these steps to add a printer to your computer: 1 2 3 4 5 Open Print Center. Click Add Printer. The Add Printer dialog box appears. Select USB from the menu. Select the printer name from the printer list. Click Add.
9 Maintenance ● ● ● ● ● ● ● ● ● ● ● ● Installing print cartridges Setting the auto-on and auto-off feature Aligning print cartridges Calibrating color Calibrating print quality Automatically cleaning the print cartridges Viewing estimated ink levels Maintaining the printer body Removing ink from your skin and clothing Manually cleaning print cartridges Maintaining print cartridges Using the HP Inkjet Toolbox Installing print cartridges ● ● ● ● Print cartridge combinations Selection numbers Ink-backup mo
1 ● ● Selection number label Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer. HP Inkjet Toolbox: Open the HP Inkjet Toolbox and then select the Supplies panel. Ink-backup mode The printer can operate with only one print cartridge installed. For more information, see the ink-backup mode section.
Chapter 9 Caution Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts. 7 8 9 Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer. Slide the print cartridge at a slight upward angle into the cradle until the cartridge snaps into place. Close the printer cover.
Setting the auto-on and auto-off feature Follow these instructions to use the printer auto-on and auto-off feature. Auto-on Auto-on is a default feature of the printer. The printer automatically turns on when you print a file or raise the printer cover. Auto-off The auto-off feature places the printer in a low-power, energy-efficient mode after it has been idle for 30 minutes. Follow these steps to activate the auto-off feature: 1 2 3 Open the HP Inkjet Toolbox. Select the Configuration panel.
Chapter 9 Calibrating print quality Perform a print quality calibration if light or dark horizontal lines appear in photos that are printed with the tri-color and black print cartridges. Before performing a print quality calibration, clean the print cartridges, and then reprint the document. If the lines still occur, perform a print quality calibration. Follow these steps to calibrate print quality: 1 2 3 4 5 Load Letter or A4 plain, white paper in the In tray.
Maintaining the printer body Because the printer ejects ink onto the paper in a fine mist, ink smudges will eventually appear on the printer case and adjacent surfaces. To remove smudges, stains, or dried ink from the exterior of the printer, use a soft cloth moistened with water. When cleaning the printer, keep these tips in mind: ● ● ● Do not clean the interior of the printer. Keep all fluids away from the interior. Do not use household cleaners or detergent.
Chapter 9 Manually cleaning print cartridges If the printer is used in a dusty environment, a small amount of debris can accumulate on the print cartridge contacts. To manually clean print cartridges, see the following topics: ● ● ● Gathering cleaning supplies Preparing to clean Cleaning instructions Gathering cleaning supplies You will need the following items to clean the print cartridges.
Cleaning instructions 1 2 Moisten a cotton swab with distilled water and squeeze any excess water from the swab. Wipe the print cartridge copper contacts with the cotton swab. Caution Do not touch the print cartridge ink nozzles. Touching the ink nozzles will result in clogs, ink failure, and bad electrical connections. 3 4 1 Ink nozzles (do not touch) 2 Copper contacts Repeat this process until no ink residue or dust appears on the swab.
Chapter 9 Storing print cartridges When print cartridges are removed from the printer, store them in an airtight plastic container or in the print cartridge protector that comes with the photo print cartridge. If you store the print cartridge in an airtight plastic container, make sure that the ink nozzles face down but are not in contact with the container.
Using the HP Inkjet Toolbox The HP Inkjet Toolbox contains tools to perform the following tasks: ● ● ● ● ● ● ● ● ● ● Print a test page. Clean the print cartridges. View estimated ink levels in the print cartridges. Align the print cartridges. Calibrate color. Calibrate print quality. Configure the auto-on/auto-off feature. Find product support on the HP Web site. Find information about the print cartridges used with your printer. Use the HP Web site to register your printer.
Chapter 9 Opening the HP Inkjet Toolbox To open the HP Inkjet Toolbox, follow the instructions for your operating system. Mac OS X (version 10.1) 1 Double-click the OS X HD icon on the desktop. 2 Select Applications, and then double-click Utilities. 3 Select HP Inkjet Utility. Mac OS X (version 10.2) 1 Open Print Center. 2 Select the printer. 3 Click Configure. The Select Printer dialog box appears. 4 Select the printer. The HP Inkjet Toolbox appears. Mac OS X (version 10.3) 1 Open Print & Fax.
