Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2020 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Optane, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. NVIDIA, GeForce, GSYNC, and Optimus are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C LLC.
Important Notice about Customer Self-Repair Parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Components .................................................................................................................................................. 5 Right side ...............................................................................................................................................................
Packaging and transporting guidelines .............................................................................................................. 29 5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31 Component replacement procedures .................................................................................................................. 31 Preparation for disassembly ................................................
Recovering using HP Recovery media ............................................................................................... 70 Changing the computer boot order ................................................................................................... 70 Using HP Sure Recover (select products only) .................................................................................. 71 9 Using HP PC Hardware Diagnostics ............................................................................
Index .............................................................................................................................................................
1 Product description This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name OMEN Laptop Model number: 15-ek0000~15-ek0999 CTO model number: 15t-ek000 Processors 10th Generation Intel® Core™ processors Intel Core i7-10750H (2.6 GHz [turbo up to 5.0 GHz], 6 cores, 12 MB Intel Smart Cache, 45 W, Intel UHD Graphics) Intel Core i5-10300H (2.5 GHz [turbo up to 4.
Table 1-1 Product components and their descriptions (continued) Category Description Memory Two customer-accessible memory module slots supporting up to 32 GB of RAM DDR4-2933 Dual-channel support (DDR4-3200 downgrade to DDR4-2933) Supports the following configurations: Storage ● 32 GB (16 × 2) ● 16 GB (8 × 2) ● 12 GB (8 + 4) ● 8 GB (8 × 1) or (4 × 2) PCIe, NVMe, M.
Table 1-1 Product components and their descriptions (continued) Category Description Audio-out (headphone)/audio-in (microphone) combo jack USB 3.2 Gen 2 Type C with Thunderbolt™ Gen 3 technology (right side) (select products only) USB 3.2 Gen 1 Type C (supports HP Sleep & Charge; right side) USB 3.2 Gen 1 Type A (supports HP Sleep & Charge; left side) RJ-45 (network) jack Mini DisplayPort 1.
Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 High-End Chinese Market PPP Windows 10 Home 64 Plus Single Language Africa Market Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market Windows 10 Home 64 Plus Single Language Indonesia Market Windows 10 Pro 64 FreeDOS 3.
2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component (1) Description USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off.
Left side Use the illustration and table to identify the components on the left side of the computer. Table 2-2 Left-side components and their descriptions Component Description (1) Power connector Connects an AC adapter. (2) AC adapter and battey light ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white (select products only): The AC adapter is disconnected and the battery has reached a low battery level.
Table 2-2 Left-side components and their descriptions (continued) Component Description NOTE: When a device is connected to the jack, the computer speakers are disabled. (7) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with connectors facing the computer. 2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
Table 2-4 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
Touchpad components Identify the touchpad components. To adjust touchpad settings and gestures, or to turn off the touchpad: 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Choose a setting. To turn on the touchpad: 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Using an external mouse, click the touchpad button. - or - ▲ Press the Tab key repeatedly until the pointer rests on the touchpad button.
Table 2-6 Lights and their descriptions Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Mute light ● On: Computer sound is off. ● Off: Computer sound is on. ● On: The touchpad is off. ● Off: The touchpad is on. ● On: The computer is on. ● Blinking (select products only): The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unnecessary components.
Table 2-7 Button and its description Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only). ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Table 2-8 Special keys and their descriptions Component Description (1) Action keys Execute frequently used system functions as defined by the icon symbols on f1 through f12 function keys. (2) Calculator key Opens the calculator. NOTE: Pressing the key again closes the calculator. (3) esc key Displays system information when pressed in combination with the fn key. (4) fn key Executes specific functions when pressed in combination with another key. (5) Windows key Opens the Start menu.
Table 2-8 Special keys and their descriptions (continued) Component Description (8) OMEN key Opens the OMEN Command Center software. (9) num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad. (10) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When num lock is pressed, the keypad can be used like an external numeric keypad.
