Maintenance and Service Guide HP Pavilion 14 Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2018–2019 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description .................................................................................................................................................................................. 1 2 Exterior components ................................................................................................................................................................................ 9 Right side ...............................................................................
Hard drive ........................................................................................................................................................... 63 WLAN module .................................................................................................................................................... 66 Solid-state drive ................................................................................................................................................
8 Using HP PC Hardware Diagnostics ................................................................................................................................................... 103 Using HP PC Hardware Diagnostics Windows (select products only) ......................................................................... 103 Downloading HP PC Hardware Diagnostics Windows ...............................................................................
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1 Product description Table 1-1 Product components and descriptions Category Description Product Name ● HP Pavilion 14 Laptop PC (model numbers 14-ce2000 through 14-ce2999) ● HP Pavilion 14 Laptop PC (model numbers 14-ce1000 through 14-ce1999) ● HP Pavilion 14 Laptop PC (model numbers 14-ce0000 through 14-ce0999) ● Intel™ Core® i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W) ● Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.
Table 1-1 Product components and descriptions (continued) Category Description Graphics (continued) ● NVIDIA GeForce MX150 with up to 2048-MB of discrete video memory ● NVIDIA GeForce MX130 with up to 4096-MB of discrete video memory ● NVIDIA GeForce MX130 with up to 2048-MB of discrete video memory Computer models 14-ce2000 through 14-ce2999 Computer models 14-ce1000 through 14-ce1999 Computer models 14-ce0000 through 14-ce0999 √ √ √ √ √ √ √ Internal universal memory architecture (UMA) gr
Table 1-1 Product components and descriptions (continued) Category Description Panel (continued) ● ● Memory Storage Computer models 14-ce2000 through 14-ce2999 Computer models 14-ce1000 through 14-ce1999 Computer models 14-ce0000 through 14-ce0999 16:9 ultra wide aspect ratio, with narrow bezel √ √ √ 14.0-in, HD, BrightView, SVA (1366×768), WLED, eDP, slim-flat (3.
Table 1-1 Product components and descriptions (continued) Category Description Computer models 14-ce2000 through 14-ce2999 Computer models 14-ce1000 through 14-ce1999 Computer models 14-ce0000 through 14-ce0999 Audio and video Audio brand: B&O Play √ √ √ Audio control panel: B&O Play Audio Control √ √ √ Supports HP Audio Boost √ √ √ Dual speakers √ √ √ HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor, f2.
Table 1-1 Product components and descriptions (continued) Category Description External media cards (continued) Internal card expansion Ports Computer models 14-ce2000 through 14-ce2999 Computer models 14-ce1000 through 14-ce1999 Computer models 14-ce0000 through 14-ce0999 Push-push insertion/removal √ √ √ One M.2 slot for solid-state drive √ √ √ One M.2 slot for WLAN module √ √ √ AC Smart Pin adapter plug √ √ √ Audio-out (headphone)/audio-in (microphone) combo jack √ √ √ HDMI v1.
Table 1-1 Product components and descriptions (continued) Category Description Computer models 14-ce2000 through 14-ce2999 Computer models 14-ce1000 through 14-ce1999 Computer models 14-ce0000 through 14-ce0999 Power requirements (continued) Power cord: 1.0 m conventional power cord with a C5 connector √ √ √ Security ● Kensington Nano Security Lock √ √ √ ● Support for Trusted Platform Module (TPM) 2.
Table 1-1 Product components and descriptions (continued) Category Description Operating system (continued) Windows 10 Home 64-bit Single Language Value India Market PPP √ Windows 10 Home 64-bit Single Language Value Indonesia Market PPP √ Windows 10 Home 64-bit Value Notebook Single Language √ Windows 10 Home 64-bit Value Notebook Single Language SEAP √ Windows 10 Home 64-bit Value Notebook Single Language select Geo √ Windows 10 Home 64-bit Value Single Language √ Serviceability Computer m
8 Chapter 1 Product description
2 Exterior components The computer features top-rated components. This chapter provides details about the components, their location, and how they work.
