Maintenance and Service Guide HP Pavilion Gaming 15 Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2019 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. MicroSD, SDHC, and SDXC are trademarks or registered trademarks of SD-3C in the United States, other countries or both. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description .................................................................................................................................................................................. 1 2 External component identification ......................................................................................................................................................... 4 Locating hardware .................................................................................
Battery ................................................................................................................................................................. 36 Hard drive ........................................................................................................................................................... 36 WLAN module ....................................................................................................................................................
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 80 8 Specifications .......................................................................................................................................................................................... 81 Computer specifications ........................................................................................................................................................
viii
1 Product description Table 1-1 Product components and descriptions Category Description Product Name HP Pavilion Gaming 15 Laptop PC (model numbers 15-dk0000 through 15-dk0999; CTO model number 15tdk000) Processors Intel™ Core® i7-9750H 2.6-GHz (turbo up to 4.5-GHz) processor (2666-MHz FSB, 12-MB L3 cache, six cores, 45 W) Intel Core i5-9300H 2.4-GHz (turbo up to 4.
Table 1-1 Product components and descriptions (continued) Category Description Storage (continued) ● 512-GB, M.2 2280, PCIe-3×4, NVMe, solid-state drive with TLC ● 512-GB, 2280, PCIe-3×2×2, NVMe, solid-state drive + 32-GB 3D XPoint ● 512-GB, 2280, PCIe, NVMe, solid-state drive ● 256-GB, M.2 2280, PCIe-3×4, NVMe, solid-state drive with TLC ● 256-GB, 2280, PCIe solid-state drive ● 128-GB, M.2 2280, PCIe-3×2 solid-state drive ● 16-GB, M.
Table 1-1 Product components and descriptions (continued) Category Description Power requirements (continued) ● Operating system Support for the following AC adapters: – 200-W HP Smart AC adapter (PFC, slim, 4.5-mm) – 150-W HP Smart AC adapter (PFC, slim, 4.5-mm) – 135-W HP Smart AC adapter (PFC, RC, slim, 4.5-mm) ● Support for 1.
2 External component identification The computer features top-rated components. This chapter provides details about the computer components, where they are located, and how they work. Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer.
Right side Table 2-1 Right-side components and their descriptions Component (1) Description Drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. (2) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
Left side Table 2-2 Left-side components and their descriptions Component Description (1) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed HDMI device. (2) USB/audio with HP Sleep and Charge Connects a USB device, provides data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.
Display Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) Camera light On: The camera is in use. (4) Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.
Keyboard area Touchpad Table 2-4 Keyboard components and descriptions 8 Component Description (1) Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left touchpad button Functions like the left button on an external mouse. (3) Right touchpad button Functions like the right button on an external mouse.
Lights Table 2-5 Light components and their descriptions Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.of power. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
Button and speakers Table 2-6 Button and speakers components and their descriptions Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only). ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Special keys Table 2-7 Special key components and descriptions Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions.
Bottom Table 2-8 Bottom component and description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Labels The labels affixed to the computer provide information that may be needed when troubleshooting system problems or traveling internationally with the computer. Labels may be in paper form or imprinted on the product. ● Service label—Provides important information to identify the computer. When contacting support, the serial number, the product number, or the model number may be requested. Locate this information before contacting support.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. NOTE: Details about the computer, including model number, serial number, product identification, and length of warranty, are on the service tag at the bottom of the computer. See Labels on page 13 for details.
Table 3-1 Computer component descriptions and spare part information Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display components on page 22.
Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number For use in the Czech Republic and Slovakia L57593-FL1 For use in Denmark, Finland, and Norway L57593-DH1 For use in France and Africa L57593-FM1 For use in Germany L57593-041 For use in Greece L57593-151 For use in Hungary L57593-211 For use in Israel L57593-BB1 For use in Italy L57593-061 For use in Latin America L57593-161 For use in the Netherlands L57593-331 For use in
Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number For use in Hungary L57594-211 For use in Israel L57594-BB1 For use in Italy L57594-061 For use in Japan L57594-291 For use in Latin America L57594-161 For use in the Netherlands L57594-331 For use in Portugal L57594-131 For use in Romania L57594-271 For use in Russia L57594-251 For use in Saudi Arabia L57594-171 For use in Slovenia L57594-F81 For use in South Korea L575
Table 3-1 Computer component descriptions and spare part information (continued) Item (3a) 18 Component Spare part number For use in Germany L57595-041 For use in Greece L57595-151 For use in Hungary L57595-211 For use in Israel L57595-BB1 For use in Italy L57595-061 For use in Japan L57595-291 For use in Latin America L57595-161 For use in the Netherlands L57595-331 For use in Portugal L57595-131 For use in Romania L57595-271 For use in Russia L57595-251 For use in Saudi Arabia
Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number For use only on computer models equipped with an NVIDIA GeForce GTX 1660Ti graphics controller L57171-001 For use only on computer models equipped with an NVIDIA GeForce GTX 1650 graphics controller L57170-001 For use only on computer models equipped with an NVIDIA GeForce GTX 1050 graphics controller L56900-001 Thermal Grease Replacement Kits (not illustrated): (8) Includes Liquid Me
Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number Equipped with an Intel Core i5-9300H 2.4-GHz (turbo up to 4.1-GHz) processor (2666-MHz FSB, 8-MB L3 cache, six cores, 45 W), an NVIDIA GeForce GTX 1050 graphics controller with 4-GB of discrete memory, and a non-Windows 10 operating system L58863-001 Equipped with an Intel Core i5-9300H 2.4-GHz (turbo up to 4.
Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number 1-TB, 7200-rpm, 7.2-mm L06427-855 1-TB, 5400-rpm, 7.2-mm L30422-005 (16b) Hard drive bracket (not available as a spare part) (16c) Hard drive cable L56898-001 (17) Battery (3-cell, 52-Wh, 4.
Display components Table 3-2 Display component descriptions and spare part information 22 Item Component Spare part number (1) Display bezel L58774-001 (2) Webcam/microphone module (includes double-sided adhesive) L56916-001 (3) Display panel: 15.6-in, UHD (3840×2160), AntiGlare, WLED, LCD, UWVA, 72, 340, eDP 1.3+PSR, ultraslim L56920-001 15.6-in, FHD, (1920×1080), AntiGlare, WLED, LCD, UWVA, 72, 300, eDP 1.
Table 3-2 Display component descriptions and spare part information (continued) Item (4) Component Spare part number 15.6-in, FHD, (1920×1080), AntiGlare, WLED, LCD, UWVA, 72, 300, eDP 1.2, ultraslim L56918-001 15.
Miscellaneous parts Table 3-3 Miscellaneous components and descriptions Component Spare part number AC adapter: 200-W HP Smart AC adapter (PFC, slim, 4.5-mm) L00818-850 150-W HP Smart AC adapter (PFC, slim, 4.5-mm) L32661-001 135-W HP Smart AC adapter (PFC, RC, slim, 4.5-mm) L15534-001 HP HDMI–to–VGA adapter 701943-001 HP optical drive 747080-001 Power cord (C13 connector, 1.
Table 3-3 Miscellaneous components and descriptions (continued) Component Spare part number For use in North America L19367-001 For use in the People’s Republic of China L19368-001 For use in South Africa L19369-001 For use in South Korea L19366-001 For use in Switzerland L19370-001 For use in Taiwan L19372-001 For use in Thailand L19371-001 For use in the United Kingdom L19373-001 Screw Kit L57175-001 Miscellaneous parts 25
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here.
Bottom cover NOTE: The bottom cover spare part kit includes shielding, fan/heat sink assembly grounding pads, and the RJ-45 cover. Table 5-1 Bottom cover description and spare part number information Description Spare part number For use only on computer models in acid green and ultraviolet finish L65255-001 For use only on computer models in ghost white finish L56892-001 Before disassembling the computer, follow these steps: 1. Shut down the computer.
6. Remove the bottom cover (3). Reverse this procedure to install the bottom cover.
Memory module Table 5-2 Memory module description and spare part number information Description Spare part number 16-GB memory module (DDR4, 2666 MHz, 1.2 V) 937438-855 8-GB memory module (DDR4, 2666 MHz, 1.2 V) 937236-855 4-GB memory module (DDR4, 2666 MHz, 1.2 V) L10598-855 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS.
2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.) 3. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the memory module.
Battery Table 5-3 Battery description and spare part number information Description Spare part number 3-cell, 52-Wh, 4.55-Ah, Li-Ion battery (includes cable) L48495-005 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Table 5-4 Hard drive description and spare part number information Description Spare part number 2-TB, 5400-rpm, 7.2-mm 912487-855 1-TB, 7200-rpm, 7.2-mm L06427-855 1-TB, 5400-rpm, 7.2-mm L30422-005 Before removing the hard drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
6. Remove the hard drive brackets (3). The hard drive brackets are not available as a spare part. Reverse this procedure to reassemble and install the hard drive.
WLAN module Table 5-5 WLAN module description and spare part number information Description Spare part number Intel 9560 ac 2×2 MU-MIMO + Bluetooth 5.0 M.2 non-vPro MIPI+BRI WW with two antenna L22634-005 Realtek RTL8822BE ac 2×2 MU-MIMO + Bluetooth 4.2 M.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module.
