Maintenance and Service Guide HP 17 Laptop PC
© Copyright 2018, 2019 HP Development Company, L.P. AMD, Radeon, and Ryzen are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Windows is a trademark of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Important Notice about Customer Self-Repair Parts IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 6 Right side ...............................................................................................................................................................
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32 Component replacement procedures .................................................................................................................. 32 Preparation for disassembly ............................................................................................................. 32 Optical drive .........................................................................
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 79 Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 80 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 80 Downloading the latest HP PC Hardware Diagnostics UEFI version ..............................
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1 Product description Table 1-1 Product components and their descriptions Category Description Product Name HP 17 Laptop PC Model numbers: 17-ca1000 ~ 17-ca1999 17-ca0000 ~ 17-ca0999 17g-cr0000~17g-cr0999 17q-cs0000~17q-cs0999 17z-ca100 17z-ca000 Processor AMD® Dual-Core A9-Series Processor A9-9425 (3.1 GHz, turbo up to 3.7 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W AMD Dual-Core A6-Series Processor A6-9225 (2.6 GHz, turbo up to 3.
Table 1-1 Product components and their descriptions (continued) Category Description AMD Radeon R4 Graphics (A6 processor) AMD Radeon R2 Graphics (E2 processor) External graphics AMD Radeon 530 with up to 4 GB of dedicated video memory AMD Radeon 530 with up to 2 GB of dedicated video memory Panel 43.9 cm (17.
Table 1-1 Product components and their descriptions (continued) Category Description 256 GB, TLC 128 GB, TLC PCIe, NVMe, M.2 solid-state drives 256 GB Dual storage configurations 256 GB, PCIe, solid-state drive + 1 TB, 5400 rpm hard drive 256 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive 128 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive Optical drive 9.
Table 1-1 Product components and their descriptions (continued) Category Description Audio-out (headphone)/audio-in (microphone) combo jack AC Smart Pin adapter plug Keyboard/pointing devices Keyboard Full-size, textured, island-style keyboard with numeric keypad Full-size, two coat paint, island-style keyboard with numeric keypad Full-size, four coat paint, backlit, island-style keyboard with numeric keypad TouchPad Multitouch gestures enabled Support Modern Trackpad Gestures Taps enabled by default Po
Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 QVC Windows 10 Home 64 Single Language Windows 10 Home 64 Single Language Africa Market PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Value India Market PPP Windows 10 Home 64 Value Notebook Single Language Windows 10 Home 64 Value Notebook Single Language SEAP Serviceability End user replaceable parts AC adapter Optical drive 5
2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.
Left side Table 2-2 Left-side components and their descriptions Component Description (1) Power connector Connects an AC adapter. (2) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging.
Display Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Camera light On: The camera is in use. (3) Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon..
Keyboard area TouchPad Table 2-4 TouchPad components and their descriptions Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Component 10 Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Mute light ● On: Computer sound is off. ● Off: Computer sound is on.
Button and speakers Table 2-5 Button and speakers and their descriptions Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Special keys Table 2-6 Special keys and their descriptions Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes specific functions when pressed in combination with another key. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions.
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 12. ▲ To use an action key, press and hold the key. Table 2-7 Action keys and their descriptions Icon Description Opens the “How to get help in Windows 10” webpage. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key.
Bottom Table 2-8 Bottom component and its description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 15 for details.
Table 3-1 Computer major components and their descriptions Item Component Spare part number (1) Display Not spared NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page 21. (2) Top cover/keyboard NOTE: For a detailed list of country codes, see Top cover with keyboard on page 75.
