HP 14 Laptop PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2018 HP Development Company, L.P. AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 7 Right side ...............................................................................................................................................................
Hard drive .......................................................................................................................................... 36 WLAN module .................................................................................................................................... 38 Memory module ................................................................................................................................ 40 Solid-state drive ...............................................
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 71 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..................................................................................................... 71 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 72 Downloading Remote HP PC Hardware Diagnostics UEFI ........................................
viii
1 Product description Category Description Product Name HP 14 Laptop PC Model numbers: World Wide 14-cf0xxx, 14-cf1xxx China & India LFR: 14s-cf0xxx, 14s-cf1xxx China & India IT Mall: 14s-cr0xxx, 14s-cr1xxx China & India OLS: 14s-cs0xxx, 14s-cs1xxx EMEA MM: 14-ma0xxx Windows 10 S: 14-df0xxx CTO model number: 14t-cf000, 14t-cf100 CTO Model for Windows 10 S:14t-df000 Processor 8th-generation Intel® Core™ processors: i7-8565U 1.80-GHz (SC turbo up to 4.60 GHz) quad-core processor (8.
Category Description AMD Radeon 530 with 2 GB of dedicated video memory Supports MR Ready (min. requirements: i7/i5 processors, UHD 620/HD 620 graphics) Panel 35.6-cm (14.0-in), WLED, eDP, slim-flat (3.
Category Description 256 GB, PCIe, solid-state drive + 1 TB, 5400 rpm hard drive 128 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive 16 GB Optane memory module + 1 TB, 5400 rpm hard drive eMMC configurations (Pentium and Celeron processors): 64 GB Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.
Category Description Full-size, two coat paint, island-style keyboard (ash silver) Full-size, four coat paint, island-style keyboard (snow flake white) Full-size, four coat paint, backlit, island-style keyboard (snow flake white) TouchPad: Multitouch gestures enabled Support Modern Trackpad Gestures Taps enabled by default Power requirements Battery: 3-cell, 41 Whr, li-ion Supports battery fast charge, 90 mins/90% charge AC adapter, standard barrel: 65 W Smart, nPFC, right angle, 4.
Category Description Windows 10 Home 64 Single Language Value India Market PPP Windows 10 Home 64 Single Language Value Indonesia Market PPP Windows 10 Home 64 Value Notebook Compact Windows 10 Home 64 Value Notebook Compact Web/Kiosk Windows 10 Home 64 Value Notebook Single Language Windows 10 Home 64 Value Notebook Single Language Compact Windows 10 Home 64 Value Notebook Single Language SEAP Windows 10 Home 64 Value Notebook Single Language select GEO Windows 10 Home 64 Value Notebook Single Language se
6 Chapter 1 Product description
2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Component (1) Description Audio-out (headphone)/ Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
Left side Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. NOTE: (3) Memory card reader Cables and/or adapters (purchased separately) may be required.
Display Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Camera light On: One or more cameras are in use. (3) Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
Keyboard area TouchPad Component 10 Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Mute light ● On: Computer sound is off. ● Off: Computer sound is on.
Button, vent, and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Special keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes specific functions when pressed in combination with another key. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions. NOTE: On select products, the f5 action key turns the keyboard backlight feature off or on.
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 13. ▲ Icon To use an action key, press and hold the key. Description Opens the “How to get help in Windows 10” webpage. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system.
Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
Component (3) Serial number (4) Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
18 Chapter 2 Getting to know your computer
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Item Component (1) Display assembly (14 inch) Spare part number NOTE: Displays are only spared at the subcomponent level. For display assembly spare part information, see Display assembly subcomponents on page 23. (2) Hinge cover NOTE: (3) For hinge cover spare part information, see Display assembly subcomponents on page 23.
