Maintenance and Service Guide HP 15 Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2019 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. NVIDIA and GeForce are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. SD, SDHC, and SDXC are trademarks or registered trademarks of SD-3C in the United States, other countries or both.
Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 6 Right side ...............................................................................................................................................................
5 Removal and replacement procedures for authorized service provider parts .................................................... 29 Component replacement procedures .................................................................................................................. 29 Preparation for disassembly ............................................................................................................. 29 Bottom cover ............................................................................
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..................................................................................................... 70 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 71 Downloading Remote HP PC Hardware Diagnostics UEFI .................................................................
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1 Product description Table 1-1 Product components and their descriptions Category Description Product Name HP 15 Laptop PC HP model number: 15-dw0xxx HP CTO model: 15t-dw000 HP (APJ) model number: 15s-du0xxx HP (APJ IT Mall) model number: 15s-dr0xxx HP (APJ OLS) model number: 15s-dy0xxx Processors 8th generation Intel® Core™ processors i7-8565U 1.8 GHz (SC turbo up to 4.60 GHz) quad core processor (8.0 MB L3 cache, 2400 MHz FSB, 15 W) i5-8265U 1.6 GHz (SC turbo up to 3.90 GHz) quad core processor (6.
Table 1-1 Product components and their descriptions (continued) Category Description HD (1366 × 768), anti glare, SVA (select products only) Full high-definition (FHD) (1920 × 1080), anti glare, SVA Full high-definition (FHD) (1920 × 1080), anti glare, UWVA Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable (Core processors) Supports up to 16 GB of system memory DDR4-2400 dual channel support (8th generation Core processors) DDR4-2133 dual channel support (7th generation Core p
Table 1-1 Product components and their descriptions (continued) Category Description 256 GB Intel Optane (3D Xpoint) Solution, PCIe, Gen3 × 2, M.2, solid-state drive (select products only) 16 GB (Optane memory module) + 2 TB, 5400 rpm, 7.2 mm hard drive 16 GB (Optane memory module) + 1 TB, 5400 rpm, 7.2 mm hard drive Camera HP TrueVision HD Camera with indicator light, USB 2.0, HD BSI sensor, f2.
Table 1-1 Product components and their descriptions (continued) Category Description Full-sized, 3-coat paint, backlit, island-style keyboard with numeric keypad TouchPad requirements Image sensor MultiTouch gestures enabled Precision TouchPad support Support for Modern TrackPad gestures Taps enabled as default Power requirements Battery 3-cell, 41 Whr, prismatic/polymer battery Battery life enhancement Supports battery fast charge AC adapter 65 W HP Smart AC adapter (EM) with power cord 65 W HP Smart AC
Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Home 64 Single Language Value Africa Market PPP Windows 10 Home 64 Single Language Value APAC EM PPP Windows 10 Home 64 Single Language Value India Market PPP Windows 10 Home 64 Single Language Value Indonesia Market PPP Windows 10 Home 64 Value Notebook Single Language Windows 10 Home 64 Value Notebook Si
2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component (1) Description Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with connectors facing the computer. 2.
Left side Table 2-2 Left-side components and their descriptions Component (1) Description RJ-45 (network) jack/status lights Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on the network. (2) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.
Display Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones Record sound. (3) Camera light On: The camera is in use. (4) Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.
Keyboard area TouchPad Table 2-4 TouchPad components and their descriptions Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Table 2-5 Lights and their descriptions Component 10 Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Mute light ● On: Computer sound is off. ● Off: Computer sound is on.
Button, speakers, vent, and fingerprint reader Table 2-6 Button, speakers, vent, and fingerprint reader and their descriptions Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only). ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Table 2-6 Button, speakers, vent, and fingerprint reader and their descriptions (continued) Component Description ▲ To use the fingerprint reader, place your finger on the fingerprint reader until it reads your fingerprint. IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 12. ▲ To use an action key, press and hold the key. Table 2-8 Action keys and their descriptions Icon Description Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or darker environments. Press the key again to turn off the privacy screen.
Table 2-8 Action keys and their descriptions (continued) Icon Description Mutes or restores speaker sound. Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. Bottom Table 2-9 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Table 3-1 Computer major components and their descriptions Item Component (1) Display assembly Spare part number The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 19.
Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number 128 GB, SATA-3, TLC L52003-001 Optane memory module, 16 GB, PCIe L52002-001 (7) Power connector (DC-in) cable L51995-001 (8) Memory modules (DDR4-2400) (9) (10) 8 GB 937236-855 4 GB L10598-855 WLAN module Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + BT 4.2 (MU-MIMO supported) 924813-855 Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.