Right side NOTE: Refer to the illustration that most closely matches your computer. Table 2-1 Right-side components and descriptions Component (1) (2) (3) Description Fingerprint reader (select products only) Drive light USB Type-C port Allows a fingerprint logon to Windows, instead of a password logon. ▲ To use the fingerprint reader, swipe your finger across the reader. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Table 2-2 Right-side components and descriptions (continued) Component (1) (2) Description Drive light USB Type-C port ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Connects a USB device such as a cell phone, camera, activity tracker, or smartwatch and provides data transfer. NOTE: Cables and/or adapters (purchased separately) may be required.
Left side Table 2-3 Left-side components and descriptions Component Description (1) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provide high-speed data transfer. (2) Audio–out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
Display NOTE: Refer to the illustration that most closely matches your computer. Table 2-4 Display components and descriptions Component (1) Description WLAN antennas (1 or 2, depending on computer)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). NOTE: side. If your computer has a single antenna, it is located on the left (2) Internal microphones (2) Record sound. (3) Camera light On: The cameras is in use.
Table 2-5 Display components and descriptions (continued) Component (1) Description WLAN antennas (1 or 2 depending on computer)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). NOTE: side. If your computer has a single antenna, it is located on the left (2) Internal microphones Record sound. (3) Camera light(s) On: One or more cameras are in use. (4) Camera(s) Allows you to video chat, record video, and record still images.
Keyboard area TouchPad Table 2-6 TouchPad components and descriptions Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Table 2-7 Light components and descriptions Component (1) 16 Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
Button, speakers, and vent Table 2-8 Button, speaker, and vent components and descriptions Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Special keys Table 2-9 Special key components and descriptions Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes specific functions when pressed in combination with another key. (3) Windows key Opens the Start menu. NOTE: (4) Action keys Pressing the Windows key again will close the Start menu. Execute frequently used system functions.
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 18. ▲ To use an action key, press and hold the key. Table 2-10 Special key components and descriptions Icon Description Opens the “How to get help in Windows 10” webpage. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key.
Bottom Table 2-11 Bottom component and description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
22 Chapter 2 Exterior components
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Table 3-1 Computer components and descriptions Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 42.
Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Canada L51756-DB1 For use in the Czech Republic and Slovakia L51756-FL1 For use in Denmark, Finland, and Norway L51756-DH1 For use in France L51756-051 For use in Germany L51756-041 For use in Greece L51756-151 For use in Hungary L51756-211 For use in Israel L51756-BB1 For use in Italy L51756-061 For use in Latin America L51756-161 For use in the Netherlands L51756-B31 For use in P
Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Hungary L51757-211 For use in Israel L51757-BB1 For use in Italy L51757-061 For use in Latin America L51757-161 For use in the Netherlands L51757-B31 For use in Portugal L51757-131 For use in Romania L51757-271 For use in Russia L51757-251 For use in Saudi Arabia L51757-171 For use in Slovenia L51757-BA1 For use in Spain L51757-071 For use in Switzerland L51757-BG1 For use in Tai
Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Romania L51755-271 For use in Russia L51755-251 For use in Saudi Arabia L51755-171 For use in Slovenia L51755-BA1 For use in Spain L51755-071 For use in Switzerland L51755-BG1 For use in Taiwan L51755-AB1 For use in Thailand L51755-281 For use in Turkey L51755-141 For use in the United Kingdom L51755-031 For use in the United States L51755-001 For use in Uruguay L51755-BD1 In nat
Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Taiwan L19195-AB1 For use in Thailand L19195-281 For use in Turkey L19195-141 For use in the United Kingdom L19195-031 For use in the United States L19195-001 For use in Uruguay L19195-BD1 In natural silver, equipped with backlight (includes backlight cable and keyboard cable): 28 For use in Belgium L19191-A41 For use in Bulgaria L19191-261 For use in Canada L19191-DB1 For use in the
