Maintenance and Service Guide HP 15 Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2019 HP Development Company, L.P. AMD, Athlon, Ryzen, Radeon, and Radeon Vega are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation or its subsidiaries in the U.S. and/or other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C LLC.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 5 Right side ...............................................................................................................................................................
5 Removal and replacement procedures for authorized service provider parts .................................................... 25 Component replacement procedures .................................................................................................................. 25 Preparation for disassembly ............................................................................................................. 25 Bottom cover ............................................................................
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 60 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ............................................................................................................................ 60 Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 60 8 Backing up, restoring, and recovering ............................................................
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1 Product description Table 1-1 Product components and their descriptions Category Description Product Name HP 15 Laptop PC Model numbers: 15-ef0xxx, 15z-ef0xxx HP 15s Laptop PC Model numbers: 15s-eq0xxx, 15s-er0xxx, 15s-ey0xxx Processor AMD® Ryzen™ 7-3700U (2.3 GHz, turbo up to 4.0 GHz, 2400 MHz FSB, 6 MB L3 cache, quad core, 15 W; Radeon™ RX Vega 10 Graphics) AMD Ryzen 5-3500U (2.1 GHz, turbo up to 3.7 GHz, 2400 MHz FSB, 2 MB L2 cache, quad core, 15 W; Radeon Vega™ 8 Graphics) AMD Ryzen 3-3200U (2.
Table 1-1 Product components and their descriptions (continued) Category Description Storage M.2 solid-state drive 512 GB, PCIe, TLC 512 GB, PCIe, value 256 GB, PCIe, value 128 GB, SATA-3, TLC Audio Audio control panel: HP Audio Center Dual speakers Video HP TrueVision HD Camera - indicator LED, USB 2.0, HD sensor, f2.
Table 1-1 Product components and their descriptions (continued) Category Description Touchpad with image sensor Multitouch gestures enabled Support for precision touchpad Support for modern trackpad gestures Taps enabled as default Power requirements Battery 3 cell, 41 Whr, polymer battery Supports battery life enhancement Supports battery fast charge (45 minutes, 50% charged) Smart AC adapter (PFC, slim barrel, 4.5 mm) 65 W 45 W, right angle 45 W, for Argentina Power cord 1 m.
Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home S 64 Windows 10 Home S 64 Plus Windows 10 Pro 64 Windows 10 Pro 64 Chinese Market FreeDOS 3.
2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component (1) Description Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with connectors facing the computer. 2.
Table 2-1 Right-side components and their descriptions (continued) Component Description (4) Drive light (select products onlt) ● Blinking: The solid-state drive is being accessed. (5) USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. NOTE: (6) HDMI port Cables, adapters, or both (purchased separately) may be required.
Display Low blue light mode (select products only) Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading. WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users.
Keyboard area Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Choose a setting. To turn on the touchpad: 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Using an external mouse, click the touchpad button. – or – ▲ Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button.
Lights Table 2-5 Lights and their descriptions Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Mute light ● On: Computer sound is off. ● Off: Computer sound is on.
Button, vent, speakers, and fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your computer does not include a fingerprint reader.
Table 2-6 Button, vent, speakers, and fingerprint reader and their descriptions (continued) Component Description NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. ▲ Swipe down across the fingerprint reader.
Bottom Table 2-8 Bottom component and its description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer.
Table 2-9 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Table 2-10 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 12 for details.
Table 3-1 Computer major components and their descriptions Item Component (1) Display assembly NOTE: (2) Spare part number Display assemblies are offered as spare parts only at a subcomponent level. Keyboard/top cover For a detailed list of country codes, see Keyboard/top cover on page 54.
Table 3-1 Computer major components and their descriptions (continued) Item (12) (13) (14) Component Spare part number 512 GB, PCIe, value L78721-001 256 GB, PCIe, value L78719-001 128 GB, SATA-3, TLC L78718-001 Memory modules (DDR4-2666) 8 GB 937236-855 4 GB L10598-855 WLAN module Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 L44796-005 Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 L21480-005 Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.