Table 3-1 Computer major components and their descriptions (continued) Item (22) Component Spare part number Pale gold L52008-001 Rubber Foot Kit (includes front and rear feet) For use in natural silver models L52041-001 For use in pale gold models L52042-001 Display assembly components Display assembly components 19
Table 3-2 Display components and their descriptions Item Component Spare part number (1) Display bezel L52014-001 (2) Hinge cover (include display bezel adhesive and display rear cover adhesive) Pale gold L52011-001 Natural silver L52010-001 (3) HD camera/microphone module (includes display panel adhesive kit) L51996-001 (4) Display panel (includes display panel adhesive kit) FHD, anti glare, SVA, non-touch L51997-001 FHD, anti glare, UWVA, non-touch L51998-001 FHD, BrightView, UWVA, touc
Mass storage devices Table 3-3 Mass storage devices and their descriptions Item Component (1) Hard drives (does not include hard drive cable) Spare part number 2 TB, 5400 rpm 912487-855 1 TB, 5400 rpm L30422-005 500 GB, 5400 rpm 778186-005 (2) Hard drive bracket not spared (3) Hard drive cable L52025-001 (4) Solid-state drive (M.
Cables Table 3-4 Cables and their descriptions 22 Item Component Spare part number (1) Hard drive/solid-state drive cable L52025-001 (2) USB board cable L52039-001 (3) Audio board cable L52035-001 (4) Card reader board cable L52027-001 (5) Fingerprint reader board cable L52036-001 (6) TouchPad button board cable L52037-001 (7) TouchPad cable L52038-001 Chapter 3 Illustrated parts catalog
Miscellaneous parts Table 3-5 Miscellaneous parts and their descriptions Component Spare part number AC adapter 65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) 913691-850 65 W AC adapter (non-PFC, S-3P, 4.5 mm) 710412-001 45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm, non-slim) 741727-001 Power cord (C5 connector, 1.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Plastic, nonmarking pry tool ● Phillips P1 magnetic screw driver ● Tweezer Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin.
● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: 28 ● To avoid hand contact, transport products in st
5 Removal and replacement procedures for authorized service provider parts IMPORTANT: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. IMPORTANT: Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty.
Bottom cover Table 5-1 Bottom cover descriptions and part numbers Description Spare part number Bottom cover for use in natural silver models L52007-001 Bottom cover for use in pale gold models L52008-001 Before removing the bottom cover, follow these steps: ▲ Prepare the computer for disassembly (Preparation for disassembly on page 29). Remove the bottom cover: 1. Remove the two rubber feet (1).
4. Remove the bottom cover (3). Reverse this procedure to install the bottom cover.
Battery Table 5-2 Battery description and part number Description Spare part number 3-cell, 41 Whr, Li-ion battery L11119-855 Before removing the battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). Remove the battery: 1. Remove the four Phillips M2.0 × 2.8 screws (1) that secure the battery to the computer. 2. Remove the battery from the computer (2).
Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable. The hard drive cable is available using spare part number L52025-001 Table 5-3 Hard drives, hard drive board, and hard drive cable descriptions and part numbers Description Spare part number 2 TB, 5400 rpm 912487-855 1 TB, 5400 rpm L30422-005 500 GB, 5400 rpm 778186-005 Hard drive board L52024-001 Hard drive cable L52025-001 Before removing the hard drive, follow these steps: 1.
4. If it is necessary to remove the bracket from the hard drive, remove the Phillips M3.0 × 3.0 screw (1) that secures the bracket to the drive, rotate the bracket away from the drive (2), and then pull the bracket off the drive (3). 5. If it is necessary to remove the board from the hard drive, disconnect the hard drive cable from the ZIF connector on the hard drive board (1), and then pull the board off the drive (2). Reverse this procedure to reassemble and install the hard drive.
WLAN module Table 5-4 WLAN module descriptions and part numbers Description Spare part number Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported) 924813-855 Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005 Realtek RTL8723DE-CG 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: The WLAN module is designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module.
Solid-state drive Table 5-5 Solid-state drive descriptions and part numbers Description Spare part number 512 GB, PCIe L52006-001 512 GB, PCIe, TLC L56705-001 256 GB, SATA-3, TLC L52004-001 256 GB, PCIe L52005-001 128 GB, SATA-3, TLC L52003-001 Before removing the solid-state drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 32).