Table 3-1 Computer major components and their descriptions (continued) Item Component ● AMD A6-9225 processor Spare part number L22727-xx1 For use in models with UMA graphics memory: ● AMD Ryzen 5-3500U processor L46461-xx1 ● AMD Ryzen 3-3300U processor L46460-xx1 ● AMD Ryzen 3-3200U processor L46459-xx1 ● AMD Ryzen 5-2500U processor L22717-xx1 ● AMD Ryzen 3-2300U processor L22718-xx1 ● AMD Ryzen 3-2200U processor L22719-xx1 ● AMD A9-9425 processor L22720-xx1 ● AMD A6-9225 processo
Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number (21) Solid-state drive board L24487-001 (22) DVD+/-RW Double-Layer Writer L22537-001 (23) Bottom cover (24) Jet black L22515-001 Natural silver L22508-001 Pale gold L22509-001 Scarlet red L22510-001 Twilight blue L22513-001 Smoke gray L22512-001 Snow white L22516-001 Serenity mint L22511-001 Maroon burgundy L22514-001 Tranquil pink L25492-001 Iridescent pale rose gold L254
Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Rear feet: ● Jet black L22566-001 ● Snow white L22568-001 ● Serenity mint L22570-001 ● Pale gold L22572-001 ● Scarlet red L22574-001 ● Twilight blue L22576-001 ● Maroon burgundy L22578-001 ● Tranquil pink L25502-001 ● Lumiere blue L47084-001 ● Berry mauve L47086-001 Cables Table 3-2 Cables and their descriptions 20 Item Component Spare part number (1) USB board cabl
Table 3-2 Cables and their descriptions (continued) Item Component Spare part number (3) TouchPad button board cable L22523-001 (4) Hard drive cable L22526-001 (5) Solid-state drive cable L22527-001 (6) Optical drive board cable L22524-001 (7) Display cable, touch, HD (not illustrated) L22521-001 (8) Display cable, non-touch FHD panel L22520-001 HD panel L22519-001 Display assembly subcomponents Table 3-3 Display assembly components and their descriptions Item Component (1) Hinge
Table 3-3 Display assembly components and their descriptions (continued) Item (2) (3) Component Spare part number Jet black L22559-001 Natural silver L22552-001 Pale gold L22553-001 Scarlet red L22554-001 Twilight blue L22557-001 Smoke gray L22556-001 Snow white L22560-001 Serenity mint L22555-001 Maroon burgundy L22558-001 Tranquil pink L25498-001 Iridescent pale rose gold L25499-001 Iridescent ceramic white L25500-001 Chalkboard gray L47078-001 Lumiere blue L47079-001 Berr
Table 3-3 Display assembly components and their descriptions (continued) Item (10) Component Spare part number Single antenna L22498-001 Dual antennas L22497-001 Back cover Jet black L22506-001 Natural silver L22499-001 Pale gold L22500-001 Scarlet red L22501-001 Twilight blue L22504-001 Smoke gray L22503-001 Snow white L22507-001 Serenity mint L22502-001 Twilight blue L22504-001 Maroon burgundy L22505-001 Tranquil pink L25489-001 Iridescent pale rose gold L25490-001 Iridesce
Mass storage devices Table 3-4 Mass storage devices and their descriptions 24 Item Component Spare part number (1) Hard drive cover L22534-001 (2) Hard drive, 7 mm 2 TB, 5400 rpm 912487-855 1 TB, 5400 rpm 762990-005 500 GB, 5400 rpm 778186-005 (3) Hard drive cable L22526-001 (4) Solid-state drive (M.
Table 3-4 Mass storage devices and their descriptions (continued) Item Component Spare part number (7) DVD+/-RW Double-Layer Writer L22537-001 (8) Optical drive bracket L22533-001 (9) Optical drive bezel Natural silver L22543-001 Pale gold L22544-001 Scarlet red L22545-001 Serenity mint L22546-001 Smoke gray L22547-001 Twilight blue L22548-001 Maroon burgundy L22549-001 Jet black L22550-001 Snow white L22551-001 Tranquil pink L25495-001 Iridescent pale rose gold L25496-001 Ir
Table 3-5 Miscellaneous parts and their descriptions (continued) 26 Component Spare part number For use in Switzerland L19370-001 For use in the United Kingdom L19373-001 Screw Kit L22579-001 HP Sleeve 777944-001 HP HDMI to VGA Adapter 701943-001 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Non-conductive, non-marking plastic tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin.
● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-
5 Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
Optical drive Table 5-1 Spare part description and number Description Spare part number DVD+/-RW Double-Layer Writer L22537-001 Optical drive bracket L22533-001 Optical drive bezel Natural silver L22543-001 Pale gold L22544-001 Scarlet red L22545-001 Serenity mint L22546-001 Smoke gray L22547-001 Twilight blue L22548-001 Maroon burgundy L22549-001 Jet black L22550-001 Snow white L22551-001 Tranquil pink L25495-001 Iridescent pale rose gold L25496-001 Iridescent ceramic white L25
34 2. Slide the optical drive out of the computer (2). 3. If it necessary to remove the bracket from the rear of the optical drive, remove the Phillips M2.0 × 3.0 screw (1), and the remove the bracket from the drive (2). 4. If it necessary to remove the bezel from the front of the optical drive: a. Insert a paper clip into the release hole on the front of the bezel (1). The left side of the bezel rotates outward (2). b. Press the tab to release the bezel from the drive (3). c.
Reverse this procedure to reassemble and install the optical drive.
6 Removal and replacement procedures for authorized service provider parts This chapter provides removal and replacement procedures for Authorized Service Provider only parts. IMPORTANT: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.
Bottom cover Table 6-1 Bottom covers, feet, and their descriptions and part numbers Description Spare part number Bottom cover: ● Jet black L22515-001 ● Natural silver L22508-001 ● Pale gold L22509-001 ● Scarlet red L22510-001 ● Twilight blue L22513-001 ● Smoke gray L22512-001 ● Snow white L22516-001 ● Serenity mint L22511-001 ● Maroon burgundy L22514-001 ● Tranquil pink L25492-001 ● Iridescent pale rose gold L25493-001 ● Iridescent ceramic white L25494-001 ● Chalkboar
Table 6-1 Bottom covers, feet, and their descriptions and part numbers (continued) Description Spare part number ● Snow white L22568-001 ● Serenity mint L22570-001 ● Pale gold L22572-001 ● Scarlet red L22574-001 ● Twilight blue L22576-001 ● Maroon burgundy L22578-001 ● Tranquil pink L25502-001 ● Lumiere blue L47084-001 ● Berry mauve L47086-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2.
3. Starting near the optical drive bay (1), pry the bottom cover up to remove it (2). Reverse this procedure to install the bottom cover.
Battery Table 6-2 Battery description and part number Description Spare part number Battery (3-cell, 48 Whr) L11119-855 Before removing the battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the optical drive (see Optical drive on page 33). 3. Remove the bottom cover (see Bottom cover on page 37). Remove the battery: 1. Remove the four Phillips M2.0 × 3.0 screws (1) that secure the battery to the computer. 2.
Component replacement procedures 41
Memory module Table 6-3 Memory module descriptions and part numbers Description Spare part number Memory module, 8 GB 862398-855 Memory module, 4 GB 862397-855 Before removing the memory modules, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the optical drive (see Optical drive on page 33). 3. Remove the bottom cover (see Bottom cover on page 37). 4. Remove the battery (see Battery on page 40). Remove the memory modules: 1.
3. Gently press down on the module edges until the side retention clips snap into place (3).
Hard drive Table 6-4 Hard drive and drive cover descriptions and part numbers Description Spare part number Hard drive, 2 TB, 5400 rpm, 7 mm 912487-855 Hard drive, 1 TB, 5400 rpm, 7 mm 762990-005 Hard drive, 500 GB, 5400 rpm, 7 mm 778186-005 Hard drive cover L22534-001 Before removing the hard drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the optical drive (see Optical drive on page 33). 3.
3. If it is necessary to disassemble the hard drive, pull the connector off the rear of the drive (1), and then lift the cover off the drive (2). Reverse this procedure to reassemble and install the hard drive.
