Maintenance & Service Guide HP 100B All-in-One PC
© Copyright 2011, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Installing and Customizing the Software ...................................................................................................... 1 Installing the Operating System ........................................................................................................... 1 Downloading Microsoft Windows Updates ........................................................................................... 1 Installing or Upgrading Device Drivers (Windows systems) ...............
Recommended Materials and Equipment .......................................................................... 16 Operating Guidelines .......................................................................................................................... 17 Routine Care ...................................................................................................................................... 18 General Cleaning Safety Precautions ................................................................
Display Panel ..................................................................................................................................... 72 Appendix A POST Error Messages ................................................................................................................ 74 POST Numeric Codes and Text Messages ....................................................................................... 75 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ......................
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1 Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form.
3. Select the All Programs menu. 4. Click on the Windows Update link. In Windows Vista and Windows 7, the Windows Update screen appears. Click view available updates and make sure all critical updates are selected. Click the Install button and follow the instructions on the screen. In Windows XP, you will be directed to the Microsoft Windows Update Web site. If you see one or more pop-up windows that ask you to install a program from http://www.microsoft.com, click Yes to install the program.
2 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: 1. Turn on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down > Restart. 2. As soon as the computer is turned on, press F10 before the computer boots to the operating system to enter Computer Setup. Press Enter to bypass the title screen, if necessary.
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware, serial number, connector color, SMART, emulation type.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. See the Desktop Management Guide for more information.
Table 2-4 Computer Setup—Security (continued) System IDs Shows: ● Product name ● Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.) ● SKU number ● Family name ● Feature Allows you to set: ● 8 Keyboard locale setting (for example, English or German) for System ID entry.
Table 2-4 Computer Setup—Security (continued) System Security (some models: these options are hardware dependent) Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system security breaches. PAVP (Models with Blu-ray drives) (disabled/min/max) - PAVP enables the Protected Audio Video Path in the Chipset. This may allow viewing of some protected high definition content that would otherwise be prohibited from playback.
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-5 Computer Setup—Power Option Description Hardware Power Management SATA Power Management—Enables or disables the SATA bus and/or device power management. S5 Maximum Power Savings—Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 1 Watt power usage.
Table 2-6 Computer Setup—Advanced (continued) Device Options Allows you to set: ● Num Lock State at Power-On (off/on). ● Internal Speaker (some models) (does not affect external speakers). ● NIC Option ROM Download (PXE, Disable, iSCSI). The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically used to download a corporate image to a hard drive.
3 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.
4 Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords.
● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparen
Routine Care General Cleaning Safety Precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3. Always unplug the computer when cleaning with liquids or damp cloths. 4. Always unplug the computer before cleaning the keyboard, mouse, or air vents. 5. Disconnect the keyboard before cleaning it. 6.
● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly. ● Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions.
Cables and Connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
5 Illustrated parts catalog Computer major components Item Description Spare part number (1) System board (includes dual-core AMD processor) 644692-001 (2) Inverter board Computer major components 21
Item Description Spare part number For use with LG displays 646797-001 For use with Samsung/CMI displays 646796-001 Inverter board cable 646788-001 (3) Power switch board assembly 649230-001 (4) WLAN module (802.
Item Description Spare part number 2-GB 646800-001 1-GB 647448-001 AC adapter 90W (external; not illustrated) 646779-001 Keyboard, USB (not illustrated) Brazil 537924-201 Latin America 537924-161 United States 537924-001 Mouse, USB, optical.
24 Spare part number Description 537924-201 USB keyboard for use in Brazil 596410-001 Mouse, USB, Portia 619238-001 8X DVD±RW SuperMulti DL Drive with LightScribe without bezel 621419-001 Hard drive, 250 GB 621421-001 Hard drive, 500 GB 632938-001 Hard drive, 750 GB 634906-001 WLAN module (802.
Spare part number Description 647448-001 1-GB memory module 647523-001 Screw Kit 649230-001 Power switch board assembly Sequential part number listing 25
6 Removal and Replacement Procedures All-in One (AIO) Chassis The following sections provide information about disassembling various components of the HP Pro All-in-One. Preparing to Disassemble the Computer To avoid injury and equipment damage, always complete the following steps in order, when opening the HP Pro All-in-One. 1. Remove all media (CD, DVD, etc.) from the computer. 2. Shut down the computer. 3.
Rear Cover Description Spare part number Rear cover 646781-001 The computer has one main cover on the back. Remove it to gain access to internal components. To remove the rear cover: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Lift the stand.
3. Remove the five Torx T15M3.0x8.0 screws that secure the rear cover to the computer. Figure 6-2 Removing the rear cover screws 4. Use a flat tool to pry open the slots on the bottom of the computer.
