Administrator's Guide

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HP StoreEasy 5000 Storage Administrator

Guide

Abstract

This document explains how to install, configure, and maintain all models of the HP StoreEasy 5000 Storage and is intended

for system administrators. For the latest version of this guide, go to www.hp.com/support/manuals. Under Storage, select File

and Object Storage > Flexible File and Application Storage > HP StoreEasy 5000/X5000 Storage.

HP Part Number: B7E02-96053

Published: October 2013

Edition: 3

Summary of content (181 pages)

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HP StoreEasy 5000 Storage Administrator Guide Abstract This document explains how to install, configure, and maintain all models of the HP StoreEasy 5000 Storage and is intended for system administrators. For the latest version of this guide, go to www.hp.com/support/manuals. Under Storage, select File and Object Storage > Flexible File and Application Storage > HP StoreEasy 5000/X5000 Storage.
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© Copyright 2012, 2013 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice.
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Contents 1 HP StoreEasy 5000 Storage.........................................................................6 Features..................................................................................................................................6 Hardware components..............................................................................................................6 Software components...............................................................................................................
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5 Upgrading the storage system....................................................................70 Maintaining your storage system...............................................................................................70 Determining the current storage system software version...............................................................70 Upgrading HP StoreEasy 5000 Storage software........................................................................71 Upgrading a component's firmware..........
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Using a downloaded version of the System Recovery DVD.....................................................136 Drive letters are not assigned after a restore........................................................................136 Restoring the factory image with a DVD or USB flash device.......................................................137 Using a USB flash drive for storage system recovery..................................................................137 Recovering both servers...................
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1 HP StoreEasy 5000 Storage The HP StoreEasy 5000 Storage (“storage system”) is an integrated hardware-software solution that provides highly available file and block storage on a Windows failover cluster. Each storage system features HP server blades and dense disk storage in a single 3U enclosure (Figure 1 (page 6)).
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Figure 2 Rear view 1. System fans (redundant) 2. HP 2-port 10 Gb I/O module (2). These modules connect to the integrated NIC located on the server blade motherboard. 3. Intraconnect (internal switch connecting servers and EMU) 4. Drive fans (redundant) 5. SAS I/O module (2) 6. Power button 7. Power supply (2) 8. HP 4-port, 1 Gb Ethernet I/O PCIe module (2) 9. HP 2-port, 1 Gb Ethernet I/O module (connects to the mezzanine NIC in each server blade) 10.
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2 Installing the storage system This chapter explains how to install the storage system hardware. Verify the kit contents Remove the contents, ensuring that you have all of the following components. If components are missing, contact HP technical support. Hardware • HP StoreEasy 5000 Storage NOTE: External disk enclosures are not included with the storage system, but up to eight D2600 or four D2700 Disk Enclosures may be connected to the storage system.
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1. If your storage system is delivered in a rack, proceed to Step 2. If you ordered the storage system without the rack, install the rail kit and enclosure in the rack using the installation instructions that are included with the rail kit. IMPORTANT: Ensure that cabling in the back of the rack system does not interfere with system operation or maintenance.
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Figure 4 HP StoreEasy 5000 Storage I/O module ports 1 2 3 4 5 6 1. Port 3 4. Port 2 2. Port 1 5. I/O module A 3. Port 4 6. I/O module B Figure 5 HP D2600 Disk Enclosure I/O module ports 1. Port 1 2. Port 2 3. I/O module A 4. I/O module B Figure 6 HP D2700 Disk Enclosure I/O module ports 1 2 3 4 1. Port 1 2. Port 2 3. I/O module A 4. I/O module B A disk enclosure is connected to the HP StoreEasy 5000 Storage in a SAS chain.
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with a connection from I/O module B on the HP StoreEasy 5000 Storage to I/O module B on the last disk enclosure in the group. In between, the disk enclosures are connected together. Figure 7 (page 12) shows an example of a single SAS chain; Figure 9 (page 14) shows an example of two SAS chains. When the disk enclosures are connected to each other, this is a called a SAS daisy chain.
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Figure 7 HP StoreEasy 5000 Storage with two D2600 Disk Enclosures 5 6 1 7 4 2 3 1. HP StoreEasy 5000 Storage 2–3. D2600 Disk Enclosures 4. SAS cable connecting disk enclosure 1 (green cable) 5. Green color code for I/O module A 6. Red color code for I/O module B 7. SAS cable connecting disk enclosure 2 (red cable) Figure 8 (page 13) shows an HP StoreEasy 5000 Storage with four D2600 Disk Enclosures.
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Figure 8 HP StoreEasy 5000 Storage with four D2600 Disk Enclosures 7 8 1 9 6 2 3 4 5 1. HP StoreEasy 5000 Storage 2–5. D2600 Disk Enclosures 6. SAS cable connecting disk enclosure 1 (green cable) 7. Green color code for I/O module A 8. Red color code for I/O module B 9. SAS cable connecting disk enclosure 2 (red cable) Figure 9 (page 14) shows an HP StoreEasy 5000 Storage connected to two D2600 Disk Enclosures and two D2700 Disk Enclosures.
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Figure 9 HP StoreEasy 5000 Storage with two D2600 and two D2700 Disk Enclosures 1 8 9 6 7 2 3 4 5 1. HP StoreEasy 5000 Storage 6. SAS cable connecting Port 1 on the 5000 I/O module A to Port 1 on I/O module A of Disk enclosure 1 2. Disk enclosure 1 (D2600) 7. SAS cable connecting Port 2 on the 5000 I/O module A to Port 1 on I/O module A of Disk enclosure 3 3. Disk enclosure 2 (D2600) 8. SAS cable connecting Port 2 on the 5000 I/O module B to Port 1 on I/O module B of Disk enclosure 4 4.
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Figure 10 HP StoreEasy 5000 Storage with four D2600 and four D2700 Disk Enclosures (four per SAS chain) 1 2 3 4 5 10 11 12 14 13 15 6 7 8 9 1. D2600 Disk Enclosure 1 9. D2700 Disk Enclosure 4 2. D2600 Disk Enclosure 2 10. SAS cable connecting Port 1 on the 5000 I/O module B to Port 1 on I/O module B of D2600 Disk Enclosure 4 3. D2600 Disk Enclosure 3 11. SAS cable connecting Port 1 on the 5000 I/O module A to Port 1 on I/O module A of D2600 Disk Enclosure 1 4. D2600 Disk Enclosure 4 12.
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7. D2700 Disk Enclosure 2 15. SAS cable connecting Port 2 on the 5000 I/O module B to Port 1 on I/O module B of D2700 Disk Enclosure 4 8. D2700 Disk Enclosure 3 Figure 11 (page 17) shows an HP StoreEasy 5000 Storage connected to four D2600 Disk Enclosures and four D2700 Disk Enclosures. There are two disk enclosures per SAS chain. This configuration provides the best performance.
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Figure 11 HP StoreEasy 5000 Storage with four D2600 and four D2700 Disk Enclosures (two per SAS chain) 1 2 3 16 4 17 10 5 12 13 18 14 11 19 15 6 7 8 9 1. D2600 Disk Enclosure 1 11. SAS cable connecting Port 3 on the 5000 I/O module A to Port 1 on I/O module A of D2700 Disk Enclosure 1 2. D2600 Disk Enclosure 2 12. SAS cable connecting Port 1 on the 5000 I/O module A to Port 1 on I/O module A of D2600 Disk Enclosure 3 3. D2600 Disk Enclosure 3 13. Green color code for I/O module A 4.
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6. D2700 Disk Enclosure 1 16. SAS cable connecting Port 2 on the 5000 I/O module A to Port 1 on I/O module A of D2600 Disk Enclosure 1 7. D2700 Disk Enclosure 2 17. SAS cable connecting Port 2 on the 5000 I/O module B to Port 1 on I/O module B of D2600 Disk Enclosure 2 8. D2700 Disk Enclosure 3 18. SAS cable connecting Port 4 on the 5000 I/O module A to Port 1 on I/O module A of D2700 Disk Enclosure 3 9. D2700 Disk Enclosure 4 19.
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least one more network. As you connect the HP StoreEasy 5000 Storage to your network infrastructure, consider the following requirements: • Since deploying the cluster requires that both servers be joined to an Active Directory domain, you must have a route to the domain controller from each server on the storage system. • Servers in a cluster must use DNS for name resolution, so you must have a route to a DNS server from each server on the storage system.
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“Configure the EMU and iLO management processors” (page 20) describes how you can directly connect a laptop or other local system to reconfigure these addresses. Power on the storage system 1. 2. Power on disk enclosures, if any. Power on the storage system by pushing the power button on the back of the chassis. Once the storage system power is on, power on the server blades if they do not automatically power on.