Solid-state drive Table 6-5 Solid-state drive descriptions and part numbers Description Spare part number 256 GB, PCIe, NVMe L22730-001 256 GB, SATA-3, TLC L22729-001 128 GB, SATA-3, TLC L22728-001 Before removing the solid-state drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the optical drive (see Optical drive on page 33). 3. Remove the bottom cover (see Bottom cover on page 37). 4.
Solid-state drive bracket and connector board Table 6-6 Solid-state drive bracket, connector board, and cable descriptions and part numbers Description Spare part number Solid-state drive bracket L22535-001 Solid-state drive connector board L22542-001 Solid-state drive cable L22527-001 Before removing the solid-state drive bracket and connector board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2.
WLAN module Table 6-7 WLAN module descriptions and part numbers Description Spare part number Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005 Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-005 Before removing the WLAN, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
System board hook Table 6-8 System board hook description and part number Description Spare part number System board hook L22748-001 Before removing the system board hook, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the optical drive (see Optical drive on page 33). 3. Remove the bottom cover (see Bottom cover on page 37). 4. Remove the battery (see Battery on page 40). Remove the system board hook: 1. Remove the Phillips M2.
USB board Table 6-9 USB board description and part number Description Spare part number USB board L22538-001 USB board cable L22522-001 Before removing the USB board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the optical drive (see Optical drive on page 33). 3. Remove the bottom cover (see Bottom cover on page 37). 4. Remove the battery (see Battery on page 40). Remove the USB board: 1.
Optical drive board Table 6-10 Optical drive board and cable descriptions and part numbers Description Spare part number Optical drive board L22540-001 Optical drive board cable L22524-001 Before removing the optical drive board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the optical drive (see Optical drive on page 33). 3. Remove the bottom cover (see Bottom cover on page 37). 4. Remove the battery (see Battery on page 40).
TouchPad button board Table 6-11 TouchPad button board and cable descriptions and part numbers Description Spare part number TouchPad button board L22539-001 TouchPad button board cable L22523-001 Before removing the TouchPad button board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the optical drive (see Optical drive on page 33). 3. Remove the bottom cover (see Bottom cover on page 37). 4.
TouchPad module Table 6-12 TouchPad module and cable descriptions and part numbers Description Spare part number TouchPad module L28085-001 TouchPad module cable L22525-001 Before removing the TouchPad module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the optical drive (see Optical drive on page 33). 3. Remove the bottom cover (see Bottom cover on page 37). 4. Remove the battery (see Battery on page 40).
5. Working around each edge, pry the TouchPad module loose, and then remove it from the computer (2). NOTE: The TouchPad module may be very tight and difficult to remove. Reverse this procedure to install the TouchPad module.
Power connector cable (DC-in) Table 6-13 Power connector cable description and part number Description Spare part number Power connector cable L22528-001 Before removing the power connector cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the optical drive (see Optical drive on page 33). 3. Remove the bottom cover (see Bottom cover on page 37). 4. Remove the battery (see Battery on page 40).
Fan Table 6-14 Fan description and part number Description Spare part number Fan L22529-001 Before removing the fan, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the optical drive (see Optical drive on page 33). 3. Remove the bottom cover (see Bottom cover on page 37). 4. Remove the battery (see Battery on page 40). Remove the fan: 1. Disconnect the fan cable from the system board (1). 2. Remove the two Phillips M2.5 × 3.
Heat sink assembly Table 6-15 Heat sink assembly descriptions and part numbers Description Spare part number Heat sink for use in models with discrete graphics L22531-001 Heat sink for use in models with integrated UMA graphics L22530-001 Heat plate for use in fanless models L22532-001 Before removing the heat sink, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the optical drive (see Optical drive on page 33). 3.
3. Thoroughly clean the thermal material from the surface of the heat sink (1) and its associated system board component (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat sink assembly from products with discrete graphics: 58 1. In the order indicated on the heat sink assembly, remove the six Phillips M2.0 × 3.0 screws (1) that secure the heat sink to the computer. 2.