HP Inkjet Toolbox panels Inkjet Toolbox Panel Menu: Select the appropriate panel to view the HP Inkjet Toolbox options: ● ● ● ● ● ● ● ● WOW!: Print a sample page to view the output quality of the printer. Test: Print a test page or a diagnostic page. Clean: Clean the print cartridges. Ink Level: View estimated ink levels. Calibrate: Align the print cartridges. Calibrate Color: Adjust color to correct problems with tint.
10 Troubleshooting ● ● ● ● ● ● ● ● ● ● Printer is not printing Paper jams and other paper problems Photos are not printing correctly Print quality is poor Document is misprinted Problems with borderless documents Error messages Printer lights are on or flashing Document prints slowly If you continue to have problems Printer is not printing ● ● ● ● Verify the following Check the printer lights Check the printer cable connection If the printer still does not print Verify the following Verify the followin
Check the printer cable connection If the printer cable is attached to a USB hub, a printing conflict might exist. Two methods are available for solving the conflict: ● ● Attach the printer USB cable directly to your computer. When printing, do not use other USB devices that are attached to the hub.
Chapter 10 Paper jams and other paper problems ● ● ● ● ● Paper jams Printer prints on multiple sheets at once Printer does not feed paper Printer ejects paper Out-of-paper message Paper jams Caution Do not clear a paper jam from the front of the printer. Follow these steps to remove a paper jam: 1 2 3 4 5 72 Press the Resume button. If the paper jam does not clear, then go to the next step. Remove the paper from the In tray. Remove the rear access door.
6 Reload paper in the In tray, and then reprint the document. Note If paper jams occur frequently, try using a heavier paper. See the reference guide for paper weight specifications. Printer prints on multiple sheets at once If the printer prints on several sheets at once, check the following: Paper weight The printer might print on multiple sheets of paper at once if the paper is under the recommended paper weight. Use paper that is within the recommended specifications.
Chapter 10 Printer ejects paper If the printer ejects the paper, try one of the following solutions: ● ● ● ● ● Move the printer away from direct sunlight. The printer might have been placed in direct sunlight, which can affect the Automatic Paper-Type Sensor. Select a paper type other than Automatic. If you are performing a color calibration, install both the tri-color and the photo print cartridges. Verify that the protective piece of plastic tape has been removed from the print cartridges.
Photos are not printing correctly ● ● ● ● ● Reload the paper tray Check the printer settings Colors are tinted or incorrect Horizontal lines appear on a photo Part of the photo is faded Reload the paper tray 1 2 3 Place the photo paper in the In tray with the side to be printed on facing down. Verify that the photo paper is flat. Slide the paper forward until it stops. Slide the paper guide firmly against the edge of the paper.
Chapter 10 Horizontal lines appear on a photo If light or dark horizontal lines appear on photos, follow this procedure: 1 2 3 4 Clean the print cartridges. Reprint the photo. If horizontal lines still occur, perform a print quality calibration. A black and a tri-color print cartridge must be installed for print quality calibration. Reprint the photo.
Fading occurs near the edges of a photo If fading occurs approximately 25 to 63 mm (1.0 to 2.5 inches) from the edge of a photo, install a photo print cartridge and a tri-color print cartridge in the printer.
Chapter 10 Print quality is poor ● ● ● ● Streaks and missing lines Print is faded Blank pages print Too much or too little ink appears on the page Note For help with photo print quality, see Photos are not printing correctly Streaks and missing lines If your printed pages are missing lines or dots or if streaks appear, the print cartridges might be low on ink or might need to be cleaned. Print is faded ● ● ● ● Verify that neither of the print cartridges is low on ink.
● ● ● The print cartridges might be out of ink. Replace one or both empty print cartridges. The printer might be in direct sunlight. Direct sunlight can adversely affect the Automatic Paper-Type Sensor. Move the printer out of direct sunlight. You might be trying to print a borderless document with only the black print cartridge installed. When printing a borderless document, always have the tri-color print cartridge and a black or photo print cartridge installed.