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d. e. 3. Enter the following values: • IP address: 10.0.0.20 • Subnet mask: 255.255.255.0 • Do not set a default gateway Before continuing, ping the following IP addresses to test connectivity to the EMU and the iLO located in each of the servers: 10.0.0.10, 10.0.0.11, and 10.0.0.12. The EMU and iLO interfaces have been assigned IP addresses during factory setup.
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4. Configure the EMU: a. Connect to the Enclosure Manager software using an ssh compatible tool like PuTTY. In the PuTTY session basic options, enter the EMU IP address (10.0.0.10) and port (22), and select SSH for the connection type (Figure 15 (page 22)). NOTE: See “Managing the EMU” (page 146) for information on using CLI commands. Figure 15 Connecting to the Enclosure Manager software b.
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CustomerEMU-dnsName> set password New Password: ******** Confirm : ******** Changed password for the "Administrator" user account. CustomerEMU-dnsName> NOTE: You will not be able to connect to iLO or the EMU from the configuration system until you change the network settings on the configuration system. 5. Complete the configuration: a. Connect the EMU port to the appropriate switch/VLAN/subnet. b. Log in to the EMU using ssh and the newly assigned EMU name and validate connectivity.
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3 Configuring the storage system This chapter explains the out of box experience that occurs when you first power on the storage system. This includes setup tasks, such as the selection of language and regional settings for the OS, network configuration, time zone, provisioning storage required for the cluster, and deploying the two-node cluster. All configuration may be done from a single server. There is no need to log on to the second server.
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IMPORTANT: Use only one node to complete the setup procedure. In the Set Up Windows wizard, you are asked to choose a language, regional settings, and keyboard layout. After you accept the EULA, the server you are connected to attempts to discover the second server. This is done over the internal switch (5, Figure 12 (page 18)). If the second node is not ready, you may see a message stating Cannot establish communication with the second node.
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NOTE: You must register for Subscriber's Choice to receive customer advisories and notices. See “Subscription service” (page 143) for more information. NOTE: Windows Storage Server 2012 supports the use of BitLocker on clustered volumes. For more information, see the “BitLocker Overview” article on Microsoft TechNet at: http://technet.microsoft.com/library/hh831713.aspx If encryption is required, the Encrypting File System (EFS) is supported on clustered volumes.
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Transition to Server Core mode 1. Open PowerShell and execute the following command: PS C:\Users\Administrator> Remove-WindowsFeature Server-Gui-Shell, Server-Gui-Mgmt-Infra 2. When prompted, restart the server by executing the following command: PS C:\Users\Administrator> shutdown –r –t 0 After the server restart, only the command prompt will be available, indicating the server is now in Server Core mode.
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NOTE: 28 • The information in the article applies to Windows Server 2012 as well. • The article provides instructions to configure both DFS Namespace and DFS Replication. • The prerequisites listed in the article are already installed with the StoreEasy software. • You can start at the section entitled, “Overivew of the DFS Management Snap-in”.
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4 Monitoring and troubleshooting the storage system The storage system provides several monitoring and troubleshooting options. You can access the following troubleshooting alerts and solutions to maintain the system health: • Notification alerts • System Management Homepage (SMH) • Hardware component LEDs • EMU CLI SHOW commands • HP and Microsoft support websites • Microsoft Systems Center Operations Manager (SCOM) and Microsoft websites • HP SIM 6.
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1. Do one of the following: • Open the HP StoreEasy desktop folder and select Configure Email Alerts. • Open Windows Server Manager and from the Tools menu, select HP StoreEasy → Configure Email Alerts. • Launch Configure Email Alerts from ICT. Figure 18 Configuring Alerts and Email 2. Do one of the following: • Select New to create a profile. • Select Copy or Edit to modify an existing profile. The Alert Settings window appears.
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Figure 19 Alert and Email settings 3. 4. Complete the following fields: • Name—Enter the name of a recipient (for example, John Doe). • Recipient address—Enter the email address of the recipient (for example, John.Doe@company.com). • From address—Enter an email address that will display to the recipient indicating where the message originated. It can be the same as the recipient address, if desired. • SMTP address—Enter a valid SMTP address (for example, SMTP.company.com).
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Figure 20 Send test email 5. 6. Click Save. The name of the recipient is displayed on the main Alerts and Email window. Click Sync to apply the email alert configuration to the other server blade. NOTE: If you delete an email recipient from any server blade, you cannot use the Sync button to make the deletion apply on the other server blade. You must log in to the other server blade and manually delete the email recipient. To configure the SNMP settings: 1. Open Server Manager. 2.
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HP System Management Homepage The HP System Management Homepage (SMH) is a web-based interface that consolidates and simplifies single system management for HP servers. The SMH is the primary tool for identifying and troubleshooting hardware issues in the storage system. You may choose this option to diagnose a suspected hardware problem. Go to the SMH main page and open the Overall System Health Status and the Component Status Summary sections to review the status of the storage system hardware.
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Figure 21 System Management Homepage main page The page provides system, subsystem, and status views of the server and displays groupings of systems and their status. NOTE: • NICs will display with a failed status (red icon) if they are unplugged. To remove unused NICs from the system status, you can disable them by selecting Control Panel→Hardware→Device Manager, right-click on the specific NIC, and then select Disable.
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the new status is reported immediately in the Components Status Summary section on the SMH main page. • When the Enclosure Manager IP address is set incorrectly, the enclosure status displayed is Lost communication. Because the Enclosure Manager has lost communication with the external network, none of the other items in the Enclosure Information section can be displayed. The enclosure I/O ports are numbered from 1 to 8 in the SMH.
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Storage This section displays information about the following components: • Storage System—Links to the page that displays information about storage in the drive drawer and any external disk enclosures. This storage is managed by the 1210m controller. • Smart array subsystem—Links to the page that displays information about operating system drives and smart array controllers. NOTE: The SMH will display a total of four power supplies for each External Storage Enclosure.
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the enclosure, the display shows Bay Bay number – Empty. Select one of the disk enclosures or disk drives to see information for that enclosure or drive. • Physical Drives This section provides an overview of all disk drives attached to the controller. Drives are identified and grouped as assigned, unassigned, and spare drives. Each physical drive is listed as a separate entry in the Storage System submenu. Select any of the physical drives to display more information about the drive.
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Table 2 Server blade LEDs status (continued) Item Description Status 3 NIC 1 LED* Green = Network linked Green flashing = Network activity OFF = No link or activity 4 Flex-10 NIC 2 LED* Green = Network linked Green flashing = Network activity OFF = No link or activity 5 Reserved — 6 System power LED Green = On Amber = Standby (auxiliary power available) OFF = OFF *Actual NIC numbers depend on several factors, including the operating system installed on the server blade.
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Table 3 Front LED status (continued) Item Description Status Drive locate mode (UID LED is Flashing amber (1 Hz) = The drive is not selected and is indicating a flashing) predictive failure. Flashing amber/green = The drive has been selected by a management application and is indicating a predictive failure. Amber = The drive might or might not be selected and is indicating drive failure, link failure, or mismatched configuration. OFF = The drive is not selected.
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Table 4 SAS hard drive LED combinations (continued) Item Description Status not in a replacement or failed state for any volumes that is a member of a RAID volume (drive is online) Drive is not rebuilding Drive is not a member of a volume undergoing capacity expansion or RAID migration. Blinking green (@1 Hz 50% duty cycle — override drive activity output) = Drive rebuilding member of volume undergoing Capacity Expansion/RAID Migration.
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Figure 29 Enclosure Manager unit LEDs Table 6 Enclosure manager unit LEDs status Item Description Status 1 EM display The LED blinks during power-up, but then the display changes only in response to commands from the Enclosure Manager Display. 2 EM fault LED Amber flashing/green LED off = issue. Use the CLI commands SHOW ENCLOSURE STATUS and SHOW SYSLOG EM to determine possible fault causes. 3 EM health LED The health LED is only green and is either on (Healthy) or off (Power off or Faulted).
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Figure 31 HP 2-port 1 GB Ethernet, Mezz A and B I/O modules LEDs Table 8 HP 2-port 1 GB Ethernet, Mezz A and B I/O modules LEDs status Item Description Status 1 Module health LED Solid green when module health is good OFF* when module has failed 2 Module fault LED Solid amber when module has failed OFF* when module health is good *LEDs are off when enclosure is powered off.
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Figure 33 Power supply LEDs Table 10 Power supply LED status Item Description Status 1 Power supply Green = Power on and power supply functioning properly. OFF = One or more of the following conditions exists: System powered off, AC power unavailable, Power supply failed, Power supply exceeded current limit. Use the CLI command SHOW ENCLOSURE POWERSUPLY STATUS ALL for more details.
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Table 11 Chassis switches and indicator LEDs status (continued) Item Description Status OFF if system health is good. 4 Power button/LED Green when enclosure power is ON. Amber when enclosure has AC power but is turned off.
