HP 10 Plus 2201 Tablet and HP 10 2101 Tablet Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2014 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 3 3 Illustrated parts catalog .................................................................................................... 4 Locating the tablet part number and serial number ........................................................
Display panel cable ............................................................................................................... 29 System board ........................................................................................................................ 32 6 Power cord set requirements .......................................................................................... 36 Requirements for all countries .....................................................................................
1 Product description Category Description Product Name HP 10 Plus 2201 Tablet HP 10 Plus 2201 Tablet HP 10 2101 Tablet × HP 10 2101 Tablet × Chipset/processor Allwinner A31 ARM Cortex-A7 quad core 1.0GHz processor × × Graphics Mali400 MP2 × × Panel 10.1-in, 1920×1200, full high-definition (FHD), antiglare, 10-point MultiTouch, diagonal capacitive, wide-viewing angle, auto-rotate (selectable), tempered glass, lightemitting diode (LED) backlight, display panel × 10.
Category Description Sensors ● Accelerometer ● G-sensor ● GPS HP 10 Plus 2201 Tablet HP 10 2101 Tablet × × Wireless WLAN: 802.11 b/g/n, Miracast-compatible × × Ports ● Micro USB 2.0 with OTG support × × ● Micro SD Card Reader slot ● Micro SIM slot ● Audio jack: 3.5-mm with microphone ● HDMI port × × Power requirements Supports a 2-cell, 7700-mAh, USBcharging battery Supports a 5-V/3-A USB cable AC adapter 2 Operating system Preinstalled: Android 4.4.
2 External component identification Item Component Item Component (1) Power button (6) Micro USB port (2) Volume control buttons (7) Micro HDMI port (3) Microphone (8) Micro SD Card Reader slot (4) Front-facing webcam (9) Speakers (5) Audio-out (headphone)/Audio-in (microphone) jack 3
3 Illustrated parts catalog Locating the tablet part number and serial number The tablet part number (1) and serial number (2) are located on the tablet back cover. This information may be needed when travelling internationally or when contacting support.
Tablet major components Item Component Spare part number (1) Back cover (includes rear-facing webcam lens) 782396-001 (2) Speaker Kit (includes left and right speakers and cables) 784328-001 Antenna Kit, includes: 784327-001 (3) Wifi antenna cable and transceiver (includes double-sided adhesive) (4) GPS antenna cable and transceiver (includes double-sided adhesive) (5) 5.0-MP, HDR auto-focus, HD rear-facing webcam (includes cable and double-sided adhesive) 782649-001 (6) 2.
Item (12) 6 Component Spare part number Equipped with an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor, and 2.0-GB of system memory for use only on HP 10 Plus 2201 Tablet models 791104-001 Equipped with an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor, and 2.0-GB of system memory for use on all tablet models 784330-001 Equipped with an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor, and 1.
Miscellaneous parts Component Spare part number 5-V/3-A AC adapter: For use in Argentina on all tablet models 757042-001 For use in Australia on all tablet models 757043-001 For use in the People's Republic of China on all tablet models 757280-001 For use in Europe only on HP 10 Plus 2201 Tablet models 747779-001 For use in India on all tablet models 757282-001 For use in North America on all tablet models 745229-001 For use in the United Kingdom on all tablet models 747780-001 Tablet: HP 10
Sequential part number listing 8 Spare part number Description 745229-001 5-V/3-A AC adapter for use in North America on all tablet models 745230-001 USB extension cable 747779-001 5-V/3-A AC adapter for use in Europe only on HP 10 Plus 2201 Tablet models 747780-001 5-V/3-A AC adapter for use in the United Kingdom on all tablet models 756038-001 Microphone 757042-001 5-V/3-A AC adapter for use in Argentina on all tablet models 757043-001 5-V/3-A AC adapter for use in Australia on all tablet
Spare part number Description 784330-001 System board equipped with an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor, 2.0-GB of system memory, and 16-GB eMMC system storage for use on all tablet models 791103-001 System board equipped with an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor, 1.0-GB of system memory, and 16-GB eMMC system storage for use only on HP 10 2101 Tablet models 791104-001 System board equipped with an Allwinner A31 ARM Cortex-A7 quad core 1.