Item Component ● Spare part number 256 GB L25983-001 SATA-3, TLC: ● 256 GB L25982-001 ● 128 GB L25981-001 Optane memory module, 16 GB L34406-001 (16) Speakers L24489-001 (17) System board hook L23206-001 (18) System board (includes replacement thermal materials) All system boards use the following part numbers: xxxxxx-001: non-Windows operating system xxxxxx-601: Windows operating system For use in models with discrete graphics: ● Intel Core i3-7020U processor and 2 GB of dedicated vid
Item (20) Spare part number ● Realtek RTL8723DE 802.11 bgn 1×1 WiFi + BT 4.2 Combo Adapter L21480-005 ● Intel Dual Band Wireless-AC 9461 802.
Display assembly subcomponents Item Component (1) Hinge cover Spare part number Natural silver L24474-001 Pale gold L24471-001 Snow flake white L24472-001 Tranquil pink L24473-001 (2) Display bezel L24465-001 (3) Raw display panel (14 inch) FHD, anti-glare, WLED UWVA L25977-001 FHD, BrightView, WLED UWVA L25978-001 Display assembly subcomponents 23
Item Component Spare part number HD, anti-glare, WLED SVA L25979-001 HD, BrightView, WLED SVA L25980-001 (4) Hinges (left and right) L24470-001 (5) Webcam/microphone module L23237-001 (6) Display cable (7) (8) HD display L24492-001 FHD display L24493-001 Antennas Dual L24640-001 Single L29012-001 Display enclosure Natural silver L24469-001 Pale gold L24466-001 Snow flake white L24467-001 Tranquil pink L24468-001 Miscellaneous parts Component Spare part number Adhesive tape
Component Spare part number For use in Japan L19365-001 For use in North America L19367-001 For use in the People’s Republic of China L19368-001 For use in South America L19369-001 For use in South Korea L19366-001 For use in Switzerland L19370-001 For use in Thailand L19371-001 For use in Taiwan L19372-001 For use in the United Kingdom L19373-001 HP HDMI-to-VGA adapter 701943-001 Screw Kit L24494-001 Miscellaneous parts 25
26 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Pick ● Tweezers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
3. Pull up the rubber feet lightly and quickly. To install the rubber feet, refit them on the adhesive backing. NOTE: The bottoms of the computer feet are ribbed. These ribs are designed to fit only one way in the grooves that are in the enclosure. Make sure the feet are positioned in those grooves when reinstalling the feet.
Bottom cover Description Spare part number Bottom cover for use in models of the following colors: Natural silver L24478-001 Pale gold L24475-001 Snow flake white L24476-001 Tranquil pink L24477-001 Before removing the bottom cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Use a thin plastic tool (1) to release the back cover. Work your way around prying to disengage the bottom cover from the computer, and then remove the cover (2). Reverse this procedure to install the bottom cover.
Battery Description Spare part number Battery, 3 cell, 41 Whr, 3.6 Ah Li-ion L11119-855 System board hook L23206-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive cover. Description Spare part number Hard drive, 1 TB, 5400 rpm, 7 mm 762990-005 Hard drive, 500 GB, 5400 rpm, 7 mm 778186-005 Hard drive cable L23187-001 Hard drive bracket L24490-001 Before removing the hard drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. To remove the hard drive bracket, pull the holder sides (1) up and away from the hard drive, and then remove the bracket cover (2) from the hard drive. 4. To remove the hard drive connector, pull the connector (3) away from the hard drive. Reverse this procedure to reassemble and install the hard drive.
WLAN module Description Spare part number Dual Antenna Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + BT 4.2 Combo Adaptor (non-vPro) 863934-855 Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Single Antenna Realtek RTL8821CE 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) L17365-005 Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter L21480-005 Intel Dual Band Wireless-AC 9461 802.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Memory module Description Spare part number SODIMM, 4 GB, 2400 MHz, 1.2 v, DDR4 862397-859 SODIMM, 8 GB, 2400 MHz, 1.2 v, DDR4 862398-855 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Solid-state drive Description Spare part number Solid-state drive, PCIe: ● 512 GB L25984-001 ● 256 GB L25983-001 Solid-state drive, SATA-3, TLC: ● 256 GB L25982-001 ● 128 GB L25981-001 Optane memory module, 16 GB L34406-001 Solid-state drive bracket L24488-001 Solid-state drive board L24487-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer.