Chapter 10 Document is misprinted ● ● ● ● ● Text and images are misaligned Document is printed off-center or at an angle Parts of the document are missing or printed in the wrong place Envelope is printed at an angle Document does not reflect the new print settings Text and images are misaligned If the text and images on your printouts are misaligned, then align the print cartridges. Document is printed off-center or at an angle 1 2 3 Verify that the paper is correctly placed in the In tray.
Problems with borderless documents ● ● ● ● ● ● ● Borderless printing guidelines Streaks appear in a light portion of a photo Horizontal lines appear on a photo Image is printed at an angle Ink smears Part of the photo is faded Photo has an unwanted border Borderless printing guidelines When printing borderless photos or brochures, follow these guidelines: ● ● ● Verify that the paper size specified in the Page Setup dialog box matches the size of the paper loaded in the In tray.
Chapter 10 If light or dark horizontal lines appear on photos: 1 2 3 4 Clean the print cartridges. Reprint the photo. If the lines still occur, perform a print quality calibration. Both a black and a tri-color print cartridge must be installed for print quality calibration. Reprint the photo. Image is printed at an angle Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned.
Ink smears Follow these guidelines if ink smears appear on the back of the photos, or if the paper sticks together: ● ● Use an HP photo paper. Verify that the photo paper is not curled. If the photo paper is curled, place the paper in a plastic bag and gently bend it the opposite direction of the curl until the paper lies flat. If the paper is not curled, then follow these steps: 1 2 3 4 Open the Print dialog box. Select the Paper Type/Quality panel. Click Ink. Move the Ink Density slider toward Light.
Chapter 10 Fading occurs near the edges of a photo If fading occurs approximately 25 to 63 mm (1.0 to 2.5 inches) from the edge of a photo, install a photo print cartridge in the printer. Photo has an unwanted border ● ● For most paper types For photo paper with a tear-off tab For most paper types If the photo has an unwanted border, try one of the following solutions: ● ● 84 Align the print cartridges. Verify that no problem exists with the source image.
For photo paper with a tear-off tab If the border appears below the tear-off tab, remove the tab. If the border appears above the tear-off tab: ● ● Align the print cartridges. Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned.
Chapter 10 Error messages ● ● Out-of-paper message Problem with the print cartridge message Out-of-paper message ● ● If the In tray contains paper If the In tray is empty If the In tray contains paper 1 Verify the following: – A sufficient amount of paper is in the In tray (at least ten sheets). – The In tray is not overly full. – The paper stack is touching the back of the In tray. 2 Slide the paper guide so it fits firmly against the edge of the paper. 3 Press the Resume button to continue printing.
Printer lights are on or flashing ● ● ● ● ● What the lights indicate Power light is flashing Resume light is flashing Print Cartridge Status light is on or flashing All lights are flashing What the lights indicate The printer lights indicate the printer status. 1 Power light 2 Print Cartridge Status lights 3 Resume light Power light is flashing 1 Power light If the Power light is flashing, the printer is preparing to print. The light stops flashing when the printer has received all data.
Chapter 10 Resume light is flashing If the Resume light is flashing, check the following conditions: 1 Resume light The printer might be out of paper 1 Place paper in the In tray. 2 Press the Resume button. A paper jam might exist Follow these instructions to clear a paper jam. Print Cartridge Status light is on or flashing The printer has two print cartridge status lights.
If the light is on and flashing Verify that the correct print cartridges are installed. If you were printing a borderless document when the light started flashing, follow the borderless printing guidelines. Otherwise, follow these steps: 1 2 3 4 Open the printer cover, remove the print cartridge on the right, and then close the cover. Follow one of these steps: – If the light is flashing: Open the printer cover, replace the print cartridge that you removed, and then remove the other print cartridge.
Chapter 10 Document prints slowly ● ● ● ● ● ● Multiple software programs are open Complex documents, graphics, or photos are printing Best or maximum dpi print mode is selected Printer is in ink-backup mode Printer software is outdated Computer does not meet system requirements Multiple software programs are open The computer resources are insufficient for the printer to print at its optimum speed. To increase printer speed, close all unnecessary software programs when printing.