4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver ● Phillips P00 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the tablet, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a drive, shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures CAUTION: Tablet components described in this chapter should only be accessed by an authorized service provider. Accessing these components can damage the tablet or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for the tablet/keyboard, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions.
3. Swing the back cover (2) up and back until it completely separates from the display panel assembly. 4. Remove the back cover (3). Reverse this procedure to install the back cover. Battery Description Spare part number Battery, 2-cell, 7700-mAh, USB-charging (includes cable and double-sided adhesive) 784326-001 Before removing the battery, follow these steps: 1. Turn off the tablet.
Remove the battery: 1. Unsolder the battery cables from the system board in the following sequence: (1) Black battery cable (2) White battery cable (3) Red battery cable 2. Release the tape (1) that secures the speaker and antenna cables to the battery. 3. Pull the battery adhesive release tabs (2) as far as they will go. 4. Remove the battery (3).
Reverse this procedure to install the battery. Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 784328-001 Before removing the speakers, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet.
3. Unsolder the right speaker cables (2) from the contact points on the system board. NOTE: When installing the speakers, the right speaker red cable and the left speaker white cable should be soldered to the system board “positive” terminals. The right and left speaker black cables should be soldered to the system board “negative” terminals. 4. Release the tape (3) that secures the speaker cables to the battery. 5. Remove the four Phillips PM1.6×4.
Remove the Wifi antenna: 1. Unsolder the battery cables from the system board in the following sequence: (1) Black battery cable (2) White battery cable (3) Red battery cable 20 2. Unsolder the Wifi antenna cable (1) from the contact point on the system board. 3. Release the tape (2) that secures the Wifi antenna cable to the battery.
4. Detach the Wifi antenna transceiver (3) from the display panel assembly. (The Wifi antenna transceiver is attached to the display panel assembly with double-sided adhesive.) 5. Remove the Wifi antenna cable and transceiver. Reverse this procedure to install the Wifi antenna. GPS antenna NOTE: The GPS antenna is included in the Antenna Kit, spare part number 784327-001. Before removing the GPS antenna, follow these steps: 1. Turn off the tablet.
Remove the GPS antenna: 1. Unsolder the battery cables from the system board in the following sequence: (1) Black battery cable (2) White battery cable (3) Red battery cable 22 2. Unsolder the GPS antenna cable (1) from the contact point on the system board. 3. Release the tape (2) that secures the GPS antenna cable to the battery.
4. Detach the GPS antenna transceiver (3) from the display panel assembly. (The GPS antenna transceiver is attached to the display panel assembly with double-sided adhesive.) 5. Remove the GPS antenna cable and transceiver. Reverse this procedure to install the GPS antenna. Rear-facing webcam Description Spare part number 5.0-MP, HDR auto-focus, HD rear-facing webcam (includes cable and double-sided adhesive) 782649-001 Before removing the rear-facing webcam, follow these steps: 1.
Remove the rear-facing webcam: 1. Unsolder the battery cables from the system board in the following sequence: (1) Black battery cable (2) White battery cable (3) Red battery cable 2. 24 Release the zero insertion force (ZIF) connector (1) to which the rear-facing webcam cable is attached, and then disconnect the rear-facing webcam cable from the system board.
3. Detach the rear-facing webcam (2) from the display panel assembly. (The rear-facing webcam is attached to the display panel assembly with double-sided adhesive.) 4. Remove the rear-facing webcam and cable. Reverse this procedure to install the rear-facing webcam. Front-facing webcam Description Spare part number 2.0-MP, fixed-focus, HD front-facing webcam (includes cable and double-sided adhesive) 782648-001 Before removing the front-facing webcam, follow these steps: 1. Turn off the tablet.
Remove the front-facing webcam: 1. Unsolder the battery cables from the system board in the following sequence: (1) Black battery cable (2) White battery cable (3) Red battery cable 2. 26 Release the ZIF connector (1) to which the front-facing webcam cable is attached, and then disconnect the front-facing webcam cable from the system board.