Speakers Description Spare part number Speakers (includes left and right speakers and cable) 926558-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Power connector Description Spare part number Power connector L23188-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
TouchPad click board Description Spare part number TouchPad click board L24486-001 TouchPad board cable L23184-001 TouchPad click board cable L24485-001 Before removing the TouchPad click board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Lift the board (4), and then slide it outward from under the clips that hold it on place to remove it (5). TIP: The edge of the board sits under clips. Be sure to slide the board out from under the clips to prevent damage to the board or clips. Reverse this procedure to install the TouchPad click board.
TouchPad Description Spare part number TouchPad L24484-001 Before removing the TouchPad, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
USB board Description Spare part number USB board L24483-001 USB board cable L23186-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Fan Description Spare part number Fan, for discrete systems L23189-001 Fan insert, plastic placeholder for UMA fanless systems L31017-001 Before removing the fan, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
System board NOTE: The system board spare part kit includes replacement thermal materials.
6. Remove the battery (see Battery on page 35). 7. Remove the fan (see Fan on page 48).
4. Lift the system board out of the computer (3). Reverse this procedure to install the system board.
Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink assembly, discrete, (includes replacement thermal materials) L23192-001 Heat sink assembly, UMA (includes replacement thermal materials) L23191-001 Heat sink assembly, for fanless systems (includes replacement thermal materials) L23190-001 Before removing the heat sink assembly, follow these steps: 1. Shut down the computer.
b. 2. 3. Remove the heat sink (2) from the system board. If you have a model with UMA graphics and fan: a. In the order indicated on the heat sink, remove the four Phillips M2.0×4.0 screws (1) that secure the heat sink to the system board. b. Remove the heat sink (2) from the system board.
a. In the order indicated on the heat sink, remove the four Phillips M2.0×4.0 screws (1) that secure the heat sink to the system board. b. Remove the heat sink (2) from the system board. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits.
● UMA graphics on models with fan: Thermal paste is used on the heat sink (2) and associated system board component (1).
● UMA graphics on models without fan: Thermal paste is used on the heat sink (2) and associated system board component (1). Reverse this procedure to reassemble and install the heat sink assembly.
Display assembly Description Spare part number Hinge covers Natural silver L24474-001 Pale gold L24471-001 Snow flake white L24472-001 Tranquil pink L24473-001 Display bezel L24465-001 Webcam/microphone module L23237-001 Raw display panel (14 in) FHD, anti-glare, WLED UWVA L25977-001 FHD, BrightView, WLED UWVA L25978-001 HD, anti-glare, WLED SVA L25979-001 HD, BrightView, WLED SVA L25980-001 Hinges (left and right) L24470-001 Display cable HD display L24492-001 FHD display L24493-
5. Remove the bottom cover (see Bottom cover on page 33). 6. Remove the battery (see Battery on page 35). To remove the display assembly: 58 1. Disconnect the display cable from the system board(1). 2. Disconnect the wireless antenna cables from the WLAN module (2). 3. Position the computer so it is open with the display hanging off the table (1). 4. Remove the six Phillips M2.5×6.0 screws (2) from the display hinges.
5. Rotate the hinges upward to an angle (3), and then remove the display (4). If it is necessary to replace any of the display assembly subcomponents: 1. Lift the hinge cap to remove it from display.
60 2. Flex the inside of the top edge (1), left and right sides (2), and the inside of the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. 3. Remove the display bezel (4). 4. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Lift the webcam module to disengage the adhesive that secures the module to the display (1).
c. 5. Disconnect the cable (2) from the module. To remove the display panel: a. Use a tweezer to grasp the adhesive tape (1) near the bottom corners of the display panel. Pull the tape out from under the right (2) and left (3) corners of the display panel until it is completely removed. Lift the top of the panel (4). TIP: b. You must pull the tape several times to remove it. Rotate the display panel onto the keyboard (1) to gain access to the display cable connection on the back of the panel.
6. 62 c. On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel, and then disconnect the cable (2). d. Lift the display panel (3) to remove it. To remove the display hinges: a. Remove the three Phillips M2.5×2.5 screw (1) from the bottom of each hinge. b. Remove the display hinges from the enclosure (2).
