Instruction Manual

4. Select Submit.
The SUMMARY FOR ALL DESTINATION LIBRARIES screen refreshes, along with the message,
“File [file name] successfully uploaded.”
Deploying SAN Destination Library or Tape Drive Firmware
After uploading the firmware for a physical library or disk drive on a destination library (see
Uploading SAN Destination Library or Tape Drive Firmware (page 54)), install the firmware:
1. Place the appropriate library offline (see Placing a Library Offline or Online (page 52)).
2. From the navigation tree, select the appropriate destination library or disk drive.
3. From the task bar, select Deploy Firmware.
4. From the DEPLOY LIBRARY FIRMWARE screen firmware list, select the firmware to install.
A dialog box displays to confirm the selection.
5. From the dialog box, select OK.
The Destination Library Details screen displays, along with the message, “File [filename]
successfully deployed.”
6. Place the library online (see Placing a Library Offline or Online (page 52)).
Generating a SAN Destination Library Support Ticket
To generate a support ticket for a library:
1. Place the appropriate library offline (see Placing a Library Offline or Online (page 52)).
2. From the task bar in the Destination Library Details window, select Support Ticket.
A dialog box displays to confirm the selection.
3. From the dialog box, select OK.
The screen refreshes and displays the message, “Please wait, action in progress. Do not refresh
this page.” When the support ticket has been generated, the Support Ticket Results screen
displays. Select Download Support Ticket Results File to view the command sent to the library.
4. Place the library online (see Placing a Library Offline or Online (page 52)).
Generating a SAN Destination Library Drive Support Ticket
To generate a support ticket for a drive:
1. Place the appropriate library offline (see Placing a Library Offline or Online (page 52)).
2. Select the appropriate drive from the navigation tree under Destination Libraries and the library
containing the drive.
3. From the task bar (in the TAPE DRIVE DETAILS window), select Support Ticket.
A dialog box displays to confirm the selection.
4. From the dialog box, select OK.
The screen refreshes and displays the message, “Please wait, action in progress. Do not refresh
this page.” When the support ticket has been generated, the Support Ticket Results screen
displays. From this screen, you can select Display results of executing the LTT command to
view the command sent to the library or Download support ticket to download the actual
support ticket file.
5. Select Finish.
6. Place the library online (see Placing a Library Offline or Online (page 52)).
Running a SAN Destination Library Assessment Test
To run a library assessment test:
1. Place the appropriate library offline (see Placing a Library Offline or Online (page 52)).
SAN Destination Library Operations 55