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Figure 36 Fan LEDs The two fan modules are physically identical, but their control is not. The Fault/health LED on FAN 1 is a single bi-color LED controlled by the EMU via the Health Monitor – it is either off, steady green, or flashing amber. The lens of the fan LED is colorless and looks grayish-white when off. System Fan — Fan 1 Fan 1 LED is driven by the EMU firmware. The fan microprocessor inside the Fan module cannot sense or control this LED.
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----------------------------------------------------------------------------User: /src/bin/build@msaonyx Script: ./parbuild Directory: /src/quire/QUIRE-CSP-1-20/daily/2011102701/bld/QUIRE-CSP-1-20 FileTag: 102720111904 Date: 2011-10-27T19:04:57 Firmware Output: jsbach Firmware Version: 0x0120 SVN Version: 3414 Administrator@10.0.0.10's password: HP CSP System Enclosure Manager (C) Copyright 2006-2010 Hewlett-Packard Development Company, L.P. Type 'HELP' to display a list of valid commands.
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Table 13 Known issues (continued) Issue Resolution iSCSI Software Target service The use of this registry key is documented at http://support.microsoft.com/ on MACHINE_NAME. Error 1053: kb/824344. The service did not respond to the start or control request in a timely manner. The Enclosure UID page that is part of The UID LED cannot be enabled or disabled in the System Management the HP System Management Homepage Home page until the Enclosure Manager key has been generated.
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Table 13 Known issues (continued) Issue Resolution for more information (where xxxx is internal or external and yyyy is the path and name of the log file). If the System Management Homepage Identify and reseat the SAS I/O module that is causing the issue. An I/O lists a fan module as unknown or module may need to be replaced if there is less information available for dormant, it might not be a fan issue. It one I/O module than the other. may mean that a SAS I/O module needs to be reseated.
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Table 13 Known issues (continued) Issue Resolution external disk enclosure connected to the Server Manager, LUNs are referred to as virtual disks, and are deleted by storage system and the disk enclosure first selecting the storage pool in which they are located. either has existing LUNs or a degraded disk. After installing the image the System Management Homepage indicate the disk drives are degraded and, if you use the Create a Volume wizard, the disk drives are only displayed for one node.
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Table 13 Known issues (continued) Issue Resolution make it a standalone volume but this can lead to data loss. The message "Display will be complete when the storage inventory has finished..." appears in Server Manager and pool data does not display. This issue occurs if the server has been added to the domain and a cluster has been created. Local administrators cannot view this information. Once a server is added to a domain and a cluster is created, you must log in to Server Manager as a domain user.
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Table 13 Known issues (continued) Issue Resolution Network teaming cannot be configured Do not create network teams until after the initial configuration tasks have during initial system configuration. been completed.
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Table 13 Known issues (continued) Issue Resolution 4. Navigate to the C:\hpnas\components\ directory, which contains the WBEM installer. 5. 5. Locate and run the HPIDPWBEMPROVIDERS_X64.MSI file to re-install the agents. During initial system configuration, the Initial Configuration Tasks window may indicate that there was a failure to connect to the second node after network settings have been changed.
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3. Right-click the HP StoreEasy Management website and select Manage Website. If it is running, the Start option will be disabled. If these steps do not resolve the issue, contact HP Technical Support. Error codes This section contains the error codes that may occur. Storage Management Provider error codes The Storage Management Provider error codes are listed in Table 14 (page 53).
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Table 14 Storage Management Provider errors (continued) Error code Error message Recommended action 0x25005016 Failed to get the pool IDs for the subsystem from the controller. Please update the storage management provider cache by invoking Windows PowerShell command Update-StorageProviderCache. 0x25005017 Failed to get the associated pool for the LUN from Please update the storage management provider cache by cache. invoking Windows PowerShell command Update-StorageProviderCache.
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Table 14 Storage Management Provider errors (continued) Error code Error message Recommended action 0x25005027 Failed to convert from WCS to MBS. Please update the storage management provider cache by invoking Windows PowerShell command Update-StorageProviderCache. 0x24005028 Failed to get proxy. Please restart HP Storage Management Service. 0x2500502A Failed to update the logical drive in cache.
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Table 14 Storage Management Provider errors (continued) Error code Error message Recommended action 0x2300503D Incompatible ResiliencySetting for this operation. Please retry the operation. 0x23005040 Some of the parameter values supplied were invalid. Please retry the operation. 0x20005040 Some of the parameter values supplied were invalid. 0x25005040 Some of the parameter values supplied were invalid.
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Table 14 Storage Management Provider errors (continued) Error code Error message Recommended action 0x24005055 Failed to get the proxy object. Please restart HP Storage Management Service. 0x21005056 Failed to load the SMProvider DLL. Either it is not registered or is unable to load its dependencies. Please re-install HP Storage Management Provider. 0x25005059 Failed to get all LUNs for the disk from the controller.
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Table 14 Storage Management Provider errors (continued) Error code Error message Recommended action 0x2400506B Failed to get the enclosure for the physical disk. Please restart HP Storage Management Service. 0x2400506C Failed to get WMI class names to subscribe. Please restart HP Storage Management Service. 0x2100506D SMP assembly file not found. Please re-install HP Storage Management Provider. 0x2700506E The registry key The system is in an invalid state. Please contact HP Support.
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Pool Manager Provider error codes The Pool Manager Provider error codes are listed in Table 15 (page 59). Table 15 Pool Manager Provider errors Error code Error message 0x20006001 Pool Manager Provider has been unloaded from memory. 0x20006002 The Pool Manager Rule XML file is invalid. 0x20006003 Pool configuration is not supported for this enclosure. 0x20006004 Failed to initialize logger. 0x20006005 Could not find ROM Check Library (pssver.
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Table 15 Pool Manager Provider errors (continued) Error code Error message 0x2000601E Information on some of the disks in the proposed pool could not be read. 0x2000601F The proposed spare disk is a different type than the first disk of the virtual enclosure. 0x20006020 The proposed spare disk is a different size than the first disk of the virtual enclosure. 0x20006021 The proposed spare disk is a different spindle speed than the first disk of the virtual enclosure.
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Table 17 CSP WBEM Providers errors Error code Description Source Event Log Entry Type Resolution 0x910 The CSP Enclosure Provider is initializing. HP CSP WBEM Providers Informational Retry query to provider after 3 minutes. 0x911 CSP Enclosure Provider initialization successful. HP CSP WBEM Providers Success 0x912 Enclosure Provider lost connection with EM. Fan, Power supply and IO/PCIe Modules classes will not work.
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Firmware Management Tool (FMT) error codes The FMT error codes are listed in Table 18 (page 62). Table 18 Firmware Management Tool (FMT) errors Error code Message format 0X1A01 Firmware recipe file %s does not exist. Repository.xml file is either missing from folder C:\ Firmware recipe file %s is not ProgramData\ readable. Hewlett-Packard\CMP\ Firmware or no proper permissions on this file. 0X1A02 Root cause 0X1A03 Error processing Firmware recipe please check that this file is well-formed XML.
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Table 18 Firmware Management Tool (FMT) errors (continued) Error code Message format Root cause Troubleshooting tips Components\CMP folder along with FW bundle if needed (Follow the same steps mentioned in first four error scenarios). 0X1A0E Discovery failed for %s using %s. Check log file %s for more information. 0x1A11 Failure communicating with Enclosure Failed to communicate to EM because Make sure that EM is up and Manager (EM) - check that EM is up of connectivity issue.
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Table 18 Firmware Management Tool (FMT) errors (continued) Error code Message format Root cause 0x103A Flash not attempted: current bay Error occurred while determining cannot be determined. Check log file current server bay during flash (%s) for further details. operation. 0x103B Flash not attempted: Internal error see log file (%s) for more information. 0x1040 Flash failed for device: %s : operation Flash operation timed out. timed out; check log file %s for more information.
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Figure 38 Viewing drives HP Support websites Use the “Support and troubleshooting” task at the HP Support & Drivers website (http:// www.hp.com/go/support) to troubleshoot problems with the storage system. After entering the storage system name and designation (for example, HP StoreEasy 5000 Storage) or component information (for example, SAS I/O module), use the following links for troubleshooting information: • Download drivers and software—Provides drivers and software for your operating system.
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Autonomy LiveVault To use Autonmony LiveVault, which enables data protection in the cloud, see the following website: http://www.autonomy.com/storeeasy Microsoft Systems Center Operations Manager Microsoft Systems Center Operations Manager (SCOM) provides comprehensive monitoring, performance management, and analysis tools to maintain Windows OS and application platforms. This solution allows you to monitor Microsoft Windows environments and HP storage products through a common OpsMgr console.
