User Guide

14 Support information
How to get help
HP support can help you get the most from your computer. You will nd what you need with tools located on
your computer and with information available on the web, by phone, or through your local retailer.
Before contacting HP support, it’s important to have the following information handy:
● Model number
● Product number
● Serial number
● Software build number
● Operating system
● Purchase date
Write down your product information for future reference.
The rst four items on the list (model number, product number, serial number, and software build number)
can be viewed by using HP Support Information. Type support in the taskbar search box, and then select
the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
Don’t forget to register at http://www.hp.com/apac/register.
Where to get help
● Use the Get Help app for help with hardware and software questions. Select the Start button, and then
select the Get Help app.
● Use HP Support Assistant. Type support in the taskbar search box, and then select the HP Support
Assistant app.
– or –
Select the question mark icon in the taskbar.
HP Support Assistant provides useful troubleshooting and diagnostics information and includes:
– Online chat with an HP technician
– Support telephone numbers
– HP service center locations
● For help online, go to http://www.hp.com/support.
Telephone assistance to get started is covered for 30 days from the time you purchase your computer. After
30 days, there might be a charge, but the helpful support is still available.
How to get help 49