Table 3-1 Computer components and descriptions (continued) Item Component Spare part number In natural silver finish, equipped with fingerprint reader (includes fingerprint reader cable and keyboard cable): For use in Belgium L19194-A41 For use in Bulgaria L19194-261 For use in Canada L19194-DB1 For use in the Czech Republic and Slovakia L19194-FL1 For use in Denmark, Finland, and Norway L19194-DH1 For use in France L19194-051 For use in Germany L19194-041 For use in Greece L19194-151 For
Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in France L19190-051 For use in Germany L19190-041 For use in Greece L19190-151 For use in Hungary L19190-211 For use in Israel L19190-BB1 For use in Italy L19190-061 For use in Latin America L19190-161 For use in the Netherlands L19190-B31 For use in Portugal L19190-131 For use in Romania L19190-271 For use in Russia L19190-251 For use in Saudi Arabia L19190-171 For use in Slovenia
Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Latin America L51754-161 For use in the Netherlands L51754-B31 For use in Portugal L51754-131 For use in Romania L51754-271 For use in Russia L51754-251 For use in Saudi Arabia L51754-171 For use in Slovenia L51754-BA1 For use in Spain L51754-071 For use in Switzerland L51754-BG1 For use in Taiwan L51754-AB1 For use in Thailand L51754-281 For use in Turkey L51754-141 For use in t
Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Slovenia L51752-BA1 For use in Spain L51752-071 For use in Switzerland L51752-BG1 For use in Taiwan L51752-AB1 For use in Thailand L51752-281 For use in Turkey L51752-141 For use in the United Kingdom L51752-031 For use in the United States L51752-001 For use in Uruguay L51752-BD1 In plum mauve finish, equipped with fingerprint reader (includes fingerprint reader cable and keyboard cab
Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in the United Kingdom L51753-031 For use in the United States L51753-001 For use in Uruguay L51753-BD1 In plum mauve finish (includes keyboard cable): For use in Belgium L51751-A41 For use in Bulgaria L51751-261 For use in Canada L51751-DB1 For use in the Czech Republic and Slovakia L51751-FL1 For use in Denmark, Finland, and Norway L51751-DH1 For use in France L51751-051 For use in Germa
Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Canada L19197-DB1 For use in the Czech Republic and Slovakia L19197-FL1 For use in Denmark, Finland, and Norway L19197-DH1 For use in France L19197-051 For use in Germany L19197-041 For use in Greece L19197-151 For use in Hungary L19197-211 For use in Israel L19197-BB1 For use in Italy L19197-061 For use in Latin America L19197-161 For use in the Netherlands L19197-B31 For use in P
Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Hungary L19193-211 For use in Israel L19193-BB1 For use in Italy L19193-061 For use in Latin America L19193-161 For use in the Netherlands L19193-B31 For use in Portugal L19193-131 For use in Romania L19193-271 For use in Russia L19193-251 For use in Saudi Arabia L19193-171 For use in Slovenia L19193-BA1 For use in Spain L19193-071 For use in Switzerland L19193-BG1 For use in Tai
Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Romania L19196-271 For use in Russia L19196-251 For use in Saudi Arabia L19196-171 For use in Slovenia L19196-BA1 For use in Spain L19196-071 For use in Switzerland L19196-BG1 For use in Taiwan L19196-AB1 For use in Thailand L19196-281 For use in Turkey L19196-141 For use in the United Kingdom L19196-031 For use in the United States L19196-001 For use in Uruguay L19196-BD1 In ros
Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Taiwan L19192-AB1 For use in Thailand L19192-281 For use in Turkey L19192-141 For use in the United Kingdom L19192-031 For use in the United States L19192-001 For use in Uruguay L19192-BD1 (3) Power connector cable L19162-001 (4) TouchPad (includes bracket, does not include cable. The TouchPad cable is available using spare part number L19167-001.
Table 3-1 Computer components and descriptions (continued) Item 38 Component Spare part number ● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 4-GB of memory, and a non-Windows 10 operating system L18499-001 ● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.
Table 3-1 Computer components and descriptions (continued) Item Component Spare part number ● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and a non-Windows 10 operating system L18495-001 ● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.
Table 3-1 Computer components and descriptions (continued) Item Component Spare part number ● Equipped with an Intel Core i3-8145U 2.10-GHz (SC turbo up to 3.90-GHz) dual core processor (4.0-MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10 operating system L36237-001 ● Equipped with an Intel Core i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core processor (4.