Solid-state drive Table 5-6 Solid-state drive description and spare part number information Description Spare part number 512-GB, 2280, PCIe-3×2×2, NVMe, solid-state drive + 32-GB 3D XPoint L56896-001 512-GB, PCIe-3×4 solid-state drive L57003-001 512-GB, 2280, PCIe, NVMe, solid-state drive L568985-001 256-GB, M.2 2280, PCIe-3×4, NVMe, solid-state drive with TLC L56894-001 256-GB, PCIe-3×2 solid-state drive L57002-001 128-GB, M.2 2280, PCIe-3×2 solid-state drive L56893-001 16-GB, M.
3. Remove the solid-state drive (4) by pulling it away from the connector at an angle. NOTE: Solid-state drives are designed with notches to prevent incorrect insertion. Reverse this procedure to install the solid-state drive.
USB/audio board cable NOTE: The USB/audio board cable is available using spare part number L56903-001. Before removing the USB/audio board cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Hinge trunks Table 5-7 Hinge trunks description and spare part number information Description Spare part number Hinge trunks (2) L56911-001 Before removing the hinge trunks, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Fan brackets NOTE: The fan brackets are not available as a spare part. Before removing the fan brackets, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
Fan/heat sink assembly NOTE: The thermal grease and thermal pads must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed.
5. Release the display panel cable (5) from the retention clips built into the left fan. 6. Remove the two Phillips M2.0×4.5 screws (1) that secure the fan/heat sink assembly to the system board. 7. Remove the seven Phillips M2.0×3.8 screws (2) that secure the fan/heat sink assembly to the system board. 8. Remove the fan/heat sink assembly (3).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Thermal grease is used on the processor (1) and the fan/heat sink assembly section (2) that services it.
USB/audio board NOTE: The USB/audio board spare part kit does not include the USB/audio board cable. The USB/audio board cable is available using spare part number L56903-001. Table 5-9 USB/audio board description and spare part number information Description Spare part number USB/audio board (includes 2 USB ports and 1 audio combo jack) L56902-001 Before removing the USB/audio board, follow these steps: 1. Shut down the computer.
3. Remove the USB/audio board (3). Reverse this procedure to install the USB/audio board and cable.
Power connector cable Table 5-10 Power connector cable description and spare part number information Description Spare part number Power connector cable (includes AC adapter and battery light) L56904-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the power connector cable (4). Reverse this procedure to install the power connector cable.
Touchpad cable NOTE: The touchpad cable is available using spare part number L56906-001. Before removing the touchpad cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Touchpad NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is available using spare part number L56906-001. Table 5-11 Touchpad description and spare part number information Description Spare part number Touchpad (includes touchpad bracket) L56905-001 Before removing the touchpad, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
5. Remove the touchpad (5). Reverse this procedure to install the touchpad and cable.
System board NOTE: The thermal grease and thermal pads must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed.
Table 5-12 System board description and spare part number information (continued) Description Spare part number Equipped with an Intel Core i5-9300H 2.4-GHz (turbo up to 4.1-GHz) processor (2666-MHz FSB, 8-MB L3 cache, six cores, 45 W), an NVIDIA GeForce GTX 1050 graphics controller with 3-GB of discrete memory, and the Windows 10 operating system L58862-601 Equipped with an Intel Core i5-9300H 2.4-GHz (turbo up to 4.
58 4. Release the ZIF connector (10) to which the power button board cable is connected, and then disconnect the power button board cable from the system board. 5. Remove the three Phillips M2.0×3.8 screws (1) that secure the system board to the keyboard/top cover. 6. Remove the Phillips M2.0×4.8 screw (2) that secures the system board to the keyboard/top cover. 7. Lift the left side (1) of the system board until it rests at an angle.
8. Remove the system board (2) by sliding it up and to the left at an angle. 9. Remove the system board. Reverse this procedure to install the system board.
Speakers Table 5-13 Speakers description and spare part number information Description Spare part number Speaker Kit (includes left and right speakers, cables, and rubber isolator) L56909-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the speakers (3). NOTE: When removing the speakers, make note of the location and condition of the rubber isolator (4). This isolator is critical to the performance of the speakers. The absence of this isolator or damage to it can degrade the speakers performance. Reverse this procedure to install the speakers.
Power button board NOTE: The power button board spare part kit does not include the power button board cable. The power button board cable is available using spare part number L56908-001. Table 5-14 Power button board description and spare part number information Description Spare part number In acid green finish L56907-001 In ghost white finish L57172-001 In ultraviolet finish L57173-001 Before removing the power button board, follow these steps: 1. Shut down the computer.
