Maintenance and Service Guide HP Pavilion x360 15 Convertible PC IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2019 HP Development Company, L.P. Radeon is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Pentium are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. MicroSD, SDHC, and SDXC are trademarks or registered trademarks of SD-3C in the United States, other countries or both.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 5 Right side ...............................................................................................................................................................
5 Removal and replacement procedures for authorized service provider parts .................................................... 29 Component replacement procedures .................................................................................................................. 29 Preparation for disassembly ............................................................................................................. 29 Bottom cover ............................................................................
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 74 Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 74 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 74 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ..................................................................................................
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1 Product description Table 1-1 Product components and their descriptions Category Description Product Name HP Pavilion x360 15 Convertible PC Model number: 15-dq0xxx CTO model: 15t-dq000 Processor Intel® Core® i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 2400 MHz FSB, 8 MB L3 cache, quad core, 15 W) Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 2400 MHz FSB, 6 MB L3 cache, dual core, 15 W) Intel Core i3-8145U (2.1 GHz, turbo up to 3.
Table 1-1 Product components and their descriptions (continued) Category Description Support for solid-state drive + hard drive M.2 solid-state drive expansion capability on single hard drive models Accelerometer/hard drive protection support Single hard drive configurations 2 TB, 5400 rpm, 7.2 mm 1 TB, 5400 rpm, 7.2 mm 500 GB, 5400 rpm, 7.0 mm Dual storage configurations: 256 GB, PCIe, solid-state drive + 1 TB hard drive 128 GB, SATA-3, TLC, solid-state drive + 1 TB hard drive M.
Table 1-1 Product components and their descriptions (continued) Category Description Integrated wireless options with single antenna (M.2/PCIe): Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) Support for Miracast Wi-Fi BIOS SAR Ports HP Smart Plug AC adapter (4.5 mm barrel) Headphone/microphone combo jack High-definition multimedia interface (HDMI) v.1.4, supporting up to 1920 × 1080 at 60 Hz Hot plug/unplug and auto detect for correct output to wide-aspect vs.
Table 1-1 Product components and their descriptions (continued) Category Description Power cord 1 m, conventional power cord (C5) Security Trusted platform module (fTPM) 2.
2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component (1) (2) Description Drive light Memory card reader ● Blinking white: The hard drive is being accessed. ● Amber (select products only): HP 3D DriveGuard has temporarily parked the hard drive.
Table 2-1 Right-side components and their descriptions (continued) Component Description ● (6) Power connector Off: The battery is not charging. Connects an AC adapter. Left side Table 2-2 Left-side components and their descriptions Component Description (1) USB SuperSpeed ports (2) Connect USB devices, such as a cell phone, camera, activity tracker, or smartwatch, and provide high-speed data transfer. (2) Vent Enables airflow to cool internal components.
Table 2-2 Left-side components and their descriptions (continued) Component Description ▲ (5) Audio-out (headphone)/Audio-in (microphone) combo jack Right-click the Power icon , and then select Power Options. Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
Display Table 2-3 Display components and their descriptions Component Description (1) Internal microphones (2) Record sound. (2) Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. NOTE: Camera functions vary depending on the camera hardware and software installed on your product. (3) Camera light On: The camera is in use.
Keyboard area TouchPad Table 2-4 TouchPad components and their descriptions Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Table 2-5 Lights and their descriptions Component 10 Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Mute light ● On: Computer sound is off. ● Off: Computer sound is on.
Speakers and fingerprint reader Table 2-6 Speakers and fingerprint reader and their descriptions Component Description (1) Speakers (2) Produce sound. (2) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. ▲ To use the fingerprint reader, place your finger on the fingerprint reader until it reads your fingerprint.
Special keys Table 2-7 Special keys and their descriptions Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes specific functions when pressed in combination with another key. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions.
Bottom Table 2-8 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
Table 2-9 Service label components (continued) Component (4) Serial number (5) Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Table 3-1 Computer major components and their descriptions Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 19. (2) Keyboard/top cover (includes keyboard cable) For a detailed list of country codes, see Keyboard/top cover on page 68.
Table 3-1 Computer major components and their descriptions (continued) Item Component NOTE: Spare part number All system board spare part kits include replacement thermal material.