Table 3-1 Computer components and descriptions (continued) Item Component Spare part number Realtek RTL8822BE 802.11 ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Realtek RTL8821CE 802.11 ac 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005 Intel Wireless ac 9461 NGW 1x1 M.2 NV + Bluetooth 5.0 L25889-005 Intel Wireless ac 9560 2x2 MU-MIMO + Bluetooth 5.0 M.
Display assembly components Table 3-2 Display assembly components and descriptions Item Component (1) Display bezel: Spare part number For use only on computer models equipped with an FHD infrared camera L19182-001 For use only on computer models equipped with an HD non-infrared camera L19181-001 Camera/microphone module: (2) 42 For use only on computer models equipped with an FHD infrared camera Chapter 3 Illustrated parts catalog L18504-001
Table 3-2 Display assembly components and descriptions (continued) Item Component Spare part number (3) For use only on computer models equipped with an HD non-infrared camera/microphone module L18505-001 (4) Display panel: (5) 14.0-in, FHD, AntiGlare, UWVA, 400 nits L51765-001 14.0-in, FHD, AntiGlare, UWVA, 250 nits L51766-001 14.0-in, FHD, AntiGlare, UWVA, 220 nits L19198-001 14.0-in, FHD, BrightView, UWVA, 250 nits L51767-001 14.0-in, FHD, BrightView, UWVA, 220 nits L19199-001 14.
Miscellaneous parts Table 3-3 Miscellaneous parts components and descriptions Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, RC, EM, 4.5-mm, for use in all countries and regions except Argentina) 913691-850 65-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, for use in Argentina) 710340-850 65-W AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001 65-W AC adapter (non-PFC, RC, EM, 4.5-mm) 913691-850 45-W HP Smart AC adapter (non-PFC, RC, 4.
Table 3-3 Miscellaneous parts components and descriptions (continued) Component Spare part number In rose gold finish L19171-001 Screw Kit L19189-001 Miscellaneous parts 45
46 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system.
5 Removal and replacement procedures for Authorized Service Provider parts This chapter provides removal and replacement procedures for Authorized Service Provider only parts. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. CAUTION: Only HP authorized service providers should perform the removal and replacement procedures described here.
● L51750-001 – For use only on computer models in luminous green finish ● L19170-001 – For use only on computer models in natural silver finish ● L51749-001 – For use only on computer models in plum mauve finish ● L19171-001 – For use only on computer models in rose gold finish 2. Remove the two Phillips M2.5×5.0 screws (P1 driver) under the rubber feet. 3. Remove the three Phillips M2.0×4.0 screws (P0 driver) along the front edge on the bottom cover 4.
Battery Table 5-2 Battery description and spare part number information Description Spare part number 3-cell, 41-WHr, 3.6-AHr, Li-ion battery L11119-855 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
7. Separate the display from the computer (3). 8. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Release the top edge of the display bezel (1) from the display assembly. b. Release the left and right edges of the display bezel (2) from the display assembly. c. Release the bottom edge of the display bezel (3) from the display assembly.
d. Remove the display bezel (4) from the display assembly. The display bezel is available spare part numbers L19182-001 (for use only on computer models equipped with an FHD infrared camera) and L19181-001 (for use only on computer models equipped with an HD non-infrared camera). 9. If it is necessary to replace the camera/microphone module: a. Disconnect the cable (1) from the camera/microphone module. NOTE: Cables connect to both sides of the FHD infrared camera.
b. Detach the camera/microphone module (2) from the display back cover. (The module is attached with double-sided adhesive.) The camera/microphone module is available using spare part numbers L18504-001 (for use only on computer models equipped with an FHD infrared camera) L18505-001 (for use only on computer models equipped with an HD non-infrared camera/microphone module). Models with an HD camera Models with an IR camera 10.
a. The panel is secured to the display enclosure with long strips of tape. Use a tweezer to grasp the tape just above each hinge (1). b. Pull the tape out from behind the panel (2). NOTE: You have to pull on the tape multiple times before it is completely removed. Display adhesive is available using spare part number L28524-001. 58 c. Swing the top edge of the display panel (1) forward until the panel rests upside down on the keyboard. d.
g. Remove display panel (5) from the display enclosure. Display panel conductive tape is available using spare part number L29768-001. h. Remove the display panel. The display panel is available using the following spare part numbers: ● L51765-001 – 14.0-in, FHD, AntiGlare, UWVA, 400 nits ● L51766-001 – 14.0-in, FHD, AntiGlare, UWVA, 250 nits ● L19198-001 – 14.0-in, FHD, AntiGlare, UWVA, 220 nits ● L51767-001 – 14.0-in, FHD, BrightView, UWVA, 250 nits ● L19199-001 – 14.