5. Lift the rear cover off the computer. Figure 6-4 Removing the rear cover To replace the rear cover, reverse the removal procedures.
Feet Description Spare part number Foot, right 646784-001 Foot, left 646785-001 Each foot is connected to the computer with one screw. The top of the foot is positioned under the display panel bracket. You must slide the foot out from under the bracket to remove it, and place it back under the bracket to install it. To remove the feet: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Remove the rear cover (see Rear Cover on page 27). 3.
Stand Description Spare part number Stand 646783-001 The stand is secured with four screws. To remove the stand: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Remove the rear cover (see Rear Cover on page 27). 3. Remove the four Torx T15M4.0x8.0 screws that secure the stand to the rear cover.
4. Lift the stand off the cover. Figure 6-7 Removing the stand To replace the stand, reverse the removal procedures.
Optical Drive Description Spare part number 8X DVD±RW SuperMulti DL Drive with LightScribe without bezel 619238-001 Optical drive bezel 646804-001 The optical drive is located under the rear cover on the left side of the computer (when viewed from behind). It is secured with one screw. Figure 6-8 Optical drive location To remove the optical drive: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Remove the rear cover (see Rear Cover on page 27).
3. Loosen the captive screw that secures the optical drive to the computer. Figure 6-9 Loosening the drive screw 4. Insert a tool into the slot to push the drive out of the bay, and then slide the drive out of the computer. Figure 6-10 Removing the optical drive To install an optical drive, reverse the removal procedures.
Hard Drive Description Spare part number 750-GB 632938-001 500-GB 621421-001 250-GB 621419-001 Hard drive grommets (rubber) 646791-001 The hard drive is located under the rear cover on the left side of the computer (when viewed from behind). The drive is secured with one captive screw and is housed in a removable cage. Figure 6-11 Hard drive location To remove the hard drive: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2.
3. Loosen the captive screw that secures the drive to the computer. Figure 6-12 Loosening the hard drive screw 4. Slide the drive to the left to disconnect the cables.
5. Using the drive cage handle, lift the drive out of the computer.
6. To remove the hard drive from the hard drive cage, remove the four Phillips screws that secure the drive to the cage, and then slide the drive out of the cage. Figure 6-15 Removing the hard drive cage screws Figure 6-16 Removing the hard drive from the hard drive cage To replace the hard drive, reverse the removal procedures.
Memory Description Spare part number 4-GB 646801-001 2-GB 646800-001 1-GB 647448-001 Memory modules are located on the right side of the computer (when viewed from behind) under the memory cover. The computer has two memory slots. Figure 6-17 Memory location To remove a memory module: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Remove the rear cover (see Rear Cover on page 27).
3. Loosen the memory cover screw. Figure 6-18 Removing the memory cover screw 4. Lift the memory cover off the computer.
5. Open both latches of the memory module socket, and then remove the memory module from the socket. Figure 6-20 Removing the memory module Figure 6-21 Removing the memory module NOTE: If you are removing both cards, you must remove the upper one before removing the lower one. To install a memory module, reverse the removal procedures.
Fan Description Spare part number Fan 646798-001 The fan is located at the top of the computer. Figure 6-22 Fan location To remove the fan: 42 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Remove the rear cover (see Rear Cover on page 27).
3. Disconnect the fan cable from the system board connector. Figure 6-23 Disconnecting the fan cable 4. Remove the four Phillips PM25x60 screws that secure the fan to the computer.
5. Lift the fan out of the computer. Figure 6-25 Removing the fan To install the fan, reverse the removal procedures.
Speakers Description Spare part number Speaker, right 646792-001 Speaker, left 646793-001 The speakers are located at the bottom of the computer. Two screws secure each speaker. Each speaker connects to the system board.. Figure 6-26 Speaker location To remove the speakers: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Remove the rear cover (see Rear Cover on page 27).
3. Remove two Phillips PM30x100 screws that secure each speaker to the computer.
4. Remove the left speaker wire from the routing path. Figure 6-29 Removing the left speaker wire 5. Disconnect the speaker cables from the system board connectors.
6. Lift the speakers from the computer. Figure 6-31 Removing the speakers To install the speakers, reverse the removal procedures.
Webcam Module and Cable Description Spare part number Webcam module cable 646786-001 The webcam module assembly is located at the top of the computer. It is secured with three screws and has one connector. A removable bracket houses the module. The webcam cable routes along the top of the computer from the left side of the module to the system board. Tape secures the cable to the computer. Figure 6-32 Webcam module location To remove the webcam module cable: 1.
4. Remove the tape (3) that secures the cable to the computer, and then lift the cable from the computer. Figure 6-33 Removing the webcam module cable 5. Remove the webcam module cable from the computer. To remove the webcam module: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Remove the rear cover (see Rear Cover on page 27). 3. Remove the three Phillips PM20x30 screws (1) that secure the webcam module assembly to the computer. 4.
