Troubleshooting

20 Troubleshooting and Maintenance Guide
Performance
Symptom Possible solution
Software programs and files
take longer than normal to
open or respond.
If you created multiple user accounts on your computer, ensure that no other
users are logged in. If there are multiple users logged in simultaneously, system
resources must be shared among them.
Run the Disk Cleanup program to delete unwanted files (including temporary
Internet files, installed components and programs that you no longer use, and
files in the Recycle Bin) from your hard disk drive:
1 Click the Windows Start Button, All Programs, Accessories,
System Tools, and then click Disk Cleanup.
2 Select the drive on which you want to perform the cleanup.
3 Place a check mark in the check box next to the file types that you want to
delete.
4 Click OK, and then click OK to permanently delete the files.
Run the Disk Defragmenter program to group fragmented files together on your
hard disk drive to improve performance. This does not affect the location of
files and folders on your computer.
NOTE: The Disk Defragmenter program may take a long time to complete. It is
a good idea to run it overnight.
1 Save your work and close all other programs.
2 Press the Ctrl, Alt, and Delete keys on the keyboard simultaneously.
3 Click Start Task Manager.
4 On the Applications tab, select all the programs that are listed, and then
click End Task. Close the Task Manager.
5 Click the Windows Start Button, All Programs, Accessories,
System Tools, and then click Disk Defragmenter.
6 Click Defragment now.
Remove unused programs:
1 Click the Windows Start Button, and then click Control Panel.
2 Click Uninstall a program.
3 Select the program you want to remove, and then click Uninstall.
4 Follow the onscreen instructions.