Hardware Reference Guide
© Copyright 2018, 2019 HP Development Company, L.P. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
About This Guide This guide provides basic information for upgrading the HP ProDesk Business PC. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage).
vi About This Guide
Table of contents 1 Product features ........................................................................................................................................... 1 Standard configuration features ........................................................................................................................... 1 Front panel components .......................................................................................................................................
Appendix C Computer operating guidelines, routine care and shipping preparation ............................................. 41 Computer operating guidelines and routine care ............................................................................................... 41 Optical drive precautions ..................................................................................................................................... 42 Operation ................................................................
1 Product features Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: This computer model can be used in a tower orientation or a desktop orientation.
Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the slim optical drive bay.
Rear panel components Table 1-2 Rear panel components Component Component 1 Audio-in jack 5 VGA monitor connector 2 RJ-45 (network) jack 6 USB ports (4) 3 Audio-out jack for powered audio devices 7 USB SuperSpeed ports (2)* 4 DisplayPort monitor connector 8 Power cord connector * These ports connect a USB device, provide high-speed data transfer, and even when the computer is off, charge products such as a cell phone, camera, activity tracker, or smartwatch.
Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting support for assistance.
2 Hardware upgrades Serviceability features The computer includes features that make it easy to upgrade and service. No tools are needed for most of the installation procedures described in this chapter. A T15 Torx or flat-bladed screwdriver is needed for some of the installation procedures. Warnings and cautions Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and warnings in this guide.
Preparing for disassembly To access internal components, you must remove the access panel: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, and then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
Replacing the computer access panel Place the panel on the computer (1), slide the panel (2) forward, and tighten the thumbscrew (3) to secure the panel in place.
Removing the front bezel 1. Prepare the computer for disassembly. See Preparing for disassembly on page 6. 2. Remove the computer access panel. See Removing the computer access panel on page 6. 3. Lift up the four tabs on the top side of the bezel (1), and then rotate the bezel off the chassis (2). NOTE: You may need a tool to pry up the three bezel tabs, or you can remove the hard drive cage to make the tabs easier to access.
Removing a slim optical drive bezel blank On some models, a bezel blank covering the slim optical drive bay must be removed before you install an optical drive. To remove the bezel blank: 1. Remove the computer access panel and front bezel. See Removing the computer access panel on page 6 and Removing the front bezel on page 8. 2. To remove a slim optical drive bezel blank, press inward on the two retaining tabs (1) and pull the blank off the front bezel (2).
Replacing the front bezel Insert the three hooks on the bottom side of the bezel into the rectangular holes (1) on the chassis, and then rotate the top side of the bezel onto the chassis (2) and snap it into place.
Changing from desktop to tower configuration The Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be purchased from HP. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. 1. Prepare the computer for disassembly. See Preparing for disassembly on page 6. 2. Orient the computer so that its right side is facing down, and place the computer in the optional stand. 3.
System board connectors Refer to the following illustration and table to identify the system board connectors for your model. Table 2-1 System board connectors 12 No. System board connector System board label Color Component 1 PCI Express ×16 X16PCIEXP Black Expansion card 2 PCI Express ×4 X4PCIEXP Black Expansion card 3 Battery BAT Black Memory module 4 DIMM2 DIMM2 White Memory module 5 DIMM1 DIMM1 White Memory module 6 SATA 3.0 SATA2 Light blue Optical drive 7 M.
Upgrading system memory The computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs). The memory sockets on the system board are populated with at least one preinstalled memory module. To achieve the maximum memory support, you can populate the system board with up to 32 GB of memory configured in a high-performing dual-channel mode.
DIMM and one 1 GB DIMM, and Channel B should be populated with the other two 1 GB DIMMs. With this configuration, 4 GB will run as dual-channel and 1 GB will run as single-channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. IMPORTANT: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules.
3. Open both latches (1) of the memory module socket, and insert the memory module into the socket (2). Press the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.
Removing or installing an expansion card The computer has one PCI Express ×1 expansion socket and one PCI Express ×16 expansion socket. NOTE: The PCI Express sockets support only low profile cards. You can install a PCI Express ×1, ×4, ×8, or ×16 expansion card in the PCI Express ×16 socket. For dual graphics card configurations, the first (primary) card must be installed in the PCI Express ×16 socket. To remove, replace, or add an expansion card: 1. Prepare the computer for disassembly.
b. If you are removing a PCI Express ×1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1), and then remove the card from the expansion slot cover tray (2).
c. If you are removing a PCI Express ×16 card, pull the retention arm on the back of the expansion socket away from the card (1) and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion (2) card straight up and then away from the inside of the chassis (3) to remove it. 6. Store the removed card in anti-static packaging. 7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot.
8. To install a new expansion card, hold the card just above the expansion socket on the system board and then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2). NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card socket. 9.
11. Replace the computer access panel. 12. Reconnect the power cord and any external devices, and then turn on the computer. 13. Lock any security devices that were disengaged when the access panel was removed. 14. Reconfigure the computer, if necessary. Drive positions Table 2-2 Drive positions Component 1 Hard drive bay 2 9.5 mm slim optical drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above.
Removing and installing drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect an optical drive to the light blue SATA connector on the system board labeled SATA1.
4. Press the release lever on the back of the drive (1), and then slide the drive through the front bezel (2). Installing a 9.5 mm slim optical drive 22 1. Prepare the computer for disassembly. See Preparing for disassembly on page 6. 2. Remove the computer access panel. See Removing the computer access panel on page 6. 3. Remove the front bezel if you are installing a drive in a bay covered by a bezel blank, and then remove the bezel blank.
