Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Access panel
- Optical drive
- Hard drive
- Front bezel
- Removing the slim bezel blank
- Memory modules (DIMMs)
- Expansion card
- WLAN module
- Serial port
- Hood lock
- Hood sensor
- Fan
- Option board
- Heat sink
- Processor
- Drive cage
- Solid-state drive
- Battery
- USB board
- Card reader
- Speaker
- Power supply
- System board
- Wireless antennas and cables
- Troubleshooting without diagnostics
- Before you call for technical support
- Helpful hints
- Solving general problems
- Cannot access the Computer Setup (F10) Utility when booting the computer
- Computer appears locked up and will not turn off when the power button is pressed
- Computer will not respond to keyboard or mouse
- Computer date and time display is incorrect
- There is no sound or sound volume is too low
- Cannot remove computer cover or access panel
- Poor performance
- Computer powered off automatically and the power light blinks red four times and then white two times
- System does not turn on and the lights on the front of the computer are not blinking
- Solving power problems
- Power supply shuts down intermittently
- Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)
- Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Network driver does not detect network controller
- Network status link light never blinks
- Diagnostics reports a failure
- Diagnostics passes, but the computer does not communicate with the network
- Network controller stopped working when an expansion board was added to the computer
- Network controller stops working without apparent cause
- Cannot connect to network server when attempting remote system installation
- System setup utility reports unprogrammed EEPROM
- Solving memory problems
- System will not boot or does not function properly after installing additional memory modules
- Out of memory error
- Memory count during POST is wrong
- Insufficient memory error during operation.
- Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)
- Solving USB flash drive problems
- Solving internet access problems
- Solving software problems
- Computer Setup (F10) Utility
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Statement of memory volatility
- Power cord set requirements
- Specifications
- Index
1. Type control panel in the taskbar search box, and then select
Control Panel
from the list of applications.
2. Select Internet Options.
3. In the Browsing history section, select the Delete button.
4. Select the Cookies and website data check box, and select the Delete
button.
Cookies are corrupted. (A “cookie” is a small
piec
e of information that a web server can
store temporarily with the web browser. This is
useful for having the browser remember some
specic information that the Web server can
later retrieve.)
Cannot automatically launch internet programs
Use this information to troubleshoot the computer.
SolutionCause
Log on to your ISP and launch the program.You must log on to your ISP before some
pr
ograms will start.
Solving software problems
Most software problems occur as a result of these situations.
● The application was not installed or congured correctly.
● There is
insuicient memory available to run the application.
● There is a
conict between applications.
● All the necessary device drivers might not have been installed.
● If you have installed an operating system other than the factory-installed operating system, it might not
be sup
ported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not start up and the HP logo does not appear
Use this information to troubleshoot the computer.
SolutionCause
Observe the beeps and lights on the front of the computer.
See the Worldwide Limited Warranty for terms and conditions.
ROM issue - POST error has occurred.
“Illegal Operation has Occurred” error message is displayed
Use this information to troubleshoot the computer.
SolutionCause
Verify that the software is certied
by Microsoft for your version of Windows
(see program packaging for this information).
Software being used is not Microsoft-certied
for your version of Windows.
If possible, save all data, close all programs, and restart the computer.Conguration
les are corrupt.
Cannot automatically launch internet programs 69