Hinge covers are available using the following spare part numbers: ● L51748-001 – For use only on computer models in luminous green finish ● L19183-001 – For use only on computer models in natural silver finish ● L51747-001 – For use only on computer models in plum mauve finish ● L19184-001 – For use only on computer models in rose gold finish 12. If it is necessary to replace the display hinges: 60 a. Remove the six Phillips M2.0×2.5 screws (1) from the bottom of the hinges. b.
c. Remove the display hinges (3). The display hinges are available using spare part number L19185-001. 13. If it is necessary to replace the display panel cable: a. Disconnect the cable from the camera module (1). NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD cameras. b. Release the cable from the retention clips (2) and routing channel built into the bottom edge of the display enclosure.
c. Remove the display panel cable (3). The display panel cable is available using spare part numbers L19188-001 (for use only with the FHD infrared camera/microphone module) and L19187-001 (for use only with the HD non-infrared camera/microphone module). Models with an HD camera Models with an IR camera 14.
a. Detach the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the enclosure with double-sided adhesive.) b. Release the wireless antenna cables from the retention clips and routing channels built into the sides of the display enclosure (2). c. Remove the antennas from the display enclosure (3). The wireless antenna cables and transceivers are available using spare part number L19179-001.
4. Remove the bottom cover (see Bottom cover on page 51). 5. Remove the battery (see Battery on page 53). Remove the hard drive: 64 1. Disconnect the hard drive cable from the ZIF connector on the system board (1). 2. Remove the two Phillips M2.0×4.0 screws (2) that secure the hard drive to the computer. 3. Rotate the inside of the hard drive upward (3), and then lift the hard drive out of the computer (4). 4. If it is necessary to disassemble the hard drive: a.
Reverse this procedure to reassemble and install the hard drive.
WLAN module Table 5-4 WLAN module description and spare part number information Description Spare part number Intel Dual Band Wireless ac 7265 802.11 AC 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855 Intel Dual Band Wireless ac 3168 802.11 ac 1×1 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855 Realtek RTL8723DE 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-001 Realtek RTL8822BE 802.11 ac 2×2 Wi-Fi + Bluetooth 4.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: The WLAN module is designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module.
Solid-state drive Table 5-5 Solid-state module description and spare part number information Description Spare part number 512-GB, 2280, PCIe, NVMe solid-state drive L18510-001 256-GB, M.2 2280, SATA-3, solid-state drive with TLC L18508-001 256-GB, 2280, PCIe, NVMe solid-state drive L18509-001 128-GB, M.2 2280, SATA-3, solid-state drive with TLC L18507-001 Solid-state drive carrier L24936-001 Solid-state drive board L24937-001 Solid-state drive cable L24938-001 IMPORTANT: An M.
2. Remove the drive (2) by pulling it away from the connector. Reverse this procedure to reassemble and install the solid-state drive. Optane memory module (select products only) IMPORTANT: The Optane memory module is installed into the M.2 connector that is used by M.2 solid-state drives. You cannot install both an Optane memory module and a solid-state drive in the computer.
Reverse this procedure to install the Optane memory module.
Memory module Table 5-7 Memory module description and spare part number information Description Spare part number 16-MB, DDR4-2400, 1.2-V 865396-855 8-MB, DDR4-2400, 1.2-V 862398-855 4-MB, DDR4-2400, 1.2-V 862397-855 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. NOTE: Memory modules are designed with a notch to prevent incorrect insertion. IMPORTANT: To protect a memory module after removal, place it in an electrostatic-safe container. Reverse this procedure to install a memory module.