Table 3-1 Computer major components and their descriptions (continued) Item Component (21) Bottom cover (22) Spare part number For use in models with discrete graphics memory L51338-001 For use in models with UMA graphics memory L51339-001 Rubber Feet Kit L51354-001 Display assembly subcomponents Table 3-2 Display assembly components and their descriptions Item Component (1) Display panel Spare part number FHD L51357-001 HD L51358-001 (2) Display cable L51771-001 (3) Touch control
Table 3-2 Display assembly components and their descriptions (continued) Item Component Spare part number (5) WLAN antenna L51326-001 (6) Webcam cable L51340-001 (7) Display Hinge Kit (includes left and right display hinges) (8) (9) For use in models with an FHD display panel L51819-001 For use in models with an HD display panel L51331-001 Hinge cover For use in models with an FHD display panel L51820-001 For use in models with an HD display panel L51332-001 Display enclosure For use in
Mass storage devices Table 3-3 Mass storage devices and their descriptions Item Component Spare part number (1) Hard drive cover L51350-001 (2) Hard drive 2 TB, 5400 rpm 912487-858 1 TB, 5400 rpm L30422-007 500 GB, 5400 rpm 778186-007 (3) Hard drive cable L51343-001 (4) Solid-state drive module foil cover L51352-001 (5) Solid-state drive (M.
Cables Table 3-4 Cables and their descriptions 22 Item Component Spare part number (1) TouchPad cable L51341-001 (2) Hard drive cable L51343-001 (3) USB board cable L51345-001 (4) Power button/audio board cable L51342-001 Fingerprint reader cable (not illustrated) L51344-001 Chapter 3 Illustrated parts catalog
Miscellaneous parts Table 3-5 Miscellaneous parts and their descriptions Component Spare part number 65 W AC adapter (non-PFC, S-3P, 4.5 mm) 710412-001 65 W AC adapter (non-PFC, S-3P, 4.5 mm) for use in Argentina 710340-850 45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm, non-slim) 741727-001 45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm) for use in Argentina 741553-852 Power cord, (C5, 1.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Non-marking, non-conductive pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin.
● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: 28 ● To avoid hand contact, transport products in st
5 Removal and replacement procedures for authorized service provider parts IMPORTANT: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Bottom cover Table 5-1 Bottom cover description and part number Description Spare part number Bottom cover for use in models with discrete graphics memory L51338-001 Bottom cover for use in models with UMA graphics memory L51339-001 Rubber Foot Kit L51354-001 ▲ Prepare the computer for disassembly (Preparation for disassembly on page 29). Remove the bottom cover: 30 1. Peel the four upper rubber feet off the bottom of the computer (1). 2. Remove the four Phillips M2.0 × 6.
4. On the left and right sides of the computer, insert a plastic tool between the bottom cover and the computer (3), and then slide the tool from the top to the bottom of the computer (4) to separate the bottom cover from the computer. IMPORTANT: Be sure to follow the removal instructions to avoid damaging the hooks on the inside of the bottom cover and computer. 5.
Battery Table 5-2 Battery description and part number Description Spare part number Battery (3-cell, 41 Whr) L11119-857 Before removing the battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). Remove the battery: 1. Remove the five Phillips M2.0 × 3.0 screws (1) that secure the battery to the computer. 2. Remove the battery from the computer (2).
WLAN module Table 5-3 WLAN module description and part number Description Spare part number Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 L17365-005 Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 924813-855 Intel Wireless-AC 9560 802.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Hard drive Table 5-4 Hard drive description and part number Description Spare part number Hard drive, 2 TB, 5400 rpm 912487-858 Hard drive, 1 TB, 5400 rpm L30422-007 Hard drive, 500 GB, 5400 rpm 778186-007 Hard drive cover L51350-001 Before removing the hard drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Disconnect the battery (see Battery on page 32).
3. If it is necessary to remove the rubber hard drive cover, pull the sides of the cover outward (1), and then remove the cover from the hard drive (2). 4. If it is necessary to remove the foil from the hard drive, lift the two foil tabs from atop connector (1), disconnect the connector from the rear of the drive (2), pull to disengage the sides of the foil (3), and then remove the hard drive from the foil (4).
5. If it is necessary to install foil onto the hard drive, insert the connector onto the rear of the drive (1), center the hard drive onto the foil (2), place the foil tabs over the connector (3), and then adhere the sides of foil onto the sides of the hard drive (4). Reverse this procedure to reassemble and install the hard drive.
