user manual

116 APPENDIX A: TROUBLESHOOTING TRAFFIX MANAGER
Troubleshooting
Reports
See Chapter 11, “Overview of Reporting” for information on the
reporting features of Traffix Manager.
Diagnosing Reporting
Problems
Tabl e 17
contains descriptions of problems you might encounter when
using the reporting tools in Traffix Manager, and their solutions.
No Data in the Map. Check the following:
■ that you have selected an appropriate time range in the Load
Traffic dialog box.
■ one or more interfaces must be enabled in the Configure
Agents dialog box. See Chapter 6
, “Configuring Agents for
Data Collection”.
■ any collector error events in the Event Log. See Chapter 10,
“Viewing Events”
.
■ that agents are responding (using the Agent Maintenance
dialog box).
Event Rule does not
generate any events.
Check the event rule thresholds. See Chapter 9, “Using Event
Rules”. Note that events are only run once every hour and that
historic event rules can take up to a day, depending on how they
are configured.
When you manually
enter the IP address of
an agent you want to
collect data from, and
start collection, you get
a series of collection
error messages in the
Event List.
Agent does not
support RMON-1 or
RMON-2.
Consult your agent vendor’s documentation to find out if the
agent supports RMON.
If the agent does not support RMON-1 or RMON-2, Traffix
Manager will not process or display collected network traffic data.
When you manually
enter the IP address of
an agent you want to
collect data from, no
interfaces appear in the
Configure Agents dialog
box.
Agent does not have
any interfaces of the
supported types. See
Appendix F
,
“Supported RMON-2
Devices”.
Consult your agent vendor’s documentation to find out if the
agent supports RMON.
If the agent does not support RMON-1 or RMON-2, Traffix
Manager will not process or display collected network traffic data
Table 16 Diagnosing Traffix Manager Problems (continued)
Problem Cause Solution