Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Access panel
- Optical drive
- Hard drive
- Front bezel
- Removing the slim bezel blank
- Memory modules (DIMMs)
- Expansion card
- WLAN module
- Serial port
- Hood lock
- Hood sensor
- Fan
- Option board
- Heat sink
- Processor
- Drive cage
- Solid-state drive
- Battery
- USB board
- Card reader
- Speaker
- Power supply
- System board
- Wireless antennas and cables
- Troubleshooting without diagnostics
- Before you call for technical support
- Helpful hints
- Solving general problems
- Cannot access the Computer Setup (F10) Utility when booting the computer
- Computer appears locked up and will not turn off when the power button is pressed
- Computer will not respond to keyboard or mouse
- Computer date and time display is incorrect
- There is no sound or sound volume is too low
- Cannot remove computer cover or access panel
- Poor performance
- Computer powered off automatically and the power light blinks red four times and then white two times
- System does not turn on and the lights on the front of the computer are not blinking
- Solving power problems
- Power supply shuts down intermittently
- Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)
- Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Network driver does not detect network controller
- Network status link light never blinks
- Diagnostics reports a failure
- Diagnostics passes, but the computer does not communicate with the network
- Network controller stopped working when an expansion board was added to the computer
- Network controller stops working without apparent cause
- Cannot connect to network server when attempting remote system installation
- System setup utility reports unprogrammed EEPROM
- Solving memory problems
- System will not boot or does not function properly after installing additional memory modules
- Out of memory error
- Memory count during POST is wrong
- Insufficient memory error during operation.
- Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)
- Solving USB flash drive problems
- Solving internet access problems
- Solving software problems
- Computer Setup (F10) Utility
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Statement of memory volatility
- Power cord set requirements
- Specifications
- Index
Table of contents
1 Computer features.................................................................................................................................................................1
Tower front components ...................................................................................................................................................1
Tower rear components ....................................................................................................................................................1
Product specications .......................................................................................................................................................2
2 Illustrated parts catalog ........................................................................................................................................................5
Computer major components............................................................................................................................................5
Mass storage devices.........................................................................................................................................................7
Miscellaneous parts...........................................................................................................................................................9
3 Routine care, SATA drive guidelines, and disassembly preparation ...................................................................................11
Electrostatic discharge information................................................................................................................................11
Generating static electricity ....................................................................................................................................11
Preventing electrostatic damage to equipment .....................................................................................................12
Personal grounding methods and equipment ........................................................................................................12
Grounding the work area .........................................................................................................................................13
Recommended materials and equipment...............................................................................................................13
Operating guidelines .......................................................................................................................................................14
Routine care.....................................................................................................................................................................14
General cleaning safety precautions.......................................................................................................................14
Removing dirt and debris from your computer.......................................................................................................14
Cleaning your computer with a disinfectant ...........................................................................................................15
Cleaning the computer case ....................................................................................................................................16
Cleaning the keyboard .............................................................................................................................................16
Cleaning the monitor ...............................................................................................................................................17
Cleaning the mouse .................................................................................................................................................17
Service considerations.....................................................................................................................................................17
Tools and software requirements ...........................................................................................................................17
Screws......................................................................................................................................................................17
Cables and connectors.............................................................................................................................................18
Hard drives ...............................................................................................................................................................18
Lithium coin cell battery ..........................................................................................................................................18
SATA hard drives ..............................................................................................................................................................19
Cable management..........................................................................................................................................................19
4 Removal and replacement procedures................................................................................................................................21
Preparation for disassembly ...........................................................................................................................................21
Access panel.....................................................................................................................................................................21
Optical drive.....................................................................................................................................................................22
Hard drive.........................................................................................................................................................................23
Front bezel .......................................................................................................................................................................24
Removing the slim bezel blank .......................................................................................................................................25
Memory modules (DIMMs)...............................................................................................................................................26
Expansion card.................................................................................................................................................................28
WLAN module...................................................................................................................................................................31
Serial port ........................................................................................................................................................................32
Hood lock .........................................................................................................................................................................33
Hood sensor.....................................................................................................................................................................34
Fan....................................................................................................................................................................................34
Option board ....................................................................................................................................................................35
Heat sink ..........................................................................................................................................................................36
v