Display assembly subcomponents Table 3-2 Display components and their descriptions Item Component Spare part number (1) Display bezel L63608-001 (2) Hinge cover Natural silver L63609-001 Pale gold L63610-001 Snowflake white L63611-001 (3) Webcam/microphone module (includes bezel adhesive tape and display panel cover tape) L63564-001 (4) Display panel FHD, antiglare, SVA L78713-001 FHD, antiglare, UWVA L78714-001 HD, antiglare L78715-001 Display assembly subcomponents 17
Table 3-2 Display components and their descriptions (continued) Item Component Spare part number HD, BrightView L78716-001 HD, BrightView, Touch-on Panel (TOP) L78717-001 (5) Display hinges (left and right; includes bezel and display cover adhesive) L63612-001 (6) Display panel cable (includes bezel adhesive tape) (7) (8) For use with touch displays L63613-001 For use with non-touch displays L63615-001 Wireless antennas (includes bezel adhesive tape and display cover tape) Dual antennas L
Miscellaneous parts Table 3-4 Miscellaneous parts and their descriptions Component Spare part number AC adapter (PFC, slim, 4.5 mm) 65 W 913691-850 45 W 741727-001 45 W, for use in Argentina 741553-852 Power cord (C5, 1.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Non-marking, non-conductive pry tool ● Magnetic Phillips P1 screwdriver ● Tweezers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: ● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin.
● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipmen
5 Removal and replacement procedures for authorized service provider parts IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Bottom cover Table 5-1 Bottom cover descriptions and part numbers Description Spare part number Bottom cover, natural silver L63590-001 Bottom cover, pale gold L63591-001 Bottom cover, snowflake white L63592-001 Rubber feet, gold L63598-001 Rubber feet, silver L63597-001 Before removing the bottom cover, follow this step: ▲ Prepare the computer for disassembly (Preparation for disassembly on page 25). Remove the bottom cover: 26 1. Peel the two rubber feet off the bottom cover. 2.
3. Remove the two Phillips M2.5 × 6.0 screws (2) from the bottom cover. 4. Insert a plastic tool between the bottom cover and the computer chassis (1), and then flex and lift the bottom of the bottom cover (2) enough to separate it from the computer. 5. Remove the bottom cover from the computer (3). Reverse this procedure to install the bottom cover.
Battery Table 5-2 Battery description and part number Description Spare part number Battery, 3 cell, 41 Whr L11119-855 Before removing the battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the bottom cover (see Bottom cover on page 26). Remove the battery: 1. Remove the five Phillips M2.0 × 3.0 screws (1) that secure the battery to the computer. 2. Remove the battery from the computer (2).
Memory module Table 5-3 Memory descriptions and part numbers Description Spare part number Memory module, 8 GB 937236-855 Memory module, 4 GB L10598-855 Before removing the memory modules, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the bottom cover (see Bottom cover on page 26). 3. Remove the battery (see Battery on page 28). Remove the memory modules: 1.
3. 30 Gently press down on the module edges until the side retention clips snap into place (3).
Solid-state drive Table 5-4 Solid-state drive descriptions and part numbers Description Spare part number 512 GB, PCIe, TLC L78720-001 512 GB, PCIe, value L78721-001 256 GB, PCIe, value L78719-001 128 GB, SATA-3, TLC L78718-001 Before removing the solid-state drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the bottom cover (see Bottom cover on page 26). 3. Remove the battery (see Battery on page 28).
WLAN module Table 5-5 WLAN module description and part number Description Spare part number Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 L44796-005 Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 L21480-005 Intel Wi-Fi 6 AX200 802.11ax 2 × 2 Wi-Fi + Bluetooth 5.0 L35282-005 Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Card reader/audio board Table 5-6 Card reader/audio board description and part number Description Spare part number Card reader/audio board L63583-001 NOTE: The card reader/audio board spare part kit does not include the cable. The cable is available as spare part number L63584-001. Before removing the card reader/audio board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the bottom cover (see Bottom cover on page 26). 3.
USB board Table 5-7 USB board description and part number Description Spare part number USB board L84052-001 NOTE: The USB board spare part kit does not include the cable. The cable is available as spare part number L63581-001. Before removing the USB board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the bottom cover (see Bottom cover on page 26). 3. Remove the battery (see Battery on page 28). Remove the USB board: 1.