3. Detach the front-facing webcam (2) from the display panel assembly. (The front-facing webcam is attached to the display panel assembly with double-sided adhesive.) 4. Remove the front-facing webcam and cable. Reverse this procedure to install the front-facing webcam.
Microphone Description Spare part number Microphone (includes cable and double-sided adhesive) 756038-001 Before removing the microphone, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4.
3. Detach the microphone (2) from the display panel assembly. (The microphone is attached to the display panel assembly with double-sided adhesive.) 4. Remove the microphone and cable. Reverse this procedure to install the microphone. Display panel cable Description Spare part number For use only on HP 10 Plus 2201 Tablet models 782650-001 For use only on HP 10 2101 Tablet models 782647-001 Before removing the display panel cable, follow these steps: 1. Turn off the tablet.
Remove the display panel cable: 1. Unsolder the battery cables from the system board in the following sequence: (1) Black battery cable (2) White battery cable (3) Red battery cable NOTE: Steps 2 and 3 apply to HP 10 Plus 2201 Tablet models. See steps 4 and 5 for display panel cable removal instructions for and HP 10 2101 Tablet models. 30 2. Release the system board ZIF connector (1) to which the display panel cable is attached, and then disconnect the display panel cable from the system board. 3.
4. Remove the display panel cable (3). NOTE: Steps 4 and 5 apply to HP 10 2101 Tablet models. See steps 2 and 3 for display panel cable removal instructions for HP 10 Plus 2201 Tablet models. 5. Release the system board ZIF connector (1) to which the display panel cable is attached, and then disconnect the display panel cable from the system board. 6.
System board Description Spare part number System board equipped 16-GB eMMC system storage Equipped with an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor, and 2.0-GB of system memory for use only on HP 10 Plus 2201 Tablet models 791104-001 Equipped with an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor, and 2.0-GB of system memory for use on all tablet models 784330-001 Equipped with an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor, and 1.
Remove the system board: 1. Unsolder the battery cables from the system board in the following sequence: (1) Black battery cable (2) White battery cable (3) Red battery cable 2. Disconnect the rear-facing webcam cable (1) from the system board. 3. Disconnect the front-facing webcam cable (2) from the system board. 4. Unsolder the microphone cables (3) from the contact points on the system board. 5. Unsolder the GPS antenna cable (4) from the contact point on the system board.
6. Unsolder the Wifi antenna cable (5) from the contact point on the system board. 7. Unsolder the left speaker cables (1) from the contact points on the system board. 8. Unsolder the right speaker cables (2) from the contact points on the system board. 9. Release the system board ZIF connector (3) (varying by tablet model) to which the display panel cable is attached, and then disconnect the display panel cable from the system board. 10.
12. Remove the I/O bracket (2). The I/O bracket is available using spare part number 784324-001. 13. Remove the system board (3). Reverse this procedure to install the system board.
6 Power cord set requirements The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the tablet meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the tablet is used.
Country/region Accredited agency Applicable note number Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size.
7 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 7, 8 antenna removal 19, 21 spare part number 5, 8, 19, 21 Antenna Kit, spare part number 5, 8, 19, 21 audio, product description 1 audio-in jack 3 audio-out jack 3 B back cover removal 15 spare part number 5, 8, 15 battery removal 16 spare part number 5, 8, 16 buttons power 3 volume control 3 C cables, service considerations 10 chipset, product description 1 connectors, service considerations 10 D display panel assembly, spare part numbers 6, 8 display panel cable re
ports 2 power requirements 2 processors 1 product name 1 sensors 2 serviceability 2 storage 1 video 1 wireless 2 product name 1 R rear-facing webcam removal 23 spare part number 5, 8, 23 S Screw Kit, spare part number 7, 8 SD Card Reader slot 3 sensors, product description 2 service considerations cables 10 connectors 10 plastic parts 10 serviceability, product description 2 Speaker Kit, spare part number 5, 8, 18 speakers location 3 removal 18 spare part number 5, 8, 18 storage, product description 1 syste