Labels The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
● System Vitals: Monitor the computer status and performance. ● Lighting: Customize the keyboard and OMEN logo lighting (select products only). ● Network Booster: View and adjust network priorities and settings. ● Performance Control: Optimize the performance of your computer for the task you are performing. ● Gaming Device Lighting and Macros: Configure the lighting and macro keys when an external supported gaming device is connected (select products only).
16 Chapter 2 Components
3 Illustrated parts catalog Use this table to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number (1) Display panel assembly not available as a spare part NOTE: (2) Display panels are only available as spare parts at a subcomponent level.
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Intel Core i7-10750H processor and GeForce GTX 1650Ti, 4 GB graphics card L98753-xx1 Intel Core i5-10300H processor and GeForce RTX 2070, 8 GB graphics card L98754-xx1 Intel Core i5-10300H processor and GeForce RTX 2060, 6 GB graphics card M00122-xx1 Intel Core i5-10300H processor and GeForce GTX 1660Ti, 6 GB graphics card L98749-xx1 Intel Core i5-10300H processor and GeForce GTX 1650Ti,
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component (17) Battery (18) Spare part number 6 cell, 70 Wh L84392-006 3 cell, 52 Wh L84394-006 Bottom cover For use in models with GeForce GTX 1650, 1650Ti graphics cards L98724-001 For use in models with GeForce GTX 1660, 1660Ti, and RTX graphics cards L98723-001 Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table.
Table 3-2 Display component descriptions and part numbers (continued) Item Component NOTE: Bezel adhesive is available as spare part number L98957-001. (2) Camera module (includes bezel adhesive and display back cover adhesive) (3) Display panel (includes bezel adhesive and display back cover adhesive) (4) Spare part number L98760-001 FHD, 250 nits, 3.2 mm L99597-001 FHD, 300 nits, 2.6 mm L99598-001 FHD, 144 Hz, 2.6 mm L99600-001 FHD, 300 Hz, 2.6 mm L99601-001 FHD, 144 Hz, flat, 3.
Table 3-3 Cable descriptions and part numbers Item Component Spare part number (1) Touchpad cable L98730-001 (2) IR board cable L98726-001 (3) USB board cable L98725-001 (4) RGB board cable L98728-001 (5) RGB board LED cable L98729-001 (6) Card reader/audio board cable L98727-001 Miscellaneous parts To identify the miscellaneous parts, use this illustration and table.
Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number HP Elite USB-C Multi Port Hub L39572-001 HP USB External DVD-RW Drive 747080-001 Screw Kit L98747-001 Power cord (C5, 1.0 m [3.
Table 3-4 Miscellaneous part descriptions and part numbers (continued) 24 Component Spare part number Switzerland L22336-001 Taiwan L22342-001 Thailand L22338-001 United Kingdom L22332-001 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described Personal grounding methods and equipment on page 28. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Using certain equipment can prevent static electricity damage to electronic components. ● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin.
● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipmen
30 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part that is not supported by the Customer Self-Repair program can void your warranty. Check your warranty to determine whether Customer Self-Repair is supported in your location.
1. Remove the eight Phillips M2.0 × 6.0 screws that secure the bottom cover to the computer.. 2. Use a tool (1) to release the bottom cover near the display (2), and then remove the bottom cover from the computer (3). To replace the bottom cover, reverse the removal procedures. Solid-state drive To remove the solid-state drive, use this procedure and illustration. The computer has two solid-state drive sockets. Both sockets have a cover installed on the top of the drive.
Table 5-2 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe, TLC L85348-001 512 GB, PCIe, TLC L85360-001 512 GB solid-state drive + 32 GB Optane memory module L85366-001 256 GB, PCIe, TLC L85350-001 Solid-state drive thermal pad L98956-001 Before removing the solid-state drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the bottom cover (Bottom cover on page 31). 3.
NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Memory modules To remove the memory modules, use this procedure and illustration. Table 5-3 Memory module descriptions and part numbers Description Spare part number 16 GB, DDR4-3200 L67710-001 8 GB, DDR4-3200 L46598-001 4 GB, DDR4-3200 L83673-001 Before removing a memory module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2.
NOTE: To protect a memory module after removal, place it in an electrostatic-safe container. To install a memory module: 1. Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2). 2. Press down on the module until the side retention clips snap into place (3).
36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for authorized service provider parts This chapter provides removal and replacement procedures for authorized service provider parts. IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the bottom cover (Bottom cover on page 31). 3. Remove the solid-state drive to the left of the battery (Solid-state drive on page 32). WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
Before removing the RGB board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the bottom cover (Bottom cover on page 31). 3. Remove the solid-state drive to the left of the battery (Solid-state drive on page 32). 4. Remove the battery (see Battery on page 37). Remove the RGB board: 1. Disconnect the four cables from the ZIF connectors on the RGB board (1)–(4). 2. Remove the two Phillips M2.0 × 4.
3. Remove the solid-state drive to the left of the battery (Solid-state drive on page 32). 4. Remove the battery (see Battery on page 37). Remove the power connector cable: 1. Diconnect the cable from the system board (1), and then remove the cable from the routing along the fan (2). 2. Remove the Phillips M2.0 × 5.0 screw (3) that secures the power connector cable to the computer. 3. Remove the bracket from the power connector (4), and then remove the power connector cable from the computer (5).
1. Disconnect the cables for each speaker from the system board (1). 2. Remove the two Phillips M2.0 × 4.0 screws from each speaker (2). 3. Remove the speakers from the computer (3) . Reverse this procedure to install the speakers. Card reader/audio board To remove the card reader/audio board, use this procedure and illustration.
Remove the card reader/audio board: 1. Disconnect the cable from the ZIF connector on the board (1). 2. Remove the Phillips M2.0 × 5.0 screw (2) that secures the board to the computer. 3. Lift the inside of the board upward (3), and then remove the board from the computer (4). Reverse this procedure to install the card reader/audio board. Heat sink To remove the heat sink, use these procedures and illustrations.
1. Remove the two Phillips M2.0 × 5.0 screws (1) that secure the heat sink to the computer. 2. Loosen the seven captive Phillips screws (2) that secure the heat sink to the computer. 3. Remove the heat sink from the computer (3).
4. (GeForce GTX 1660, 1660Ti, and RTX graphics cards) Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations. Thermal paste is used on the system board components (1), (3), (5) and on the heat sink areas (2), (4), (6) that service them.
5. (GeForce GTX 1650, 1650Ti graphics cards) Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations. Thermal paste is used on the system board components (1), (3), (5) and on the heat sink areas (2), (4), (6) that service them.
NOTE: Use the same steps to remove each fan. 1. Disconnect the fan cable from the system board (1). 2. Remove the three Phillips M2.0 × 5.0 screws (2) that secure the fan to the computer. 3. Remove the fan from the computer (3). Reverse this procedure to install the fans. USB board To remove the USB board, use this procedure and illustration.
1. Disconnect the cable from the system board ZIF connector (1). 2. Lift the cable to release it from the computer (2). 3. Remove the board from the computer (3). Reverse this procedure to install the USB board. RJ-45 door To remove the RJ-45 door, use this procedure and illustration.
2. Remove the door (2). Reverse this procedure to install the RJ-45 door. System board To remove the system board, use these procedures and illustrations.
Table 6-10 System board descriptions and part numbers (continued) Description Spare part number System board with integrated Intel Core i5-10300H processor and GeForce GTX 1660Ti, 6 GB graphics card L98749-xx1 System board with integrated Intel Core i5-10300H processor and GeForce GTX 1650Ti, 4 GB graphics card L98752-xx1 System board with integrated Intel Core i5-10300H processor and GeForce GTX 1650, 4 GB graphics card L98751-xx1 Before removing the system board, follow these steps: 1.