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Figure 39 System recovery options 7. Click Startup Repair. The utility automatically attempts to repair the system image startup process. It also attempts to repair the errors. If the errors cannot be repaired, an alert window is displayed: Figure 40 Startup repair alerts 8. 9. Select Don’t send. When the utility has finished running, click Restart when prompted to restart the system. Memory Diagnostic 1. Do one of the following: a.
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2. Reboot the server blade to either the USB flash device or USB DVD drive. The system BIOS attempts to boot to the USB device first by default. Watch the monitor output during the boot as you may need to press a key to boot to the USB media NOTE: If directly connected, you may have to change the BIOS settings to ensure proper boot sequence. If connected remotely, you may have to change some iLO settings to ensure proper boot sequence. 3. Select Windows Recovery Environment.
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When the operation is complete, the tool indicates that the LUNs are now in the Enabled state. Obtaining the Service Agreement ID Obtain the SAID from your service contract agreement and keep it in a secure location. You must provide it when you contact HP Support. Locating the storage system warranty entitlement label You must locate and identify the serial number and product number for the storage system components to obtain service under the warranty.
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5 Upgrading the storage system The HP StoreEasy 5000 Storage is comprised of a common hardware platform containing two server blades. Each server runs Windows Storage Server 2012. When HP determines that it is desirable to upgrade one or more of these components, a notification is posted to the HP support website for the HP StoreEasy 5000 Storage with the release notes and the updated code.
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3. On the Overview tab, locate the version listed in the HP Quick Restore box. NOTE: The versions shown in Figure 42 (page 71) may differ from the version you are currently running. Figure 42 Pool Manager Overview From the registry: 1. Log in to the server blade. 2. Open a command window. 3.
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Upgrading a component's firmware The Firmware Management Tool (FMT) is a CLI based tool that is used to display active firmware versions, show recommended firmware updates, and perform firmware updates for the currently selected server blade. You must log in to each server blade to display its firmware information. NOTE: Some firmware applies to the system enclosure or storage and is not specific to either server blade.
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3. • Enclosure HDD • ILO3 • BIOS • Power Management Ctrl • Embedded NIC – NC553i • NC382m • Embedded Smart Array Ctrl – P410i • P1210m controller • Server HDD Reboot server blade 1 if required. If the system is in a cluster, perform the following steps before rebooting. This ensures the file system is not affected. a. Select Windows Server Manager→Tools→Failover Cluster Manager. b. Select the cluster. Expand the navigation tree for the cluster if it is not already expanded. c.
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8. Complete any necessary cluster maintenance tasks. Resolving errors after the HP 1210m controller upgrade If the firmware upgrade for the HP 1210m controller does not complete successfully, the controllers could stop responding. As a result, the Controller Properties dialog box in Windows Device Manager displays “This device cannot start” and the storage system Configuration Wizard fails to detect storage. To resolve this issue, first try the Simple method.
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12. If necessary, manually power on the servers. Resolving an EMU upgrade issue When upgrading the EMU firmware, if the EMU and the server blade initiating the upgrade are not on the same subnet, the upgrade fails. The following message (an example) displays on the Firmware tab of the System Monitoring and Maintenance tool: Flash failed for Enclosure Management Unit (EMU) using cpXXXXXX.exe. Check log files (C:\ProgramData\Hewlett-Packard\CMP\logs\firmware.log and C:\CPQSYSTEM\log\cpqsetup.
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the HP 10 GB Ethernet I/O module with a 1 GB module, follow the instructions in “Removing and replacing the HP Ethernet I/O module” (page 94). If you need to shut down a server blade or the storage system to replace a component, follow the instructions in “Powering the system off and on” (page 76). Powering the system off and on Follow these steps to shut down a single server blade or to perform a system shutdown: 1. From the Windows desktop, shut down the server blades as follows: a.
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6 Removing and replacing hardware components This chapter describes procedures for removing and replacing hardware components. Customer self repair HP customer self repair (CSR) programs allow you to repair your HP product. If a CSR part needs replacing, HP ships the part directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your HP-authorized service provider determines whether a repair can be accomplished by CSR.
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Identifying the spare part Parts have a nine-character spare part number on their label. For some spare parts, the part number is available in the system. Alternatively, the HP call center can assist in identifying the correct spare part number. Replaceable parts This product contains replaceable parts. To identify the replaceable parts, see the individual component guides listed in Table 20 (page 81).
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Figure 43 Exploded view of the system Table 19 (page 80) lists the CSR replaceable parts for the system.
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Table 19 Storage system replaceable parts 80 Item Replaceable unit (RU) Part number CSR availability Replacement type (Cold, Warm, Hot) 1 Server interposer 631117-001 Optional Cold 2 Midplane board 631115-001 No Cold (Not shown) .
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Table 19 Storage system replaceable parts (continued) Item Replaceable unit (RU) Part number CSR availability Replacement type (Cold, Warm, Hot) 21 Supercapacitor for 1210m Cache 587225-001 Mandatory Warm (Not shown) Rail kit assembly 631133-001 Optional Cold (Not shown) HP 82B HBA (Brocade) PCI fibre HBA AP770A Optional1 Cold (Not shown) HP 82E HBA (Emulex) AJ763A Optional1 Warm (Not shown) HP 82Q HBA (Q-Logic) AJ764A Optional1 Warm 1 Used only for backup. See www.hp.
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Verifying component failure Use the following methods to verify component failure: • Analyze any failure messages received. Fault monitoring software from HP provides a recommended action. • You can also use the System Management Homepage to identify hardware problems. For example, to identify the affected enclosure, select Unit Identification Device in the Enclosure pane and then on the Unit Identification Device window, click On. The blue UID indicator on the controller enclosure blinks.
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Removing the system enclosure from the rack 1. Extend the hard drive drawer (Figure 44 (page 83)): a. Press upward on the release button on the hard drive drawer (1). b. Pull the drawer handle down 90 degrees (2). c. Extend the hard drive drawer (3). Figure 44 Extending the hard drive drawer 2. Label the hard drives (Figure 45 (page 83)). IMPORTANT: Use the drive labels provided with the replacement part when removing the drives to ensure you replace the drives in the correct order.
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7. Unscrew the retaining screws from the bezel ears, and then remove the enclosure from the rack. WARNING! The system enclosure is heavy, even after removing the hard drives. Always use at least two people to remove the system from the rack. Inserting the system enclosure into the rack 1. Place the enclosure into the rack, and secure the enclosure by tightening the two retaining screws. WARNING! The system enclosure is heavy, even after removing the hard drives.
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4. 5. Remove the top back panel by pressing the panel release button and lifting the latch to slide the top back panel off. Open the release handle (1, Figure 47 (page 85)), and pull up to remove the server interposer board (2, Figure 47 (page 85)). NOTE: You may need to use significant force to accomplish this task. Figure 47 Removing the server interposer board Replacing the server interposer board 1.
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Removing and replacing the midplane board Removing the midplane board 1. 2. 3. 4. 5. Verify the failed component as described in “Verifying component failure” (page 82). Power off the system as described in “Powering the system off and on” (page 76). Remove the enclosure from the rack as described in “Removing the system enclosure from the rack” (page 83). Remove the top back panel by pressing the panel release button and lifting the latch to slide the top back panel off.
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8. Unplug the coil power assembly from the midplane board (Figure 51 (page 87)). Figure 51 Unplugging the coil power assembly 9. Extend the server blades. 10. Remove the server blade airflow baffle from inside the enclosure (Figure 52 (page 87)). Figure 52 Removing the server blade airflow baffle 11. Unplug the power cable from the server blade midplane (1, Figure 53 (page 87)), and then unplug the rear UID PCA from the midplane board (2).
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12. Complete the following (Figure 54 (page 88)): a. Loosen the two thumbscrews holding midplane board in place (1). b. Pull the captive locking pin out of the midplane board (2). c. Lift the midplane board out of the enclosure (3). Figure 54 Removing the midplane board Replacing the midplane board 1. 2. On the replacement midplane board, pull out the captive locking pin as you lower the board into the enclosure (1, Figure 55 (page 88)). To complete the installation of the replacement midplane board: a.
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11. Replace the top back panel. 12. Reinsert all rear components in the enclosure. 13. Replace the enclosure in the rack as described in “Inserting the system enclosure into the rack” (page 84). Removing and replacing a SAS cable CAUTION: Remove only one cable at a time to prevent downtime. IMPORTANT: Check the QuickSpecs for the device before you purchase and connect SAS cables to ensure that the cables do not exceed the maximum supported length.
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5. Push down on the SAS I/O module lever (2, Figure 56 (page 90)), and then remove the failed SAS I/O module (3, Figure 56 (page 90)). NOTE: You may need to use significant force to accomplish this task. Figure 56 Removing the SAS I/O module Replacing the SAS I/O module 1. To install the replacement SAS I/O module (Figure 57 (page 90)): a. Insert the SAS I/O module into the enclosure (1). b. Push up on the SAS I/O module lever (2) until it locks into place.
