Reference Guide

4-2
Troubleshooting
Customer Support Services
Troubleshooting
Remember that if you install this module into the HP J2410A AdvanceStack
Hub-15, the AUI/Xcvr Slot located on the front of the Hub-15 is no longer
active. A cable connected to that port will not transfer data. That 10Base-T
transceiver slot only works when the HP J2414A SNMP/Bridge Module is
installed in the Hub-15. Use the transceiver slot on the module itself when the
HP J2414B SNMP/Bridge Module is installed.
Verify that you have followed the bridge topology guidelines described in
chapter 1, “Installing the Module”.
Customer Support Services
Hewlett-Packard offers support 24 hours a day, seven days a week through
the use of automated electronic services including:
■ Hewlett-Packard BBS and World Wide Web
■ Hewlett-Packard FTP Library Service on the Internet
■ CompuServe
■ HP FIRST Fax Retrieval Service
HP Interconnect Manager (icmupdt.exe), HP Stack Manager (stkmgr.exe) and
SNMP firmware for your module (j2414b.exe) are available through the HP
BBS, World Wide Web, CompuServe, and the HP FTP Library Service. After
you download the file(s) from one of these sources, you type
filename /x. For
example, icmupdt /x