11 Supplies ● ● Paper USB cables Paper This list is subject to change. Go to the HP Web site at www.hp.com/support for an updated list.
Chapter 11 C6832A A4, 20 sheets (Europe) Q1786A A4, 50 sheets (Europe) Q1951A A4, 20 sheets (Asia Pacific) Q1933A A4, 20 sheets (Japan) HP Premium Plus Photo Paper (with tear-off tab) Q1977A 4x6 in, 20 sheets (U.S.) Q1978A 4x6 in, 60 sheets (U.S.) Q5431A 4x6 in, 100 sheets (U.S.
C6039AC Letter, 15 sheets (Canada) C6979AC Letter, 50 sheets (Canada) Q2519A A4, 20 sheets (Europe) C7040A A4, 50 sheets (Europe) HP Premium Photo Paper, Glossy (with tear-off tab) Q1988A 4x6 in, 20 sheets (U.S.) Q1989A 4x6 in, 60 sheets (U.S.) Q1990A 4x6 in, 100 sheets (U.S.) Q1988AC 4x6 in, 20 sheets (Canada) Q1989AC 4x6 in, 60 sheets (Canada) Q1991A 10x15 cm, 20 sheets (Europe) Q1992A 10x15 cm, 60 sheets (Europe) HP Premium Photo Paper, Matte (with tear-off tab) Q5435A 4x6 in, 60 sheets (U.S.
Chapter 11 HP Advanced Photo Paper, Glossy (with tear-off tab) Q5508A 4x6 in, 20 sheets (U.S.) Q5509A 4x6 in, 60 sheets (U.S.) HP Matte Greeting Cards, White, Quarter-Fold C6042A A4, 20 sheets (Europe) HP Matte Greeting Cards, White, Half-Fold C7018A Letter, 20 sheets (U.S.) HP Photo Greeting Cards, Half-Fold C6044A Letter, 10 sheets (U.S.
12 Specifications ● Printer specifications Printer specifications See the reference guide that came with your printer for complete printer specifications, including this information: ● ● ● ● User's Guide Types, sizes, and weights of paper and other printing media that can be used with your printer Print speeds and resolutions Power requirements Computer operating system requirements 95
13 Environmental information ● ● Environmental statement Print cartridge recovery Environmental statement Hewlett-Packard continuously improves the design processes of its deskjet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used. Reduction and elimination Paper use: The Print Cancel button allows the user to save paper by quickly canceling a print job as needed.
Print cartridge recovery Customers interested in recycling their genuine HP print cartridges can participate in HP’s Planet Partner’s Program for inkjet cartridges. HP offers this program in more countries/regions than any other inkjet cartridge manufacturer in the world. This program is provided as a free service to HP customers as an environmentally sound solution for these products at end-of-life. To participate, simply follow the directions provided on HP’s Web site at this address: www.hp.com/recycle.
Index A accessibility 2 adding the printer 55, 57 AdobeRGB 27 aligning print cartridges 61 auto-on/auto-off feature 61 Automatic Paper-Type Sensor 15 B borderless printing guidelines 81 brochure printing 42 buttons Power button 8 Print Cancel button 8 Resume button 8 C calibrating photos 62 cleaning print cartridges automatically 62 print cartridges manually 64 printer body 63 CMYK settings 26 color calibration 61 color management 27 color options brightness 25 color tone 25 saturation 25 contrast enhanceme
Index print cartridges aligning 61 cleaning automatically 62 cleaning manually 64 installing 58 maintaining 65 photo print cartridge 24 recycling 97 replacing 13 selection numbers 58 storing 66 used with the printer 13 Print Center 57 Print dialog box 53 print job status 56 57 print quality 33 print settings 52 printer adding 55, 57 deleting 56, 57 managing 54 57 print job status 56 57 setting as default 55 57 printer features 5 printer is not printing 70 printer lights are flashing 87 Printer List 54 print
100 HP Deskjet 5700 Series