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4. 5. Confirm the firmware version. Confirm that the system has resumed normal operations. Removing and replacing the fan module There are two fan modules: one server fan module, which cools the server half of the enclosure, and one hard drive fan module, which cools the drive half of the enclosure. The two fan modules are not redundant for each other. CAUTION: You must replace the server fan module within three minutes or a thermal shutdown of the system may occur.
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Replacing the fan module 1. Insert the replacement fan module (Figure 59 (page 92)). Figure 59 Replacing the fan module 2. Verify that the replacement component is working properly by checking the associated LED status. NOTE: 3. It should take approximately 15 seconds for the LED status to appear. Confirm that the system has resumed normal operations. Removing and replacing the power UID button assembly Removing the power UID button assembly 1. 2. 3. 4.
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5. Complete the following (Figure 61 (page 93)): a. Unplug the cable from the power UID button assembly (1). b. Remove the screw from the power UID button assembly (2). c. Remove the faulty power UID button assembly (3). Figure 61 Removing the power UID button assembly Replacing the power UID button assembly 1. Complete the following (Figure 62 (page 93)): a. Insert the replacement power UID button assembly (1). b. Replace the screw in the power UID button assembly (2). c.
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Replacing the power supply 1. 2. 3. 4. Insert the replacement power supply. Plug the power cord into the power supply. Verify that the replacement component is working properly by checking the associated LED status. Confirm that the system has resumed normal operations. Removing and replacing the HP Ethernet I/O module Removing the HP Ethernet I/O module 1. 2. 3. Verify the failed component as described in “Verifying component failure” (page 82).
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3. Verify that the replacement component is working properly by checking the associated LED status. NOTE: 4. 5. It should take approximately 15 seconds for the LED status to display. Confirm the firmware version. Confirm that the system has resumed normal operations. Removing and replacing the PCIe module (with card) Removing the PCIe module 1. 2. 3. Verify the failed component as described in “Verifying component failure” (page 82).
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7. Complete the following (Figure 66 (page 96)): a. Remove the two screws from the bracket of the failed PCIe module (1). b. Remove the bracket (2). c. Remove the PCIe card from the failed module (3). Figure 66 Removing the PCIe card Replacing the PCIe module 1. Install the PCIe card in the replacement module (1, Figure 67 (page 96)), replace the bracket (2), and then reinsert the two screws into the bracket of the replacement module (3). Figure 67 Installing the PCIe card 2.
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Figure 68 Installing the PCIe module 3. 4. 5. 6. Plug in all cables to the PCIe module in their original locations. Power on the server blade by pressing the power button ON. Verify that the replacement component is working properly by checking the associated LED status. Confirm that the system has resumed normal operations. Removing and replacing the EMU module Removing the EMU module 1. 2. 3. Verify the failed component as described in “Verifying component failure” (page 82).
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Replacing the EMU module 1. Insert the replacement EMU module and ensure the release lever locks in place (Figure 70 (page 98)). Figure 70 Installing the EMU 2. 3. 4. 5. Plug the cables back into the EMU module. Verify that the new component is working properly by checking the associated LED status. Confirm the firmware version. Obtain an IP address. IMPORTANT: Some of the configuration information is automatically repopulated, but you must reconfigure the network settings and password. 6.
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8. Complete the following (Figure 71 (page 99)): a. Unplug the power cable from the server blade backplane by pinching the plug release mechanism (1). b. Remove the screw (2). c. Remove the server blade backplane from the enclosure (3). Figure 71 Removing the server blade backplane Replacing the server blade backplane 1. Complete the following (Figure 72 (page 99)): a. Install the replacement server blade backplane (1). b. Replace the screw (2). c. Plug in the power cable (3).
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4. Replace the midplane board (Figure 73 (page 100)): a. Pull out the captive locking pin as you lower the board into the enclosure (1). b. Push the captive locking pin into the midplane board (2). c. Tighten the two thumbscrews holding the midplane board in place (3). Figure 73 Installing the midplane board 5. 6. Plug the rear UID PCA into the midplane board. Replace the midplane board as described in “Replacing the midplane board” (page 88).
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Replacing the server airflow baffle 1. Install the replacement server blade airflow baffle (Figure 75 (page 101)). Figure 75 Installing the server blade airflow baffle 2. 3. Reinstall the top back panel. Replace the enclosure as described in “Inserting the system enclosure into the rack” (page 84).
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3. Remove all eight screws from the front bezel (1, Figure 77 (page 102)), and then lift the front bezel up and out to remove the front bezel (2). NOTE: There are two screws on the bottom, four screws on the sides (two on each side), and two screws hidden behind the handle. Figure 77 Removing the front bezel Replacing the front bezel 1.
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Removing and replacing the front bezel (full) NOTE: This full procedure is only required if all screws are not accessible due to the position of the system in the rack. Removing the front bezel (full) 1. 2. 3. 4. Power off the system as described in “Powering the system off and on” (page 76). Remove the enclosure from the rack as described in “Removing the system enclosure from the rack” (page 83). Pull the hard drive handle down 90 degrees, and slide out the hard drive drawer.
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Replacing the front bezel (full) 1. Install the replacement front bezel with the handle at a 90 degree angle, making sure the bottom pins are aligned with the bottom holes (1, Figure 80 (page 104)), and replace the screws in the front bezel (2). NOTE: There are two screws on the bottom, four screws on the sides (two on each side), and two screws hidden behind the handle. Figure 80 Replacing the front bezel 2. 3. 4. Close the drive handle. Push the drive drawer back into the system enclosure.
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4. Complete the following (Figure 81 (page 105)): a. Disconnect the LED display board from the drive backplane by pinching the ends of the LED display board cable together (1). b. Remove the four screws from the LED display board (2). c. Remove the LED display board from the drive drawer (3). Figure 81 Removing the front LED display board Replacing the front LED display board in the rack 1. Complete the following (Figure 82 (page 105)): a. Install the replacement LED display board (1). b.
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4. 5. Pull the hard drive drawer handle down 90 degrees, and slide out the hard drive drawer. Remove all eight screws from front bezel (1, Figure 83 (page 106)). Then, lift the front bezel up and out to remove the front bezel (2). NOTE: There are two screws on the bottom, four screws on the sides (two on each side), and two screws hidden behind the handle. Figure 83 Removing the front bezel 6. Complete the following (Figure 84 (page 106)): a.
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Replacing the front LED display board (full) 1. Complete the following (Figure 85 (page 107)): a. Install the replacement LED display board (1). b. Replace the four LED display board screws (2). c. Reconnect the LED display board to the drive drawer (3). Figure 85 Installing the front LED display board 2. Replace the front bezel as described in “Replacing the front bezel (full)” (page 104). Removing and replacing a drive drawer Removing the drive drawer 1. 2. 3. 4. 5.
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Figure 87 Removing the SAS I/O module 8. Extend the drive drawer (Figure 44 (page 83)): a. Press upward on the release button on the hard drive drawer (1). b. Pull the drawer handle down 90 degrees (2). c. Extend the hard drive drawer (3). Figure 88 Extending the hard drive drawer NOTE: 9. You must repeat Step 8 for the remaining SAS I/O module. Remove the plug bracket (2, Figure 89 (page 109)) from the coil power plug by removing the thumbscrew (1).
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Figure 89 Removing the plug bracket from the coil power plug 10. Unplug the coil power assembly from the midplane board (Figure 90 (page 109)). Figure 90 Unplugging the coil power assembly 11. Press the release mechanism on the side rail (1, Figure 91 (page 109)), and then pull the hard drive drawer fully out of the enclosure (2). WARNING! The hard drive drawer is heavy, even after removing the hard drives. Make sure the drawer is fully supported as you remove it from the enclosure.
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Replacing the drive drawer 1. 2. Unlock the side enclosure rail and push it into the back enclosure (Figure 92 (page 110)). Align the bottom replacement drive drawer rails with the bottom enclosure rails. Figure 92 Unlocking the enclosure rails 3. Align the side rails and then push the replacement drive drawer partially back into the system enclosure until approximately two inches of the drawer is still out of the enclosure (Figure 93 (page 110)).
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Figure 94 Connecting the coil power assembly to the midplane board 5. Reattach the plug bracket (1, Figure 95 (page 111)) to the coil power plug and tighten the thumbscrew (2). Figure 95 Reattaching the plug bracket to the coil power plug 6. Push the drive drawer fully back into the system enclosure (1, Figure 96 (page 112)) and the handle back into place (2).
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Figure 96 Pushing the drive drawer into the system enclosure 7. 8. 9. 10. Replace the top back panel. Replace the drive fan module. Replace both SAS I/O modules. Replace the enclosure as described in “Inserting the system enclosure into the rack” (page 84). Removing and replacing the drive drawer hard drive CAUTION: • Do not replace the hard drive with a SATA drive. Be sure to replace the hard drive only with an approved SAS drive.