3. Remove the power button board (4) and cable. Reverse this procedure to install the power button board and cable.
Power button board cable NOTE: The power button board cable is available using spare part number L56908-001. Before removing the power button board cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Slide the display assembly (2) away from the keyboard/top cover and remove the display assembly. 4. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Release the top edge of the display bezel (1) from the display assembly. b. Release the left and right edges of the display bezel (2) from the display assembly. c. Release the bottom edge of the display bezel (3) from the display assembly. d. Remove the display bezel (4).
c. Remove the display hinges (2). The display hinges are available using spare part number L56910-001. 6. If it is necessary to replace the display panel: a. Remove the display bezel. b. Remove the display hinges. c. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module. d. Use a pair of tweezers or similar thin tool to grasp the pull-to-release adhesive tabs (2) in the lower left and right corners of the display panel. e.
7. If it is necessary to replace the display panel cable: a. Remove the display bezel. b. Remove the display hinges. c. Remove the display panel. CAUTION: Before placing the display panel with the panel facing down, make sure there are no foreign objects (tools, screws, etc.) on the work surface. Failure to follow this caution can lead to damage to the display panel. 68 d. Position the display panel with the panel facing down. e.
h. Remove the display panel cable (4). The display panel cable is available using spare part numbers L58775-001 (with 40-pin connector) and L56912-001 (with 30-pin connector). 8. If it is necessary to replace the webcam/microphone module: a. Remove the display bezel. b. Remove the display hinges. c. Remove the display panel.
d. Detach the webcam/microphone module from the display back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.) The webcam/microphone module is available using spare part number L56916-001. 9. 70 If it is necessary to replace the wireless antenna: a. Remove the display bezel. b. Remove the display hinges. c. Remove the display panel. d. Remove the two Phillips M2.0×2.6 screws (1) that secure the display brackets to the display back cover. e.
f. Remove the display brackets (3). The display brackets are not available as a spare part. g. Detach the wireless antenna transceivers (1) from the display back cover. h. Release the wireless antenna cables from the retention clips (2) and routing channels built into the top, left and right, and bottom edges of the display back cover. i. Remove the wireless antenna transceivers and cables (3). The wireless antenna transceivers and cables are available using spare part number L56913-001.
Reverse this procedure to install the display assembly.
6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
To check for later BIOS versions, see Downloading a BIOS update on page 74. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
7 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first first first you must download and install it.
Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in English only. ● You must use a Windows computer to download this tool because only .exe files files files are provided. Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2.
Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 78. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image. ● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following customizations: ● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for downloading the diagnostic tools.
8 Specifications Computer specifications The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer.
Table 8-1 Computer specifications (continued) Metric U.S. 19.5 V dc @ 4.62 A – 90 W 19.5 V dc @ 6.15 A – 120 W 19.5 V dc @ 6.9 A – 135 W 19.5 V dc @ 7.70 A – 150 W 19.5 V dc @ 10.3 A – 200 W 19.5 V dc @ 11.8 A – 230 W 19.5 V dc @ 16.
9 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 83). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 83).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 83.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V AC, or from 220 to 240 V AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Table 10-1 Power cord requirements Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Ara
Table 10-1 Power cord requirements (continued) Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V AC) or NEMA 6-15P (15 A, 250 V AC) configuration. CSA or C-UL mark. UL file number must be on each element. 3.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter and battery light 5 AC adapter, spare part numbers 24 action keys 11 antenna removal 70 spare part number 23, 71 antenna, locations 7 audio, product description 2 audio-in jack 5 audio-out jack 5 B battery removal 36 spare part number 21, 36 bezel removal 66 spare part number 22, 66 bottom components 12 bottom cover removal 32 spare part numbers 21, 32 buttons left touchpad 8 power 10 right touchpad 8 C camera 7 camera light 7 caps lock light 9 chipset, product description 1 components bo
fn 11 integrated numeric keyboard 11 num lock 11 numeric keyboard 11 Windows 11 L labels serial number 13 service 13 left side components 6 lights AC adapter and battery camera 7 caps lock 9 drive 5 mute 9 network status 6 power 9 RJ-45 status 6 5 M memory card reader 6 memory module removal 34 spare part numbers 20, 34 memory, product description 1 microphone product description 2 microphone jack 5 model name 1 mute light 9 N network jack 6 network jack status lights num lock key 11 numeric keyboard 11 O
USB Type-C port with HP Sleep and Charge 6 USB/audio board removal 49 spare part number 20, 49 USB/audio board cable removal 43 spare part number 20, 43, 49 USB/audio with HP Sleep and Charge 6 V vents 12 video, product description 2 W webcam/microphone module removal 69 spare part number 22, 70 Windows key 11 wireless antenna removal 70 spare part number 23, 71 wireless antenna, locations 7 wireless, product description 2 WLAN antenna removal 70 spare part number 23, 71 WLAN antenna, locations 7 WLAN mod
