Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Access panel
- Optical drive
- Hard drive
- Front bezel
- Removing the slim bezel blank
- Memory modules (DIMMs)
- Expansion card
- WLAN module
- Serial port
- Hood lock
- Hood sensor
- Fan
- Option board
- Heat sink
- Processor
- Drive cage
- Solid-state drive
- Battery
- USB board
- Card reader
- Speaker
- Power supply
- System board
- Wireless antennas and cables
- Troubleshooting without diagnostics
- Before you call for technical support
- Helpful hints
- Solving general problems
- Cannot access the Computer Setup (F10) Utility when booting the computer
- Computer appears locked up and will not turn off when the power button is pressed
- Computer will not respond to keyboard or mouse
- Computer date and time display is incorrect
- There is no sound or sound volume is too low
- Cannot remove computer cover or access panel
- Poor performance
- Computer powered off automatically and the power light blinks red four times and then white two times
- System does not turn on and the lights on the front of the computer are not blinking
- Solving power problems
- Power supply shuts down intermittently
- Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)
- Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Network driver does not detect network controller
- Network status link light never blinks
- Diagnostics reports a failure
- Diagnostics passes, but the computer does not communicate with the network
- Network controller stopped working when an expansion board was added to the computer
- Network controller stops working without apparent cause
- Cannot connect to network server when attempting remote system installation
- System setup utility reports unprogrammed EEPROM
- Solving memory problems
- System will not boot or does not function properly after installing additional memory modules
- Out of memory error
- Memory count during POST is wrong
- Insufficient memory error during operation.
- Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)
- Solving USB flash drive problems
- Solving internet access problems
- Solving software problems
- Computer Setup (F10) Utility
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Statement of memory volatility
- Power cord set requirements
- Specifications
- Index
NOTE: Your computer model might look slightly dierent from the illustration in this section.
Table 1-2 Tower rear components and their descriptions
Item Icon Component Item Icon Component
1 Audio line-in connector (blue) 7 Expansion slot covers (4)
2 Audio line-out connector (green) 8 Power connector
3 DisplayPort™ (DP) connectors (2) 9 Antenna cover
4 I/O port (optional) 10 RJ-45 (network) jack
5 USB ports (2) 11 Access panel release latch
6 USB SuperSpeed Plus ports (2) 12 USB SuperSpeed port
NOTE: The labels for the rear panel connectors use industry-standard icons and colors.
NOTE: The DP ports are not supported when the system is congured with Intel® Xeon® E3-12x0 v5 processors. For all other
processors, these DP ports are disabled by default when a discrete graphics card is installed.
NOTE: Simultaneous use of integrated Intel HD graphics and discrete graphics cards to drive more than two monitors can be enabled
using Computer Setup. However, HP recommends using only discrete graphics cards when attaching three or more monitors.
Product specications
Read this section to learn where to nd the technical specications about your computer.
To nd the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and then select the link.
Sel
ect Search all QuickSpecs, type your model name in the search box, and then select Go.
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2 Chapter 1 Computer features