Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Access panel
- Optical drive
- Hard drive
- Front bezel
- Removing the slim bezel blank
- Memory modules (DIMMs)
- Expansion card
- WLAN module
- Serial port
- Hood lock
- Hood sensor
- Fan
- Option board
- Heat sink
- Processor
- Drive cage
- Solid-state drive
- Battery
- USB board
- Card reader
- Speaker
- Power supply
- System board
- Wireless antennas and cables
- Troubleshooting without diagnostics
- Before you call for technical support
- Helpful hints
- Solving general problems
- Cannot access the Computer Setup (F10) Utility when booting the computer
- Computer appears locked up and will not turn off when the power button is pressed
- Computer will not respond to keyboard or mouse
- Computer date and time display is incorrect
- There is no sound or sound volume is too low
- Cannot remove computer cover or access panel
- Poor performance
- Computer powered off automatically and the power light blinks red four times and then white two times
- System does not turn on and the lights on the front of the computer are not blinking
- Solving power problems
- Power supply shuts down intermittently
- Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)
- Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Network driver does not detect network controller
- Network status link light never blinks
- Diagnostics reports a failure
- Diagnostics passes, but the computer does not communicate with the network
- Network controller stopped working when an expansion board was added to the computer
- Network controller stops working without apparent cause
- Cannot connect to network server when attempting remote system installation
- System setup utility reports unprogrammed EEPROM
- Solving memory problems
- System will not boot or does not function properly after installing additional memory modules
- Out of memory error
- Memory count during POST is wrong
- Insufficient memory error during operation.
- Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)
- Solving USB flash drive problems
- Solving internet access problems
- Solving software problems
- Computer Setup (F10) Utility
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Statement of memory volatility
- Power cord set requirements
- Specifications
- Index
Index
A
access panel
illustrated.................................... 5
locked........................................ 52
removal and replacement.........21
access panel release latch,
identifying................................... 2
Advanced menu, Computer Setup..78
antenna cover, identifying................2
audible codes..................................89
audio line-in connector (blue),
identifying................................... 2
audio line-out connector (green),
identifying................................... 2
audio problems...............................59
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying................................... 1
B
backup, creating............................. 99
backups.......................................... 99
battery
disposal.........................11,
17, 18
battery replacement
...................... 41
beep codes......................................89
bezel blank
removal..................................... 25
bezel blanks
illustrated.................................... 5
blinking lights.................................89
boot order, changing.................... 101
booting options
Full Boot.................................... 83
Quick Boot................................. 83
C
cable management.................. 11
, 19
cable pinouts, SATA data
..........11
, 19
card reader
illustrated
.................................... 5
removal and replacement.........43
changing a Power-On password.... 91
changing a Setup password........... 91
cleaning
computer.......................11, 14, 16
mouse............................11, 14, 17
safety precautions.............. 11, 14
cleaning your computer
disinfecting................................15
removing dirt and debris...........14
CMOS
clearing and resetting............... 91
components
front.............................................1
rear.............................................. 1
computer cleaning............. 11, 14, 16
computer features............................1
Computer Setup
access problem..........................52
Advanced menu.........................78
Main menu.................................72
Security menu........................... 75
Computer Setup Utility...................71
connectors
power...........................................2
country power cord set requirements
.................................................111
Customer Support.......................... 51
D
deleting a Power-On password......91
deleting a Setup password.............91
DisplayPort connector, identifying...2
drive bay, identifying........................ 1
E
electrostatic discharge (ESD)......... 11
preventing damage.............11
, 12
error
codes
................................... 83, 89
error messages...............................83
expansion board
illustrated.................................... 5
expansion card
removal..................................... 28
expansion slot cover, identifying..... 2
F
F10 Setup....................................... 71
access problem..........................52
fan
illustrated.................................... 5
removal and replacement.........34
ash drive problems.......................67
front bezel
illustrated.................................... 5
removal and replacement.........24
G
general problems........................... 52
grounding methods..................11, 12
H
hard drive
proper handling.............11
, 17, 18
removal
..................................... 23
SATA characteristics............ 11, 19
hard drive activity light, identifying.1
hard drive cage
removing................................... 39
hard drive problems....................... 57
hard drives........................................7
hardware installation problems.....62
heat sink
illustrated.................................... 5
removal and replacement.........36
helpful hints................................... 52
hood lock
removal and replacement.........33
hood sensor
removal and replacement.........34
HP PC Hardware Diagnostics UEFI
downloading..............................96
starting......................................95
using..........................................95
Index 115