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2. Extend the hard drive drawer (Figure 97 (page 113)): a. Press upward on the release button on the hard drive drawer (1). b. Pull the drawer handle down 90 degrees (2). c. Extend the hard drive drawer (3). Figure 97 Extending the hard drive drawer 3. Locate the failed hard drive. NOTE: Use the hard drive bay labels and the drive LED status (an amber LED or no LEDs) to help identify the failed drive. 4. To remove the failed hard drive (Figure 98 (page 113)): a. Press the release button (1). b.
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Replacing the drive drawer hard drive 1. Install the hard drive (Figure 99 (page 114)): a. Insert the replacement hard drive with the lever in the open position (1). b. Push the release lever into place (2). Figure 99 Installing the hard drive 2. 3. Push the drive drawer back into the system enclosure. Verify that the replacement component is working properly by checking the associated LED status. NOTE: 4. 5. This may require a wait time of less than 15 seconds for the LED status to appear.
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4. Extend the hard drive drawer (Figure 100 (page 115)): a. Press upward on the release button on the hard drive drawer (1). b. Pull the drawer handle down 90 degrees (2). c. Extend the hard drive drawer (3). Figure 100 Extending the hard drive drawer 5. Remove the plug bracket (2, Figure 101 (page 115)) from the coil power plug by removing the thumbscrew (1). Figure 101 Removing the plug bracket from the coil power plug 6. Unplug the coil power assembly from the midplane board (Figure 102 (page 116)).
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Figure 102 Unplugging the coil power assembly 7. Press the release mechanism on the side rail (1, Figure 103 (page 116)), and then pull the hard drive drawer fully out of the enclosure (2). WARNING! The hard drive drawer is heavy, even after removing the hard drives. Make sure the drawer is fully supported as you remove it from the enclosure.
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8. Lift the release tab on the side or bottom rail (1, Figure 104 (page 117)), and then slide the rail toward the front of the drive drawer to remove the rail (2). NOTE: Repeat this step for all rails. Figure 104 Removing the drive drawer rails Replacing the drive drawer rails 1. Align the replacement rail with the tabs, and slide it toward the back of the drive drawer until the rail locks into place (Figure 105 (page 117)). Figure 105 Installing the drive drawer rails 2.
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Figure 106 Partially installing the drive drawer 3. Pull the cable slightly out of the coil power plug and connect it to the midplane board (Figure 107 (page 118)). Figure 107 Connecting the coil power assembly to the midplane board 4. 118 Reattach the plug bracket (1, Figure 108 (page 119)) to the coil power plug and tighten the thumbscrew (2).
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Figure 108 Reattaching the plug bracket to the coil power plug 5. Push the drive drawer fully back into the system enclosure (1, Figure 109 (page 119)) and the handle back into place (2). Figure 109 Pushing the drive drawer into the system enclosure 6. 7. Replace the top back panel. Replace the enclosure as described in “Inserting the system enclosure into the rack” (page 84). Removing and replacing the enclosure rails Removing the enclosure rails 1. 2.
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3. Extend the hard drive drawer (Figure 110 (page 120)): a. Press upward on the release button on the hard drive drawer (1). b. Pull the drawer handle down 90 degrees (2). c. Extend the hard drive drawer (3). Figure 110 Extending the hard drive drawer 4. Remove the plug bracket (2, Figure 111 (page 120)) from the coil power plug by removing the thumbscrew (1). Figure 111 Removing the plug bracket from the coil power plug 5. Unplug the coil power assembly from the midplane board (Figure 112 (page 121)).
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Figure 112 Unplugging the coil power assembly 6. Press the release mechanism on the side rail (1, Figure 113 (page 121)), and then pull the hard drive drawer fully out of the enclosure (2). Figure 113 Removing the drive drawer 7. Lift the release mechanism on the rail (side or bottom) (1, Figure 114 (page 121)), and then push the rail back and up to release and remove the rail (2).
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Replacing the enclosure rails 1. Align the replacement rail, and then attach it by sliding the rail toward the front of the enclosure (Figure 115 (page 122)). Figure 115 Installing the enclosure rails 2. Align the replacement drive drawer rail with the three enclosure rails and then push the drive drawer partially back into the system enclosure so that approximately two inches of the drawer is still out of the enclosure (Figure 116 (page 122)).
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Figure 117 Connecting the coil power assembly to the midplane board 4. Reattach the plug bracket (1, Figure 118 (page 123)) to the coil power plug and tighten the thumbscrew (2). Figure 118 Reattaching the plug bracket to the coil power plug 5. Push the drive drawer fully back into the system enclosure (1, Figure 119 (page 124)) and the handle back into place (2).
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Figure 119 Pushing the drive drawer into the system enclosure 6. Replace the enclosure as described in “Inserting the system enclosure into the rack” (page 84). Removing and replacing the rack rails For detailed instructions on installing the rack rails, see the HP 3U Storage System Rail Kit Installation Instructions. Removing and replacing server blades Removing the server blade CAUTION: Do not use the server blade release lever to lift or carry the server blade.
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4. Place the server blade on a flat, level work surface. WARNING! To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD damage. Replacing the server blade 1.
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3. Remove the server blade hard drive (Figure 122 (page 126)): a. Press the release button (1). b. Pull the release lever (2). c. Remove the hard drive (3). CAUTION: To prevent improper cooling and thermal damage, replace the drive quickly. Do not operate the server unless all bays are populated. Figure 122 Removing the server blade hard drive Replacing the server blade hard drive 1. Install the hard drive (Figure 123 (page 126)): a.
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Removing and replacing the 1210m controller board components Removing the 1210m controller card WARNING! 1. 2. 3. 4. 5. Wear gloves or use care when removing the capacitor pack to avoid physical injury. Verify the failed component as described in “Verifying component failure” (page 82). Back up all data. Close all applications. To power off the server blade, click Start, and then select Shut down. Remove the server blade (Figure 124 (page 127)): a. Push the button to release the handle (1). b.
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9. Remove the capacitor pack (2, Figure 126 (page 128)). The 1210m cache module (1) and the 1210m controller card (3) are also shown. Figure 126 Removing the capacitor pack NOTE: Be sure to first remove the capacitor pack bracket. 10. Loosen the two captive screws and remove the 1210m controller card (Figure 127 (page 128)).
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Replacing the 1210m controller card 1. 2. 3. Install the cache module and capacitor in the cache module slot of the replacement controller. Close the ejector latches on the cache module slot. Install the replacement controller card (1, Figure 128 (page 129)). Press down on the connector to seat the card (2). CAUTION: Be sure not to press on the cache module when replacing the controller card. It could damage the controller card and result in errors. Figure 128 Replacing the 1210m controller card 4. 5. 6.
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4. Remove the server blade (Figure 129 (page 130)): a. Push the button to release the handle (1). b. Pull the handle toward you (2). c. Remove the server blade (3). Figure 129 Removing the server blade 5. 6. 7. Press the release button on the access panel and slide the access panel to the left to remove it.
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Figure 131 Removing the cache module and the capacitor pack NOTE: 9. Be sure to first remove the capacitor pack bracket. Disconnect the capacitor pack cable from the connector on the top of the cache module (Figure 132 (page 131)). Figure 132 Disconnecting the capacitor pack cable Replacing the cache module 1. Connect the capacitor pack cable to the replacement cache module.
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2. Complete the following (Figure 133 (page 132)): a. Install the replacement cache module in the cache module slot (1). b. Close the ejector latches on the cache module slot (2). Figure 133 Replacing the cache module 3. 4. 5. Install the capacitor pack bracket and insert the capacitor pack on the chassis wall. Install the access panel. Install the server blade into the enclosure.
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6. 7. The original capacitor pack is connected to a cache module, so observe the cache module LEDs: • If the amber cache LED is solid, data transfer to the flash device on the cache is in progress. Do not remove the cache until the amber LED is off, and then continue with the next step. • If the amber cache LED is not lit, proceed to the next step. Open the ejector latches (1, Figure 135 (page 133)) on each side of the cache module slot.
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NOTE: 9. Be sure to first remove the capacitor pack bracket. Disconnect the capacitor pack cable on the top of the cache module (Figure 137 (page 134)). Figure 137 Disconnecting the capacitor cable from the module Replacing the capacitor pack 1. 2. 3. 4. 5. 6. Connect the replacement capacitor pack to the cache module. Install the cache module in the cache module slot. Install the cache module on the controller, and then close the ejector latches on the cache module slot.
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4. Remove the server blade (Figure 138 (page 135)): a. Push the button to release the handle (1). b. Pull the handle toward you (2). c. Remove the server blade (3). Figure 138 Removing the server blade 5. 6. 7. Press the release button on the access panel and slide the access panel to the left to it. The Mezzanine NIC is under the controller card.