3. Thoroughly clean the thermal material from the surfaces of the heat sink (1) (3) and associated system board components (2) (4) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat plate from fanless models: 1. In the order indicated on the heat plate, remove the four Phillips M2.0 × 3.0 screws (1) that secure the heat plate to the computer. 2. Lift the heat plate from the computer (2).
3. Thoroughly clean the thermal material from the surface of the heat plate (1) and associated system board component (2) each time the heat plate is removed. Replacement thermal material is included with the heat pltae and system board spare part kits. Reverse this procedure to install the heat plate or heat sink assembly.
System board NOTE: All system board spare part kits include replacement thermal material.
Remove the system board: IMPORTANT: 1.
2. Remove the five Phillips M2.0 × 3.0 screws that secure the system board to the computer. 3. Lift the right side of the system board (1), and then turn the system board upside down (2) to access the connector underneath.
4. Disconnect the USB board cable from the ZIF connector on the system board (1), and then remove the system board from the computer (2). Reverse this procedure to install the system board.
Speakers Table 6-17 Speaker description and part number Description Spare part number Speaker Kit L22580-001 Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the optical drive (see Optical drive on page 33). 3. Remove the bottom cover (see Bottom cover on page 37). 4. Remove the battery (see Battery on page 40). 5. Remove the system board (see System board on page 61). Remove the speakers: 1.
Display assembly Full hinge-up displays are not spared. Displays are spared only at the subcomponent level. Before removing the display panel, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the optical drive (see Optical drive on page 33). 3. Remove the bottom cover (see Bottom cover on page 37). 4. Remove the battery (see Battery on page 40). Remove the display assembly: 66 1. Disconnect the antenna cables from the WLAN module (1).
6. Separate the display from the computer (3). Remove the display assembly subcomponents: 1. If it is necessary to replace the display bezel: a. If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure. b. Remove the bezel (4). The display bezel is available using spare part number L22517-001 for non-touch models and L22518-001 for touch models. 2.
a. Detach the camera module (1) from the display back cover. (The module is attached with doublesided adhesive.) b. Disconnect the cable (2) from the camera/microphone module. The HD camera module is available using spare part number L22587-001. The VGA camera module is available using spare part number L22588-001. 3. If it is necessary to replace the display panel: a. Non-touch panel: Remove the four Phillips M2.0 × 3.0 screws that secure the panel to the display enclosure. Touch panel: b.
c. Remove the four Phillips M2.0 × 3.0 screws that secure the panel to the display enclosure (2). d. Swing the top edge of the display panel forward and position the panel upside down next to the display enclosure (1). e. Release the adhesive support strip (2) that secures the display panel cable connector to the display panel. f. Disconnect the display panel cable (3) from the display panel. g. Remove the display panel.
L22731-001: HD, BrightView, non-touch L22732-001: HD, anti glare, non-touch L22733-001: HD, touch-on panel (TOP) L22734-001: FHD, anti glare, non-touch 4. If it is necessary to replace the touch control board from the display: a. Disconnect the cables from the two ZIF connectors on the touch control board (1). b. Pull the board to disengage it from the adhesive used to secure it to the cables (2).
5. If it is necessary to replace the hinge cover, pull either side of hinge cover to disengage it from the display enclosure, and then remove the hinge cover from the display enclosure.
b. Remove the display hinges (2). The display hinges are available using spare part number L22536-001. 7. If it is necessary to replace the display panel cable: a. 72 Release the cable from the retention clips and routing channel built into the bottom edge and side of the display enclosure (1).
b. Remove the display panel cable (2). The display panel cable is available using the following spare part numbers: L22519-001: HD, non-touch display L22520-001: FHD, non-touch display L22521-001: HD, touch display 8. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the retention clips and routing channel built into the sides of the display enclosure (1). b. Release the antenna from the display enclosure (2).
The display rear cover is available using the following spare part numbers: L22506-001: Jet black L22499-001: Natural silver L22500-001: Pale gold L22501-001: Scarlet red, for models with an HD display panel L22504-001: Twilight blue L22503-001: Smoke gray L22507-001: Snow white L22502-001: Serenity mint L22505-001: Maroon burgundy L25489-001: Tranquil blue L25491-001: Iridescent ceramic white L25490-001: Iridescent pale rose gold L47069-001: Chalkboard gray L47070-001: Lumiere blue L47071-001: Berry mauve
Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes.