5. Slide the optical drive through the front bezel all the way into the bay (1) so that it locks in place (2). 6. Connect the power cable (1) and data cable (2) to the rear of the drive. 7. Connect the opposite end of the data cable to the light blue SATA connector on the system board labeled SATA1. NOTE: Refer to System board connectors on page 12 for an illustration of the system board drive connectors. 8. Replace the front bezel if it was removed. 9. Replace the computer access panel. 10.
Removing and replacing a hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 24 1. Prepare the computer for disassembly. See Preparing for disassembly on page 6. 2. Remove the computer access panel. See Removing the computer access panel on page 6. 3. Disconnect the power cable (1) and data cable (2) from the rear of the optical drive. 4.
5. Disconnect the power cable (1) and data cable (2) from the rear of the hard drive. 6. Press inward on the drive cage release latch (1), rotate the drive cage up (2), and then slide the tabs on the side of the drive cage out of the chassis (3). 7. Remove the hard drive from the drive cage. ● If you are removing a 3.5-inch hard drive, remove the four screws (1) that secure the drive to the drive cage, and then slide the drive out of the cage (2).
● 8. If you are removing a 2.5-inch hard drive, remove the four screws (1) that secure the drive to the drive cage and then slide the drive (2) out. Install the new drive in the drive cage. ● If you are installing a 3.5-inch hard drive, slide the drive into the drive cage (1) and secure the drive with four 6-32 standard screws (2). NOTE: The four screw holes for the 3.5-inch hard drive are stamped “A” on the top of the drive cage.
● If you are installing a 2.5-inch hard drive, slide the drive into the drive cage (1) and secure the drive with four M3 metric screws (2). NOTE: The four screw holes for the 2.5-inch hard drive are stamped “B” on the top of the drive cage.
9. Hold the drive cage at an angle and insert the tabs on the side of the drive cage (1) into the slots on the chassis, and then lower the other side of the drive cage down so that the latch snaps onto the chassis (2). 10. Connect the power cable (1) and data cable (2) to the rear of the hard drive.
11. Slide the optical drive through the front bezel (1) all the way into the bay so that it locks in place (2). 12. Connect the power cable (1) and data cable (2) to the rear of the drive. 13. Replace the access panel. 14. Reconnect the power cord and any external devices, and then turn on the computer. 15. Lock any security devices that were disengaged when the access panel was removed.
Installing a security lock The security locks displayed below and on the following pages can be used to secure the computer.
HP Business PC Security Lock V2 1. Loop the security cable around a stationary object. 2. Attach the security cable fastener to a desktop using the appropriate screws for your environment (screws not provided) (1), and then snap the cover onto the base of the cable fastener (2). NOTE: This step is not necessary if you looped the security cable around a stationary object as shown in step 1.
3. Slide the security cable through the security cable fastener. NOTE: This step is not necessary if you looped the security cable around a stationary object as shown in step 1. 4.
5. Slide the security cable through the security guide installed on the monitor. 6. Attach the accessory cable fastener to a desktop using the appropriate screw for your environment (screw not provided) (1), and then place the accessory cables into the base of the fastener (2).
34 7. Slide the security cable through the holes in the accessory cable fastener. 8. Screw the lock to the chassis using the screw provided.
9. Insert the plug end of the security cable into the lock (1) and push the button (2) in to engage the lock. Use the key provided to disengage the lock. 10. When you have completed all steps, all of the devices at your workstation will be secured.
A Battery replacement The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery.
b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 a. To release the battery from its holder, squeeze the metal clamp (1) that extends above one edge of the battery . When the battery (2) pops up, lift it out.
b. To insert the new battery, slide one edge of the replacement battery under the lip of the holder with the positive side (1) sup . Push the other edge down until the clamp snaps over the other edge of the battery (2). Type 3 a. Pull back on the clip (1) that is holding the battery in place, and remove the battery (2). b. Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. 9.
11. Reset the date and time, your passwords, and any special system setups using Computer Setup. 12. Lock any security devices that were disengaged when the computer access panel was removed.
B Electrostatic discharge A discharge of static electricity from a finger or other conductor may damage system boards or other staticsensitive devices. This type of damage may reduce the life expectancy of the device. Preventing electrostatic damage To prevent electrostatic damage, observe the following precautions: ● Avoid hand contact by transporting and storing products in static-safe containers. ● Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
C Computer operating guidelines, routine care and shipping preparation Computer operating guidelines and routine care Follow these guidelines to properly set up and care for the computer and monitor: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.
Optical drive precautions Be sure to observe the following guidelines while operating or cleaning the optical drive. Operation ● Do not move the drive during operation. This may cause it to malfunction during reading. ● Avoid exposing the drive to sudden changes in temperature, as condensation may form inside the unit. If the temperature suddenly changes while the drive is on, wait at least one hour before you turn off the power. If you operate the unit immediately, it may malfunction while reading.
D Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.
Index A access panel removal 6 replacement 7 accessibility 43 B battery replacement memory 13 optical drive 22 L locks cable lock 30 HP Business PC Security Lock 31 padlock 30 36 C computer operating guidelines 41 D drives cable connections 21 installation 21 locations 20 E electrostatic discharge, preventing damage 40 expansion card installation 16 removal 16 F front bezel blank removal 9 removal 8 replacement 10 front panel components 2 H hard drive installation 24 removal 24 I installation guideli