7. To remove the display/webcam cable, lift the tape from atop the connector on the webcam module (1), and then disconnect the cable from the webcam module (2). Lift the cable from the display enclosure to disengage the adhesive that secures it (3). 8. To remove the wireless antennas and cables, release the wireless antenna cables from the clips (1) built into the side of the display enclosure, and then peel the antennas of the display enclosure (2) to remove the antennas and cables.
Reverse this procedure to reassemble and install the display assembly. Top cover/keyboard In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. NOTE: All top cover/keyboard spare part kits include TouchPad and TouchPad top mylar. Kits do not include TouchPad board or TouchPad click board. Description Spare part number Ash silver, not backlit L24818-xx1 Ash silver.
6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
7 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 67). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 67).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 67.
8 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.
Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 71. 3. b. Hard drive c.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts.
74 Chapter 8 Using HP PC Hardware Diagnostics
9 Specifications Computer specifications Metric U.S. Depth 324 mm 12.76 in Width 226 mm 8.9 in Height (rear) 19.9 mm 0.78 in SSD/eMMC 1474 g 3.33 lb Hard drive 1511 g 3.35 lb SSD+HDD 1519 g 5.67 lb Dimensions Weight Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.
37.97 cm (14.95 in) display specifications Metric U.S. Active diagonal size 37.97 cm 14.95 n Thickness 3.0 mm 0.118 inch Resolution 1920x1080 FHD 1366x768 HD Surface treatment AntiGlare or BrightView Brightness 220 nits Viewing angle SVA (HD) UWVA (FHD) Backlight WLED Graphics adapter eDP Hard drive specifications 1-TB* 500-GB* Height 7.2 mm or 9.5 mm 7.2 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 115.0 g 92.
Solid-state drive specifications 128-GB* 256-GB* Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type SATA-3 (6 Gbps) SATA-3 (6 Gbps) Sequential Read Up to 520 MB/s Up to 540 MB/s Random Read Up to 60K IOPs Up to 85K IOPs Sequential Write Up to 160 MB/s Up to 280 MB/s Random Write Up to 34K IOPs Up to 67K IOPs Ready time, Maximum (to not busy) 1.0 s 1.0 s Logical 0.1 ms 0.
78 Chapter 9 Specifications
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions 80 Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB
Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration. 4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size.
82 Chapter 10 Power cord set requirements
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
84 Chapter 11 Recycling
Index A AC adapter 24 AC adapter and battery light, identifying 7 action keys airplane mode 14 help 14 identifying 13, 14 keyboard backlight 14 mute 14 next track 14 pause 14 play 14 screen brightness 14 speaker volume 14 switch screen image 14 using 14 Adhesive tape kit 24 airplane mode key 14 antennas illustrated 24, 57 removing 63 audio adjusting volume 14 audio, product description 3 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 bottom cover illustrated 22 removing 33 buttons le
precautions 28 product description 2 removing 36 specifications 76 hard drive bracket illustrated 20, 36 hard drive cable illustrated 20, 36 hard drive connector removing 37 hard drive cover removing 37 HDMI port identifying 7 heat sink assembly illustrated 22, 52 hinge cover illustrated 20 hinges illustrated 24, 57 removing 61, 62 HP PC Hardware Diagnostics UEFI downloading 71 starting 71 using 70 HP PC Hardware Diagnostics Windows downloading 69 installing 70 using 69 HP Recovery media recovery 68 I inter
product name and number, computer 16 R recovery 67 discs 68 HP Recovery partition 68 media 68 USB flash drive 68 recovery media creating using HP Cloud Recovery Download Tool 67 creating using Windows tools 67 regulatory information regulatory label 17 wireless certification labels 17 Remote HP PC Hardware Diagnostics UEFI settings customizing 72 using 72 removal/replacement preliminaries 27 procedures 31 restoring 67 right side components 7 RJ-45 (network) jack, identifying 7 RJ-45 (network) status lights,
88 Index
