Reference Guide

Perforate
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HP FIRST Fax Retrieval Service
HP FIRST is an automated fax retrieval service that is available 24 hours a day, seven
days a week. HP FIRST provides information on the following topics:
■ Product information
■ Troubleshooting instructions
■ Technical reviews and articles
■ Configuration information
To access HP FIRST, dial one of the following phone numbers:
HP Network Phone-In Support (NPS)
In addition to the above services, the HP Network Phone-In Support (NPS) service
provides expert technical assistance for U.S.A. customers through an NPS contract or
at an hourly rate (1-800-790-5544) Monday through Friday, 5 am to 6 pm, Pacific Time.
You may also contact your HP Authorized Reseller or the nearest HP Sales and Support
Office to purchase an NPS contract.
Location Phone Number
U.S. and Canada Only Dial 1 [phone] with your fax machine or touch-tone phone
and press 1.
Outside the U.S. and Canada Dial 1 [phone] from your fax machine and press 9.To
receive a list of currently available documents, enter document
number 19941. The information you requested will be sent to you
by return fax.
CompuServe: Go the “hp” service.
Select HP systems, etc.
Select Networking Products.
Download the file.
Network Phone-In
Support (hourly):
1-800-790-5544