6. To remove the webcam module from the bracket, remove the two Phillips PM20x30 screws that secure the module to the bracket, and then remove the module from the bracket. Figure 6-35 Removing the webcam module from the bracket To install a webcam module, reverse the removal procedures.
Hard Drive Cable Description Spare part number Hard drive cable 646789-001 The hard drive cable is secured to the computer with two screws and connects the hard drive to the system board. Figure 6-36 Hard drive cable location To remove the hard drive cable: 52 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Remove the rear cover (see Rear Cover on page 27). 3. Remove the two Torx T15M3.0x6.0 screws (1) that secure the connector to the computer.
5. Remove the tape securing the cable to the computer (4), and then lift the connector from the computer. Figure 6-37 Removing the hard drive cable To install the hard drive cable, reverse the removal procedures.
Optical Drive Cable Description Spare part number Optical drive cable 646790-001 The optical drive cable is secured to the computer with two screws and connects the optical drive to the system board. Figure 6-38 Optical drive cable location To remove the optical drive cable: 54 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Remove the rear cover (see Rear Cover on page 27). 3. Remove the two Torx T15M3.0x6.
5. Remove the tape securing the cable to the computer, and then lift the connector from the computer. Figure 6-39 Removing the optical drive cable To install the optical drive cable, reverse the removal procedures.
Optical Drive Bracket Description Spare part number Optical drive bracket 646805-001 The optical drive bracket is located under the optical drive. You must remove the optical drive to access the bracket, which is secured by five screws. To remove the optical drive bracket: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Remove the rear cover (see Rear Cover on page 27). 3. Remove the optical drive (see Optical Drive on page 33). 4.
Inverter Board Description Spare part number Inverter for use with Samsung/CMI display panels 646796-001 Inverter for use with LG display panels 646797-001 Inverter board cable 646788-001 The inverter board is located on the left side of the computer under the optical drive. You must remove the optical drive and the optical drive bracket to gain access to the inverter board. The inverter board is secured with two screws and has three connectors.
6. Disconnect the three cables from the board (2). NOTE: Be careful not to damage the cables when disconnecting them from the board. Do not pull on the wires. Figure 6-42 Removing the inverter board 7. Remove the inverter board from the computer. To remove the inverter board: 58 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Remove the rear cover (see Rear Cover on page 27). 3. Remove the optical drive (see Optical Drive on page 33). 4.
6. Lift the cable from the computer. Figure 6-43 Removing the inverter board cable To install the inverter board cable, reverse the removal procedures.
Power Button Board and Cable Description Spare part number Power switch board assembly 649230-001 Power button board cable 646782-001 The power button board is located on the top right side of the computer (when viewed from the back). It is secured with two screws and has one connector. The power button board cable connects to the bottom of the board and to the system board. Figure 6-44 Power button board location To remove the power button board: 1.
4. Lift the board as far as the cables allow, and then disconnect the two cables from the board (3). NOTE: Be careful not to damage the cables when disconnecting them from the board. Do not pull on the wires. Figure 6-45 Removing the power button board 5. Remove the board from the computer. To remove the power button board cable: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Remove the rear cover (see Rear Cover on page 27). 3.
4. Remove the tape (3) that secures the cable to the computer, and then remove the cable from the clip built into the computer (4). Figure 6-46 Removing the power button board cable 5. Remove the cable from the computer. To install the power button board cable, reverse the removal procedures.
System Board Shield The system board shield sits above the system board. It is secured with five screws. You must disconnect several cables that route to the system board to remove the shield. Figure 6-47 System board location To remove the system board shield: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Remove the rear cover (see Rear Cover on page 27). 3.
4. Remove the five Torx T15M3.0x6.0 screws that secure the shield to the computer. Figure 6-48 Removing the system board shield 5. Lift the shield from the computer. To install the system board shield, reverse the removal procedures.
Heat Sink (Thermal Module) Description Spare part number Heat sink (thermal module) 646799-001 The heat sink is secured with three captive screws. To remove the heat sink: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Remove the system board shield (see System Board Shield on page 63). 3. In the order indicated by the numbers stamped into the heat sink, remove the three Phillips screws that secure the heat sink to the system board.
WLAN Module Description Spare part number WLAN module (802.11a/b/g/n) 634906-001 WLAN cable and antenna 646806-001 The WLAN module is located on the left side of the system board. You must remove the system board shield to gain access to the module. One screw and one antenna connect to the module. The antenna cable routes from the module to the antenna at the top of the computer. Figure 6-50 WLAN module location To remove the WLAN module: 66 1.
