Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Access panel
- Optical drive
- Hard drive
- Front bezel
- Removing the slim bezel blank
- Memory modules (DIMMs)
- Expansion card
- WLAN module
- Serial port
- Hood lock
- Hood sensor
- Fan
- Option board
- Heat sink
- Processor
- Drive cage
- Solid-state drive
- Battery
- USB board
- Card reader
- Speaker
- Power supply
- System board
- Wireless antennas and cables
- Troubleshooting without diagnostics
- Before you call for technical support
- Helpful hints
- Solving general problems
- Cannot access the Computer Setup (F10) Utility when booting the computer
- Computer appears locked up and will not turn off when the power button is pressed
- Computer will not respond to keyboard or mouse
- Computer date and time display is incorrect
- There is no sound or sound volume is too low
- Cannot remove computer cover or access panel
- Poor performance
- Computer powered off automatically and the power light blinks red four times and then white two times
- System does not turn on and the lights on the front of the computer are not blinking
- Solving power problems
- Power supply shuts down intermittently
- Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)
- Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Network driver does not detect network controller
- Network status link light never blinks
- Diagnostics reports a failure
- Diagnostics passes, but the computer does not communicate with the network
- Network controller stopped working when an expansion board was added to the computer
- Network controller stops working without apparent cause
- Cannot connect to network server when attempting remote system installation
- System setup utility reports unprogrammed EEPROM
- Solving memory problems
- System will not boot or does not function properly after installing additional memory modules
- Out of memory error
- Memory count during POST is wrong
- Insufficient memory error during operation.
- Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)
- Solving USB flash drive problems
- Solving internet access problems
- Solving software problems
- Computer Setup (F10) Utility
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Statement of memory volatility
- Power cord set requirements
- Specifications
- Index
HP PC Hardware Diagnostics
Windows
accessing................................... 93
downloading..............................94
installing....................................95
using..........................................93
HP Recovery media
recovery...................................100
HP Sure Recover........................... 101
HP Sure Start........................103, 108
I
illustrated parts catalog...................5
installing
battery.......................................41
memory..................................... 26
optical drive...............................22
internet access problems............... 68
J
jacks
audio-out (headphone)/audio-in
(microphone)..........................1
network....................................... 2
RJ-45 (network).......................... 2
K
keyboard
cleaning.........................11
, 14, 16
keyboard problems
........................ 61
L
lights
blinking PS/2 keyboard
............. 89
M
Main menu, Computer Setup..........72
mass storage devices....................... 7
memory
installation................................ 26
nonvolatile.............................. 103
problems................................... 66
socket population..................... 26
volatile.....................................103
memory module
illustrated.................................... 5
miscellaneous parts......................... 9
mouse
cleaning.........................11
, 14, 17
problems
................................... 61
N
network jack, identifying..................2
network problems..........................64
nonvolatile memory.....................103
numeric error codes....................... 83
O
operating guidelines................ 11,
14
optical drive
installation
................................ 22
removal..................................... 22
optical drive, identifying.................. 1
option board
removal and replacement.........35
overheating, prevention...........11
, 14
P
password
Power-On
...................................91
security......................................91
Setup......................................... 91
ports
USB ..............................................2
USB SuperSpeed ..................... 1
, 2
USB SuperSpeed Plus
................. 1
USB Type-C SuperSpeed Plus with
HP Sleep and Charge.............. 1
POST error messages..................... 83
power button, identifying................ 1
power connector
identifying................................... 2
power cord set requirements
country
specic
....................... 111
power problems............................. 56
power supply
illustrated.................................... 5
operating voltage range......... 113
removal and replacement.........45
Power-On password....................... 91
printer problems............................ 60
problems
audio..........................................59
Computer Setup........................ 52
F10 Setup.................................. 52
ash
drive
..................................67
general...................................... 52
hard drive.................................. 57
hardware installation................62
internet access.......................... 68
keyboard....................................61
memory..................................... 66
mouse........................................61
network..................................... 64
power.........................................56
printer........................................60
software.................................... 69
processor
illustrated.................................... 5
removal and replacement.........38
R
recovery..........................................99
discs.........................................100
media.......................................100
USB
ash drive
........................ 100
recovery media...............................99
creating using HP Cloud Recovery
Download Tool..................... 99
creating using Windows tools...99
Remote HP PC Hardware Diagnostics
UEFI settings
customizing...............................97
using..........................................96
removal and replacement
card reader................................ 43
fan..............................................34
front bezel...........................21
, 24
heat sink
....................................36
hood lock...................................33
hood sensor...............................34
option board..............................35
power supply.............................45
processor...................................38
solid-state drive........................40
speaker...................................... 44
system board.............................46
USB board..................................42
wireless antennas..................... 48
WLAN module............................31
removing
battery.......................................41
bezel blank................................ 25
drive cage.................................. 39
expansion card..........................28
hard drive.................................. 23
optical drive...............................22
serial port.................................. 32
removing personal data from
volatile system memory......... 103
restoring......................................... 99
RJ-45 (network) jack, identifying.....2
S
safety precautions
cleaning............................... 11
, 14
116 Index