7 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
To check for later BIOS versions, see Downloading a BIOS update on page 77. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
8 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a.
1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer.
● Set a location for storing the test results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4.
9 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 83). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 83).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 83.
10 Specifications Computer specifications Table 10-1 Computer specifications Metric U.S. Length 272.2 mm 10.72 in Width 414.8 mm 16.33 in Height 24.5 mm 0.97 in Weight (lowest configuration) 2.45 kg 5.41 lbs Dimensions HDD: add 36.6 g (0.08 lbs) HDD+SSD: add 44.6 g (0.10 lbs) Fan: add 65.6 g (0.14 lbs) Touch display: add 100 g (0.22 lbs) Input power Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W Operating current 4.74 A or 3.
43.9 cm (17.3 in) display specifications Table 10-2 Display specifications Metric U.S. Active diagonal size 43.9 cm 17.3 in Resolution FHD: 1920 × 1080 HD+: 1600 × 900 Surface treatment Anti-glare BrightView Brightness 220 nits (HD+) 300 nits (FHD) Viewing angle SVA (HD+ panels) UWVA (FHD panels) Backlight LED Aspect ratio 16:9 Display panel interface eDP M.2 SATA solid-state drive specifications Table 10-3 Solid-state drive specifications 128-GB* 256-GB* Height 1.35 mm 1.
M.2 PCIe solid-state drive specifications Table 10-4 Solid-state drive specifications 256-GB* 512-GB* Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Sequential Read Up to 2150 MB/s Up to 2150 MB/s Random Read Up to 300,000 IOPs Up to 300,000 IOPs Sequential Write Up to 1260 MB/s Up to 1550 MB/s Random Write Up to 100,000 IOPs Up to 100,000 IOPs Ready time, Maximum (to not busy) 1.0 s 1.0 s Logical 0.1 ms 0.
Hard drive specifications Table 10-5 Hard drive specifications 2-TB* 1-TB* 500-GB* Height 7.2 mm or 9.5 mm 7.2 mm or 9.5 mm 7.0 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm Weight 130.0 g 107.0 g 92.0 g Interface type SATA SATA SATA Synchronous (maximum) 300 MB/sec 300 MB/sec 300 MB/sec Security ATA security ATA security ATA security Single track 2.0 ms 2.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Table 11-1 Power cord requirements for specific countries and regions (continued) 90 Country/region Accredited agency Applicable note number South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size.
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter and battery light, identifying 7 AC adapter, spare part numbers 25 action keys airplane mode 13 help 13 identifying 12, 13 keyboard backlight 13 mute 13 next track 13 pause 13 play 13 screen brightness 13 speaker volume 13 switch screen image 13 using 13 airplane mode key 13 antenna removal 73 audio adjusting volume 13 audio, product description 3 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B back cover spare part number 23 backup, creating 83 backups 83 battery
HDMI port identifying 7 heat sink spare part numbers 18 heat sink assembly removal 57 spare part numbers 57 hinge removal 71 spare part number 72 hinge cover spare part number 21 Hinge Kit spare part number 22 HP PC Hardware Diagnostics UEFI downloading 80 starting 80 using 79 HP PC Hardware Diagnostics Windows downloading 78 installing 79 using 78 HP Recovery Manager correcting boot problems 84 HP Recovery media recovery 84 I integrated numeric keypad, identifying 12 internal microphones, identifying 8 J
product name and number, computer 15 R recovery 83 discs 84 HP Recovery partition 84 media 84 USB flash drive 84 recovery media creating using HP Cloud Recovery Download Tool 83 creating using Windows tools 83 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 81 using 81 removal/replacement procedures 32, 36 restoring 83 right side components 6 RJ-45 (network) jack, identifying 7 RJ-45 (network) status lights, identifying