Touchpad Table 5-8 Touchpad description and part number Description Spare part number Touchpad, natural silver L63600-001 Touchpad, ash silver L63599-001 Touchpad, snow white L63601-001 NOTE: The touchpad spare part kit does not include the cable. The cable is available as spare part number L63602-001. Before removing the touchpad, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the bottom cover (see Bottom cover on page 26). 3.
Fingerprint reader board Table 5-9 Fingerprint reader board description and part number Description Spare part number Fingerprint reader board L63595-001 NOTE: The fingerprint reader board spare part kit does not include the cable. The cable is available as spare part number L63596-001. Before removing the fingerprint reader board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the bottom cover (see Bottom cover on page 26). 3.
Fan Table 5-10 Fan description and part number Description Spare part number Fan for use only in models with a backlit keyboard L63587-001 Fan for use only in models without a backlit keyboard L63588-001 Before removing the fan, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the bottom cover (see Bottom cover on page 26). 3. Remove the battery (see Battery on page 28). Remove the fan: 1.
Heat sink (thermal module) Table 5-11 Heat sink assembly, thermal pad, and thermal grease descriptions and part numbers Description Spare part number Heat sink L63586-001 Before removing the heat sink, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the bottom cover (see Bottom cover on page 26). 3. Remove the battery (see Battery on page 28). Remove the heat sink: 1. Remove the four Phillips M2.0 × 2.
3. Apply thermal grease to the integrated processor on the system board (1) and associated location on the heat sink (2). Reverse this procedure to install the heat sink.
System board All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Table 5-12 System board descriptions and part numbers Description Spare part number AMD Ryzen 7 3700U processor L78725-xx1 AMD Ryzen 5 3500U processor L78724-xx1 AMD Ryzen 3 3200U processor L78723-xx1 AMD Athlon 300U processor L78722-xx1 Before removing the system board, follow these steps: 1.
2. Remove the three silver Phillips M2.0 × 3.0 screws (1) and the three black Phillips M2.0 × 2.0 screws (2) that secure the system board to the computer. 3. Remove the system board from the computer (3). Reverse this procedure to install the system board.
Display assembly NOTE: Display assemblies are offered as spare parts only at a subcomponent level. Before removing the display assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the bottom cover (see Bottom cover on page 26). 3. Remove the battery (see Battery on page 28). 4. Remove the WLAN module (see WLAN module on page 32). Remove the display assembly: 1.
5. Separate the display from the computer (4). 6. If it is necessary to replace display assembly subcomponents: a. Remove the hinge cover by squeezing both ends of the cover (1), and then pulling the cover off the display (2).
b. Release the top edge of the display bezel (1) from the display assembly. IMPORTANT: Be careful not to bend or break the narrow sections of the bezel when removing. Follow the specific bezel removal procedures to avoid damaging the tape that secures the bottom of the bezel to the display. c. Release the left and right edges of the display bezel (2) from the display assembly. d.
▲ Starting from the right side, use a tool to lift and release (1) the webcam module from the metal tape behind it (2). Lift the module from the display back cover (3), if tape is installed, remove the tape from the connector (4), and then disconnect the cable (5). The webcam is available as spare part number L63564-001. 8. If it is necessary to remove the display panel: a. 46 Use tweezers to grasp the tape that routes behind both the left and right sides of the display panel (1).
b. Pull the tape from behind the left and right sides of the panel (2). Rolling the tape around the tweezer or the shaft of a screwdriver as you pull it can help to avoid pulling too hard and breaking the tape. To avoid tearing the tape, pull the tape evenly and carefully. IMPORTANT: c. You have to pull on the tape multiple times before it is completely removed. Rotate the display panel over and place next to the display back cover (1).
d. Lift the tape from the connector on the rear of the panel (2), open the locking lever (3), and then disconnect the cable from the panel (4). Display panels are available as the following spare part numbers: L78713-001: FHD, antiglare, SVA L78714-001: FHD, antiglare, UWVA L78715-001: HD, antiglare L78716-001: HD, BrightView L78717-001: HD, BrightView, Touch-on Panel (TOP) e. 9. 48 When installing the display panel, apply the adhesive in the location as shown in the following illustration.
a. Remove the three Phillips M2.5 × 3.0 screws (1) from the bottom of each hinge. b. Remove the Phillips M2.0 × 2.5 screw (2) from the top of each hinge. c. Remove the display hinges from the display back cover (3). The display hinges are available as spare part number L63612-001. 10. If it is necessary to remove the display panel cable: a. Remove the tape from the connector on the webcam module (1), and then disconnect the cable from the webcam module (2). b.