2. Remove five Phillips M2.0 × 5.0 screws (1) that secure the system board to the computer. 3. Remove the system board (2). Reverse this procedure to install the system board. Infrared (IR) board To remove the IR board, use this procedure and illustration.
Table 6-11 IR board description and part number Description Spare part number IR board L98743-001 IR board cable L98726-001 Before removing the IR board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the bottom cover (Bottom cover on page 31). 3. Remove the solid-state drives (Solid-state drive on page 32). 4. Remove the battery (see Battery on page 37). 5. Remove the fans (see Fans on page 45). 6.
Table 6-12 Touchpad description and part number Description Spare part number Touchpad L98745-001 Touchpad cable L98730-001 Before removing the touchpad, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the bottom cover (Bottom cover on page 31). 3. Remove the solid-state drives (Solid-state drive on page 32). 4. Remove the battery (see Battery on page 37). Remove the touchpad: 52 1. Remove the four Phillips M1.6 × 2.
6. Remove the touchpad from the computer (5). Reverse this procedure to install the touchpad. When replacing the touchpad, make sure the protective tape is correctly layered on top of the touchpad. Use the following image to determine proper tape placement. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations.
1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the bottom cover (Bottom cover on page 31). 3. Remove the solid-state drives (Solid-state drive on page 32). 4. Remove the battery (see Battery on page 37). 5. Remove the fans (see Fans on page 45). 6. Remove the system board (see System board on page 48). Remove the display assembly: 54 1. Lift the three pieces of tape that secure the antenna cables (1). 2.
4. Open the computer until the display is at approximately 45° (2), and then close the computer (3). This step opens the hinges. 5. While pulling the display cable (1) and WLAN antenna cables (1) through the holes in the computer, pull display away from computer (2). 6. If you need to replace display assembly subcomponents: a. Flex the top (1) and the inside edges of the left and right sides of the bezel (2) to release it. b.
7. If you need to remove the hinges from the display enclosure: a. Remove the three Phillips broadhead M2.0 × 2.0 screws (1) and the two Phillips M2.0 × 2.0 screws (2) from each hinge. b. Remove the hinges from the display (3). The display hinges are available as spare part number L98740-001.
8. If you need to remove the hinge covers from the hinges, remove the two Phillips M1.6 × 2.3 screws (1) from each hinge cover, and then pull the hinge covers off the hinges (2). The hinge covers are available as spare part number L98741-001. 9. If you need to remove the display panel: a. The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (1).
b. Rotate the display panel over and place it next to the display enclosure (4). Display panels are available as the following spare part numbers: L99597-001: FHD, 250 nits L99598-001: FHD, 300 nits L99600-001: FHD, 144 Hz M12468-001: FHD, 144 Hz, flat L99601-001: FHD, 300 Hz L99602-001: UHD, 120 Hz M01025-001: UHD, OLED 58 c. Lift the tape from the connector on the display panel (1), and then disconnect the cable from the panel (2). d. Remove the panel (3).
10. If you need to remove the camera module: a. Lift up evenly across the module and peel the module up from the display back cover (1), and then disconnect the cable from the reverse ZIF connector on the module (2). The camera module is available as spare part number L98760-001. b. When installing a camera module, before connecting the cable (1), be sure to route the cable under the module (2), and then press the module evening into place (3).
11. If you need to remove the hinge brackets, remove the Phillips M2.0 × 3.0 screw (1) from each bracket, and then remove the brackets from the display back cover (2).
12. If you need to remove the display/camera cable, peel the cable off the inside of the display back cover (1), remove the cable from the clips at the bottom of the cover (2), and then remove the cable (3).
13. If you need to remove the antenna cables, peel the antennas off the inside of the display back cover (1), remove the cables from the clips at the bottom of the back cover (2), and then remove the antennas and cables (3). Antenna cables are available as spare part number L98720-001. Display back covers are available as spare part numbers: L98721-001: For use in models with 2.6 mm displays L98722-001: For use in models with 3.