Solid-state drive Table 5-5 Solid-state drive description and part number Description Spare part number 512 GB, PCIe L51361-001 256 GB, PCIe L51360-001 128 GB, SATA-3, TLC L51359-001 16 GB, PCIe (Optane Memory Module) L55350-001 Solid-state drive module foil cover L51352-001 Before removing the solid-state drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3.
40 Chapter 5 Removal and replacement procedures for authorized service provider parts
Memory Table 5-6 Memory description and part number Description Spare part number Memory module, 8 GB 937236-855 Memory module, 4 GB L10598-855 Memory cover L51104-001 Before removing the memory modules, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 32). Remove the memory modules: 1.
3. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same procedure to remove both memory modules. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. Install the memory modules: IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.
Component replacement procedures 43
Power button/audio board NOTE: The power button/audio board spare part kit does not include the power button board cable. The power button/audio board cable is available using spare part number L51342-001. Table 5-7 Power button/audio board description and part number Description Spare part number Power button/audio board L51333-001 Before removing the power button/audio board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2.
Power button Table 5-8 Spare part description and number Description Spare part number Power button, pale gold L54140-001 Power button, natural silver L54139-001 Before removing the power button, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 32). 4. Remove the power button board (see Power button/audio board on page 44).
Fingerprint reader board NOTE: The fingerprint reader board spare part kit does not include the cable. The board cable is available using spare part number L51344-001. Table 5-9 Fingerprint reader board description and part number Description Spare part number Fingerprint reader board L51113-001 Before removing the fingerprint reader board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30).
TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number L51341-001. Table 5-10 TouchPad description and part number Description Spare part number TouchPad L51336-001 Before removing the TouchPad , follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 32).
Speakers Table 5-11 Speaker description and part number Description Spare part number Speakers (includes left and right speakers and cables) L51355-001 Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 32). Remove the speakers: 48 1. Disconnect the speaker cable from the system board (1). 2.
8. Remove the speakers from the computer (2). Reverse this procedure to install the speakers.
Heat sink Table 5-12 Heat sink description and part number Description Spare part number Heat sink for use in models with UMA graphics L51347-001 Heat sink for use in models with discrete graphics L51348-001 Miscellaneous kit (includes heat sink Mylar, heat sink gasket, and WLAN module gasket, WLAN Mylar, fingerprint reader tape, and memory cover and heat sink conductive tape) L51353-001 Before removing the heat sink, follow these steps: 1.
3. Clean and reapply thermal material from the surfaces of the system board components (1) (3) and the heat sink (2) (4) each time the heat sink is removed. Remove the heat sink from models with integrated UMA graphics: 1. Remove the four Phillips M2.0 × 4.0 screws (1) that secure the heat sink to the system board. 2. Remove the heat sink (2).
3. Clean and reapply thermal material from the surfaces of the system board component (1) and the heat sink (2) each time the heat sink is removed. Reverse this procedure to install the heat sink.
Fan Table 5-13 Fan description and part number Description Spare part number Fan L51349-001 Before removing the fan, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 32). 4. Remove the heat sink (see Heat sink on page 50). Remove the fan: 1. Disconnect the fan cable from the system board (1). 2. Remove the two Phillips M2.0 × 4.
USB board NOTE: The USB board spare part kit does not include the cable. The cable is available using spare part number L51345-001. Table 5-14 USB board description and part number Description Spare part number USB board L51334-001 Before removing the USB board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Disconnect the battery (see Battery on page 32).
4. Remove the board from the computer (2).
System board NOTE: All system board spare part kits include replacement thermal material.
(10) Hard drive cable (11) Fingerprint board cable from fingerprint board (ZIF) 2. Remove the three Phillips M2.0 × 3.0 screws that secure the system board to the computer.
3. Lift the right side of the system board (1), and then pull the system board to the right to remove it from the computer (2). Reverse this procedure to install the system board.
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 32). Remove the display assembly: 1.