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7 Storage system recovery This chapter describes how to perform a system recovery. To restore the HP StoreEasy 5000 Storage to the factory defaults, see “Restoring the factory image with a DVD or USB flash device” (page 137). To restore the HP StoreEasy 5000 Storage using Windows Recovery Environment, see “Restoring the system with Windows Recovery Environment” (page 140). System Recovery DVD The System Recovery DVD enables you to install an image or recover from a catastrophic failure.
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1. Click Start→Run. The Run dialog box opens. 2. Enter diskmgmt.msc and click OK. The Disk Management window opens. 3. Right-click the disk and partition the one for which you want to assign a drive letter and select Change Drive Letter and Paths. Restoring the factory image with a DVD or USB flash device 1. Do one of the following: a. For direct access, attach the SUV cable (supplied with the System) to the port on the front of the server blade you want to recover.
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NOTE: If your USB flash drive does not support the FAT32 file system, format the drive as NTFS instead. Omitting the quick parameter lengthens the format time considerably. 12. Enter active to mark the partition as active. 13. Enter assign letter= to assign a drive letter to the USB drive (for example, assign letter=U). 14. Enter exit to quit diskpart context commands. 15. Insert the System Recovery DVD into the computer. 16.
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Figure 140 Error message during second node discovery 3. Click Cancel. A pop-up window displays with the following message: Do you want to ignore the second node? If so, you must run the wizard manually later to configure the second node. Click Yes. The installation continues and eventually the server reboots. After the reboot, Windows automatically logs on as the local Administrator, and launches the Initial Configuration Tasks (ICT) window. However, you will not be using the ICT to configure the node.
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10. From the HP StoreEasy tools, select Base System Enclosure Settings. When prompted, enter the Administrator password for the Enclosure Manager. As shown in Figure 141 (page 140), click Generate Keys on the HP StoreEasy Enclosure Settings window to generate a key pair that will allow software on the server blade to communicate with the Enclosure Manager. After generating the key, close the window. Figure 141 Generating keys 11.
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1. Do one of the following: a. For direct access, attach the SUV cable (supplied with the HP StoreEasy 5000 Storage) to the port on the front of the server blade you want to recover. Connect a monitor and USB mouse to the SUV cable. Using the remaining USB connector on the SUV cable, connect either a USB DVD drive (and insert the System Recovery DVD) or a bootable USB flash device (prepared with a System Recovery image). b. For remote management access, connect to the server using iLO from a client PC.
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8. 9. Select the backup image from which you want to restore the system and click Next. If you are restoring from the network, click Advanced and then select Search for a system image on the network: a. The utility automatically connects to an existing network (DHCP enabled). b. Once connected to the network, enter the directory where the system image is located on the network and click Next. 10. Select the disks to which you want to restore data and click Next. 11. The summary window opens.
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8 Support and other resources Contacting HP HP technical support For worldwide technical support information, see the HP support website: http://www.hp.
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Rack stability Rack stability protects personnel and equipment. WARNING! To reduce the risk of personal injury or damage to equipment: • Extend leveling jacks to the floor. • Ensure that the full weight of the rack rests on the leveling jacks. • Install stabilizing feet on the rack. • In multiple-rack installations, fasten racks together securely. • Extend only one rack component at a time. Racks can become unstable if more than one component is extended.
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9 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.
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A Managing the EMU This chapter describes how to manage the EMU using the CLI or the Enclosure Manager physical interface. CLI reference The CLI is the primary interface for managing the Enclosure Manager and is accessed via secure shell protocol over the LAN. Using the CLI is necessary for functions not possible through any other mechanism or interface.
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Authentication This section defines EM authentication CLI functions. ADD SSHKEY Syntax ADD SSHKEY Description Adds an SSH key on the command line. Start with a string that does not appear within the certificate (end marker). Next, paste in the certificate. Terminate the command with the end marker. Failure to give a proper end marker before and after the certificate may cause the interface to wait for the appropriate end marker indefinitely.
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Restrictions None DOWNLOAD SSHKEY Syntax DOWNLOAD SSHKEY Description Downloads an authorized key file to use with Secure Shell 2, which can contain the public keys for the built-in Administrator user. Supported protocols are http, ftp, and tftp. The url should be formatted as protocol://host/path/file. If your ftp server does not support anonymous connections, then you can specify a username and password by replacing the host part in the above format with username:password@host.
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SET PASSWORD Syntax SET PASSWORD [""] Description Sets the password of the user who entered the command. The parameter is optional, but failure to enter a password results in the system prompting you for a password. • Passwords must be between 3 and 40 characters in length. • Acceptable characters include any printable character. • This command is not valid in script mode.
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SHOW SSHFINGERPRINT Syntax SHOW SSHFINGERPRINT Description Displays the key fingerprint of the host public key of the Enclosure Manager. Restrictions None SHOW SSHKEY Syntax SHOW SSKEY Description Displays the contents of the existing ssh authorized key files (stored in NAND Flash). Restrictions None SHOW PASSWORD SETTINGS Syntax SHOW PASSWORD SETTINGS Description Displays the current minimum password length and strong password settings.
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DISABLE NTP Syntax DISABLE NTP Description Disables the synchronizing of time and date with a remote server using the NTP protocol. Does not clear any NTP servers that have been configured with SET NTP. Restrictions None ENABLE NTP Syntax ENABLE NTP Description Enables NTP support for the Enclosure Manager. Restrictions None SET DATE Syntax SET DATE MMDDhhmm Description Sets the enclosure date and time and, optionally, year and time zone. Time is in a 24-hour format.
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Table 22 Universal time zone settings (continued) Etc/GMT+0 Etc/GMT-6 Etc/GMT+11 Greenwich WSU Etc/GMT-1 Etc/GMT+6 Etc/GMT-12 HST Zulu Etc/GMT+1 Etc/GMT-7 Etc/GMT+12 MET If you leave the time zone, century, or year blank, the current setting is reused. Restrictions • Date and time can only be set if NTP is disabled. • MM is an integer from 01 to 12. • DD is an integer from 01 to 31. • hh is an integer from 00 to 23. • mm is an integer from 00 to 59.
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Restrictions • IPv4 addresses must be in the form ###.###.###.###, where each ### ranges from 0 to 255. • IPv6 addresses must be formed without the network prefix length. SET NTP SECONDARY Syntax SET NTP SECONDARY Description Sets the secondary server used for synchronizing time/date using the Network Time Protocol (NTP). can be either an IPv4 address, and IPv6 address or a DNS name. Restrictions • IPv4 addresses must be in the form ###.###.###.###, where each ### ranges from 0 to 255.
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SHOW CONFIG Syntax SHOW CONFIG Description Displays the script required to recreate the settings of the enclosure. Passwords are not included for any user. Restrictions None SHOW CSR CSR-ID Syntax SHOW CSR CSR- Description Displays the CSR event messages captured in the Enclosure Manager system log (syslog) for the specified CSR ID. The output includes the cause and action for each event message. Restrictions A valid ID for CSR- must be used.
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SHOW DATE Syntax SHOW DATE Description Displays the current date, time, and time zone settings of the internal Real Time Clock of the Enclosure Manager. Restrictions None SHOW DEVICE SERIAL_NUMBER BLADE Syntax SHOW DEVICE SERIAL_NUMBER BLADE Description Displays the serial number of the blade specified by the bay . Restrictions Can be used only when the enclosure power is on, the blade is present, and iLO is communicating with the EMU properly.
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Restrictions None SHOW ENCLOSURE DRIVE DRAWER Syntax SHOW ENCLOSURE DRIVE DRAWER Description Displays the state of the enclosure drive drawer. State values are Open, Closed, or Unknown. SHOW ENCLOSURE FAN Syntax SHOW ENCLOSURE FAN { ALL | } Description Displays information about and current status of the specified enclosure fan. Restrictions • The must be 1 or 2. • Fan information is not available if fan status is Dormant (meaning not powered).
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Description Displays the following general information and current status for the specified power supply or range of power supplies: • Status (OK, Degraded, Dormant, Failed, Unnown) • AC Input status • Capacity: (watts) • Current power output (watts) • Serial Number • Product name • Part number • Spare part number • Product version. Integer value, 01, 02, and so forth.
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SHOW FRU Syntax SHOW FRU Description Displays summary information on field replaceable units (FRUs) within the enclosure. Information provided in this section can quickly aid the administrator in contacting HP Customer Service for troubleshooting, repair, and ordering replacements. Restrictions • Only displays known/live data. • Some FRU devices are not accessible by the EM when the enclosure power is off so their information is unavailable.
