Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Access panel
- Optical drive
- Hard drive
- Front bezel
- Removing the slim bezel blank
- Memory modules (DIMMs)
- Expansion card
- WLAN module
- Serial port
- Hood lock
- Hood sensor
- Fan
- Option board
- Heat sink
- Processor
- Drive cage
- Solid-state drive
- Battery
- USB board
- Card reader
- Speaker
- Power supply
- System board
- Wireless antennas and cables
- Troubleshooting without diagnostics
- Before you call for technical support
- Helpful hints
- Solving general problems
- Cannot access the Computer Setup (F10) Utility when booting the computer
- Computer appears locked up and will not turn off when the power button is pressed
- Computer will not respond to keyboard or mouse
- Computer date and time display is incorrect
- There is no sound or sound volume is too low
- Cannot remove computer cover or access panel
- Poor performance
- Computer powered off automatically and the power light blinks red four times and then white two times
- System does not turn on and the lights on the front of the computer are not blinking
- Solving power problems
- Power supply shuts down intermittently
- Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)
- Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Network driver does not detect network controller
- Network status link light never blinks
- Diagnostics reports a failure
- Diagnostics passes, but the computer does not communicate with the network
- Network controller stopped working when an expansion board was added to the computer
- Network controller stops working without apparent cause
- Cannot connect to network server when attempting remote system installation
- System setup utility reports unprogrammed EEPROM
- Solving memory problems
- System will not boot or does not function properly after installing additional memory modules
- Out of memory error
- Memory count during POST is wrong
- Insufficient memory error during operation.
- Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)
- Solving USB flash drive problems
- Solving internet access problems
- Solving software problems
- Computer Setup (F10) Utility
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Statement of memory volatility
- Power cord set requirements
- Specifications
- Index
Press the power button to resume from the Sleep state.
IMPORTANT: When attempting to resume from the Sleep date, do not hold
do
wn the power button for more than 4 seconds. Otherwise, the computer
will shut down, and you will lose any unsaved data.
Computer is in the Sleep state.
Mouse does not respond to movement or is too slow
Use this information to troubleshoot the computer.
SolutionCause
Shut down the computer using the keyboard.
1. Press the ctrl and e
sc keys at the same time (or press the Windows logo
key) to display the Start menu.
2. Use the arrow keys to scroll to and select the power icon at the top right
on the menu, and then press enter.
3. Use the arrow keys to select Shut Down, and then press enter.
4. After the shutdown is complete, plug the mouse connector into the back
of the computer (or the keyboard) and restart.
Mouse connector is not properly plugged into
the back of the computer.
Shut down the computer using the keyboard, and then restart the computer.Program in use has stopped responding
t
o commands.
See the Worldwide Limited Warranty for terms and conditions.Mouse might need repair.
Press the power button to resume from the Sleep state.
IMPORTANT: When attempting to resume from the Sleep state, do not hold
do
wn the power button for more than 4 seconds. Otherwise, the computer
will shut down, and you will lose any unsaved data.
Computer is in the Sleep state.
Follow the instructions that came with the mouse.If using a wireless mouse, you might need to
r
esynchronize the mouse with the computer.
Solving hardware installation problems
You might need to
recongure the computer when you add or remove hardware, such as an additional drive or
expansion card.
If you install a plug and play device, Windows automatically recognizes the device and congures the
computer. If you install a non-plug and play device, you must recongure the computer after completing
installation of the new hardware. In Windows, use the Add Hardware Wizard, and follow the instructions that
appear on the screen.
To open the Add Hardware Wizard, open a command prompt and type .
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system
bo
ard. To reduce the risk of personal injury from electrical shock, hot surfaces, or both, be sure to disconnect
the power cord from the AC outlet and allow the internal system components to cool before touching.
A new device is not recognized as part of the system
Use this information to troubleshoot the computer.
62 Chapter 5 Troubleshooting without diagnostics