8. Separate the display from the computer by pulling the display up and away from the chassis (3). 9. To remove the display panel: a. Use a plastic tool (1) to loosen around the entire display to separate it from the display enclosure (2). b. Remove the display panel (3). Display panels are available using spare part number L51357-001 for FHD panels and L51358-001 for HD panels. 10. If it is necessary to replace the display cable from the display panel: 60 a.
c. Disconnect the cable from the g-sensor board (3). d. Remove the cable from the display (4). The display cable is available using spare part number L51771-001. 11. If it is necessary to replace the touch control board from the display panel: a. Disconnect the cable from the side of the board (1). b. Disconnect the two cables from the two ZIF connectors on the board (2). c. Peel the tape that secures the touch control board to the display panel (3).
d. Remove the board from the panel (4). The touch control board is available using spare part number L51770-001. 12. If it is necessary to replace the camera/microphone module: a. Lift evenly on both sides of the module to detach the module from the display back cover (1). The camera/microphone module is attached to the display back cover with double-sided adhesive. b. Disconnect the cable (2) from the camera/microphone module.
13. If it is necessary to replace the display hinges: a. Remove the three Phillips M2.0 × 3.0 screws (1) that secure each display hinge to the display back cover. b. Remove the display hinges (2). The display hinges are available using spare part number L51819-001 for models with an FHD display and L51331-001 for models with an HD display. 14. If it is necessary to remove the hinge covers from the hinges, remove the Phillips 2.0 × 3.
b. Remove the webcam cable (2). The webcam cable is available using spare part number L51340-001. 16. If it is necessary to replace the WLAN antennas and cables: a. 64 Release the cables from the clips and routing channel built into the bottom of the display back cover (1).
b. Detach the WLAN antennas (2) from the display back cover. (The antennas are attached to the display back cover with double-sided adhesive.) The WLAN antennas and cables are available using spare part number L51326-001. NOTE: The following illustration shows a single antenna.
17. Use the following images to install the display panel: a. Install the tape on both sides of the display back cover (1). b. Pull the backing off the top of the tape (2). c. Insert the panel onto the display back cover (1), and then press it downward into place (2). d. Use a tool to make sure the display cable and antennas/webcam cable are routed correctly through the hinge caps on the inside of the hinges (3). Reverse this procedure to reassemble install the display assembly.
Power connector Table 5-16 Power connector description and part number Description Spare part number Power connector L51346-001 Before removing the power connector, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 32). 4. Remove the display (see Display assembly on page 59). Remove the power connector cable: 1.
Keyboard/top cover The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes.
6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
To check for later BIOS versions, see Downloading a BIOS update on page 70. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
7 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a.
1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer.
● Set a location for storing the test results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4.
8 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 76). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 76).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 76.
9 Specifications Table 9-1 Computer specifications Metric U.S. Width 359.0 mm 14.13 in Depth 241.6 mm 9.51 in Height, FHD models 19.9 mm 0.78 in Height, HD models 20.7 mm 0.82 in Weight, solid-state drive 1926.0 g 4.25 lbs Weight, solid-state drive + hard drive 2014.0 g 4.44 lbs Input power Rating Operating voltage and current 19.5 V dc @ 2.31 A – 45 W Computer dimensions 19.5 V dc @ 3.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's R
Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter and battery light, identifying 5 action keys identifying 12 antenna removal 64 spare part numbers 20, 65 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B backup, creating 76 backups 76 battery removal 32 spare part number 18, 32 BIOS determining version 69 downloading an update 70 starting the Setup Utility 69 updating 69 Bluetooth label 15 boot order, changing 77 bottom components 13 bottom cover removal 30 spare part number 30 bottom c
I integrated numeric keypad, identifying 12 internal card expansion, product description 3 internal microphones, identifying 8 J jacks audio-out (headphone)/audio-in (microphone) 7 K keyboard/top cover removal 68 spare part numbers 17, 68 keypad, integrated numeric 12 keys action 12 esc 12 fn 12 num lock 12 Windows 12 L labels Bluetooth 15 regulatory 15 serial number 14 service 14 wireless certification 15 WLAN 15 left side components 6 lights AC adapter and battery 5 camera 8 caps lock 10 drive 5 mute 10 p
removal 48 spare part number 17, 48 special keys, using 12 static electricity 26 storage, product description 1 system board removal 56 spare part numbers 56 system restore point, creating 76 wireless antenna removal 64 spare part numbers 20, 65 wireless certification label 15 wireless, product description 2 WLAN antenna removal 64 spare part number 20, 65 WLAN antennas, identifying 8 WLAN device 15 WLAN label 15 WLAN module removal 33 spare part numbers 18, 33 workstation guidelines 25 T touch control bo
