HP 10 Tablet Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 3 3 Illustrated parts catalog .................................................................................................... 4 Locating the serial number, product number, and model number .............................................
Specifications .................................................................................................................. 24 7 Backing up and recovering your data ............................................................................. 25 Updating apps, widgets, and the operating system .................................................................... 25 Back up and reset ..................................................................................................................
1 Product description Category Description Product Name HP 10 Tablet Processor Broadcom® Cortex® A9 dual core 1.20-GHz processor Panel 10.1-in, TouchScreen (1280×800) display panel with 5-point multi-touch Graphics Broadcom graphics Memory Supports 1.0-GB LP DDR2 system memory Mass storage Supports an 8.0-GB eMMC solid-state drive Audio and video One microphone Two 0.5-W stereo speakers 0.3-MP fixed-focus front-facing webcamera 2.
Category Description Ports ● Audio: headphone/microphone combo jack ● Micro HDMI ● Micro SD Card ● Micro USB (2) ● SIM Slot Power requirements Support for 4600-mAhr, Li-ion battery (non-removable) Support for 10-W AC adapter with DC plug and localized cable plug support 2 Security Columbia remote wipe solution Operating system Preinstalled: Android 4.1.
2 External component identification Item Component Item Component (1) Power button (6) Volume control buttons (2) (2) Webcamera (7) Speakers (2) (3) Audio-out (headphone)/Audio-in (microphone) jack (8) Micro HDMI port (4) Micro memory card reader (9) Micro USB 2.0 port (5) Micro SIM slot (10) Powered micro USB 2.
3 Illustrated parts catalog Locating the serial number, product number, and model number The serial number and product number of your tablet are located on the left edge of the tablet. The model number of your tablet is located on the back of your tablet. You may need the information when you travel internationally or when you contact support.
Tablet major components Item Component Spare part number (1) Back cover 739004-001 Webcamera Kit, includes: 739008-001 (2a) Rear-facing webcamera (includes cable) (2b) Front-facing webcamera (includes cable) (3) System board equipped with a Broadcom Cortex A9 dual core 1.20-GHz processor, 1.0-GB LP DDR2 system memory, an 8.0-GB eMMC solid-state drive, a graphics subsystem with UMA memory, and the Android 4.1.
Item Component Spare part number (4c) Display panel cable (5) Power button board (includes micro SD Card Reader slot and SIM slot) 739010-001 NOTE: The power button board spare part kit does not included the power button board cable. The power button board cable is included in the Cable Kit, spare part number 746637-001.
Spare part number Description 746635-001 I/O board (includes HDMI port, USB port, and powered USB port) 739003-001 Plastics Kit (includes the power button actuator and the volume button actuator) 739010-001 Power button board (includes micro SD Card Reader slot and SIM slot) 739006-001 Screw Kit 739007-001 Speaker Kit (includes left and right speakers and cables) 746636-001 System board equipped with a Broadcom Cortex A9 dual core 1.20-GHz processor, 1.0-GB LP DDR2 system memory, an 8.
4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screw driver ● Phillips P0 screw driver ● Plastic case utility tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures Tablet component replacement procedures CAUTION: Tablet components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the tablet and void the warranty. This chapter provides removal and replacement procedures for authorized service provider only parts. There are as many as 13 screws that must be removed, replaced, and/or loosened when servicing the tablet.
CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel assembly. 1. Place the tablet on a flat surface, display panel side down, with the power button toward you. CAUTION: When inserting the plastic tool into the tablet as described in Step 2, make sure not to insert the tool into the power button area.
Battery Description Spare part number Battery, 4600-mAhr, Li-ion, (includes cable) 739002-001 Before removing the battery, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 12).
6. Remove the battery (3) by sliding it forward. Reverse this procedure to install the battery. Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 739007-001 Before removing the speakers, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3.
3. Remove the speakers (3) and cables. Reverse this procedure to install the speakers. I/O board Description Spare part number I/O board (includes HDMI port, USB port, and powered USB port) 746635-001 NOTE: The I/O board spare part kit does not included the I/O board cable. The I/O board cable is included in the Cable Kit, spare part number 746637-001. Before removing the I/O board, follow these steps: 1. Turn off the tablet.
