HP Sprocket Photo Printer Parts and Controls Supplied Items Product Overview LED Indicator Lights Getting Started Installing Mobile App Charging Battery and Powering On Loading Paper Pairing Device and HP Sprocket Photo Printer Caring for your HP Sprocket Photo Printer Navigating the App Home Screen and Menu Navigation Browse Photo Galleries Take or Select a Photo Set up Social Media Sources Edit, Print, and Share a Photo Safety Information Specifications Troubleshooting and FAQ
Parts and Controls Supplied Items HP Sprocket Photo Printer Setup Card HP ZINK® Sticky-Backed Photo Paper (10 sheets) USB charging cable Regulatory Information Sheet Product Overview 1. Power Button 2. Status Indicator LED Light 6 3. Charging Indicator LED Light 9 4. Charging Port 5. Reset Button 6. Top Cover 1 7. Paper Output Slot 8. Paper Input Tray 2 5 4 (not visible from exterior) 9.
Getting Started Installing Mobile App To use your HP Sprocket Photo Printer printer, you must download the companion HP Sprocket Photo Printer app from the App Store® or on Google Play™. To download the sprocket app, visit hpsprocket.com. There, you will be directed to the appropriate app store for your device. • The sprocket app is supported by Android™ devices using OS v4.4 and above and iPhone® iOS 8 and above. • You must install the companion sprocket app to operate the HP Sprocket Photo Printer.
2. Unwrap a pack of HP ZINK® Sticky-Backed Photo Paper (10 sheets). Make sure the included blue Smartsheet® is on the bottom of the stack, barcode and logo facing down. Stack the photo paper on top of the Smartsheet® with the HP logos facing down also. 3. Place both the paper and the Smartsheet® into the Paper Input Tray. 4. Return the Top Cover to the printer by aligning it in the cutout edge of the open top and then sliding the cover closed. It will click into place and attach securely when fastened.
Caution: • Do not insert more than 1 pack of HP ZINK® Sticky-Backed Photo Paper (10 sheets plus 1 Smartsheet®) into the printer at a time to avoid paper jams or print errors. • Only use HP ZINK® Sticky-Backed Photo Paper with the printer to avoid paper jams and malfunctions. You can purchase additional paper within the sprocket app by tapping “Buy Paper” in the Main Menu. • In the case of a paper jam, do not pull on the paper. Instead, turn the printer off and on again to automatically eject the paper.
Navigating the App Home Screen and Menu Navigation Main Menu Take a photo Camera photo gallery Social media sources View paired printer information Purchase HP ZINK® Sticky-Backed Paper Access Help and printer support Using the Main Menu Tap sprocket to view information about your paired HP Sprocket Photo Printer. • Check the battery status and change the Auto Off settings for the printer. • View the Mac Address, Firmware Version, and Hardware Version.
Browse Photo Galleries 1. From the Main Menu, select a social source or the camera photo gallery to view supported photo sources. 2. Once an photo source is selected, swipe left or right on the screen to browse all the galleries. 3. For each social media source, a sign in screen will display until you enter your credentials and allow the sprocket app to access your photos. • See “Set up Social Media Sources” for information on accessing social media account photos.
Take or Select a Photo 1. Launch the HP sprocket app. 2. On the Home Screen, tap the center camera icon to take a photo. You can also select a photo from your device or a social source by tapping one of the lower four icons. 3. If you choose to take a photo, your camera will open. Reverse the camera’s view by tapping in the upper left-hand corner. Tap to exit and return to the Home Screen. 4. Once you’ve taken or selected a photo, you can Edit, Print, or Share your selection.
Edit a Photo Tap the edit icon to adjust the photo’s appearance, add text or stickers, and apply filters. Be sure to save your creation when editing is complete by tapping the checkmark in the lower right corner.
Print a Photo 1. Tap the print icon to send your photo to your HP Sprocket Photo Printer. 2. The confirmation message “Sending to printer” will display, along with a progress bar, to let you know your print job is processing. 3. The white power LED light will flash, the printer will make a light humming noise, and the image will begin printing while the job completes. 4.
Safety Information For regulatory and safety notices, refer to the included sheet in your product packaging. Battery Safety • • • • • • Do not disassemble the product or battery or short the battery terminals. Avoid contact with a leaking or damaged battery. Adult supervision is recommended when the product is being used by young children. Do not disassemble, strike, press, or put in a fire. Do not use the printer if the product battery is swelling and causing product expansion.
Specifications Specification Description Product numbers X7N07A (white) X7N08A (black) Dimensions and weight • Dimensions: 116 x 75 x 23 mm (4.53 x 2.95 x 0.87 in) • Weight: 0.172 kg (0.379 lb) Connectivity Bluetooth 3.0 Passive near field communication (NFC) Printer management HP sprocket app Power supply Internal rechargeable battery Two-cell 500 mAh Li-Polymer 7.4 V Charge time Up to 90 minutes Power consumption 0.9 W (standby) Average 15.91 W (based on first print) Maximum 34.
Troubleshooting and FAQs What if the printer does not print? If you are unable to print to the printer with the HP Sprocket app, use these recommendations to help troubleshoot printing issues. • Turn on the printer. By default, the printer is set to turn off after 5 minutes. To change when the printer automatically turns off, open the HP Sprocket app on your mobile device. Tap , tap sprocket, and then tap Auto Off. Select when you want the printer to turn off. • Charge the printer.
• Update the software on your mobile device. Check your mobile device settings to confirm you have the latest version of the operating system software installed. Contact your mobile phone manufacturer for more information about updating the operating system. What can I do to improve print quality? Use these recommendations to help improve print quality. • Use genuine HP ZINK® Sticky-Backed Photo Paper. ZINK® makes custom photo paper for a variety of printers, such as Polaroid, LG, and HP.
How do I clear a paper jam? If the printer stops feeding pages, it might be jammed. Clear paper jam and restart the printer by pressing and holding the power button. An error message will display on the HP Sprocket app. The Status Indicator light blinks and turns red. 1. On the HP Sprocket app, press OK to clear the error message. 2. Turn off the printer. 3. Remove the top cover by sliding it away from the output slot, and then set it aside. 4.
What paper and file types are supported? The printer supports the following paper and file types: • 7.6 x 5 cm (3 x 2 in) HP ZINK® photo paper • BMP, GIF, JPEG, PNG, and TIFF (iOS only) file types Can I send multiple print jobs at the same time? No. The printer can only process one print job at a time. When you send a print job while the printer is processing another print job, a “Printer in Use. Sprocket is already processing a job. Please wait to resend photo.” message displays on your mobile device.
Where do I find the serial number of my printer? You can find the printer serial number on the Universal Product Code (UPC) sticker inside the input tray. The serial number is a ten-digit alpha-numeric number that is unique to each printer. 1. 2. 3. 4. Turn off the printer. Remove the top cover by sliding it away from the output slot, and then set it aside. Remove any loose photo paper from the input tray, and then set aside if necessary. Locate the serial number on the UPC sticker inside the input tray.
