Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Access panel
- Optical drive
- Hard drive
- Front bezel
- Removing the slim bezel blank
- Memory modules (DIMMs)
- Expansion card
- WLAN module
- Serial port
- Hood lock
- Hood sensor
- Fan
- Option board
- Heat sink
- Processor
- Drive cage
- Solid-state drive
- Battery
- USB board
- Card reader
- Speaker
- Power supply
- System board
- Wireless antennas and cables
- Troubleshooting without diagnostics
- Before you call for technical support
- Helpful hints
- Solving general problems
- Cannot access the Computer Setup (F10) Utility when booting the computer
- Computer appears locked up and will not turn off when the power button is pressed
- Computer will not respond to keyboard or mouse
- Computer date and time display is incorrect
- There is no sound or sound volume is too low
- Cannot remove computer cover or access panel
- Poor performance
- Computer powered off automatically and the power light blinks red four times and then white two times
- System does not turn on and the lights on the front of the computer are not blinking
- Solving power problems
- Power supply shuts down intermittently
- Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)
- Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Network driver does not detect network controller
- Network status link light never blinks
- Diagnostics reports a failure
- Diagnostics passes, but the computer does not communicate with the network
- Network controller stopped working when an expansion board was added to the computer
- Network controller stops working without apparent cause
- Cannot connect to network server when attempting remote system installation
- System setup utility reports unprogrammed EEPROM
- Solving memory problems
- System will not boot or does not function properly after installing additional memory modules
- Out of memory error
- Memory count during POST is wrong
- Insufficient memory error during operation.
- Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)
- Solving USB flash drive problems
- Solving internet access problems
- Solving software problems
- Computer Setup (F10) Utility
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Statement of memory volatility
- Power cord set requirements
- Specifications
- Index
Cannot access the Computer Setup (F10) Utility when booting the computer
Use this information to troubleshoot the computer.
SolutionCause
Before turning on the computer, press and hold f10. T
urn on the computer
and continue to hold F10 until the Computer Setup (F10) Utility is displayed.
- or –
Follow the Windows® instructions for rebooting the computer into the
Computer Setup (F10) Utility.
The Computer Setup (F10) Utility is set to Fast
Boot causing the F10 access screen to display
too briey when booting the computer.
Computer appears locked up and will not turn
o when the power button is pressed
Use this information to troubleshoot the computer.
SolutionCause
1. Press and hold the power button for at least 4 s until the computer
turns
o.
2. Disconnect the power cord from the electrical outlet.
Software control of the power switch is not
functional.
Computer will not respond to keyboard or mouse
Use this information to troubleshoot the computer.
SolutionCause
To resume from Sleep state, press the power button.
IMPORTANT: When attempting to resume from Sleep state, do not hold
do
wn the power button for more than 4 s. Otherwise, the computer shuts
down and you lose any unsaved data.
Computer is in Sleep state.
Restart computer.System has locked up.
Disconnect, and then reconnect USB cables to keyboard and mouse.USB cables may not be seated properly.
Computer date and time display is incorrect
Use this information to troubleshoot the computer.
SolutionCause
Reset the date and time under Control Panel. (Computer Setup can also be
used t
o update the RTC date and time.) If the problem persists, replace the
RTC battery. See the Removal and Replacement section for instructions on
installing a new battery, or contact an authorized dealer or reseller for RTC
battery replacement.
To access Control Panel in Windows 10, type control panel in the
taskbar search box, and then select Control Panel.
RTC (real-time clock) battery may need to be
replaced.
There is no sound or sound volume is too low
Use this information to troubleshoot the computer.
Cannot access the Computer Setup (F10) Utility when booting the computer 53