Optane memory module IMPORTANT: The M.2 connector that supports the Optane memory module can also support a solid-state drive. You cannot simultaneously install both an Optane memory module and a solid-state drive in the computer. Table 5-6 Optane memory module description and part number Description Spare part number Optane memory module, 16 GB L52002-001 Before removing the Optane memory module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2.
Memory module NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of the computer. If only one memory module is installed, it must be installed in the socket labeled ‘1’. Table 5-7 Memory module description and part number Description Spare part number 8 GB, DDR4-2400 937236-855 4 GB, DDR4-2400 L10598-855 Before removing the memory module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2.
Solid-state drive board Table 5-8 Solid-state drive board and cable descriptions and part numbers Description Spare part number Solid-state drive board L52026-001 Solid-state drive cable L52025-001 Before removing the solid-state drive board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 32). 4.
Card reader board Table 5-9 Card reader board and cable descriptions and part numbers Description Spare part number Card reader board L52030-001 Card reader board cable L52027-001 Before removing the card reader board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 32). Remove the card reader board: 1.
USB board Table 5-10 USB board and cable descriptions and part numbers Description Spare part number USB board L52031-001 USB board cable L52039-001 Before removing the USB board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 32). Remove the USB board: 1. Disconnect the cable from the ZIF connector on the USB board (1). 2.
Audio board Table 5-11 Audio board and cable descriptions and part numbers Description Spare part number Audio board L52028-001 Audio board cable L52035-001 Before removing the audio board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 32). Remove the audio board: 1. Disconnect the cable from the ZIF connector on the audio board (1). 2.
TouchPad button board Table 5-12 TouchPad button board and cable descriptions and part numbers Description Spare part number TouchPad button board L52029-001 TouchPad button board cable L52037-001 TouchPad cable L52038-001 Before removing the TouchPad button board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 32).
Fingerprint reader Table 5-13 Fingerprint reader board and cable descriptions and part numbers Description Spare part number Fingerprint reader, ash silver L52044-001 Fingerprint reader, natural silver L56013-001 Fingerprint reader cable L52036-001 Before removing the fingerprint reader, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 32).
Fan Table 5-14 Fan description and part number Description Spare part number Fan L52034-001 Before removing the fan, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 32). Remove the fan: 1. Remove the USB board cable from the top of the fan (1). 2.
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Table 5-15 Heat sink descriptions and part numbers Description Spare part number Heat sink for use in models with UMA graphics memory L52033-001 Heat sink for use in models with discrete graphics memory L52032-001 Heat sink for use in fanless computer models tbd Before removing the heat sink, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2.
3. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the integrated system board processor (1) and associated location on the heat sink (2). Thermal pads are used on specific system board components (3) and associated locations on the heat sink (4). 4.
5. Remove the heat sink (2). 6. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the integrated system board processor (1) and the heat sink (2). 7. Fanless models: In the order indicated on the heat sink, remove the four Phillips M2.0 × 2.
8. Remove the heat sink (2). 9. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the integrated system board processor (1) and the heat sink (2). Reverse this procedure to install the heat sink.
System board NOTE: All system board spare part kits include a processor and replacement thermal material.
(4) USB board cable (5) Keyboard cable (6) TouchPad cable (7) TouchPad button board cable (8) Speaker cable (9) Display cable (10) Audio board cable (11) Card reader board cable (12) WLAN antennas from the WLAN module (13) Keyboard backlight cable (select models only) 2. 52 Remove the three Phillips M2.0 × 2.8 screws (1) that secure the system board to the computer.
3. Lift the system board out of the computer (2). Reverse this procedure to install the system board.
Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 32). Remove the display assembly: 1.
7. Separate the display from the computer (3). 8. If it is necessary to remove the hinge cover, use a plastic tool to lift and disengage the inside of both sides of the cover (1), and then remove the cover from the display (2). Hinge covers are available using spare part number L52011-001 for pale gold models and L52010-001 for natural silver models. 9. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a.
c. Release the bottom edge of the display bezel (3) from the display assembly. d. Remove the display bezel (4) from the display assembly. The display bezel is available using spare part number L52014-001. 10. If it is necessary to replace the camera/microphone module: a. 56 Lift the tape from on top of the connector on the webcam module (1), and then disconnect the cable (2) from the module.
b. Use a tool to detach the camera/microphone module (3) from the display back cover. (The module is attached with double-sided adhesive.) The camera/microphone module is available using spare part number L51996-001. 11. If it is necessary to replace the display panel: a. Use tweezers to grasp the ends of the tape that secures the display panel to the display rear cover (1).