Card reader board NOTE: The card reader board spare part kit does not include the card reader board cable. The card reader board cable is available using spare part number L19155-001. Table 5-8 Card reader board description and spare part number information Description Spare part number Card reader board L19154-001 Before removing the card reader board, follow these steps: 1. Shut down the computer.
TouchPad NOTE: The TouchPad spare part kit includes the TouchPad bracket, but does not include the TouchPad cable. The TouchPad cable is available using spare part number L19167-001. Table 5-9 TouchPad description and spare part number information Description Spare part number In luminous green finish L51746-001 In natural silver finish L19166-001 In plum mauve finish L51745-001 In rose gold finish L19166-001 Before removing the TouchPad, follow these steps: 1. Shut down the computer.
3. Disconnect the cable from the ZIF connector on the TouchPad (1). 4. Lift the keyboard cable to provide access to the screws(2). 5. Lift the clear plastic covering the top of the screws (3). 6. Remove the three Phillips M2.0×2.0 broad head screws (4) that secure the TouchPad to the computer. 7. Remove the TouchPad from the computer (5). Reverse this procedure to install the TouchPad.
Lock bracket Table 5-10 Lock bracket description and spare part number information Description Spare part number Lock bracket L19470-001 Before removing the lock bracket, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
USB/audio board NOTE: The USB/audio board spare part kit does not include the USB/audio board cable. The USB/audio board cable is available using spare part number L19153-001. Table 5-11 USB/audio board description and spare part number information Description Spare part number USB/audio board L19152-001 Before removing the USB/audio board, follow these steps: 1. Turn off the computer.
Fingerprint reader Table 5-12 Fingerprint reader description and spare part number information Description Spare part number In luminous green finish L51744-001 In natural silver finish L19163-001 In plum mauve finish L51743-001 In rose gold finish L19164-001 Before removing the fingerprint reader, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Fan Table 5-13 Fan description and spare part number information Description Spare part number Fan for use only on computer models equipped with a graphics subsystem with discrete memory L19159-001 Fan for use only on computer models equipped with a graphics subsystem with UMA memory L19160-001 Before removing the fan, follow these steps: 1. Shut down the computer.
UMA graphics models: 1. Disconnect the fan cable (1) from the system board. 2. Remove the three Phillips M2.0×4.0 screws (2) that secure the fan to the computer. 3. Remove the fan from the computer (3). Reverse these procedures to install the fan.
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material.
3. UMA graphics: In the order indicated on the heat sink, remove the four Phillips M2.0×2.5 screws (1) that secure the heat sink to the system board. 4. Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
UMA graphics: Thermal paste is used on the processor (1) and the heat sink (2). Reverse this procedure to install the heat sink. System board NOTE: All system board spare part kits include a processor and replacement thermal material. Table 5-15 System board description and spare part number information Description Spare part number ● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor (2400-MHz, 8.
Table 5-15 System board description and spare part number information (continued) Description 84 Spare part number ● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB of memory, and a non-Windows 10 operating system L51760-001 ● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.
Table 5-15 System board description and spare part number information (continued) Description Spare part number ● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, and a non-Windows 10 operating system L51759-001 ● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.
Table 5-15 System board description and spare part number information (continued) Description Spare part number ● Equipped with an Intel Core i3-8145U 2.10-GHz (SC turbo up to 3.90-GHz) dual core processor (4.0MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10 operating system L36237-601 ● Equipped with an Intel Core i3-8145U 2.10-GHz (SC turbo up to 3.90-GHz) dual core processor (4.
(5) Backlight cable (6) Keyboard cable (7) Speaker cable (8) USB board cable (9) Card reader cable (10) TouchPad cable 2. Remove the five Phillips M2.0×4.0 screws (1) that secure the system board to the computer. 3. Remove the two Phillips M2.0×2.5 screws (2) that secure the system board to the computer. 4. Lift the system board out of the computer (3).
Reverse this procedure to install the system board.
Speakers Table 5-16 Speakers description and spare part number information Description Spare part number Speakers (include cables) L19161-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Power connector cable Table 5-17 Power connector cable description and spare part number information Description Spare part number Power connector cable L19162-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Reverse this procedure to install the power connector cable.
