Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Access panel
- Optical drive
- Hard drive
- Front bezel
- Removing the slim bezel blank
- Memory modules (DIMMs)
- Expansion card
- WLAN module
- Serial port
- Hood lock
- Hood sensor
- Fan
- Option board
- Heat sink
- Processor
- Drive cage
- Solid-state drive
- Battery
- USB board
- Card reader
- Speaker
- Power supply
- System board
- Wireless antennas and cables
- Troubleshooting without diagnostics
- Before you call for technical support
- Helpful hints
- Solving general problems
- Cannot access the Computer Setup (F10) Utility when booting the computer
- Computer appears locked up and will not turn off when the power button is pressed
- Computer will not respond to keyboard or mouse
- Computer date and time display is incorrect
- There is no sound or sound volume is too low
- Cannot remove computer cover or access panel
- Poor performance
- Computer powered off automatically and the power light blinks red four times and then white two times
- System does not turn on and the lights on the front of the computer are not blinking
- Solving power problems
- Power supply shuts down intermittently
- Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)
- Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Network driver does not detect network controller
- Network status link light never blinks
- Diagnostics reports a failure
- Diagnostics passes, but the computer does not communicate with the network
- Network controller stopped working when an expansion board was added to the computer
- Network controller stops working without apparent cause
- Cannot connect to network server when attempting remote system installation
- System setup utility reports unprogrammed EEPROM
- Solving memory problems
- System will not boot or does not function properly after installing additional memory modules
- Out of memory error
- Memory count during POST is wrong
- Insufficient memory error during operation.
- Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)
- Solving USB flash drive problems
- Solving internet access problems
- Solving software problems
- Computer Setup (F10) Utility
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Statement of memory volatility
- Power cord set requirements
- Specifications
- Index
SolutionCause
Be sure that the cable is securely attached to the network connector and that
the other end of the cable is securely attached to the correct device.
The cable is not securely connected.
Be sure that the cable is attached to the correct connector.The cable is attached to the incorrect connector.
Be sure that the cable and device at the other end are operating correctly.There is a problem with the cable or a device at
the other end of the cable.
Contact an authorized service provider.The network controller is defective.
Diagnostics passes, but the computer does not communicate with the network
Use this information to troubleshoot the computer.
SolutionCause
Be sure that the network drivers are loaded and that the driver parameters
m
atch the conguration of the network controller.
Be sure that the correct network client and protocol is installed.
Network drivers are not loaded, or driver
parameters do not match current conguration.
Select the
Network and Sharing Center icon in the Control Panel, and
congure the network controller.
To access Control Panel in Windows 10, type control panel in
the taskbar search box, and then select Control Panel from the list of
ap
plications.
The network controller is not
congured for this
computer.
Network controller stopped working when an expansion board was added to the
c
omputer
Use this information to troubleshoot the computer.
SolutionCause
Verify that the drivers were not accidentally deleted when the drivers for a
ne
w expansion board were installed.
The network controller requires drivers.
Network controller stops working without apparent cause
Use this information to troubleshoot the computer.
SolutionCause
Be sure that the cable is securely attached to the network connector, and that
the o
ther end of the cable is securely attached to the correct device.
The cable is not securely connected.
Contact an authorized service provider.The network controller is defective.
Cannot connect to network server when attempting remote system installation
Use this information to troubleshoot the computer.
SolutionCause
Verify network connectivity, that a DHCP Server is present, and that the
R
emote System Installation Server contains the network interface card (NIC)
drivers for your NIC.
The network controller is not congured
properly.
Diagnostics passes, but the computer does not communicate with the network 65