3. Remove the I/O board (3) and cable. Reverse this procedure to install the I/O board. Power button board Description Spare part number Power button board (includes micro SD Card Reader slot and SIM slot) 739010-001 NOTE: The power button board spare part kit does not included the power button board cable. The power button board cable is included in the Cable Kit, spare part number 746637-001. Before removing the power button board, follow these steps: 1. Turn off the tablet.
Remove the power button board: 1. Release the ZIF connector (1) to which the power button board cable is connected, and then disconnect the power button board cable from the system board. 2. Remove the two Phillips PM2.0×2.75 screws (2) that secure the power button board to the display panel assembly. 3. Remove the power button board (3) and cable. Reverse this procedure to install the power button board.
System board Description Spare part number System board equipped with a Broadcom Cortex A9 dual core 1.20-GHz processor, 1.0-GB LP DDR2 system memory, an 8.0-GB eMMC solid-state drive, a graphics subsystem with UMA memory, and the Android 4.1.2 operating system (includes vibrator module and cable) 746636-001 Before removing the system board, follow these steps: 1. Turn off the tablet.
Remove the system board: 1. Disconnect the following cables from the system board: (1) Power button board ZIF connector and cable (2) Display panel ZIF connector and cable (3) TouchScreen ZIF connector and cable (4) I/O board ZIF connector and cable (5) Speaker cable 20 2. Release the vibrator module (1) from the clip built into the display panel assembly. 3. Release the microphone module (2) from the clip built into the display panel assembly. 4. Remove the three Phillips PM2.0×2.
5. Remove the system board (4), vibrator module and cable, and microphone and cable. Reverse this procedure to install the system board.
Rear-facing webcamera NOTE: The rear-facing webcamera and cable are included in the Webcamera Kit, spare part number 739008-001. Before removing the rear-facing webcamera, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4.
Front-facing webcamera NOTE: The front-facing webcamera and cable are included in the Webcamera Kit, spare part number 739008-001. Before removing the front-facing webcamera, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4.
6 Specifications Metric U.S. Width 26.3 cm 10.4 in Depth 17.3 cm 6.8 in Height 1.09 cm 0.43 in Weight (lowest weight configuration) 0.63 g 1.39 lb Dimensions Input power The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100—240 V, 50—60 Hz. NOTE: The tablet can operate on DC power using an industry-standard micro-A or micro-B USB cable.
7 Backing up and recovering your data Updating apps, widgets, and the operating system HP recommends that you update your apps, widgets, and the operating system on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your tablet. Technology is always changing, and updating apps, widgets, and the operating system allows your tablet to run the latest technology available.
Factory data reset To reset all settings and delete all data on the device: 26 1. Touch 2. Under PERSONAL, touch Back up & reset. 3. Under PERSONAL DATA, select Factory data reset, and then follow the onscreen instructions. , and then touch .
8 Power cord set requirements The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the tablet meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the tablet is used.
28 Country/region Accredited agency Applicable note number Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part number 6 audio, product description 1 audio-in jack 3 audio-out jack 3 B back cover removal 12 spare part number 5, 6, 12 battery removal 14 spare part number 6, 14 buttons power 3 volume control 3 C Cable Kit, spare part number 5, 6 cables, service considerations 8 card reader slot 3 connectors, service considerations 8 D display panel assembly, spare part number 6, 12 display panel, product description 1 E electrostatic discharge 9 equipment guidelines 11 external expansion
security 2 sensors 1 serviceability 2 video 1 wireless networking product name 1 1 R rear-facing webcamera removal 22 spare part number 22 W webcamera location 3 removal 22, 23 spare part number 5, 7, 22, 23 Webcamera Kit, spare part number 5, 7, 22, 23 wireless networking, product description 1 workstation guidelines 10 S Screw Kit, spare part number 6, 7 security, product description 2 sensors, product description 1 service considerations cables 8 connectors 8 plastic parts 8 serviceability, product d