3. Remove the system board shield (see System Board Shield on page 63). 4. Disconnect the antenna cable from the module (1), and then remove the Phillips screw (2) that secures the module to the computer. Figure 6-51 Disconnecting the WLAN module 5. Lift the module to a 45-degree angle (3), and then remove it from the system board (4).
To remove the WLAN module antenna and cable: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Remove the rear cover (see Rear Cover on page 27). 3. Remove the system board shield (see System Board Shield on page 63). 4. Disconnect the antenna cable from the module (1), remove the cable from the clips built into the computer (2), and then lift the antenna from the top of the computer (3).
System Board Description Spare part number System board with AMD dual core processor (includes thermal material) 644692-001 The system board is located on the upper right side of the computer (when viewed from the rear), under the system board shield. It is secured with five screws. To remove the system board: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Remove the rear cover (see Rear Cover on page 27). 3.
7. Remove the five Torx T15M3.0x6.0 screws that secure the system board to the computer. Figure 6-54 Removing the system board NOTE: For installation, the system board screw holes are labeled M3. 8. Lift the system board up and out of the computer. To install the system board, reverse the removal procedures.
Front Bezel Description Spare part number Front bezel 646780-001 The front bezel is secured to the display panel bracket with eight screws. To remove the front bezel: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2. Remove the rear cover (see Rear Cover on page 27). 3. Remove the speakers (see Speakers on page 45). 4. Remove the power button board (see Power Button Board and Cable on page 60). 5.
Display Panel Description Spare part number Display, 20-inch, LG 646795-001 Display, 20-inch, Samsung/CMI 646794-001 After you remove the front bezel and feet, the display bracket is secured with four remaining screws. A metal bracket houses the display panel. You must remove the display panel from the bracket to replace the raw panel. To remove the display panel: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 26). 2.
6. Remove the two screws that secure the LCD inverter, and then remove it from LCD bracket. Figure 6-57 Removing the inverter 7. Remove the four screws from the LCD brackets, and then remove them from the LCD module. Figure 6-58 Removing the brackets To replace the display panel, reverse the removal procedures.
A POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table A-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 164-MemorySize Error Memory amount has changed since the last boot (memory added or removed). Press the F1 key to save the memory changes. 164-MemorySize Error Memory configuration incorrect. 1. Run Computer Setup or Windows utilities. 2. Make sure the memory module(s) are installed properly. 3. If third-party memory has been added, test using HP-only memory. 4.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 304-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 510-Flash Screen Image Corrupted Flash Screen image has errors. Reflash the system ROM with the latest BIOS image.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1805-Ambient Temperature Previously Over Limit This system was placed in a low power state to prevent damage due to excessive environmental temperature.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2202-PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the current ME firmware. 1. Reboot the computer. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. Otherwise, update the ME firmware version. 3. If the error still persists, replace the system board.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. Parity Check 2 Parity RAM failure or a PCI/PCIe device is asserting a SERR#. Run Computer Setup and Diagnostic utilities.
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 4 Power failure (power supply is overloaded). 1. Open the hood and ensure the 4 or 6-wire power supply cable is seated into the connector on the system board. 2.
Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 9 System powers on but is unable to boot. 1. Unplug the AC power cord from the computer, wait 30 seconds, then plug the power cord back in to the computer. 2. Replace the system board. 3. Replace the processor.
B Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced.
Headphone Connector and Icon (1/8” miniphone) Pin Signal 1 (Tip) Audio_left 2 (Ring) Power_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Line-in Audio Connector and Icon (1/8” miniphone) Line-out Audio Connector and Icon (1/8” miniphone) 86 Appendix B Connector Pin Assignments
C Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. 88 Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
Index A AC adapter spare part numbers 23 audible codes 82 B battery disposal 20 beep codes 82 bezel removing 71 spare part number 22, 24, 71 booting options Full Boot 74 Quick Boot 74 C cable pinouts SATA data 12 cables hard drive 52 inverter board 22, 57 LVDS 24 optical drive 54 power button board 22, 24, 60 webcam module 22, 24, 49 WLAN module 22, 24, 66 cautions AC power 14 cables 20 electrostatic discharge 15 keyboard cleaning 18 keyboard keys 19 cleaning computer 18 mouse 19 safety precautions 18 comp
M mass storage devices, spare part numbers 23 memory module removing 39 spare part numbers 22, 24, 25 microphone pin assignments 85 mouse cleaning 19 spare part number 23, 24 N numeric error codes 75 O opening the computer 26 operating guidelines 17 optical drive removing 33 spare part numbers 22, 23, 24 optical drive bezel spare part number 24, 33 optical drive bracket removing 56 spare part number 24 spare part numbers 56 optical drive cable removing 54 spare part number 54 overheating, prevention 17 P