b. Pull the tape out from behind the left and right sides of the panel (2). NOTE: You have to pull on the tape multiple times before it is completely removed. Display panel adhesive tape is available using spare part number L52528-001. 58 c. Rotate the display panel upside down next to the display back cover. d. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel.
e. Disconnect the display panel cable (2) from the display panel, and then remove the display panel (3). The display panel is available using the following spare part numbers: L51997-001 – FHD, anti glare, SVA, non-touch L51998-001 – FHD, anti glare, UWVA, non-touch L52156-001 – FHD, BrightView, UWVA, touch-on panel (TOP) L51999-001 – HD, anti glare, SVA, non-touch L52000-001 – HD, BrightView, SVA, non-touch L52001-001 – HD, BrightView, SVA, touch-on panel (TOP) 12.
c. Remove the display hinges from the display back cover (3). The display hinges are available using spare part number L52009-001. 13. If it is necessary to remove the display panel cable: 60 a. Lift the tape from atop the connector on the webcam module (1), and then disconnect the cable from the module (2). b. Peel the cable off the inside of the display back cover (3). The cable is secured with adhesive.
c. Remove the display panel cable (4). The display panel cable is available using the following spare part numbers: L52015-001 – non-touch display assembly L52016-001 – touch display assembly 14. If it is necessary to remove the wireless cables and antennas: a. Detach the wireless antennas (1) from the display back cover. The antennas are secured with adhesive. b. Release the wireless antenna cables from the retention clips (2) and routing channels built into the sides of the display back cover.
c. Remove the antennas from the display back cover (3). The wireless cables and antennas are available using spare part number L52018-001 for dual antennas or L52017-001 for single antennas.. NOTE: If it is necessary to replace the display bezel or any of the display assembly subcomponents, please see the instructions above. Reverse this procedure to reassemble and install the display assembly.
Power connector (DC-in) cable Table 5-17 Power connector cable description and part number Description Spare part number Power connector (DC-in) cable L51995-001 Before removing the power connector cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30), and then remove the following components: a. Battery (see Battery on page 32) b. USB board (see USB board on page 42) c.
Speakers Table 5-18 Speaker description and part number Description Spare part number Speakers L52040-001 Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30), and then remove the following components: a. Battery (see Battery on page 32) b. System board (see System board on page 51) c. Display (see Display assembly on page 54) d.
Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes.
6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
To check for later BIOS versions, see Downloading a BIOS update on page 67. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
7 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a.
1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer.
● Set a location for storing the test results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4.
8 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 73). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 73).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 73.
9 Specifications Table 9-1 Computer specifications Metric U.S. Width 358.5 mm 14.10 in Depth 242.0 mm 9.50 in Height 19.9 mm 0.78 in Weight (lowest weight configuration)* 1740 g 3.84 lbs Computer dimensions *Fan adds 40 g (0.09 lbs), SSD adds 25 g (0.06 lbs), HDD+SSD adds 83 g (0.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter and battery light, identifying 6 AC adapter, spare part numbers 23 action keys airplane mode 14 help 13 identifying 12, 13 keyboard backlight 13 mute 14 next track 13 pause 13 play 13 privacy screen 13 screen brightness 13 speaker volume 13 stop 13 switch screen image 13 using 13 airplane mode key 14 antenna removal 61 spare part number 20, 62 audio adjusting volume 13 audio board removal 43 spare part number 18, 43 audio board cable spare part number 18, 43 audio, product description 3 a
hard drive board removal 34 spare part number 18 hard drive board cable spare part number 18 hard drive bracket removal 34 spare part number 33 hard drive cable removal 34 spare part number 33 HDMI port identifying 7 heat sink removal 47 spare part numbers 18, 47 hinge removal 59 spare part number 20, 60 hinge covers spare part number 20 HP PC Hardware Diagnostics UEFI downloading 70 starting 70 using 69 HP PC Hardware Diagnostics Windows downloading 68 installing 69 using 68 HP Recovery Manager correcting
storage 2 TouchPad 3 wireless 3 product name 1 product name and number, computer 15 R recovery 73 discs 74 HP Recovery partition 74 media 74 USB flash drive 74 recovery media creating using HP Cloud Recovery Download Tool 73 creating using Windows tools 73 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 71 using 71 removal/replacement procedures 29 restoring 73 right side components 6 RJ-45 (network) jack, identifying 7
