Reference Guide

4-4
Troubleshooting
Customer Support Services
Troubleshooting
CompuServe
CompuServe is an electronic information and communication service run by
an independent company. The service is typically accessed with a computer
and modem and uses standard voice telephone lines for transmitting and
receiving data. CompuServe is available 24 hours-a-day, seven days per week.
The participants pay a monthly fee for this service. To get the latest agent
firmware from CompuServe, follow these steps:
1. Login to CompuServe.
2. Type: go hpsys
3. Type: lib 7
4. Type: download
filename (e.g., download j2414b.exe)
5. Log off CompuServe.
6. Extract the file (e.g., j2414b /x)
HP FIRST Fax Retrieval Service
HP FIRST is an automated fax retrieval service that is available 24 hours a day,
seven days a week. HP FIRST provides information on the following topics:
■ Product information
■ Troubleshooting instructions
■ Technical reviews and articles
■ Configuration information
To access HP FIRST, dial one of the following phone numbers:
To receive a list of currently available documents, enter document number
19941. The information you requested will be sent to you by return fax.
Location Phone Number
U.S. and Canada Only Dial [phone] with your fax machine or touch-tone
phone and press 1.
Outside the U.S. and
Canada
Dial [phone] from your fax machine and press 9.