Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Access panel
- Optical drive
- Hard drive
- Front bezel
- Removing the slim bezel blank
- Memory modules (DIMMs)
- Expansion card
- WLAN module
- Serial port
- Hood lock
- Hood sensor
- Fan
- Option board
- Heat sink
- Processor
- Drive cage
- Solid-state drive
- Battery
- USB board
- Card reader
- Speaker
- Power supply
- System board
- Wireless antennas and cables
- Troubleshooting without diagnostics
- Before you call for technical support
- Helpful hints
- Solving general problems
- Cannot access the Computer Setup (F10) Utility when booting the computer
- Computer appears locked up and will not turn off when the power button is pressed
- Computer will not respond to keyboard or mouse
- Computer date and time display is incorrect
- There is no sound or sound volume is too low
- Cannot remove computer cover or access panel
- Poor performance
- Computer powered off automatically and the power light blinks red four times and then white two times
- System does not turn on and the lights on the front of the computer are not blinking
- Solving power problems
- Power supply shuts down intermittently
- Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)
- Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Network driver does not detect network controller
- Network status link light never blinks
- Diagnostics reports a failure
- Diagnostics passes, but the computer does not communicate with the network
- Network controller stopped working when an expansion board was added to the computer
- Network controller stops working without apparent cause
- Cannot connect to network server when attempting remote system installation
- System setup utility reports unprogrammed EEPROM
- Solving memory problems
- System will not boot or does not function properly after installing additional memory modules
- Out of memory error
- Memory count during POST is wrong
- Insufficient memory error during operation.
- Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)
- Solving USB flash drive problems
- Solving internet access problems
- Solving software problems
- Computer Setup (F10) Utility
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Statement of memory volatility
- Power cord set requirements
- Specifications
- Index
SolutionCause
1. Check SATA cable connections.
2. Run the Computer Setup utility, and be sure that Device Available is
selected for the device's SATA port in Advanced > Port Options.
The device is attached to a SATA port that has
been hidden in Computer Setup.
Run the Computer Setup utility, and change boot sequence in Advanced >
Boot Options.
Boot order is not correct.
Observe whether the front panel power light is blinking red and whether any
beeps are heard.
See the Worldwide Limited Warranty for terms and conditions.
Hard drive is damaged.
Computer seems to be locked up
Use this information to troubleshoot the computer.
SolutionCause
1. Use the task manager to close programs that do not respond.
2. Attempt the normal Windows shut down procedure. If this fails, press
the po
wer button for four or more seconds to turn o the power. To
restart the computer, press the power button again.
Program in use has stopped responding to
commands.
Solving audio problems
If the computer has audio features and you encounter audio problems, see the common causes and solutions
listed in these tables.
Sound cuts in and out
Use this information to troubleshoot the computer.
SolutionCause
Shut down all open processor-intensive applications.Processor resources are being used by other
o
pen applications.
Sound does not come out of the speaker or headphones
Use this information to troubleshoot the computer.
SolutionCause
Double-click the Speaker icon on the taskbar, be sure that Mute is not
sel
ected, and use the volume slider to adjust the volume. You can perform
this action with the touch-sensitive buttons on the front of the computer.
Software volume control is turned down or
muted.
Enable the audio in Computer Setup: Advanced > Built-in Device Options.Audio is hidden in Computer Setup.
Turn on the external speakers.The external speakers are not turned on.
Turn on and use headphones or external speakers, if connected, or
disc
onnect headphones or external speakers.
Headphones or devices connected to the line
out connector mute the internal speaker.
Computer seems to be locked up 59