Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Access panel
- Optical drive
- Hard drive
- Front bezel
- Removing the slim bezel blank
- Memory modules (DIMMs)
- Expansion card
- WLAN module
- Serial port
- Hood lock
- Hood sensor
- Fan
- Option board
- Heat sink
- Processor
- Drive cage
- Solid-state drive
- Battery
- USB board
- Card reader
- Speaker
- Power supply
- System board
- Wireless antennas and cables
- Troubleshooting without diagnostics
- Before you call for technical support
- Helpful hints
- Solving general problems
- Cannot access the Computer Setup (F10) Utility when booting the computer
- Computer appears locked up and will not turn off when the power button is pressed
- Computer will not respond to keyboard or mouse
- Computer date and time display is incorrect
- There is no sound or sound volume is too low
- Cannot remove computer cover or access panel
- Poor performance
- Computer powered off automatically and the power light blinks red four times and then white two times
- System does not turn on and the lights on the front of the computer are not blinking
- Solving power problems
- Power supply shuts down intermittently
- Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)
- Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Network driver does not detect network controller
- Network status link light never blinks
- Diagnostics reports a failure
- Diagnostics passes, but the computer does not communicate with the network
- Network controller stopped working when an expansion board was added to the computer
- Network controller stops working without apparent cause
- Cannot connect to network server when attempting remote system installation
- System setup utility reports unprogrammed EEPROM
- Solving memory problems
- System will not boot or does not function properly after installing additional memory modules
- Out of memory error
- Memory count during POST is wrong
- Insufficient memory error during operation.
- Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)
- Solving USB flash drive problems
- Solving internet access problems
- Solving software problems
- Computer Setup (F10) Utility
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Statement of memory volatility
- Power cord set requirements
- Specifications
- Index
Table 2-1 Computer major components and their descriptions (continued)
Item Description
NVIDIA Quadro RTX5000
NVIDIA Quadro RTX4000
AMD® Radeon™ Pro WX3200
AMD Radeon Pro W5700
AMD Radeon Pro W5500
GeForce® RTX 2080 Super
GeForce RTX 2070 Super
GeForce RTX 2060 Super
NIC, Intel I350, 1 GbE
NIC, AQN-108, 5 GbE
NIC, Intel x550, 10 GbE
NIC, Intel x710, 10 Gb
Fiber NIC AT-2914SX/LC-901
Serial port + PS/2
(3) WLAN module (Intel® Wi-Fi 6 AX201 (2 × 2) and Bluetooth® M.2 Combo Card, non-vPro™)
(4) Option board
USB 3.1 Gen 2 Type-C
(2) USB Type-A ports
HDMI
DisplayPort
USB + NIC
VGA port
(5) Card reader
(6) Memory modules (UDIMM, PC-4-3200, ECC or NECC)
32 GB
16 GB
8 GB
(7) System chassis
(8) Front bezel
(9) System board
(includes replacement thermal material)
(10) Power supply
700 W
500 W
350 W
6 Chapter 2 Illustrated parts catalog