user manual

A
TROUBLESHOOTING TRAFFIX
MANAGER
This appendix is divided into two sections:
■ Troubleshooting Traffix Manager
■ Troubleshooting Reports
For information on reporting problems to 3Com, see Appendix K,
“Technical Support”
.
Troubleshooting
Traffix
Manager
Tabl e 16 contains descriptions of problems you might encounter when
running Traffix
™
Manager, and their solutions.
Table 16 Diagnosing Traffix Manager Problems
Problem Cause Solution
Client Will Not Start. Traffix server is not
running.
Use the Traffix Control Panel to check that the Traffix server is
running.
If not, start it from the Traffix Control Panel.
Traffix server is
running in a different
broadcast domain to
the client.
On the machine running the client:
■ Set the OSAGENT_ADDR environment variable to the IP
address of the server (as a system environment variable).
■ Restart the machine.
■ Launch the client again.
(continued)