d. When installing the display cable, position the cable in the middle of the alignment notch as marked on the inside of the display back cover. 11. If it is necessary to remove the wireless antennas: a. 50 Peel the antennas off the top of the display back cover (1).
b. Remove the antenna cables from the channels on the sides of the display back cover (2), and the remove the antennas and cables (3). The wireless antennas are available as spare part number L63607-001 for dual antennas and L63606-001 for single antenna. The display back cover is available as the following spare part numbers: L63603-001: Natural silver L63604-001: Pale gold L63605-001: Snowflake white Reverse this procedure to install the display assembly.
Power connector Table 5-13 Power connector description and part number Description Spare part number Power connector 806746-001 Before removing the power connector cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the bottom cover (see Bottom cover on page 26). 3. Remove the battery (see Battery on page 28). 4. Remove the display assembly (see Display assembly on page 43). Remove the power connector cable: 1.
Speaker assembly Table 5-14 Speaker assembly description and part number Description Spare part number Speaker assembly L63594-001 Before removing the speaker assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the bottom cover (see Bottom cover on page 26). 3. Remove the battery (see Battery on page 28). 4. Remove the heat sink from models that include a fan (see Heat sink (thermal module) on page 39). 5.
Keyboard/top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes.
6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
To check for later BIOS versions, see Downloading a BIOS update on page 56. Downloading a BIOS update IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
7 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool downloads to the selected location. – or – You can use the following steps to download the HP PC Hardware Diagnostics Windows from the Microsoft Store: 1.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID code that appears on the next screen.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
8 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 62). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 62).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 62.
Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.
9 Specifications Computer specifications Table 9-1 Computer specifications Metric U.S. Width 358.5 mm 14.1 in Depth 242.0 mm 9.5 in Height 18.0 mm 0.7 in Weight (lowest configuration) 1699.0 g 3.75 lbs Input power Rating Operating voltage and current 18.5 V dc @ 3.
35.6 cm (14.0 in) display specifications Table 9-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution FHD: 1920 × 1080 HD: 1366 × 768 Surface treatment Antiglare or BrightView Brightness HD: 220 nits FHD: 220 nits or 250 nits Viewing angle HD: SVA FHD: SVA or UWVA Backlight LED Aspect ratio 16:9 Display panel interface eDP M.2 SATA solid-state drive specifications Table 9-3 SATA solid-state drive specifications 128 GB* Height 1.
M.2 PCIe solid-state drive specifications Table 9-4 M.2 PCIe solid-state drive specifications 256 GB* 512 GB* Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Sequential Read Up to 2150 MB/s Up to 2150 MB/s Random Read Up to 300,000 IOPs Up to 300,000 IOPs Sequential Write Up to 1260 MB/s Up to 1550 MB/s Random Write Up to 100,000 IOPs Up to 100,000 IOPs Ready time, Maximum (to not busy) 1.0 sec 1.0 sec Logical 0.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's R
Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region 70 Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter and battery light, identifying 6 action keys identifying 11 antenna removal 50 antennas spare part number 51 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B back cover spare part number 18 backup, creating 62 backups 62 battery removal 28 spare part number 16, 28 bezel spare part number 17, 45 BIOS determining version 55 downloading an update 56 starting the Setup Utility 55 updating 55 Bluetooth label 13 boot order, changing 63 bottom
starting 59 using 58 HP PC Hardware Diagnostics Windows downloading 57 installing 58 using 57 HP Recovery media recovery 63 HP Sure Recover 64 I integrated numeric keypad, identifying 11 internal card expansion, product description 2 internal microphones, identifying 7 J jacks audio-out (headphone)/audio-in (microphone) 5 K keyboard/pointing devices, product description 2 keyboard/top cover removal 54 spare part numbers 15, 54 keypad, integrated numeric 11 keys action 11 esc 11 fn 11 num lock 11 Windows 11
solid-state drive removal 31 spare part number 15 spare part numbers 31 specifications 66 speaker assembly removal 53 spare part number 53 speakers identifying 10 spare part number 15 special keys, using 11 specifications computer 65 display 66 M.
