Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Access panel
- Optical drive
- Hard drive
- Front bezel
- Removing the slim bezel blank
- Memory modules (DIMMs)
- Expansion card
- WLAN module
- Serial port
- Hood lock
- Hood sensor
- Fan
- Option board
- Heat sink
- Processor
- Drive cage
- Solid-state drive
- Battery
- USB board
- Card reader
- Speaker
- Power supply
- System board
- Wireless antennas and cables
- Troubleshooting without diagnostics
- Before you call for technical support
- Helpful hints
- Solving general problems
- Cannot access the Computer Setup (F10) Utility when booting the computer
- Computer appears locked up and will not turn off when the power button is pressed
- Computer will not respond to keyboard or mouse
- Computer date and time display is incorrect
- There is no sound or sound volume is too low
- Cannot remove computer cover or access panel
- Poor performance
- Computer powered off automatically and the power light blinks red four times and then white two times
- System does not turn on and the lights on the front of the computer are not blinking
- Solving power problems
- Power supply shuts down intermittently
- Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)
- Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Network driver does not detect network controller
- Network status link light never blinks
- Diagnostics reports a failure
- Diagnostics passes, but the computer does not communicate with the network
- Network controller stopped working when an expansion board was added to the computer
- Network controller stops working without apparent cause
- Cannot connect to network server when attempting remote system installation
- System setup utility reports unprogrammed EEPROM
- Solving memory problems
- System will not boot or does not function properly after installing additional memory modules
- Out of memory error
- Memory count during POST is wrong
- Insufficient memory error during operation.
- Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)
- Solving USB flash drive problems
- Solving internet access problems
- Solving software problems
- Computer Setup (F10) Utility
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Statement of memory volatility
- Power cord set requirements
- Specifications
- Index
Table 2-2 Mass storage devices and their descriptions (continued)
Item Description
4 TB, 7200 rpm, 3.5 in
2 TB, 7200 rpm, 3.5 in
1 TB, 7200 rpm, 3.5 in
500 GB, 7200 rpm, 3.5 in
500 GB, 7200 rpm, 7 mm, self-encrypting drive (SED), Opal2
Miscellaneous parts
To identify the various computer parts, use this table.
Table 2-3 Miscellaneous parts and their descriptions
Description
Hood lock
Hood sensor
Dust
lter
Optical drive latch
Optical drive cage latch
Optical drive bezel
Drive carrier
Drive carrier, 2.5 inch-to-3.5 inch
Drive carrier, 3.5 inch hard drive for use in optical drive bay
Adapter, 9.5 mm slim optical drive for 5.25 inch bay
External bay, 5.25 inch M.2 ×1 PCIe
Removable frame/carrier
Antenna cover
PCIe fan holder
PCIe fan
Heat sink, M.2 solid-state drive module
Cables
Wireless antennas and cables
SATA, 9 in, 1 straight end, 1 right angle end, RF
SATA, 8 in, 2 straight ends
SATA, 6 in, 2 straight ends, RF
9.5 mm optical drive cable
Optical drive cable, no button
Miscellaneous parts 9