JetBlue

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4AA2-4856ENW, Created November 2009; Updated June 2012, Rev.2
Implementing HP Quality Center software delivered
signicant benets to JetBlue’s bottom line, as well
as supporting its ability to meet its quality standards.
“The new framework uses consistent, repeatable
processes. Our engineers are able to more easily
coordinate and execute tests, and analyze test
results, which allows them to prioritize testing
based on business risk.”
Sagi Varghese, quality assurance manager, JetBlue
The solution’s benets are more important than
ever now. JetBlue plans to replace its existing online
reservation system—which it developed entirely
in-house—with a new system that leverages third party
relationships and codesharing. “We’d outgrown our old
technology,” Varghese explains. “The new system adds
signicant capabilities to JetBlue’s online reservations
applications, and delivers more value to our customers.”
Customers will, for example, be able to more easily book
itineraries that combine ights on other airlines with
those from JetBlue.
“Any application that we roll out into
production gets certied for performance
as well as functionality.”
Sagi Varghese, quality assurance manager, JetBlue
With a project that visible—and signicant to JetBlue’s
future—software testing now takes on a more critical
role. But thanks to HP Quality Center, HP QuickTest
Professional and HP LoadRunner software, the airline
is ready. “We’ve proven the value and functionality
of HP Quality Center, HP QuickTest Professional and
HP LoadRunner on our existing applications,” Varghese
says. “We’ve put best practices in place. As a result, we’re
condent that our software application quality processes
and performance will be both cost eective and enable
our new reservations systems to meet our customers’
expectations for availability and responsiveness.”
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