Table 6-13 Keyboard descriptions and part numbers (continued) Description Spare part number Models with a Thunderbolt connector: Keyboard with top cover, dragon red legend keyboard, 1-zone lighting M00838-001 Keyboard with top cover, white legend keyboard, RGB per key lighting M00839-001 Keyboard with top cover, white legend keyboard, RGB, 4-zone lighting M00840-001 Keyboard with top cover, dragon red legend keyboard, 1-zone lighting, with numeric keypad M00841-001 Keyboard with top cover, white l
64 Chapter 6 Removal and replacement procedures for authorized service provider parts
7 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Preparing for a BIOS update Be sure to follow all prerequisites before downloading and installing a BIOS update. IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
68 Chapter 7 Using Setup Utility (BIOS)
8 Backing up, restoring, and recovering This chapter provides information about processes that are standard procedure for most products. ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 69). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 69).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery You have several options for recovering your system. Choose the method that best matches your situation and level of expertise. NOTE: Not all methods are available on all products.
Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.
72 Chapter 8 Backing up, restoring, and recovering
9 Using HP PC Hardware Diagnostics The HP PC Hardware Diagnostics utility allows you to run diagnostics tests to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) a firmware feature called Remote HP PC Hardware Diagnostics UEFI.
Accessing HP PC Hardware Diagnostics Windows from Support Assistant After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes. 3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, and then enter the product name or number in the search box that is displayed. 3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive. The tool downloads to the selected location.
a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 76. 3. b. Hard drive c. BIOS When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive. 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download Remote Diagnostics, and then select Run.
78 Chapter 9 Using HP PC Hardware Diagnostics
10 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric U.S. Width 357.7 mm 14.1 in Depth 239.7 mm 9.4 in Height 22.5 mm 0.9 in Weight 2450 g 5.
Table 10-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1920 × 1080 (FHD) 3840 × 2160 (UHD) Surface treatment Antiglare (FHD, UHD panels) Brightview (OLED panel) Brightness 250 nits (FHD, 45% NTSC panel) 300 nits (FHD, 72% NTSC/100% sRGB panels) 400 nits (UHD panel) Viewing angle UWVA Backlight WLED AMOLED Display panel interface eDP Solid-state drive specifications This section provides specifications for your solid-state drives.
Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details.
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11 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Table 11-1 Power cord requirements for specific countries and regions (continued) 84 Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The Unite
12 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
86 Chapter 12 Recycling
Index A AC adapter and battery light, identifying 6 AC adapters, spare part numbers audio, product description 2 B backup, creating 69 backups 69 battery illustrated 17 spare part number 17 spare part numbers 17 BIOS determining version 65 downloading an update 66 starting the Setup Utility 65 updating 65 Bluetooth label 14 boot order, changing 70 bottom components 13 bottom cover illustrated 17 removal 31 spare part number 17, 31 buttons left touchpad 9 power 10 right touchpad 9 C cables spare part numbers
I integrated numeric keypad, identifying 11 internal microphones, identifying 7 IR board illustrated 17 removal 50 spare part number 17 spare part numbers 50 IR board cable spare part number 21 J jacks network 6 RJ-45 (network) 6 K keyboard with top cover spare part numbers 62 keypad, integrated numeric 11 keys action 11 esc 11 fn 11 num lock 11 Windows 11 Windows application 11 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 left side components 6 lights
slots memory card reader 6 solid-state drive illustrated 17 removal and replacement 32 spare part number 17 specifications 80 spare part country codes 62 speaker illustrated 17 removal 40 spare part number 17 spare part numbers 40 speakers spare part numbers 17 speakers, identifying 13 special keys, using 11 specifications computer 79 display 79 hard drive 79 solid-state drive 80 static electricity 25, 26, 27 system board illustrated 17 removal 48 spare part number 17 spare part numbers 48 system restore po
90 Index