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Restrictions The enclosure must be powered on, otherwise, iLO has no power and cannot sense temperature or send data to the EM. Internet control The following commands define the CLI functions for Internet control. ADD EBIPA Syntax ADD EBIPA { SERVER } DNS Description Adds an EBIPA DNS server IP address to the list of DNS servers for server bays. Restrictions • A maximum of three DNS servers can be added for EBIPA. • must be in the form ###.###.###.
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SET EBIPA Syntax SET EBIPA { SERVER } { NETMASK | GATEWAY | DOMAIN ""| { | [netmask] { ALL | [{ , | - } ]} } Description Sets EBIPA settings, including starting IP address, net mask, default gateway, and domain name for the specified bay. If a bay number is not specified when setting an IP address, then both server bays are assigned an IP address in the range starting from the number entered for .
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SET IPCONFIG Syntax SET IPCONFIG { DHCP | STATIC | LOCAL } Description Configures EM addressing mode to be DHCP, static, or link local. The setting takes effect immediately. If mode chosen is static, other parameters are required (see below). Restrictions None SET IPCONFIG STATIC Syntax SET IPCONFIG STATIC [] Description Configures the IP settings for the EM to static mode.
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POWEROFF SERVER Syntax POWEROFF SERVER { ALL | [{ , | - } ]} [FORCE] Description Sends an asynchronous request for a graceful shutdown to the server. This command returns the user to the CLI immediately but the shutdown command can take up to five minutes to complete. If the FORCE option is specified, the server blade OS is not given the opportunity to perform a graceful shutdown before power is removed. This option can cause a server blade to lose data and possibly to become unstable.
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SET SERVER UID Syntax SET SERVER UID { ALL | [{ , | - } ]} { ON | OFF } Description Turns on or off the UID LED on the specified servers. Restrictions This command functions only if the enclosure power is already on. NOTE: Because the EMU hardware cannot determine if a blade is physically present unless enclosure power is on, the EM reports the warning that the blade is not present if this command is used when enclosure power is off.
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SHOW SERVER INFO Syntax SHOW SERVER INFO { ALL | [{ , | - } ]} Description Displays a description of the server blade hardware, including the embedded NICs, the Mezz HBAs, and the management processor, in the specified bays. Restrictions This command functions only if the enclosure power is already on. SHOW SERVER LIST Syntax SHOW SERVER LIST Description Displays a brief iLO and status description of all server blades. For a longer description, use SHOW SERVER INFO.
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Restrictions This command functions only if the enclosure power is already on. Because the EMU hardware cannot determine if a blade is physically present unless enclosure power is on, the EM reports the warning “enclosure power is off” if this command is issued when power is off. Enclosure control The commands in the section provide various enclosure control functions.
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RESTART EM Syntax RESTART EM Description This reboots the Linux OS and restarts the EM software. It is necessary to do this command following a firmware downgrade using UPGRADE IMAGE FORCE. Except when in script mode, the user is prompted for an explicit confirmation, which must be given or the command is terminated. Restrictions None SET EM NAME Syntax SET EM NAME "" Description Sets the user defined string reported with SHOW EM STATUS. The system responds with confirmation of the change.
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Restrictions must be 1 to 32 characters long and includes all alphanumeric, underscore (_), and hyphen (-) characters. SET ENCLOSURE UID Syntax SET ENCLOSURE UID { ON | OFF | SLOW | FAST } Description Sets the blue enclosure UID. The enclosure has a UID on both the front and rear of the enclosure. However, the front UID is only lit when enclosure power is on, while the rear UID is only lit when standby power is on.
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Description Downloads a new EM firmware image from the network and uses it to update the Enclosure Manager’s firmware. Supported protocols are HTTP, FTP, and TFTP. The EM validates the image before performing the update. Unless the session is in script mode, the EM requests confirmation before performing the update. After update, the EM is restarted unless the FORCE operation was used in which case a manual invocation of RESTART EM is necessary to reboot the new firmware.
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Description Disables remote system logging. Restrictions None ENABLE SYSLOG REMOTE Syntax ENABLE SYSLOG REMOTE Description Enables remote system logging. Restrictions The remote system log server address must be configured before enabling remote system logging. SET REMOTE SYSLOG PORT Syntax SET REMOTE SYSLOG PORT Description Sets the UDP destination port for remote system logging. Restrictions • The default remote system logging port is 514. • must be a number between 1 and 65535.
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Restrictions None SHOW SYSLOG SERVER Syntax SHOW SYSLOG SERVER Description Displays the syslog for the specified server. If the session is not in script mode, the EM paged the display of the output to throttle output and give the user time to view the data. iLO syslog data is formatted in XML. Restrictions • must be 1 or 2. • This command can only function if enclosure power is on.
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CLEAR SCREEN Syntax CLEAR SCREEN Description Clears the terminal screen. Restrictions None CONNECT SERVER Syntax CONNECT SERVER Description Opens a Text Console session to the iLO specified by the server bay number. Exit from the session with ‘exit’. Restrictions This command can function only if enclosure power is on and a blade server is present.
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HISTORY Syntax HISTORY Description Shows the history of commands for the current session. Restrictions None SET SCRIPT Syntax SET SCRIPT [MODE] { ON | OFF } Description Sets script mode on or off. script mode prevents commands from prompting for input or confirmation. All actions are performed without confirmation. Default values are used for any parameters that normally require user interaction. This setting is only effective for the current CLI session.
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SLEEP Syntax SLEEP Description Pauses the session for a fixed period of time. Useful for adding delays to scripts. The parameter can be any whole number from 1 to 86400. NOTE: Once the pause begins, there is no way to continue the session before time runs out, but you can always terminate the session (from the client end) and start another one. Restrictions The parameter can be any whole number from 1 to 86400.
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Reboot EM (bE) The EM LAN interface is not responding to the remote management software but is configured to do so, or the EM has just been reconfigured and needs to be rebooted for the configuration to take effect. To reboot the EM: 1. Enter the menu mode using the “Activate Button Menu” (page 173). 2. Press the UP button one time. The EM changes the display from “_ _“ to “bE” to indicate that menu choice 0 (Reboot) is selected. 3. Press and hold the UP button for three seconds.
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3. Press and hold the UP button for three seconds. The EM flashes “dH” to acknowledge the selection. 4. Release the UP button. The system sets the EM to DHCP and exits the menu mode. This event is also logged in the EM syslog and takes effect immediately. The system displays the Enclosure ID to indicate that the operation is complete. Set Link Local IP Address (LL) Reconfigure the storage system for a network where IP address assignment is static. To set a static IP address: 1.
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B Regulatory information For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at http:// www.hp.com/support/Safety-Compliance-EnterpriseProducts. Belarus Kazakhstan Russia marking Manufacturer and Local Representative Information Manufacturer’s information: • Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, California 94304, U.S.
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HP Enterprise Servers http://www.hp.com/support/EnterpriseServers-Warranties HP Storage Products http://www.hp.com/support/Storage-Warranties HP Networking Products http://www.hp.
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Glossary CSR Customer self repair. EBIPA Enclosure Bay IP Addressing EM Enclosure Manager EMU Enclosure Manager Unit ESD Electrostatic discharge. The emission of a potentially harmful static electric voltage as a result of improper grounding. FRU Field replaceable unit. An assembly component that is designed to be replaced on site, without the system having to be returned to the manufacturer for repair.
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Index Symbols 1210m cache module removing and replacing, 129 2-port 1GB Ethernet I/O module LED behavior, 41 2-port 1GB Mezz A and B I/O module LED behavior, 41 B Belarus Kazakhstan Russia EAC marking, 176 best practices for removing and replacing hardware components, 77 C cache module controller LED behavior, 40 capacitor pack removing and replacing, 132 chassis switches LED behavior, 43 completing initial configuration, 25 component replacement videos accessing, 77 contacting HP, 143 controller and cont
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configuring management processor, 20 installing StoreEasy 5000 Storage hardware, 8 K kit contents StoreEasy 5000 Storage, 8 L LED 2-port 1 GB Ethernet I/O module, 41 2-port 1 GB Ethernet, Mezz A and B I/O module, 41 cache module controller, 40 chassis switches and indicator, 43 EMU, 40 fan, 44 front LED display board, 38 hard drive, 39 I/O module, 44 power supply, 42 server blade, 37 M maintenance SAID, 69 warranty entitlement labels, 69 management processor configuring EMU, 20 configuring iLO, 20 Mezzan
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serial number locating, 8 server airflow baffle removing and replacing, 100 server blade LED behavior, 37 removing and replacing, 124 server blade backplane removing and replacing, 98 server blade hard drive removing and replacing, 125 server core, 26 server interposter board removing and replacing, 84 Service Agreement ID see SAID spare part hot, warm, cold swap, 81 identifying, 78 verifying proper operation after replacement, 82 StoreEasy 5000 Storage features, 6 front view, 6 hardware models, 6 installin