Maintenance and Service Guide

Drive not found (identied).
Cause Solution
Computer Setup. If it is listed, the probable cause is a driver
problem. If it is not listed, the probable cause is a hardware
problem.
If this is a newly installed drive, run the Computer Setup utility
and try adding a POST delay under Boot Options > POST Hotkey
Delay (sec).
The device is attached to a SATA port that has been hidden in
Computer Setup.
Run the Computer Setup utility and ensure Available is selected
for the device's SATA port in Security > Device Security.
Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Boot Options
> POST Hotkey Delay (sec).
Nonsystem disk/NTLDR missing message.
Cause Solution
The system is trying to start from the hard drive but the hard
drive may have been damaged.
▲ Perform Drive Protection System (DPS) testing in system
ROM.
System les missing or not properly installed. 1. Insert bootable media and restart the computer.
2. Boot to the windows installation media and select the
recovery option. If only a restore kit is available, then select
the File Backup Program option, and then restore the
system.
3. Install system les for the appropriate operating system.
Hard drive boot has been disabled in Computer Setup. Run the Computer Setup utility and enable the hard drive entry in
the Advanced > Boot Options list.
Bootable hard drive is not attached as rst in a multi-hard drive
conguration.
If attempting to boot from a hard drive, ensure it is attached to
the system board dark blue SATA connector.
Bootable hard drive is not listed rst in the Boot Order. Run the Computer Setup utility and select Boot Options and
ensure the bootable hard drive is listed rst in the boot sources
list.
Computer will not boot from hard drive.
Cause Solution
The device is attached to a SATA port that has been hidden in
Computer Setup.
1. Check SATA cable connections.
2. Run the Computer Setup utility and ensure Available is
selected for the device's SATA port in Security > Device
Security.
Boot order is not correct. Run the Computer Setup utility and change boot sequence in
Advanced > Boot Options.
Hard drive is damaged. Observe if the front panel Power LED is blinking RED and if any
beeps are heard. See POST error messages and diagnostic front
panel LEDs and audible codes on page 82 to determine possible
causes for the blinking red and beep codes.
See the Worldwide Limited Warranty for terms and conditions.
52 Chapter 5 Troubleshooting without diagnostics