Keyboard/top cover The keyboard/top cover remains after removing all other spared parts from the computer. In this section, the first table provides the keyboard/top cover main spare part number. The second table provides the country codes.
For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Germany -041 Russia -251 United States -001 Greece -151 Saudi Arabia -171 Uruguay -BD1 Hungary -211 Slovenia -BA1 Component replacement procedures 93
94 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
7 Backing up, restoring, and recovering This chapter provides information about creating backups and restoring and recovering your system. Windows provides tools to back up your personal information, restore your computer from a backup, and recover the computer to its original state. See Using Windows tools for backing up, restoring, and recovering your computer on page 97.
Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.
Creating the recovery media To create HP Recovery media using HP Recovery Manager: IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Create recovery media, and then follow the on-screen instructions. If you need to recover the system, see Recovering using HP Recovery Manager on page 100.
Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created HP Recovery media, see Creating HP Recovery media (select products only) on page 98. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data.
NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer boot order, and then follow the on-screen instructions. See Changing the computer boot order on page 101. Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory.
102 Chapter 7 Backing up, restoring, and recovering
8 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
The tool is downloaded to the selected location. Downloading HP Hardware Diagnostics Windows by product name or number (select products only) NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2.
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 105. 3. b. Hard drive c. BIOS When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2.
9 Specifications Computer specifications Table 9-1 Computer specifications Metric U.S. Depth 225.5 mm 8.88 in Width 326.8 mm 12.87 in Height 17.9 mm 0.71 in With solid-state drive 1599 g 3.53 lb With hard drive 1694 g 3.73 lb With solid-state drive and hard drive 1705 g 3.76 lb Dimensions Weight Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 2.
35.6-cm (14.0-in) display specifications Table 9-2 Display specifications Metric U.S. Active diagonal size 35.6-cm 14.0-in Resolution 1366x768 (HD) 1920x1080 (FHD) Surface treatment BrightView Anti glare Brightness 220 nits Backlight WLED Graphics adapter eDP Thickness 3.6 mm (HD panels) 3.0 mm (FHD panels) Hard drive specifications Table 9-3 Hard drive specifications 1-TB* 500-GB* Height 7.2 mm 7.0 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 107.0 g 92.
Table 9-3 Hard drive specifications (continued) 1-TB* 500-GB* *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
M.2 solid-state drive specifications Table 9-4 Solid-state drive specifications 128-GB* 256-GB* 512-GB* Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's R
Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3.
114 Chapter 10 Power cord set requirements
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
116 Chapter 11 Recycling
Index A AC adapter and battery light 10, 11 AC adapter, spare part numbers 44 action keys identifying 18 using 19 airplane mode key 19 antenna removal 62 spare part number 43, 63 audio, product description 4 audio-out (headphone)/audio-in (microphone) combo jack, identifying 12 B backups 97 battery removal 53 spare part number 41, 53 bezel removal 55 spare part numbers 42, 56 BIOS determining version 95 downloading an update 96 starting the Setup Utility 95 updating 95 Bluetooth label 21 boot order, changin
hinge cover removal 59 spare part numbers 60 hinge covers spare part numbers 43 HP PC Hardware Diagnostics UEFI downloading 105 starting 104 using 104 HP PC Hardware Diagnostics Windows downloading 103 installing 104 using 103 HP Recovery Manager correcting boot problems 101 starting 100 HP Recovery media recovery 101 using 98 HP Recovery partition recovery 100 removing 101 I internal microphones, identifying 13, 14 J jacks RJ-45 (network) M M.
R recovery discs 98, 101 HP Recovery Manager 100 HP Recovery partition 99 media 101 starting 100 supported discs 98 system 100 USB flash drive 101 using HP Recovery media 99 recovery media creating using HP Cloud Recovery Download Tool 99 creating using HP Recovery Manager 99 creating using Windows tools 97 discs 99 HP Recovery partition 98 USB flash drive 99 using 98 recovery partition, removing 101 regulatory information regulatory label 21 wireless certification labels 21 Remote HP PC Hardware Diagnostic
120 Index
